Ưu: "Seat is comfortable."
Khuyết điểm: "Very nice airplane. Ride is comfortable. Processing in immigration is very fast. In 30min you are in the parking lot already."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Ưu: "Food was good flight was on time"
Khuyết điểm: "It was good"
Ưu: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Khuyết điểm: "Honestly, all is the best! I would fly China Airlines again!"
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
Khuyết điểm: "There was no movie but that is Ok. I just read"
Ưu: "Crew excellent"
Khuyết điểm: "Cramped."
Ưu: "Flight went well and was on time"
Khuyết điểm: "Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me."
Ưu: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Khuyết điểm: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Khuyết điểm: "Seat not comfortable at all"
Ưu: "I like the boarding styles and the crew"
Khuyết điểm: "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Khuyết điểm: "Everything was a joke to a West standard"
Ưu: "Nice, clean plane"
Khuyết điểm: "Food is the same all the time"
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Crew was excellent."
Khuyết điểm: "kind of an old airplane. Food tray was broken. Display was not functional."
Ưu: "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
Khuyết điểm: "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
Ưu: "Good price."
Khuyết điểm: "Late 90 minutes fly. The service is not good."
Ưu: "Everything is good & went fine!"
Khuyết điểm: "None."
Ưu: "It was very organized ."
Khuyết điểm: "Nothing ."
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "Took the CI11/CI12 direct from NYC to TPE. Great flight. Great crew and accommodations - pillows, blankets, seats. Food not bad."
Khuyết điểm: "No free wifi. Paid is overpriced for 24 hours."
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "60% full flight with empty seats New aricraft with better design"
Khuyết điểm: "Landing time about 9pm local time"
Ưu: "i like their food ."
Ưu: "China air delivers on price and has new aircraft. I love flying China airlines they do a great job with small layover time"
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ưu: "The entertainment was excellent, there were so many choices to choose from, it made the long flight less stressful....The Boeing 777-300ER was smooth and quiet for a twin aisle plane of its size. Lavatory was clean most of the time"
Khuyết điểm: "Even booking 3 months in advance, we could not select the seats. Our seats were assigned while checking in. Thus our family of 3 had to sit apart from each other."
Khuyết điểm: "Delayed for an hour to allow delayed passengers to arrive but kept us on the plane the whole time which was very inconvenient"
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "- Onboard entertainment - Meals were reflective of Taiwanese meals - the minced pork rice was yummy! - Crew was attentive and came by often to address any needs"
Khuyết điểm: "- Little leg room in Economy class - Air conditioning could not be adjusted (but helped with ventilation)"
Khuyết điểm: "Our flight was delayed for 8 hours"
Ưu: "Efficient, affordable"
Khuyết điểm: "Food not the best but it's okay"
Ưu: "Service and flight was mediocre and flight time was longer than I thought."
Khuyết điểm: "Economy chair doesn't recline at all. It was a minial space compare other airline's international flight."
Ưu: "I wish I could say something, but I cant."
Khuyết điểm: "Flight was initally delayed 1 1/2 hours to depart at 1:00am it happens. Upon boarding, I noticed the planes legroom was close to none. Within 10 minutes of being on the plane the power shut off, lights out, air flow cut off. Lights turn back on although air doesn't and the captain re assures 10-15 minutes. 2 1/2 hours yes 2 1/2 hours later he says 10-15 minutes again and says the same skit explaining they fixed the problem. Plane turned off again. At this time it was close to 5am and I chose to take my carry on and head towards the front of the plane. The captain has no answers for the alarmed passengers, in which all they could say is if we step off tge plane we choose to leave the flight. Almost in the tone of a threat. We were all fewring our safety for the 9 hour trek over the pacifac ocean. After going back and forth for about 45 mins they finally said if you dont feel comfortable follow me and we will try and locate later flights for you all. 60 of us left the plane and ultimately got flights 12-24 hours later. Horrible experience, horrible communication, no appologies, and on top of that they did not send my bag with the correcr plane, in which I had recieved it 4 days later. My replacement flight wqs on EVA air. Much better airline in which I will never travel with China Airlines ever again."
Ưu: "The flight was short yet comfortable."
Khuyết điểm: "Nothing I can think of off the top of my head. Everything was fine."
Ưu: "Crew was nice and polite"
Khuyết điểm: "No information, lack of communication"
Ưu: "I liked how friendly and courteous the Flight Attendants were"
Khuyết điểm: "Seats were a little cramped in Economy."
Khuyết điểm: "Wifi not included"
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Ưu: "FREE Upgrade to Business class from Taiwan to Yokyo"
Ưu: "Comfort seats, new airplane, very friendly service."
Khuyết điểm: "The food was rather ordinary and the amount of wine I got on this JFK to TPE flight was no more than 2 oz."
Ưu: "Same. Movies, staff, food."
Khuyết điểm: "Seats are too small"
Khuyết điểm: "Im vegetarian and there is not options tu select special meals for vegetarians, instead Avianca from Salvador to LAX there have."
Air Canada has really gone the extra mile to start winning customers back. The cost of the flight (using Aeroplan points and eUpgrades) was by far the winning ticket. However, everything about the flight was smooth. There was a 30-minute delay departing Calgary but we made that up in actual flight time. The flight attendants couldn't have been more helpful. A wonderful experience!
The flight should have been on time. We barely made our connection and our bags were lost as a result.
If the planes flew when they were supposed to I would have arrived on time for a 60 year school reunion dinner.
The flight went as expected, notwithstanding a delay to allow a number of passengers stuck in Pearson's security lineup. I gave food a medium rating only because there's no N/A choice - on a relatively short flight we were offered pretzels and something to drink.
