Customer friendly fine service. Thank you.
Food for Dinner was repeated in the next lunch too.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "Crew could have been less rude"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Ưu: "Very comfortable. best airline I flew on overall and was first time ."
Khuyết điểm: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Khuyết điểm: "no problems"
Ưu: "I reallyiked th service from the crew"
Khuyết điểm: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "The attentiveness of the flight attendants and the new plane."
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Khuyết điểm: "The desserts. The bun."
Ưu: "Excellent attention to service and comfort."
Ưu: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Khuyết điểm: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Ưu: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Ưu: "Staff, food and emenities great for economy class"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ưu: "Great service and comfort."
Khuyết điểm: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ưu: "Crews were all nice, respectful and helpful!"
Khuyết điểm: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ưu: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Khuyết điểm: "Too cold"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Khuyết điểm: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Crew was very friendly and good service."
Ưu: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Khuyết điểm: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Ưu: "everything, excellent job"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Ưu: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Ưu: "It is really nice to have a direct flight option to Singapore"
The air hostess was really kind and friendly. Seats seem to have gotten smaller, it felt almost like a domestic flight seat, not as much leg room as I remember. Maybe it was just an older plane
Khuyết điểm: "Business does not have salad for everyone, I missed out salad"
Khuyết điểm: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
Ưu: "The very good check in service at Changi Airport , for Business Class"
Khuyết điểm: "The food ! Great on way over , poor on return leg from Singapore"
Ưu: "Clean, roomy and peaceful flight"
Khuyết điểm: "Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!"
Khuyết điểm: "I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding. I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey. They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas. I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on. I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings."
Ưu: "Short flight, but they fed us great food, great service, even good wine."
Ưu: "Crew were very friendly, very comfortable flight and quick boarding/ off boarding"
Khuyết điểm: "Having my luggage come with me! I have to wait more than a day to get it back"
Khuyết điểm: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Ưu: "Crew were very accommodating to the needs to the passengers."
Khuyết điểm: "Limit the recline on seats to less of an angle in economy."
Ưu: "The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out."
Khuyết điểm: "The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?"
Ưu: "The food and the entertainment onboard."
Khuyết điểm: "Flight was late and i missed my connecting flight in Sydney."
Ưu: "Crew was fine, seating was ok. Appreciated food and snacks, boarding - and disembarking- was handled super well."
Khuyết điểm: "How do you enforce 'quiet time' when there are chatty children in the row in front and in back of you? Was constant distraction."
Khuyết điểm: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Ưu: "The crew were friendly and very helpful. Good choice of movies, tv shows, podcasts and music."
Khuyết điểm: "When the person in front put his seat back there was no room at all for me. He had it back for the whole 12 hour flight except when the staff asked him to put it up for service."
Ưu: "Great food, great service!"
Ưu: "On-time, Food, Comfort"
Khuyết điểm: "Special Assistance not provided inspite of it being booked with ticket."
Ưu: "Friendly crew"
Khuyết điểm: "Needs vegetarian options"
Khuyết điểm: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Khuyết điểm: "Awsome"
Ưu: "Staff are always amazing"
Khuyết điểm: "There were no headphones for in flight entertainment. Sure its only an hour long flight but still, some distraction from the turbulence would have been nice."
Khuyết điểm: "This airport is disorganised and undersized for the volume of patrons passing through. Was frustrated with the poor response of Sydney airport go manage an obvious failure of their baggage handling system. No fallback procedure was activated(manual for eg) to actually progress baggsge hangling even for those with connections to make. Disappointed and embarrassed by the defensive attitudes of staff who were given no Support by mgt of either airport or airline."
Ưu: "Not much"
Khuyết điểm: "Terrible meals. Ran out if nany items. Only one refreshment s tree and in the back of the plane."
Ưu: "The service, politeness of staff, the food."
Khuyết điểm: "I’m not sure whose fault it was but we arrived late in Brisbane which caused multiple flyers and myself to miss our flight to Perth. There was no one at the Brisbane airport that attempted to help us solve this problem. No one ushered us through long lines or anything and just told use that, ‘oh well, you’re just going to miss your flight.’ Highly disappointed and in similar circumstances at other airports and with different airlines, I have had much better experiences."
