Khuyết điểm: "Selecting seats online"
Ưu: "Excellent service from the cabin crew."
Khuyết điểm: "The Japanese (Washoku) breakfast was not as good as I expected."
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Ưu: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Khuyết điểm: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Khuyết điểm: "Great"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Ưu: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Khuyết điểm: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Ưu: "Perhaps the most courteous airline I’ve experienced."
Ưu: "One of the best service! Thank you!"
Ưu: "Crew were very hospitable"
Ưu: "Great service, on time."
Khuyết điểm: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Ưu: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Khuyết điểm: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Ưu: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Khuyết điểm: "The entertainment choices for English speakers was a bit limited."
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Khuyết điểm: "https://twitter.com/devanshsoni10/status/940564856142311424"
Ưu: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Khuyết điểm: "Everything perfect for me!"
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Comfortable. Excellent service."
Ưu: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Khuyết điểm: "Nothing really."
Ưu: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ưu: "Great service. Crew are kind and friendly!"
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Ưu: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Ưu: "Wish there was more movies in English"
Ưu: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Ưu: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Khuyết điểm: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Ưu: "The middle seats were seperated, so I had my own arm rests"
Ưu: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Ưu: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "The food provided was tasteless"
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Khuyết điểm: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Ưu: "The food was great. Very responsive flight crew."
Khuyết điểm: "Could have been slightly cooler in the cabin."
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Khuyết điểm: "Flight was delayed for four hours. Missed connecting flight."
Ưu: "Food, service"
Khuyết điểm: "none"
Ưu: "Legroom and cabin ambience"
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "I had a great flight. The food was ok but I was able to sleep for most of the flight."
Khuyết điểm: "I really have nothing bad to say about the flight."