It was an 11-hour flight and the crew made every effort to maintain our comfort. Good equipment, good food, and great service.
Ưu: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Khuyết điểm: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Ưu: "Short flight"
Khuyết điểm: "Being on time"
Ưu: "Crew was professional, food was good."
Khuyết điểm: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"
Khuyết điểm: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."
Ưu: "Departing on time"
Khuyết điểm: "Food"
Khuyết điểm: "Food"
Ưu: "The crew was great and the flight was smooth. The food was also good."
Khuyết điểm: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Ưu: "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Khuyết điểm: "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
Ưu: "Good servise in the plane."
Khuyết điểm: "I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set."
Ưu: "Every thing about my trip"
Khuyết điểm: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"
Ưu: "Everything was so great cabin crew was so nice and so friendly"
Ưu: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
Khuyết điểm: "Need More premier economy seats"
Ưu: "Long time n not in time Food is not enough quality n quantity for health"
Khuyết điểm: "Must change catering n in time , Staff working in the airport is not pro enough"
Khuyết điểm: "Good"
Ưu: "we ware attisefy for are first time in bisness clas"
Ưu: "The crew was excellent, the food good."
Khuyết điểm: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Ưu: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Khuyết điểm: "Nothing"
Ưu: "Free upgrades are great, unfortunately rare."
Ưu: "(see above)"
Khuyết điểm: "(see above)"
Khuyết điểm: "Staff at Business Class checkin walking off the desk when we tried to check in. The on-line check failed and that was the only reason to go to the counter, but, alas, it then took an hour to get things sorted because the single staff person just walked off because no one was there to relieve her."
Khuyết điểm: "It was hot and the served the food very late. Passengers were all hungry and complaining."
Ưu: "not much"
Khuyết điểm: "flight delays, lost bag, did not get delivered for over two days"
Khuyết điểm: "Same"
Ưu: "All aspects of the flight were flawless. Lounge in IST is always a great addition."
Khuyết điểm: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Ưu: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Khuyết điểm: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Khuyết điểm: "I t would have been much better to have a faster check in process"
Khuyết điểm: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Ưu: "Pretty much everything except for the fact that they have no entertainment in Russian"
Ưu: "My wife says when liked Turkish airlines staff more than her travel on other airlines. She is very happy with her flight."
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Khuyết điểm: "My incoming Turkish Airlines flight arrived late due to weather conditions in Istanbul. The handling of passengers who had missed connecting flights was poor. Very few staff new how to manage the situation, which resulted in long delays, very frustrated passengers and an overall very negative experience. I would avoid flying with Turkish Airlines if I could."
Ưu: "Turkish airline was a nightmare with customer service!"
Ưu: "Absolutely nothing, because it never happened."
Khuyết điểm: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
Ưu: "service always good"
Khuyết điểm: "on the last flight didn't even have a personal monitor"
Ưu: "Took Turkish Airline from New Delhi to San Francisco. The flight is at 6:55am from New Delhi, so a little early start - but the connection in Istanbul is excellently timed. The aircrafts were 777-300ER on both legs, and rather new. The entertainment is great and the TV screens are 11inches. Could not complain at all. Food is fine, standard fare, and there are some snacks available through entire flight. Istanbul is a reasonable airport for a short connection. Turkish allows 2 bags of 50lbs free - yet another reason to take it along with the reasonable fares."
Khuyết điểm: "The luggage delivery at SFO took forever! The flight landed at 4:36pm and I got my luggage at 5:40pm. This is something I have noticed on Turkish Airlines multiple times. They really need to work on their luggage workflow."
Ưu: "On board entertainment."
Khuyết điểm: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Khuyết điểm: "You broke my suitcase"
Ưu: "Good, entairtenment, service"
Khuyết điểm: "These was a delay on my first flight, and i almost lost my connecting flight. The had us running like crazy on instabul airport, and the employee didnt even know which gate we were supposed to go. This is the second time i had the same issue with turkish. The seats were very narrow and it was impossible to fit on there. Very uncomfortable"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Entertainment options"
Khuyết điểm: "There was no food for me and my wife. I don't eat Beaf or Fish and wife is a pure vegetarian. We placed our special order during booking but were told that we had to inform the airline 1 day before to make special order booking. Leg space is very less in flights."
Ưu: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Khuyết điểm: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"
Ưu: "The service was good."
Khuyết điểm: "Unfortunately, I was rerouted and flew from Istanbul to Dushanbe. (instead of to Khujand) This meant that I needed to take a taxi 6 hours through the mountains to get to Khujand. I hope the flights to Khujand resume again shortly."
Ưu: "It is on time, crew is professional. In general, the flight was ok."
Khuyết điểm: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Khuyết điểm: "Nothing is bad as every detail from the flight was awesome"
Ưu: "Turkish delights on-board and relatively pleasant crew."
Khuyết điểm: "Ok overall"