Customer friendly fine service. Thank you.
Food for Dinner was repeated in the next lunch too.
serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Ưu: "Crew could have been less rude"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Khuyết điểm: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Ưu: "Very comfortable. best airline I flew on overall and was first time ."
Khuyết điểm: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Khuyết điểm: "no problems"
Ưu: "I reallyiked th service from the crew"
Khuyết điểm: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "The attentiveness of the flight attendants and the new plane."
Khuyết điểm: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Khuyết điểm: "The desserts. The bun."
Ưu: "Excellent attention to service and comfort."
Ưu: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Khuyết điểm: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Ưu: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Ưu: "Staff, food and emenities great for economy class"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ưu: "Great service and comfort."
Khuyết điểm: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ưu: "Crews were all nice, respectful and helpful!"
Khuyết điểm: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Ưu: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Khuyết điểm: "Too cold"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Khuyết điểm: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Crew was very friendly and good service."
Ưu: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Khuyết điểm: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Ưu: "everything, excellent job"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Ưu: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Ưu: "It is really nice to have a direct flight option to Singapore"
No entertainment at all and any food or drinks had to be ordered and paid for...crew was ok as they looked more worried about Covid rules and restrictions instead of the well being of myself as a passenger...
Ưu: "All fine"
Khuyết điểm: "I would have liked to be able to move to the empty rows"
Khuyết điểm: "Food/drinks"
Ưu: "Value for money flight."
Khuyết điểm: "Flight running late causing ongoing difficulties later in the evening. Flight crew could have been more aware and in control of rowdy, annoying passengers causing difficulties for others."
Ưu: "Good value flight."
Khuyết điểm: "Flight was delayed and then put into stack in Sydney - but given the Sydney weather over the weekend maybe that was to be expected. Flight crew could be more aware of annoying teenagers and others being disruptive in the cabin and painful for other passengers."
Khuyết điểm: "I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket."
Ưu: "Seats were fairly comfy"
Khuyết điểm: "Who eats mandarins on a plane i ask you???"
Ưu: "Last flight of the evening with all perishable meals at half price."
Ưu: "Speedy turnaround"
Khuyết điểm: "Both flights were late. It felt like this is pretty common with them ..."
Khuyết điểm: "I prepaid for my meal and it was brought to me soon after I boarded about 4pm. I wasn’t hungry as I already had lunch. It would have been better to bring it for me at dinner time, Sydney time as that’s what my body clock was on. The last service was too close to landing."
Ưu: "It was a routine flight experience"
Khuyết điểm: "The flight was half an hour late arriving"
Khuyết điểm: "Tray table came down almost into my stomach .... why can’t you push them back towards the rear of the seat ???"
Ưu: "The crew was very good and did an outstanding job accommodating the passengers. Thank you."
Khuyết điểm: "I really think everything was great and Jetstar is very well organized. You can teach the US carriers how to efficiently run an airline service. Thank you for taking pride and responsibility for running a well organized airline."
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Check in was easy once we prepaid for our luggage ahead of time."
Khuyết điểm: "Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist."
Ưu: "Chic muffin"
Khuyết điểm: "LATELATELATELATE"
Khuyết điểm: "Flight was delayed .... it’s always delayed!!!! I just gate this airline but sometimes there just is no choice !"
Khuyết điểm: "The charges for the checked baggage. They are very steep."
Ưu: "Boarded well, wasn’t overly populated"
Khuyết điểm: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Khuyết điểm: "late flight inedible noodles staff with too much attitude"
Ưu: "Good movies.. they paid for my hotel and shuttle once flight was cancelled."
Khuyết điểm: "Flight was delayed 8hrs then it was cancelled due to pilot being sick. They never said on the flight how much the baggage fee would be which ended up being 150$.. which is unprecedented. Had to pay for food and drinks even after getting delayed and cancelled.. they should have been included"
Khuyết điểm: "The cost of a Checked bag was ridiculously high...very unreasonable! ....lots of unexpected fees for everything"
Khuyết điểm: "I paid $75 for checked baggage when I checked in on line. I had to guess the weight of our bags. When we got to the airport to drop our bags we were over what we had guestimated (who travels with a scale?). We had to pay another $75 because once the airport kiosk opens you can’t do an online purchase. On the previous flight we overpaid weight but they wouldn’t give us a refund . They are thieves. Most airlines charge per bag. This is the first time we have paid by weight. I certainly won’t travel Jetstar again! And they don’t even have free water on board."
Khuyết điểm: "Checking in was a pain, when there were too many people, the staff didn’t really make any effort to speed up the process, they didn’t care much to prioritise whoever came first, just mixing up those who have problems with their luggage with everyone else."
Ưu: "The Steweys were great!!"
Ưu: "New airplane"
Khuyết điểm: "You have to pay for everything. Water wasn't offered during the flight but passengers have to ask for it."