Khuyết điểm: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Ưu: "Friendly flight attendants"
Khuyết điểm: "Leg room is tight in economy"
Ưu: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Khuyết điểm: "Could be more of a range of movies to watch"
Ưu: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Khuyết điểm: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Ưu: "Entertainment was good. That’s was about it."
Khuyết điểm: "The food was horrible. It’s hard to believe the airline would serve food like that. The flight is long and hard enough as it is. The “snack” options listed are not available. Only one option is available and it’s was horrrible. Also, a kid friendly menu or option needs to be available. The crew wasn’t very friendly either."
Khuyết điểm: "Over all service was poor. TVs weren't working either."
Ưu: "Great entertainment and amazing crew as always"
Khuyết điểm: "Food was not the quality I expected on Qantas for such a long flight."
Ưu: "Absolute top shelf service from checkin to de-planing."
Ưu: "Dinner meal"
Khuyết điểm: "Nil"
Ưu: "Good service, on time"
Khuyết điểm: "Coffee, not good enough"
Ưu: "The service was very friendly, proactive and helpful. Got to fly in an A380 and I got a whole row to myself. the cabin crew were extremely attentive."
Khuyết điểm: "The menu said we would get a weiss bar (amazingly delicious mango ice cream) on the menu and we didn't get one!"
Ưu: "Everything on time."
Ưu: "Our boarding & flight crew were excellent. They went above & beyond to help us through the delay that ocutred due to engine cover repairs."
Khuyết điểm: "I was told LAX would have corrected flight/boarding info upon arrival. They did not. They made us wait & go through 2 lines that made us miss any connection home. The rep was inexperienced & slow. I had to spend the night in LA & had to pay someone $500 to work at my store in my stead. Ended up negative experience. ."
Khuyết điểm: "Boarding was terrible. No announcement when it was late."
Ưu: "the flight left on time which is always a boon, and the crew were efficient, altho i got the sense that they had done it all many times before, and they were only going thru the motions. the flight was incredibly full, so little room to move around, and leg room is a definite challenge! the bathrooms were good, they didn't smell like most airlines do! Food was generous in portion size, and there were yummy snacks also."
Khuyết điểm: "the aisles in the plane were very narrow, so getting up to go to the bathroon with everyone else became a challenge! apart from the narrow aisles and the lack of leg room it was a good flight."
Khuyết điểm: "The title says it all. This is the first time I ever flew Qantas, and I will try to never fly with them again. I saw one of the old, battle ax stewardesses actually physically shove an elderly Chinese woman who was wandering the aisle before leaving the gate. I mean, the woman should have been in her seat, but that was no reason to body-check her like Wayne Gretzky (or Ron Barassi, take your pick)! Totally unprofessional."
Ưu: "Thoughtful and friendliness of the Crews"
Khuyết điểm: "None that i can think of"
Ưu: "comfortable seats. Okay food. Great entertainment."
Khuyết điểm: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Ưu: "Crew was great. A380 was great"
Khuyết điểm: "Flight delayed (mechanical problems) again. Twice in two years. This caused us to miss our connecting flight from LA to Austin and wait 4 hours."
Ưu: "Landing with strong winds went well."
Khuyết điểm: "No seat pillows"
Ưu: "Comfortable seat in coach on a long haul flight"
Khuyết điểm: "Rude crew, sub par food, weird boarding process and ride boarding agent that kept my passport for an extended time, poor on flight entertainment aystwm"
Ưu: "New'ish plane interior"
Khuyết điểm: "4 hours delayed (with no advance warning). No continental breakfast option (only hot)."
Khuyết điểm: "Seats. Far too cramped, I am 188cm and cannot sit without being jammed up to the seat in front. This sucks when you are young worse when 60+"
No entertainment at all and any food or drinks had to be ordered and paid for...crew was ok as they looked more worried about Covid rules and restrictions instead of the well being of myself as a passenger...
