The queue at the gate was very badly managed
Love the friendly staff who went out of their way to assist.
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Ưu: "The staff was really nice when I asked for the green tea they make sure you get it"
Ưu: "Different seat location for family of five Missing luggage"
Khuyết điểm: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Khuyết điểm: "Did not departure on time"
Khuyết điểm: "Frustrated"
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Khuyết điểm: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Khuyết điểm: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Ưu: "Crews were good."
Khuyết điểm: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."
Khuyết điểm: "No seat back entertainment. Very old plane."
Khuyết điểm: "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Ưu: "Having 2 seats to ourselves"
Khuyết điểm: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Ưu: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Khuyết điểm: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
Ưu: "Pleasant steward"
Khuyết điểm: "Delayed and waste time at Jakarta airport"
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Ưu: "Very quick transfer of my luggages in KL"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Khuyết điểm: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Khuyết điểm: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Khuyết điểm: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Ưu: "There was not much entertainment for kids .. and a"
Khuyết điểm: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Ưu: "Almost everything"
Khuyết điểm: "Nothing i can think of"
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Khuyết điểm: "Incompetent handling of engine error by both ground and air crew"
Ưu: "Cabin crew, smooth flying"
Khuyết điểm: "Nothing"
Ưu: "the staff were pleasant"
Khuyết điểm: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Ưu: "Nothing at all!"
Khuyết điểm: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Ưu: "Seats and entertainment"
Khuyết điểm: "Bad landing,"
Ưu: "1) Not to squashy and more spacious than I thought. 2) The interior of aircraft seemed reasonably modern and up-to-date rather than old and miserable with stained seats and carpets. 3) the in-flight entertainment was better than I thought"
Khuyết điểm: "I tried the seafood pasta and it was horrible!"
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "The staff were helpful, well trained, and friendly."
Khuyết điểm: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Ưu: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Khuyết điểm: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Khuyết điểm: "Two people on the same PNR, but seated six rows apart. Say what?"
Khuyết điểm: "Flight delayed for more than one hour. Check in counters not enough resulting in long queue."
Ưu: "The plane seemed relatively new and the entertainment system had good choices. The seats were comfortable and business class was fairly empty"
Khuyết điểm: "The boarding process was chaotic at best. The gate had long lines to go through security for 2 flights departing from that area which caused big delays. The plane managed to be loaded relatively on time but removing baggage from a customer who chose not to fly took almost an hour as compared to the 10 minute estimate. By the time we taxied, I was certain that I was in danger of missing my Hong Kong connection and asked the flight attendant to have the pilot radio American to inform them, I got the impression that my request was a low priority for the disinterested crew and, as feared, I missed my connection which forced a daylong wait in Hong Kong. The plane was a 737-800. Malaysia, unlike it's peers, flies mostly narrow bodies inter Asia as they disposed of all their 777's after the second 777 was shot down. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."
Ưu: "Pilot kept taking detour to avoid turbulence"
Khuyết điểm: "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
2 flight stewardess was very helpful to carry my luggage for me I very touched .
We had to pay excessive baggage fees, then are bags were damaged.
They were short staffed with no managers on duty. Closed baggage check early causing me to miss my flight.
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "No delays"
Khuyết điểm: "Flight delayed."
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Khuyết điểm: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Ưu: "Crew were good."
Khuyết điểm: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Khuyết điểm: "N/A"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Ưu: "The food was good. The service very good. Check in was so fast."
Khuyết điểm: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Khuyết điểm: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Ưu: "Good value. Some leg room in Biz."
Khuyết điểm: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Khuyết điểm: "Delay one hour"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Khuyết điểm: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"