The flight attendants are very professional and attentive. They care about the safety of every passengers all the time. I like the very organized way of getting passengers to board the plane by showing the label - economy class and business class clearly. The taste of the food can be improved. Perhaps more varieties and something more authentic.
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
The crew was very courteous and helpful, great experience!
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Ưu: "Best in the world, as always."
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Reservation online"
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Khuyết điểm: "1 hour delay of departure"
Ưu: "Good air line. Threat you well, enough food very good service."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Loved the food/Movies/seats."
Khuyết điểm: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Khuyết điểm: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Ưu: "Great set up with two seats, window and aisle"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Khuyết điểm: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Khuyết điểm: "one of the oldest planes i ever used"
Ưu: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Khuyết điểm: "Don't change anything!"
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "Great service with a smile and can do attitude"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Khuyết điểm: "Business cabin is not as good as the Air France one"
Ưu: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Khuyết điểm: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Ưu: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Ưu: "Friendly and approachable"
Khuyết điểm: "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"
Ưu: "Upgraded to better seating room without request!"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Ưu: "The crew was amazing, boarding was quick and easy, seats were relatively comfy"
Khuyết điểm: "The food was legit terrible. Bad flavor, mushy weird and just not good"
Ưu: "Seat was comfortable and food was nice."
Khuyết điểm: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Khuyết điểm: "They hold us for 1 hour in a hot area while waiting to board the plain instead of letting us stay in the waiting area"
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Ưu: "Crew is very friendly! And overall plane was clean."
Khuyết điểm: "Better control of rude/upsetting passengers around."
Ưu: "Great crew and very attentive"
Ưu: "Crew was rude and seat was very bad. I could not sleep"
Khuyết điểm: "They could have been more nice and helpful"
Ưu: "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
Khuyết điểm: "Food was cold - maybe can do room temperature but happy they feed you."
Ưu: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Khuyết điểm: "Orderly boarding"
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "The staff and amenities were top notch. Seats seemed a bit roomier than ones I been on in the US lately."
Khuyết điểm: "The web site was terrible. It could't remember any of my personal info for the return flight despite the fact that I entered it on the out going flight and on their mileage plus (Infinity?) program."
Ưu: "Flight attendants are always polite and friendly. Nice to see a happy staff with a smile! They also always kept the bathrooms nice and clean !"
Khuyết điểm: "The meal was average airline food. Wish airline executives taste the food that are given to their customers. It’s not that difficult to serve better tasting meals."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "Crew friendliness, comfortable seat"
Khuyết điểm: "food"
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "check in, assistance, efficient, clean, all good"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "First time riding this airline on my trip to Thailand and back. My friend always raved about it and now I see why. They do above and beyond for every customer. The flight attendants are prompt, kind and very hard working. Wish I could fly with EVA air more often."
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "The food was delicious and a majority of the staff members were nice and help full"
Khuyết điểm: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "But the check in was late to open. Flight was scheduled at 11am but check in downstairs don't open y til 845. That's terrible making us wait there where there no seating or waiting area."
Khuyết điểm: "Not comfortable"
Ưu: "Service was neat Took of on time Good entertainment"
Ưu: "Plane is new and clean, crew professional and they even served a meal for a 1.5 hour flight from Taipei to Hong Kong"
Khuyết điểm: "Nothing"
Khuyết điểm: "Super poor customer service on both EVA flights"
Khuyết điểm: "Salad dressing tasted weird."
Khuyết điểm: "Please update more new movies and musics"
Ưu: "Had reclineable seat... Was able to sleep. ..."
Khuyết điểm: "No complaints. ..."
Ưu: "Food was good n very timely."
Ưu: "On the flight it was good over all.But the ground staff of EVA ruined it. She doesn't know the meaning of customer service."
Khuyết điểm: "The SF airport luggage manager of EVA tried not to help write a report of my luggage damage for our insurance by saying definitively that the damage was made by TSA. She behaved not like customer service but police officer."
Ưu: "We got the emergency exit seats that gave us leg room."
Khuyết điểm: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Ưu: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "The hello kitty plan was awesome."
Khuyết điểm: "The reduced rating for boarding is due to EVA air not enforcing the cabin luggage policies. One family of three each had two large suite cases. This greatly slowed down boarding and greatly reduced the available bin space. If there is going to be a policy, it should be enforced."
Khuyết điểm: "Seat size. Time crew came for drinks wasn't enough."
Ưu: "Good Food both ways both meals. Good AC."
Khuyết điểm: "Movie selection."
Khuyết điểm: "Surfboard charge not very good"
Ưu: "Good service"
Khuyết điểm: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Ưu: "Seats were super comfortable and on time arrival."
Khuyết điểm: "Food servings timings, were not matched with the New York time zone."