On the bombardier Q400, and the seats have much more legroom than WestJet. Definitely get the aisle seats on these small planes.
Ưu: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Ưu: "Yes, the seat was good. The crew was good. The food was average."
Khuyết điểm: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Ưu: "The movies."
Khuyết điểm: "It’s a crowded plane with tiny seats. The passengers in my row who had not been able to bathe did not make the 5 hours go by quickly."
Khuyết điểm: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Khuyết điểm: "Air Canada has completely gone down the tubes and super quickly."
Khuyết điểm: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
Khuyết điểm: "Took off late."
Ưu: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Khuyết điểm: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Khuyết điểm: "seat pitch pretty tight."
Ưu: "i loved the idea of a direct flight from Vancouver to Boston, the convenience of which made other things irrelevant."
Khuyết điểm: "The snacks served (a tiny bag of pretzels) were a bit meager, especially since I had gone west on Jet Blue, which serves unlimited snacks in a good variety, but that's a minor thing. I don't like checking in at an automated kiosk, which was frustrating, and took me a while to figure out (I am not of the digital generation). The first human contact I had was with the person who scanned my boarding pass. The flight was completely full, which is never a comfortable situation in coach class."
Khuyết điểm: "Most crowded flight I'VE EVER experienced. Narrow seats and NO legroom! Servicing only complimentary room temp. Water a 3hr trip. Retired now but was flying weekly during my 30 years plus career I'm shocked at the very basic services. Soon you will probably consider and fee for toilet use!"
Ưu: "The staff on board the plane were excellent."
Khuyết điểm: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Ưu: "Friendly staff"
Khuyết điểm: "Old plane, no in flight entertainment"
Ưu: "The crew was outstanding - pleasant and efficient."
Khuyết điểm: "Entertainment: movie selection very limited."
Khuyết điểm: "delayed. no explanation for a long time. no agent at gate for alot of the time."
Khuyết điểm: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Khuyết điểm: "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
Ưu: "Crew were excellent, flight itself was comfortable once finally underway"
Khuyết điểm: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Khuyết điểm: "AC employees gave us contradictory and wrong information about clearing Canadian Customs in Vancouver, so we were unable to get through all the arrival and transfer procedures and had to go on without our luggage. Our delayed baggage was delivered to us 2 days after our arrival. Probably there was not enough time allowed for our connection in Vancouver (about 90 minutes). We were going from Japan to the US via Canada."
Ưu: "Short flight"
Khuyết điểm: "Cramped seating"
Khuyết điểm: "they lost my luggage and their customer service person is not friendly or helpful."
Ưu: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Khuyết điểm: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Ưu: "The landing of the aircraft was second to none when we landed in Calgary."
Khuyết điểm: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Ưu: "It got me where I needed to be."
Khuyết điểm: "Temperature was very cold at times."
Khuyết điểm: "No in flight entertainment"
Ưu: "First time flying on the largest airline in Canada and had a positive experience. From the online check in process to returning home it was a smooth trip"
Ưu: "The price was decent."
Khuyết điểm: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Ưu: "The crew was excellent. Professional and attentive."
Khuyết điểm: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Ưu: "It was average with everything."
Ưu: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Khuyết điểm: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Ưu: "The space I had for my feet and legs"
Khuyết điểm: "The lights that had to stay on during a red eye flight"
Khuyết điểm: "Food was bad,"
Ưu: "Very fast flight"
Khuyết điểm: "In flight Audio didn't work"
Khuyết điểm: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Ưu: "Loved the movies and fairly comfortable seat with good legroom."
Ưu: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Khuyết điểm: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Ưu: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Ưu: "I liked the fact that the flight ended."
Khuyết điểm: "The "ping" concert. Since some designer genius (thanks, Boeing!) put all the controls in the armrest, exactly where any normal human being will rest his/her elbows, the controls keep activating every time you lay your elbow in the armrest. That means, your games will cancel and restart a thousand times, your volume will keep shifting from deafening to mute, and the button calling for help from the crew keeps going "ping" all over the plane. The crew ignored the calls, surely since they know what goes on with the plane, but I wonder what would happen if somebody really needed help. In addition to that, the seats are incredibly uncomfortable, narrower than ever and hard as brick. Every time I board a new plane I wonder what can they do to make it even worse, and plane designers never cease to amaze me with new medieval tortures."
Ưu: "Entertainment was great, and actual seats were comfortable."
Khuyết điểm: "The canbin temperature was kept far too low; unless you are forced to buy some over priced blanket"
Khuyết điểm: "AIR CANADA charged departure time after original reservation was made for our return trip to a later time that was inconvenient that resulted in a hardship driving for ( senior citizens) arriving home after a 4 hour drive from the airport to Ocala, FL.home arriving at 1 AM."
Ưu: "Great service (Business Class)"
Khuyết điểm: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Ưu: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Khuyết điểm: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Ưu: "Not much"
Khuyết điểm: "Flight attendant was very cranky We spent 4 hours in bogota looking for our luggage. Nobody from air canada could be found. Until we found them all in a back room with a room full of everyones luggage. We dont recommend air canada. And we will never fly with them again when we get back. Food was disgusting."
Ưu: "I was able to be put on later flights (my first leg was delayed several hours due to weather), but the staff either didn't have information and/or directed me elsewhere to obtain information. That's about all good I can say about the trip."
Khuyết điểm: "Poor communication from Air Canada staff about when the next flight would be, moving us off the plane after it had to return to Victoria, only to send us back on within ten minutes or so."
Ưu: "These are a work horse for the AC Fleet, no entertainment but it is a relatively short flight."