Everything was pretty good to excellent
If they have fruits as snacks that would have been good.
Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Amazing crew, great seating area and tasty menu."
Ưu: "I always like Singapore Airlines. They should continue to be the best."
Khuyết điểm: "Some flexibility to select food choices even if we book the flight in short notice."
Khuyết điểm: "No complain . It’s singapore airlines"
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Ưu: "smooth boarding process excellent enterntainment offered food is also quite good"
Khuyết điểm: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Seats are big as old plane"
Khuyết điểm: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Khuyết điểm: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Ưu: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Khuyết điểm: "Nothing"
Ưu: "The economy section of the upper deck of the A380 is great!"
Khuyết điểm: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "SQ did a great job again. I plan to fly them in the future."
Khuyết điểm: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "Finally an airline that loads from the back to the front. Makes sense to me"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "The crew is friendly and helpful"
Khuyết điểm: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Made Econ class feel like biz :)"
Ưu: "Attention to detail, good leg room, entertainment options and a brand new plane"
Khuyết điểm: "None"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Khuyết điểm: "Beware of babies on board."
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Ưu: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Khuyết điểm: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Ưu: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Khuyết điểm: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Everything was wonderful!
Everything went as the worst possible scenario possible that I have experienced in my lifetime. I’ll definitely avoid all parties involved for future vacation plans.
They should serve meals and drinks separately. Serving both together slows down the process. We were waiting for a long time for the meals.
unfortunately we were unable to travel at this time due to the ongoing Covid situation in Sri Lanka. we hope to go instead in March 2022.
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Good service from the crew and good food."
Khuyết điểm: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Ưu: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Khuyết điểm: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Ưu: "On time departure and arrival. Hard working crew members."
Khuyết điểm: "No slippers for long flights."
Ưu: "Nothing to like on that flight."
Khuyết điểm: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Khuyết điểm: "maybe they can offer more snacks on the plain"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Khuyết điểm: "No comment."
Khuyết điểm: "Really we enjoyed this fly"
Ưu: "Service and entertainment."
Khuyết điểm: "Food."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Khuyết điểm: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Ưu: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Khuyết điểm: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Ưu: "Food was very good and plentiful"
Ưu: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Khuyết điểm: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Khuyết điểm: "Nothing"
Ưu: "Service, crew, food"
Khuyết điểm: "Seats are small"
Khuyết điểm: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Ưu: "Foods, crew are accomodating and all sevice facility are very good"
Khuyết điểm: "Just update the movies regularly"
Ưu: "the attention in general for me was excellent."
Khuyết điểm: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Ưu: "Hospitality and food."
Khuyết điểm: "Seats are not comfortable."
Khuyết điểm: "Overall"
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "Everything was great boarding,crew,comfort,food, entertainment ... crew is very helpfull and friendly Bathrooms were always clean,Service was excellent ."
Khuyết điểm: "I tried to add my millage that I couldn't do Because of not enough guidance .... With in five months I had to round trips to USA From Lahore Pakistan... and still didn't get my millage my request is to add those millage so I can continue travelling with Qatar Air...."
Ưu: "I liked staff , boarding was organized food was not very good needs to be improved"
Ưu: "Excellent airport; always on time; good meals; excellent entertainment"
Ưu: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Khuyết điểm: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Ưu: "Comfort of the seat/bed"
Ưu: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Khuyết điểm: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Khuyết điểm: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Ưu: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Ưu: "Crew are great and entertainment options are good."
Khuyết điểm: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Ưu: "Food and entertainment"
Khuyết điểm: "Hard cushioning and narrow seats on the 787"
Ưu: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Khuyết điểm: "Lack of movies"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Boarding priority, on-board service priority and children oriented service. Biggest leg room in any economy flight. Best entertainment program (Onyx One). Genuinely friendly crew."
Khuyết điểm: "Nothing"
Ưu: "It was a good flight. I'd give it 4 of 5 stars."
Ưu: "Truly give star service for business class"
Ưu: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Ưu: "The service from the crew was amazing"
Khuyết điểm: "The food was not bad compared to some air lines"
Ưu: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Khuyết điểm: "Nothing to report."
Khuyết điểm: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Staff was friendly and I was comfortable"
Khuyết điểm: "Toilet was a bit messy. Menu can be improved"
Khuyết điểm: "Great experience"
Ưu: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Ưu: "Friendly crew"
Khuyết điểm: "It was okay"
Ưu: "Yes comfortable flight"
Khuyết điểm: "Toilets to be checked for cleanliness more frequently."
