Delays in boarding and takoff
The food could of been better
Tight space, No onboard entertainment, food served not so appetizing. There are other $food$ choices but you have to pay extra.
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room. The choice of Indian movies was not that great!
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "Very comfortable; excellent service"
Khuyết điểm: "Food"
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Khuyết điểm: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Ưu: "Seat was very comfortable, crew was very nice,"
Khuyết điểm: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Khuyết điểm: "Transit time is good for way too tight"
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "Everything was fine."
Khuyết điểm: "Non"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "The attentiveness of the flight attendants and the new plane."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "It’s worth it to pay a bit more for the extra legroom seats."
Khuyết điểm: "The desserts. The bun."
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "great crew service. my first time flying with singapore airlines. they delivered!"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "Was very old plane but was good"
Khuyết điểm: "Food and crew was well"
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Khuyết điểm: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "everything, excellent job"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "The staff were great, very efficient."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "Great food, friendly staff, on time... what else do you need?"
Ưu: "It is really nice to have a direct flight option to Singapore"
Ưu: "Great entertainment, good service, clean plane."
Khuyết điểm: "The lasagna was pretty dry and meh."
Ưu: "It was a standard flight"
Khuyết điểm: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Ưu: "Arrival in Canberra was excellent."
Khuyết điểm: "Horrendously uncomfortable business-class seat for a redeye flight."
Ưu: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Khuyết điểm: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Everything was good, but at Philadelphia airport, immigration service was so poor.
Everything was excellent, but at Philadelphia airport immigration service was poor, takes too long.
Comfortable seat, good food and friendly staff
The staff lied to me all day long. No one informed me that my flight times had changed. I’m still sleeping on the ground in the Middle East. The worst experience I have ever had flying. With this level of incompetence and lack of compassion I can’t imagine how the airline business will survivor. This experience has encouraged me to stop traveling. May god have mercy on you and your customers. Not sure I can handle to be lied to my face anymore . Sleeping on the floor in the middle East with no hope of getting home
More variety in the economy class food.
Ưu: "Flight attendants were very polite."
Khuyết điểm: "The seats could be more wide."
Ưu: "Excellent service provided by crew"
Khuyết điểm: "Food needs improvement"
Ưu: "The seats were comfortable. The entertainment system was wonderful."
Khuyết điểm: "The crew was disorganized."
Ưu: "The crew was unparalleled. Really. Attentive. Friendly."
Khuyết điểm: "Nothing could have been better beyond the signs at the gate."
Ưu: "Very attentive and efficient"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Excellent service. Very comfortable business class seat. Arrived early"
Khuyết điểm: "Boarding & disembarking was via bus & stairs."
Ưu: "nice crew, great service"
Khuyết điểm: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Ưu: "The crews are awesome"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Seats are very comfortable, easy boarding, good crew"
Khuyết điểm: "Food - I wish you have healthy options"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Khuyết điểm: "Unfortunately WiFi services was off"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "Food and service and crew"
Ưu: "Good quality planes with lots of leg room! Also, pretty and young crew...unlike most domestic airlines."
Ưu: "It's was good"
Khuyết điểm: "The plane from Qatar to Nairobi new modern plane needed"
Ưu: "All around great airline. Comfortable for super long flights and completely accommodating."
Ưu: "Great cabin crew"
Khuyết điểm: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Ưu: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Khuyết điểm: "No internet and the food was mediocre at best."
Khuyết điểm: "More veriaty on music would be good"
Khuyết điểm: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Khuyết điểm: "Poor choice of inflight movies"
Khuyết điểm: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Ưu: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Khuyết điểm: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Ưu: "Good crew. Nice plane and amenities."
Khuyết điểm: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Ưu: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Khuyết điểm: "Food - very mediocre and felt like each meal was similar"
Ưu: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Khuyết điểm: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Ưu: "Food quality needs to improve, some chairs can't recline."
Very comfortable seats, good food, everything went smoothly. One of the best airlines
Not the most comfortable business class out there
Everything was better than I expected
Thank you for everything No comment 👌👌
Smooth trip with excellent service.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming."
Khuyết điểm: "Seating"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Khuyết điểm: "Great airline, great staff."
Ưu: "A vast amount of entertainment"
Khuyết điểm: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Ưu: "Good seats. Good space good crew."
Ưu: "The size of seats , the food and the service"
Khuyết điểm: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Ưu: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Khuyết điểm: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Friendly crew"
Khuyết điểm: "I would like better quality in food"
Khuyết điểm: "Nothing at all"
Ưu: "Smooth ride. Great food."
Khuyết điểm: "Slow boarding started later than expected"
Ưu: "The overall experience was good."
Khuyết điểm: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."