Ưu: "Good crew"
Khuyết điểm: "Service could have been better"
Khuyết điểm: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"
Ưu: "Business class seating"
Khuyết điểm: "Bathrooms covered in urine No offer of wake up call for breakfast by staff"
Ưu: "Flight attendants are nice enough."
Khuyết điểm: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Ưu: "Timing was maintained"
Khuyết điểm: "Food"
Ưu: "The new Aircraft is wonderful"
Khuyết điểm: "Food quality is not good"
Ưu: "Crew was nice"
Khuyết điểm: "The behavior of crowd and no leg space"
Ưu: "Every thing was good"
Ưu: "The staff were so helpful and friendly. Such a lovely bunch"
Khuyết điểm: "Seat and space"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "i arrived safely"
Khuyết điểm: "Even thiugh i paid for first class , i was made to wait for 30 minutes while economy passengers boarded. Many of them arrived after me. Other first class flights allow you to eat when you want. not this one. i slept through their mealtime - no food for me. the seats also do not recline fully. Since the treatment is not first class, might as well fly economy on this one."
Khuyết điểm: "Bad seats. Treat people like cattle with barely any leg room."
Ưu: "cheapest fiar"
Khuyết điểm: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Ưu: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Khuyết điểm: "None"
Ưu: "Really nice crew and helpful. Food excellent"
Khuyết điểm: "Older plane and a bit cramped for a longer flight"
Khuyết điểm: "Food wasn't good"
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Having two seated aisle was fantastic for me and my partner because it meant we didn't feel like we were disturbing anyone if we wanted to get up and go to the bathroom and have a stretch. The chairs and leg room was okay, much better than our previous flight. You are fed lots of food so you never go hungry and the entertainment was good. Having USB ports to charge your phone or other devices is fantastic."
Khuyết điểm: "Staff saw us a burden. They need to accommodate the needs of family with children who might need food at odd times."
Khuyết điểm: "They switched off the entertainment 50 hours before landing"
Khuyết điểm: "they didn't provide wine service"
Ưu: "The service and comfort!"
Ưu: "Quick flight"
Khuyết điểm: "Seating is tight"
Ưu: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
Khuyết điểm: "Limited movies, food choices ran out."
Ưu: "Good price to comfort ratio"
Khuyết điểm: "Horrible food , rest assured you will get a stomach upset"
Khuyết điểm: "Etihad food used to be very good. Say no more. Now their menu is just like any other airline."
Ưu: "Excellent crew."
Khuyết điểm: "Seat in front reclined too far back Fewer food options despite pre-requested meal."
Ưu: "Seat relatively comfortable. Liked pillow that resembled neck pillow."
Khuyết điểm: "Despite plane not being full, crew seemed to have difficulty serving meals."
Ưu: "The crew was very friendly, greeted us with a smile, and were there to help when needed. They were helpful when the flight got delayed because of fog."
Khuyết điểm: "The food was bad. Requested for Asian Vegetarian Meal on Etihad website but was served the vegetarian option. I also heard a passenger complaining that she requested for a vegetarian food but was given a meal with chicken."
Ưu: "In-flight service and entertainment."
Khuyết điểm: "The layover at Abu Dhabi airport was too small and we had to literally run through security check, US pre-clearance to get onto our flight."
Khuyết điểm: "Nothing much of dislike"
Khuyết điểm: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
Ưu: "Good value for money. Everything was fine."
Khuyết điểm: "- aircraft was small - food plan for vegetarian limited and no fish option - no aerobridge in abu dhabi"
Ưu: "I was upgraded to business class, which was nice."
Khuyết điểm: "Re food, I had salmon....it was very dry and tasted quite processed. There was no dessert, even in business class."
Ưu: "Etihad offers good and courteous service, which most American carriers have f"
Ưu: "Entertainment system"
Khuyết điểm: "Boarding"
Ưu: "Was upgraded to Business class"
Ưu: "Interior design.Soft warm colours condisive to a relaxing vibe."
Khuyết điểm: "Only one toilet available for a cabin full of people waiting in line for longer than comfort requires.Entertainment needs an uplift.Drab and dreary."
Ưu: "Everything except food. But a little more wide seats will be appreciated."
Khuyết điểm: "Food."
Ưu: "I like the Islamic programs, nice food, nice pillow"
Ưu: "Comfort on plane was good"
Khuyết điểm: "Nothing"
Ưu: "Timeliness of flight departure arrival"
Khuyết điểm: "Food was of poor taste and quality on Etihad. Jet airways food good. Eye patch made of material that smelled strongly."
Khuyết điểm: "On March 20, 2016, Baggage conveyor system not operational causing great inconvenience and needed more Check-in ticket agents. Food was OK except the Breakfast or last meal before arrival at Lahore Pakistan."