Khuyết điểm: "On time depature and cheerful but firm crew"
Khuyết điểm: "The entire experience"
Ưu: "I did not use the food or entertainment"
Ưu: "Not much about anything. The only good thing was the traveller assist counter as check in and bag drop was a nightmare. There we found out about baggage limits and having to pay for bag check. What a rip off. Luckily, we didn't pay for "special seating" as it was all the same."
Khuyết điểm: "You can't even get a FREE cup of water!"
Khuyết điểm: "Late leaving.late arriving.delays after landing"
Ưu: "Staff very professional, food is decent"
Khuyết điểm: "Entertainment"
Ưu: "No issue. Staff friendly"
Khuyết điểm: "More onboard entertainment required"
Ưu: "Very good everything"
Ưu: "Extra leg room with upgrade"
Khuyết điểm: "Seat too close to tiolet"
Ưu: "the cost"
Khuyết điểm: "the fact that my flight was pushed back. no big deal, but would have been nice if it was on time."
Khuyết điểm: "Crying kids on flights drive me nuts. Not much can be done about it though. Also it is really mean of Jetstar to charge for inflight entertainment. I can understand charging food food and beverage, if they have lab our and procurement costs but running an entertainment screen costs them nothing. It is outright opportunism. Also while I'm on the topic, my continuing winger is luggage charge calculation. Why do I at 72kg with 10kg of luggage have to pay extra when a 150kg person doesn't. Air travel cost is directly proportional to payload. This has to change."
Ưu: "Very orderly boarding with pleasant flight cree"
Khuyết điểm: "Surprised at lack of complimentary drinks but not a big drawback with a short flight."
Ưu: "The flight was on time."
Khuyết điểm: "When I booked the flight, I saw no information on the luggage policy, so my partner and I were charged $100 at the airport for two bags. In order to avoid the problem on the way back to Sydney, we prepaid the luggage for the return trip. When we got to the airport for the return, we were told that our luggage was overweight - this even though it was weighed on the way out and we left many things to a family member in Hobart and didn't add anything to bring back. The result was that in order to avoid additional luggage charges, we had to remove a couple of pairs of shoes and carry them in our carry-on's - a computer bag and pocketbook. The attendant was both adamant and discourteous when we tried to explain that we had paid ahead of time in good faith and had lightened our luggage in Sydney. I traveled the world for many years for business and this was among my top-ten worst experiences with any airline - I will never fly Jetstar again!"
Khuyết điểm: "We showed up to the gate for the flight from Sydney to Tasmania, and found out that because our backpacks were over 7 kilograms, we'd have to pay $50 AUD on the spot to check them. We weren't the only ones who had no idea that was coming, and several people were dismayed to find out that had we checked them in online prior to arriving at the airport, it would've been about half that price. My backpack was barely 12 kilograms, and has never required checking on ANY flight prior to that, including small jumper flights. The person working at the gate was really short with everyone who was confused about the charge. On the return flight, in anticipation of having to check my bag again, I checked it in online ahead of time and paid the $27 AUD, only to arrive at the airport and find that they weren't weighing anyone's bags, so it was probably unnecessary. Not happy. They don't offer any complimentary drinks, even water, on the flights. It's like the Australian version of Spirit Airlines: a rip off."
Khuyết điểm: "The flight was 4 hours delayed. The seat was small and I am 5. Ft 2 inches (about 103 pounds.) Not sure how anyone can fit into the seat. There was no leg room for me. First and last timeflying with jet star."
Khuyết điểm: "Our flight was delayed as we were all standing in line for a bit. They finally gave us word that there was something wrong with the plane. I will give them Kudos however for finding us another plane and we finally made it 2 hours later.."
Ưu: "boarding and crew were great"
Khuyết điểm: "if I put on one more kilo I would not fit in a seat, I am 90kg"
Ưu: "Boarding was reasonable except that passengers were allowed to take too much carry on luggage which caused delays on boarding. Why not enforce the guideline. Food was terrible, a stale sandwich, however the voucher compensated somewhat. Service was good, the lady pills was very informative."
Khuyết điểm: "See above"
Khuyết điểm: "Do not checkin well in advance of the flight. They assign seats from the back of the cabin. The later the checkin the further forward your seats will be."
Khuyết điểm: "Wanted an earlier flight. Change fee was larger than the actual flight."
Khuyết điểm: "My husband had a heart attack (two weeks before the flight) and was not allowed to fly until he was cleared by his cardiologist. We had to cancel our planned trip. I was hoping to get some money refunded from this ticket for compassionate reasons. Unlike some other airlines, this did not happen."
Ưu: "Boarding and crew were professional."
Khuyết điểm: "Cramped seating, no food or entertainment. Even for a short flight seats were Cramped and uncomfortable."
Ưu: "Nothing in particular"
Khuyết điểm: "Leg space was simply non existent, did not manage to squeeze in without sitting competely sideways..."
Ưu: "Staff was friendly and helpful when I had a problem."