Khuyết điểm: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Ưu: "The service the movies the food"
Ưu: "Typical Emirates excellence"
Ưu: "Flight was delayed by 7 hours because of techinical issues"
Ưu: "Kids meal were OK"
Khuyết điểm: "changing of the airplane to Malaysian airline without prior information. The Fruit platter was not good, unripe and relatively not so fresh. My previous experience with Emirates was MUCH better!"
Khuyết điểm: "One baggage misssing, flight delay"
Khuyết điểm: "Wheel chair travellers not comfortable as they didnt find help and also have to wait for long time to get their turn"
Khuyết điểm: "They are lied about my hotel I was airport 12 with out room"
Ưu: "Good flight attendants."
Khuyết điểm: "The planes still seem dated on the interior, but entertainment system is expansive."
Khuyết điểm: "I Was sick had a flu ! I asked for tea and I was waiting for about an hour :("
Khuyết điểm: "Boarding at Dubai was like a disaster"
Ưu: "Service, comfort"
Khuyết điểm: "Too much costly for a Tuesday flight. But rest all good"
Ưu: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Ưu: "Inflight service was good."
Khuyết điểm: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
Khuyết điểm: "Nothing"
Ưu: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Ưu: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
Khuyết điểm: "food was not served on time. crew was not attentive. didnt respond properly"
Ưu: "Everything is wonderful"
Khuyết điểm: "Tight Economy Class seats"
Khuyết điểm: "Crew is not responding properly"
Ưu: "Entertainment center was great many series."
Khuyết điểm: "Nothing."
Khuyết điểm: "food"
Ưu: "Very nice service"
Khuyết điểm: "Nothingnothing"
Smooth boarding take off before time and arrived 23 minutes before TIME.
We are four family members so they given last row of flight which are not so comfortable
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
Excellent service provided!
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Ưu: "Not much."
Khuyết điểm: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Khuyết điểm: "All good"
Ưu: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Khuyết điểm: "if the cabin crew had been a little more cooperative, this flight could have been better"
Ưu: "We arrived at the departure gate at 8 am, to be told it was closed for a flight at 8:25 am. We had to purchase a replacement flight 12 hours later. Same airline indigo. Flight 6E6314. Two tickets"
Khuyết điểm: "The ground crew in Mumbai let on a very drunk group of men who became more and more problematic. Eventually they had to be removed which let to a further delay to an already delayed flight. Bad"
Ưu: "Punctuality and cleanliness."
Khuyết điểm: "Boarding process at Hyderabad and disembarkation at Visakhapatnam. At both places bus ride was painful."
Ưu: "we lost our bags"
Khuyết điểm: "we lost our bags"
Ưu: "Amazing crew."
Khuyết điểm: "Better comfortable plane"
Khuyết điểm: "To avoid travelling by indigo would be better"
Ưu: "Flight attendants were the best and very friendly"
Khuyết điểm: "Not much, on time flights and friendly flight attendants"
Ưu: "Professional and on time. 2 best things about Indigo"
Ưu: "Service and staff were brilliant"
Khuyết điểm: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Khuyết điểm: "Everything."
Ưu: "Excellent ground crew and flight attendants."
Ưu: "We arrived"
Khuyết điểm: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Ưu: "Neat clean well organised and systematic"
Khuyết điểm: "Cabin announcements volume can be lowered. It’s too loud"
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Ưu: "Very good cabin crew"
Ưu: "Efficient check-in and boarding."
Khuyết điểm: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Khuyết điểm: "Lost my luggage due to mistake at check in desk"
Khuyết điểm: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Ưu: "Good and friendly staff.Food is good"
Khuyết điểm: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Ưu: "Overall cleanliness and service"
Khuyết điểm: "Delay"
Ưu: "Flight Stewart’s Response"
Khuyết điểm: "Ground staff highly untrained & indifferent"
Khuyết điểm: "Seats do not recline at all. Worst seats I’ve had in an airline."
Ưu: "On time and before time"
Ưu: "It started on time and landed before time."
Ưu: "The airline was just fine."
Khuyết điểm: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Ưu: "Crew tried to be helpful and friendly."
Khuyết điểm: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Ưu: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Khuyết điểm: "Having to buy another ticket as someone dropped the ball."
Ưu: "Kayak service is not good"
Ưu: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Khuyết điểm: "I have already stated what I felt."
Ưu: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Khuyết điểm: "Food out of stock"
Ưu: "Indigo Airport and Crew all very professional and welcoming."
Khuyết điểm: "Same as above"
Ưu: "Nothing that i liked"
Khuyết điểm: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Ưu: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Ưu: "Seats are very nice."
Khuyết điểm: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Ưu: "On time"
Khuyết điểm: "Food choice"