Ưu: "All fine"
Khuyết điểm: "I would have liked to be able to move to the empty rows"
Khuyết điểm: "Food/drinks"
Ưu: "Value for money flight."
Khuyết điểm: "Flight running late causing ongoing difficulties later in the evening. Flight crew could have been more aware and in control of rowdy, annoying passengers causing difficulties for others."
Ưu: "Good value flight."
Khuyết điểm: "Flight was delayed and then put into stack in Sydney - but given the Sydney weather over the weekend maybe that was to be expected. Flight crew could be more aware of annoying teenagers and others being disruptive in the cabin and painful for other passengers."
Khuyết điểm: "I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket."
Ưu: "Seats were fairly comfy"
Khuyết điểm: "Who eats mandarins on a plane i ask you???"
Ưu: "Last flight of the evening with all perishable meals at half price."
Ưu: "Speedy turnaround"
Khuyết điểm: "Both flights were late. It felt like this is pretty common with them ..."
Khuyết điểm: "I prepaid for my meal and it was brought to me soon after I boarded about 4pm. I wasn’t hungry as I already had lunch. It would have been better to bring it for me at dinner time, Sydney time as that’s what my body clock was on. The last service was too close to landing."
Ưu: "It was a routine flight experience"
Khuyết điểm: "The flight was half an hour late arriving"
Khuyết điểm: "Tray table came down almost into my stomach .... why can’t you push them back towards the rear of the seat ???"
Ưu: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Khuyết điểm: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Check in was easy once we prepaid for our luggage ahead of time."
Khuyết điểm: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."
Ưu: "Chic muffin"
Khuyết điểm: "LATELATELATELATE"
Khuyết điểm: "Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !"
Khuyết điểm: "The charges for the checked baggage. They are very steep."
Ưu: "Boarded well, wasn’t overly populated"
Khuyết điểm: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Khuyết điểm: "late flight inedible noodles staff with too much attitude"
Ưu: "Good movies.. they paid for my hotel and shuttle once flight was cancelled."
Khuyết điểm: "Flight was delayed 8hrs then it was cancelled due to pilot being sick. They never said on the flight how much the baggage fee would be which ended up being 150$.. which is unprecedented. Had to pay for food and drinks even after getting delayed and cancelled.. they should have been included"
Khuyết điểm: "The cost of a Checked bag was ridiculously high...very unreasonable! ....lots of unexpected fees for everything"
Khuyết điểm: "I paid $75 for checked baggage when I checked in on line. I had to guess the weight of our bags. When we got to the airport to drop our bags we were over what we had guestimated (who travels with a scale?). We had to pay another $75 because once the airport kiosk opens you can’t do an online purchase. On the previous flight we overpaid weight but they wouldn’t give us a refund . They are thieves. Most airlines charge per bag. This is the first time we have paid by weight. I certainly won’t travel Jetstar again! And they don’t even have free water on board."
Khuyết điểm: "Checking in was a pain, when there were too many people, the staff didn’t really make any effort to speed up the process, they didn’t care much to prioritise whoever came first, just mixing up those who have problems with their luggage with everyone else."
Ưu: "The Steweys were great!!"
Ưu: "New airplane"
Khuyết điểm: "You have to pay for everything. Water wasn't offered during the flight but passengers have to ask for it."
Khuyết điểm: "On time depature and cheerful but firm crew"
Khuyết điểm: "The entire experience"
Ưu: "I did not use the food or entertainment"
Ưu: "Not much about anything. The only good thing was the traveller assist counter as check in and bag drop was a nightmare. There we found out about baggage limits and having to pay for bag check. What a rip off. Luckily, we didn't pay for "special seating" as it was all the same."
Khuyết điểm: "You can't even get a FREE cup of water!"
Khuyết điểm: "Late leaving.late arriving.delays after landing"
Ưu: "Staff very professional, food is decent"
Khuyết điểm: "Entertainment"
Ưu: "No issue. Staff friendly"
Khuyết điểm: "More onboard entertainment required"
Ưu: "Very good everything"
Ưu: "Extra leg room with upgrade"
Khuyết điểm: "Seat too close to tiolet"
Ưu: "the cost"
Khuyết điểm: "the fact that my flight was pushed back. no big deal, but would have been nice if it was on time."
