Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
It was perfect. Thank you so much!
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
Japanese flight was awesome.
Khuyết điểm: "Waited way too long for my bags"
Ưu: "crew was excellent!"
Ưu: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Khuyết điểm: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Ưu: "Crew took great care of us."
Khuyết điểm: "No complaints."
Ưu: "Great seat, cabin crew was fine."
Khuyết điểm: "Too much confusion trying to just find a shower in the lounge"
Ưu: "The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting."
Khuyết điểm: "The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife."
Ưu: "Crew was professional and friendly"
Khuyết điểm: "Continuous improvement"
Khuyết điểm: "Very good airline except for the fact that the staff at Narita airport."
Ưu: "Seating and service"
Khuyết điểm: "Flight to Haneda airport not Narita"
Khuyết điểm: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Ưu: "crew was professional, attentive and polite"
Ưu: "Seat was spacious. Crew was nice."
Khuyết điểm: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Ưu: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Ưu: "Crew was very pleasant"
Khuyết điểm: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Khuyết điểm: "Everything. I will fly out from Narita from this point forward."
Ưu: "The food was good the crew was trying to accommodate"
Khuyết điểm: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Ưu: "Great service Timely departure and arrival. JAL is really punctual"
Ưu: "Everything was great except for how warm it was. It may be seasonal?"
Khuyết điểm: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Ưu: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Khuyết điểm: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Ưu: "The customer service overall was really good."
Khuyết điểm: "The food always messes up my stomach, where the whole day after I can’t eat anything"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Khuyết điểm: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Ưu: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Khuyết điểm: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ưu: "Comfortable and service was pleasant"
Khuyết điểm: "Like all of it except lack of vegetarian option for food"
Ưu: "All was efficient but no standout"
Khuyết điểm: "Nothing was bad enough to mention this column"
Ưu: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ưu: "The service on this flight was excellent.First class service in the economy section."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Staff was great and plane was clean"
Ưu: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Khuyết điểm: "No complaints!"
Ưu: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Ưu: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Khuyết điểm: "nothing really"
Ưu: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
Khuyết điểm: "I couldn't check in online without a JAL account."
Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Ưu: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
I will choose ANA again. Excellent Service
Ưu: "The crew is awesome. They’re so polite and helpful."
Khuyết điểm: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Ưu: "Love ANA. Always a pleasure."
Ưu: "The crew was helpful and meals are delicious."
Khuyết điểm: "Give free mask."
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Ưu: "Some of your reservations staff in Los Angeles needs to be counseled"
Khuyết điểm: "Been more polite especially mike in your mileage program."
Ưu: "Always excellent Japanese service."
Khuyết điểm: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Khuyết điểm: "Great"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Lousy food taste bland out of date movies"
Khuyết điểm: "if the seat can be reclined a little more"
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Ưu: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Ưu: "One of the best service! Thank you!"
Ưu: "Crew members was very polite and food was good"
Khuyết điểm: "seat is quite small."
Ưu: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Ưu: "Staff were very helpful and the food was good."
Khuyết điểm: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Ưu: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Khuyết điểm: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ưu: "Nice comfortable flight at convenient times. Great cabin crew and service."
Ưu: "The seat, service and food..all is great as always."
Ưu: "Service and crew were good, very kind and accommodating!"
Khuyết điểm: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Khuyết điểm: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Ưu: "short flight ready to get home"
Khuyết điểm: "n/a"
Ưu: "Everything was fine"
Khuyết điểm: "The seats hurt my butt"
Ưu: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Ưu: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Khuyết điểm: "Nothing"
Ưu: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Khuyết điểm: "Cabin is bit old, seats don't recline enough, smells musty."
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "Flight on time."
Khuyết điểm: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Khuyết điểm: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Khuyết điểm: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Khuyết điểm: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "Great service, everyone was happy to do their job"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "All good"
Khuyết điểm: "nothing"