Like the flight coz non stop to LA but the schedule always late...
the pre boarding docu ments and baggage checked which is 2nd time they checked the baggage took 48 mins for me standing and waiting in line since they already cord off the place to sit down .it was hard on my shoulder with my bag and my backpack
Food was good. The layover that was unexpected was not cool
Ưu: "The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off."
Ưu: "having the access to a direct flight to the Philippines."
Khuyết điểm: "enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year."
Khuyết điểm: "Improve Size of Visual Monitor"
Ưu: "New plane and non stop from Manila"
Khuyết điểm: "It was great."
Khuyết điểm: "food, comfort"
Ưu: "Early departure and arrival by over 45mins ahead of schedule"
Khuyết điểm: "Food and lack of IFE and WiFi"
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Crew was cold but quite busy."
Khuyết điểm: "Checking in was very slow and boarding process was very poor!"
Ưu: "Philippine Air staff are amazing. They will do everything possible within their power to make you comfortable."
Khuyết điểm: "The seats are a little thin and the angle does not give adequate lower back support."
Ưu: "Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances."
Khuyết điểm: "Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking)."
Ưu: "Well organize & very courteous.."
Khuyết điểm: "So far no complaint"
Ưu: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
Khuyết điểm: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
Khuyết điểm: "The flight attendant that was helping in my side was really not feeling like she wanted to work that day. No smiling. No interaction with the passengers. Just wanted everything done right away. She had the look of not wanting to be there period."
Ưu: "Friendly crew. Smooth flight."
Khuyết điểm: "Veeery narrow cheap lined seats."
Ưu: "Cheap biz flight from ruh to mnl, non stop service"
Khuyết điểm: "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
Khuyết điểm: ":)"
Ưu: "The service is good"
Khuyết điểm: "Usual"
Ưu: "Cabin temperature was good. Staff were excellent!"
Khuyết điểm: "Landing was rough. Flight delayed for 20mins!"
Khuyết điểm: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Ưu: "The service by the flight attendants was excellent!"
Khuyết điểm: "The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available."
Ưu: "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
Khuyết điểm: "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
Ưu: "Service from the crew was excellent"
Khuyết điểm: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Ưu: "There wasn't much about this flight I liked to be honest."
Khuyết điểm: "It was extremely delayed with no explanation from the crew."
Ưu: "Great staff very nice and enterianment system at each seat was very good."
Khuyết điểm: "N/A"
Ưu: "the crew friendliness"
Khuyết điểm: "twice delayed boarding"
Ưu: "I could really feel the heart of the Filipino"
Khuyết điểm: "Stinky guy sit beside me but overall good"
Khuyết điểm: "stopover twice from manila, so it is a 3-stop flight. terrible food. lousy airport, super high charge on changing dates. terrible experience with this philippines airlines."
Ưu: "Not so crowded!"
Khuyết điểm: "Not reclining seat."
Ưu: "No tv inside the flight"
Khuyết điểm: "Food"
Khuyết điểm: "our flight was pretty delayed due to another delayed flight from the night before, in which they decided to combine half the passengers in to our flight. They also did not communicate this effectively and check in was horrible."
Ưu: "crew was very helpful"
Khuyết điểm: "food"
Ưu: "Short flight time for the price"
Khuyết điểm: "Even though it was shorter flight, the movie selection was even shorter. Had a broken arm so boarded last, counter announced for elderly, and disabled and stuff but did not waited for any takers. They probably didn't see me"
Khuyết điểm: "seats not very comfortable & food... how about a hamburger or sandwich or salad- food was too heavy."
Ưu: "flight attendants service was excellent."
Khuyết điểm: "DELAYED FLIGHT"
Khuyết điểm: "We boarded the plane approx on time but we were sitting for a while when an announcement asked for 2 passengers to identify themselves with the crew. Nothing more was said until we were now 40 minutes past departure time and the Captain comes on to say we were waiting for a take off slot from the Air Traffic Control!!! No apologies or advice as to what had happened. We finally were on the runway at approx 12 midnight or 1 hr 25 mins late. To top it all I get an email from PAL at 1.56am (I saw this after arrival of course) which said the plane had changed its arrival time to 9.30am - but the departure time remained the same!!! How am I also going to receive an email when I am already flying?? Food was aweful Entertainment system was also aweful - my future flights on PAL will be only a last resort"
Ưu: "Entertainment on flight was great."
Khuyết điểm: "Flight from Vancouver to NYC was delayed and when I asked an airport employee what's going on, he replied that Philippines Airlines is always late. No announcement at gate, in fact they just told everyone to wait and never once said how fling the delay might be. Food was not good."
Khuyết điểm: "I don't like the the schedule of the flights to Butuan."
Ưu: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."
Ưu: "The food was decent compared to all other PAL flights I have taken. The aircraft was also decent and no safety pins to hold seat pockets in place. Clean. The boarding scheme finally works when passengers are shown visuals and actually rejected when their rows are not yet called. Hopefully this service will only improve for the better and hope that flights to the US have also now improved as I have been avoiding PAL like a plague ever since the 2000s if I can as the food and service and the plane were mediocre at best. Maybe this time it is actually worth trying again. We'll see."
Khuyết điểm: "The delay caused by cargo being loaded late is not acceptable especially when you have a tight schedule for transitting in SGN for another flight. PAL should strive to stick to the time and avoid these delays by planning ahead..."
Khuyết điểm: "Budget air because knee space is very tight."
Ưu: "It was OK over all, quiet, etc."
Khuyết điểm: "They ran out of the choice I had been hoping for and I couldn't get extra liquid. My throat hurt so bad I winced everything I swallowed and by the time I got off the plane I couldn't talk. On the up side that meant I didn't have to use the bathroom on the 14 hour flight"
Ưu: "All flight crew as well attended and assisted passengers as required"
Khuyết điểm: "I did want to purchase this cute stuffy captain bear but was already sold out :("