Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Efficient staff. Crowded flight but well managed.
Ưu: "Aair Canada rouge seems to ne a plane for cattle. Too tight"
Khuyết điểm: "Human space between seats"
Khuyết điểm: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Khuyết điểm: "Curt and rude"
Ưu: "Exit seating with more leg room."
Khuyết điểm: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Khuyết điểm: "Overhead bins were tiny."
Ưu: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Khuyết điểm: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Ưu: "Kind and polite service."
Ưu: "The crew. The keg room is OK and so was the food."
Khuyết điểm: "My luggage was lost for five days. The USB port on the seat back didn't work and the sound for the movies was so bad I couldn't watch anything. No boarding by zones, which we had on our outbound flight."
Khuyết điểm: "Checked carry on from Montreal to RDU. Bag was never entered in the system (customer service at Toronto stop could not find record for the claim tag we were given), which caused a problem with customs. Bag did arrive with rest of luggage at destination, however."
Ưu: "Crew responsive to service requests. Was able to select an exit row seat upon checkin online. Enough room for carry-on luggage to be stowed Check in helped us get to flight on time despite many customers."
Khuyết điểm: "Limited selection of on-board food (Many items in the menu were not available)"
Ưu: "Everything I'll do the same next trip!!"
Khuyết điểm: "No complaints!!"
Ưu: "the crew was very kind with getting those with close connecting flights off first."
Khuyết điểm: "it was an hour late."
Ưu: "Air Canada is great"
Ưu: "We had a very kind crew! We traveled with an infant and while boarding was a mess, the crew on board was kind and helpful and did all they could to make it a good experience."
Khuyết điểm: "Air Canada Rouge operated our flight rather than Lufthansa or other similar airline. This meant that there were no tvs on board, which means the nearly 9 hour flight got very long. Boarding and check-in were also disorganized and many people from lower zones boarded before zone 1 and those with children, m among we had to stand on the ramp for a very long time holding our baby."
Ưu: "courteous, helpful cabin crew on-flight entertainment gave abundant options"
Khuyết điểm: "flight delayed because departure gate usurped by a Virgin America flight. inadequate seating area; too few seats; passengers boarding VA flight entered through seating area instead of directly."
Khuyết điểm: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Ưu: "Awesome crew, very attentive"
Ưu: "The crew were terrific, business class splendid, information readily available but not incessant."
Khuyết điểm: "We left 90 minutes late: 30 minutes because Air Canada arrived in Shanghai late, then another hour because we'd missed our window. As a result, I missed my connection and had to spend the night in an airport hotel in Montreal (which Air Canada paid for). These things happen, and they were very professional and sympathetic about it, but under the circumstances I can't give it more than 3 stars overall."
Khuyết điểm: "Seats are so close together. No room. No tvs."
Ưu: "The employees recognized our needs, were polite, accommodated easily to french or english, and even told people to clear the boarding area if it wasn't time for their zone to board (a major pet peeve of mine)."
Khuyết điểm: "No inflight entertainment or food and really small seats. Yeah, you can pay extra for an ipad or to get food, but for most decent flights these days you get at least something to eat for free. Especially on a 7 hour flight from US to CAN. My knees nearly touched the seat in front of me. It wasn't that small of a plane, i just think they really wanted to pack us in. If they removed a row or two and gave everyone just an inch more space how much would that REALLY set them back?"
Khuyết điểm: "They had known about a mechanical issue all day and did not notify anyone until 1 hour before departure. They ultimately had to get another plane but only after >4hr delay. Seems to me like delay could have been avoided or at least predicted so we could have made appropriate arranements. Big domino effect of inconvenience on the last day of the year makes for very bad experience."
Khuyết điểm: "Lost suitcase"
Khuyết điểm: "We were delayed taking off. We boarded on time but then had to sit and wait in the plane for almost an hour before taking off. We had a connecting flight in Toronto and thankfully made it but some people missed their flights."
Ưu: "Flight was on time and crew was friendly"
Khuyết điểm: "Old airplanes, not very clean"
Ưu: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Khuyết điểm: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."
Ưu: "The staff was very friendly. The flight attendants were attentive and very nice."
Khuyết điểm: "There wasn't much to like. They left an hour late with no explanation and forced us to run through the airport to catch our connection, they lost my baggage, the in flight entertainment was awful. The Rouge Player had no current movies or TV and the food portions were very small for a 9 hour flight."
Khuyết điểm: "Seats are small and these are the regular seats"
Ưu: "Drinks were provided."
Khuyết điểm: "Not even snacks were provided on the 2 hour flight."
Ưu: "Flight was delayed on take off due to late incoming connections. Appreciated that they waited for us."
Khuyết điểm: "The cabin was hot while awaiting take-off, no air nozzles overhead the seats, felt as if no air was circulating throughout cabin."
Ưu: "Aircraft was very comfortable and up to date"
Khuyết điểm: "Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again."
Khuyết điểm: "It was cancelled."
Khuyết điểm: "This plane doesn't have comfort absolutely. I'm a tall man and all three hours of flight I was sitting with open legs Entertainment? You will not have it if your phone wasn't charged. You have to use own phone for watching movies or rent aircanada's tablet"
Ưu: "Nothing fantastic but it was a good flight even after being delayed a while. Our plane had something wrong so they took us off the plane and we had to wait until they found a new plane for us, thank goodness we were in Canada at the hub where there must've been extra planes."
Khuyết điểm: "I could not understand one word the stewardess said. I'm not sure if it was an accent thing or a speak too fast too close to the microphone thing but had it been an important message I wouldn't have made it. The music on the entertainment"
Ưu: "Flight attendant's were friendly amid the circumstances."
Khuyết điểm: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Ưu: "The first meal on my return flight was correct"
Khuyết điểm: "The second meal had cheese in it and I took a bite before I noticed. They gave me a new one but didnt seem bothered by it. Dietary restrictions NEED to be taken seriously, thank god I'm not, but some people are deathly allergic. This wasn't the first time they messed up my food either."
Khuyết điểm: "I've never been on a plane with such little leg room! I was in pain from my back and knees the next day. Reconsider flying with Air Canada if you are taller than 5'8"."
Ưu: "I appreciated the timing of when they fed us. It was almost like they read my mind each time I thought... Hmm I'm getting hungry. The movie/tv selection was excellent."
Khuyết điểm: "I felt cramp, which it's economy class so of course. But in the back there were tons of open rows and I wish they had spread us out."
Ưu: "the whole process was great. staff at the airport and in flight were all friendly and helpful."
Ưu: "I liked flying in a small plane; with few people aboard; very uncomplicated."
Khuyết điểm: "Bathroom on the plane was very small; although clean there was a bad odor, not sure it was from a previous occupant, the water or something, but it was most unpleasant."
Ưu: "Billy Bishop airport is awesome!"
Khuyết điểm: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Ưu: "The crew was polite and friendly."
Khuyết điểm: "The food was not good"
Ưu: "Newer plane in good condition. Crew was good"
Khuyết điểm: "Food was pretty blah"
Khuyết điểm: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."