Khuyết điểm: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Ưu: "Smooth flight"
Khuyết điểm: "I wished I was in business class..."
Ưu: "Great service and attitudes by staff."
Ưu: "Direct flight"
Khuyết điểm: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Khuyết điểm: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Ưu: "I love everything about Emirates."
Khuyết điểm: "N/A"
Ưu: "It was wonderfull"
Khuyết điểm: "Legroom"
Ưu: "Nice flight sttendents"
Khuyết điểm: "Seats too small"
Ưu: "Efficient and good actually good for airline food"
Khuyết điểm: "Electronic equipment a bit out dated and below standard"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "pleasant staff excellent movie selection decent food"
Ưu: "Good everything"
Khuyết điểm: "Nothing"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Khuyết điểm: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Ưu: "Good leg room"
Khuyết điểm: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Ưu: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Khuyết điểm: "Organisation was shocking, staff were rude and unwilling to help."
Ưu: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Khuyết điểm: "all good."
Ưu: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Khuyết điểm: "Just the coffee was terrible lol,"
Khuyết điểm: "seats should be roomier for such a long flight"
Ưu: "I am very tall and was given the emergency row for comfort.....A+++++"
Ưu: "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."
Ưu: "The crew and overall experience was great. Comfortable travel conditions and crew was very responsive and proactive in comfort."
Khuyết điểm: "Food was mediocre, nothing special."
Ưu: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Khuyết điểm: "Nothing"
Khuyết điểm: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Ưu: "Spacious, great entertainment selection, crew is very attentive"
Khuyết điểm: "Not all seats can lean back"
Ưu: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Khuyết điểm: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Ưu: "This aircraft was top of the line. Nice size seats, wide aisle, clean bathrooms, great staff, and superior food!"
Khuyết điểm: "Rude and racist cabin crew!"
Ưu: "The overall service was excellent as the flight left on time and the flight attendants were attentive. The food onboard was perhaps the best quality I have ever had on a flight."
Ưu: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Khuyết điểm: "The length of the flight, but that's unavoidable."
Ưu: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Friendly staff awesome planes wonderful experince"
Khuyết điểm: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Ưu: "It was a smooth flight"
Khuyết điểm: "It was ok"
Ưu: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Khuyết điểm: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Khuyết điểm: "The plain was late & communication by Emirates with the flyers was poor to non-existent."
Khuyết điểm: "No one weighted my cabin bag while checking in. Before the security control, Emirates ground staff stopped me and weighted my cabin bag that was 8.4, around a kg extra. They didn't allow me boarding until I threw 4 shirts to the garbage and I reduced the weight. Staff was just unbelievably rude."
Ưu: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Khuyết điểm: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Khuyết điểm: "Boarding was just a little delayed."
Ưu: "I got left alone! I watched movies, and slept most the flight!"
Khuyết điểm: "Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while."
Ưu: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Khuyết điểm: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Ưu: "great plane and service, and so many movies"
Khuyết điểm: "the passenger next to me had no sense of personal space or boundary, head on my shoulder while sleeping, foot in front of my chair, etc. and no english; gave the flight attendants a hard time too"
Khuyết điểm: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Ưu: "Quick, efficient and on our way. Crew were nice."
Khuyết điểm: "Flight Attendants again just zoom by with the trash bag and my hands were full of the trash and she didn't even notice. So I left on the empty aisle seat next to me. I went to sleep and when I woke up 30 mins later the trash was still sitting on the seat next to me."
Mejor el servicio a los dominicanos
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Dreamliner was comfortable and entertainment system good
Ưu: "I liked how generous they were with food and drinks"
Khuyết điểm: "Free WiFi could have made the flight a lot better"
Ưu: "Salimos a tiempo . El business es muy confortable"
Khuyết điểm: "La comida horrible . No se limpian los baños"
Ưu: "Overall a nice and good flight"
Khuyết điểm: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Ưu: "Crew is excellent, polite and personal!"
Khuyết điểm: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ưu: "The crew was very kind"
Ưu: "The crew tried to be helpful but were equally frustrated with the ground crew."
Khuyết điểm: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Ưu: "No delay and nice staff"
Ưu: "Friendly crew"
Khuyết điểm: "KLM lost one piece of my luggage"
Ưu: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Khuyết điểm: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "Crew was fantastic."