Khuyết điểm: "Crying kids on flights drive me nuts. Not much can be done about it though. Also it is really mean of Jetstar to charge for inflight entertainment. I can understand charging food food and beverage, if they have lab our and procurement costs but running an entertainment screen costs them nothing. It is outright opportunism. Also while I'm on the topic, my continuing winger is luggage charge calculation. Why do I at 72kg with 10kg of luggage have to pay extra when a 150kg person doesn't. Air travel cost is directly proportional to payload. This has to change."
Ưu: "Very orderly boarding with pleasant flight cree"
Khuyết điểm: "Surprised at lack of complimentary drinks but not a big drawback with a short flight."
Ưu: "The flight was on time."
Khuyết điểm: "When I booked the flight, I saw no information on the luggage policy, so my partner and I were charged $100 at the airport for two bags. In order to avoid the problem on the way back to Sydney, we prepaid the luggage for the return trip. When we got to the airport for the return, we were told that our luggage was overweight - this even though it was weighed on the way out and we left many things to a family member in Hobart and didn't add anything to bring back. The result was that in order to avoid additional luggage charges, we had to remove a couple of pairs of shoes and carry them in our carry-on's - a computer bag and pocketbook. The attendant was both adamant and discourteous when we tried to explain that we had paid ahead of time in good faith and had lightened our luggage in Sydney. I traveled the world for many years for business and this was among my top-ten worst experiences with any airline - I will never fly Jetstar again!"
Khuyết điểm: "We showed up to the gate for the flight from Sydney to Tasmania, and found out that because our backpacks were over 7 kilograms, we'd have to pay $50 AUD on the spot to check them. We weren't the only ones who had no idea that was coming, and several people were dismayed to find out that had we checked them in online prior to arriving at the airport, it would've been about half that price. My backpack was barely 12 kilograms, and has never required checking on ANY flight prior to that, including small jumper flights. The person working at the gate was really short with everyone who was confused about the charge. On the return flight, in anticipation of having to check my bag again, I checked it in online ahead of time and paid the $27 AUD, only to arrive at the airport and find that they weren't weighing anyone's bags, so it was probably unnecessary. Not happy. They don't offer any complimentary drinks, even water, on the flights. It's like the Australian version of Spirit Airlines: a rip off."
Khuyết điểm: "The flight was 4 hours delayed. The seat was small and I am 5. Ft 2 inches (about 103 pounds.) Not sure how anyone can fit into the seat. There was no leg room for me. First and last timeflying with jet star."
Khuyết điểm: "Our flight was delayed as we were all standing in line for a bit. They finally gave us word that there was something wrong with the plane. I will give them Kudos however for finding us another plane and we finally made it 2 hours later.."
Ưu: "boarding and crew were great"
Khuyết điểm: "if I put on one more kilo I would not fit in a seat, I am 90kg"
Ưu: "Boarding was reasonable except that passengers were allowed to take too much carry on luggage which caused delays on boarding. Why not enforce the guideline. Food was terrible, a stale sandwich, however the voucher compensated somewhat. Service was good, the lady pills was very informative."
Khuyết điểm: "See above"
Khuyết điểm: "Do not checkin well in advance of the flight. They assign seats from the back of the cabin. The later the checkin the further forward your seats will be."
Khuyết điểm: "Wanted an earlier flight. Change fee was larger than the actual flight."
Khuyết điểm: "My husband had a heart attack (two weeks before the flight) and was not allowed to fly until he was cleared by his cardiologist. We had to cancel our planned trip. I was hoping to get some money refunded from this ticket for compassionate reasons. Unlike some other airlines, this did not happen."
Ưu: "Boarding and crew were professional."
Khuyết điểm: "Cramped seating, no food or entertainment. Even for a short flight seats were Cramped and uncomfortable."
Ưu: "Nothing in particular"
Khuyết điểm: "Leg space was simply non existent, did not manage to squeeze in without sitting competely sideways..."
Ưu: "Staff was friendly and helpful when I had a problem."