Khuyết điểm: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "very attentive crew"
Khuyết điểm: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Ưu: "The crew was very nice"
Khuyết điểm: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Ưu: "Friendly and efficient crew. Flights were on time if not even early."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "Nice crew pilot food and beverage"
Khuyết điểm: "No wifi"
Ưu: "Light snack and complementary wine"
Ưu: "Very pleasant, professional crew"
Khuyết điểm: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Khuyết điểm: "Nothing special"
Ưu: "Fast boarding"
Khuyết điểm: "The entertainment system wasn’t working for the whole 10 hour flight."
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Ưu: "Nice crew; clean plane; decent dinner"
Khuyết điểm: "No entertainment system; insufficient knee space"
Ưu: "Good Experience"
Khuyết điểm: "Nothing much"
Khuyết điểm: "Bag was lost"
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"
Ưu: "The flight was great."
Ưu: "Service provided by the staff"
Khuyết điểm: "The navigation of the entertainment system is not very friendly"
Ưu: "That we didn’t crash"
Khuyết điểm: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Khuyết điểm: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Ưu: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Khuyết điểm: "Nothing. This is filler text to meet min characters."
Ưu: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Ưu: "It was a short flight so it was O.K."
Khuyết điểm: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Ưu: "Friendliest economy class service I've ever encountered."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Khuyết điểm: "I slept didn't have snack offered and no entertainment"
Ưu: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Folks never want to sit readily when others are boarding.
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Air France lost my luggage again Its the second time in a week
Khuyết điểm: "Flight was delayed for 4+ hours"
Ưu: "The crew and the food were great!"
Khuyết điểm: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Ưu: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Khuyết điểm: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Ưu: "The crew"
Khuyết điểm: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Khuyết điểm: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Khuyết điểm: "Everything"
Khuyết điểm: "Crew on the ground was very rude"
Khuyết điểm: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Khuyết điểm: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Ưu: "All went right namely the seats but the luggage condition is the worst"
Khuyết điểm: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Ưu: "crew was great, seats were comfortable"
Khuyết điểm: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Ưu: "Great crew and prompt boarding."
Khuyết điểm: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Ưu: "Crew was very friendly. Food was excellent"
Ưu: "Entire trip was easy and comfortable."
Khuyết điểm: "Excelente aerolínea"
Ưu: "Friendly attendants, entertainment variety"
Khuyết điểm: "Comfort, food could have been better."
Ưu: "Crew was very nice and the food was excellent."
Ưu: "Crew was friendly and attentive but hard to understand"
Khuyết điểm: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Ưu: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Khuyết điểm: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Ưu: "Over all pretty good for price."
Ưu: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Khuyết điểm: "The seat padding is rather thin."
Ưu: "Quick and efficient not lying more to say or critique."
Khuyết điểm: "Coffee and a bread roll as a snack??"
Khuyết điểm: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Ưu: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Khuyết điểm: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Khuyết điểm: "Flight was delayed by 1h30min, so we arrived very late"
Ưu: "I like traveling with AirFrance in general."
Khuyết điểm: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Ưu: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Khuyết điểm: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Ưu: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Khuyết điểm: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Ưu: "The crew, the service, the food and beverages"
Khuyết điểm: "The 3 hours delay"
Khuyết điểm: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Ưu: "Good cabin, but very conjugated :|"
Khuyết điểm: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Ưu: "It was on time and the crew was good"
Khuyết điểm: "The food wasnt upto the mark"
Ưu: "Efficient on and off Staff polite and helpful"
Ưu: "The check in process was much better in the CFG airport than SFO. Very organized."
Khuyết điểm: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Khuyết điểm: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Ưu: "the food"
Khuyết điểm: "no room for legs"
Ưu: "Friendly onboard staff"
Khuyết điểm: "Treated like cattle while boarding unless your preferred member. Average food quality."
Ưu: "Great people"
Khuyết điểm: "It was an hour late"
Ưu: "Great crew"
Khuyết điểm: "Food could be a bit better. White bread is unhealthy."
Ưu: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Khuyết điểm: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Ưu: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Ưu: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Khuyết điểm: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Khuyết điểm: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Ưu: "Crew was great"
Khuyết điểm: "Not enough food"
Khuyết điểm: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Khuyết điểm: "Wheel chairs for my ill and aged parents was not provided"
Ưu: "I like the service of AF"