Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Ưu: "Comfort plus seats gave extra leg space."
Khuyết điểm: "Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain."
Ưu: "All service from check in to boarding was just ok."
Khuyết điểm: "Checking in was annoying. Got to the airport and people seemed positively confused about having to tag their own bags. Granted when I finally got to the kiosk, I went through in a short amount of time but I’m not sure of the benefit as I knew I would need an assistant to review my documents."
Ưu: "The flight was on time and arrived early with minimal difficulties"
Khuyết điểm: "A crew member required several passengers including my girlfriend to check a bag that has routinely fit on all flights prior with even checking to see if it would actually fit at the gate"
Ưu: "The crew at Mexico airport was very helpful and polite."
Khuyết điểm: "Flight was denied in 3 hours"
Ưu: "No carry-on charge, free beverages, in flight entertainment, great movie selections"
Khuyết điểm: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."
Khuyết điểm: "no food service. Entertainment is limited."
Khuyết điểm: "... before takeoff necessitated return to gate from runway for technical inspection and approval before flight. That, plus de-icing, put us about one hour behind on departure."
Ưu: "Happy with everything!! Upgraded to business class-from boarding, breakfast, blanket and exiting the plane-all was well:)"
Ưu: "Legroom coffee and snacks"
Khuyết điểm: "Nothing"
Khuyết điểm: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Khuyết điểm: "Because we missed our connecting flight with United, we had to fly American from Dallas to Cancun."
Ưu: "being my first time flying international everything went smooth. The staff was very helpful."
Khuyết điểm: "This flight went smooth, I was very pleased with it."
Khuyết điểm: "Seats uncomfortable, crew rude to other passengers"
Ưu: "Clean friendly, on time"
Khuyết điểm: "None of the entertainment system or WiFi setups were working. Need more water and refreshments"
Khuyết điểm: "We never made this flight. United texted us multiple new gates confusing us. We stood at customer service for almost 3 hours never able to talk to an agent. Had to go to a desk to figure it out. It was still messed up in Dallas. Two in my party almost didn't make it to Cancun this day."
Ưu: "Great service great equipment and great prices!"
Khuyết điểm: "Nothing"
Ưu: "Got there safe"
Khuyết điểm: "We stayed in the plane for a hour and a half beforehand take off. We couldn't even get some water to drink. For the love of God"
Ưu: "Side adjustable headrests on seats."
Khuyết điểm: "Lack of entertainment options."
Ưu: "The flight attendants were top notch."
Khuyết điểm: "It was a very nice flight."
Ưu: "No delays. No problems"
Khuyết điểm: "There should be more free food."
Ưu: "The crew was polite and extreemly attentive"
Khuyết điểm: "My flight was delayed an hour"
Khuyết điểm: "Just wish a long flight provided some small amount of food and entertainment. Note, when boarding and the rear baggage racks are full, they should have those who haven't boarded wait outside while the people from the back come to the front with their luggage...or have those in the back wait to come to the front...it is too crowded and I got hurt."
Ưu: "Comfortable temperature. Smooth flight"
Ưu: "Not much. We did arrive intact. Crew was pleasant"
Khuyết điểm: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
Khuyết điểm: "Everything"
Khuyết điểm: "Late departure"
Ưu: "Very informative about the flight."
Khuyết điểm: "For entertainment you have to pay other airline like Jet blue and Delta doesn't. Food a little snack for a baby. I ask for water three times only water the flight attended always forget. It wasn't good flight."
Ưu: "The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier."
Khuyết điểm: "Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally."
Ưu: "The food was and entertainment was good. They had direct tv in every seat and I was able to watch a good show."
Khuyết điểm: "The flight was delayed a few hours and they ran out of drinks."
Ưu: "Will probably not a se UA for another flight"
Khuyết điểm: "we had to pay to watch any channel."
Ưu: "No hassles. perfect flight for a great vacation."
Ưu: "Early arrival"
Khuyết điểm: "No free snacks"
Ưu: "I liked the in flight entertainment option through the United app. Nice staff and waffle cookies were way better than peanuts."
Khuyết điểm: "Unfortunately I am writing this letter to express my concerns and frustrations toward your stewardess on flight 1050, they were aggressive and condescending. A customer ask if they were serving drinks the male stewardess waved his hand and seemed quite annoyed and stated " mam what do you want to drink". In addition he would walk down the aisle and give you three wafer cookies , I'm wondering why three???? That's because he wanted me to pass them down as if I was in an assembly line rather than handing each customer a cookie. He walked through the aisle with water and never asked if anyone if they would like water. It was almost like he was annoyed at everyone in sight . I have never experienced such behavior on flight. I flew Unites AIrlines plenty of times and NEVER experienced this. The other customers in my row expressed their frustration with the unkindness of treatment during the flight. I understand it's a very hectic weekend with the holiday but there was absolutely no reason to experience such behavior. My party will not be looking forward to using united again!"
Ưu: "Delta airline"
Khuyết điểm: "floght delay ; at least 3 times for me!"
Khuyết điểm: "The visitor documents could have been passed out sooner. We didn't babe much time before landing to complete and instructions were not very clear."
Ưu: "The crew was wonderful. We accidentally left our Camera on the plane and didn't realize it until we got to our hotel. They had found it and returned it directly to our hotel. They saved our honeymoon."
Khuyết điểm: "We had checked in early and selected seats together because this trip was our honeymoon. We or an alert saying our plane was changed as well as our seats and we were seated on OPPOSITE SIDES of the plane. We were then charged over $200 in order to sit next to each other. I even called United directly and they said there was nothing they could do. That's pretty inexcusable and ridiculous. If the customer service representatives are not Empowered enough to rectify such an egregious inconvenience, then why do they exist?"
Ưu: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Khuyết điểm: "Turbulence"
Ưu: "Majority of flight staff were rude and unhelpful. Gate changed 3 times, one gate being a literal half mile walk from the other. No in flight entertainment on board."
Khuyết điểm: "Majority of flight staff were rude and unhelpful. Gate changed 3 times, one gate being a literal half mile walk from the other. No in flight entertainment on board. Have taken this route at least 6 other times with other airlines. Will never flight United again."
Khuyết điểm: "There was no entertainment, no more food left when they got to my seat and the seats were really small"
Khuyết điểm: "Overall becoming frustrated with paying airline inflated seat prices not reflecting current fuel prices, smaller space, fees for every little extra, no food even for international flight, not enough overhead storage even for one per seat, switching of payed for Isle seat to middle at last minute, not a clean flight_ trash in seat pocket when I boarded and overall feeling of just being a revenue stream and not a person."
Ưu: "The interior of the plane was updated and modern."
Khuyết điểm: "We had a 6+ hour flight and nothing worked. No tv, no wifi, and no service."
Ưu: "Everything was great"
Ưu: "Can't beat a direct flight from Houston to sunny Mexico!"
Khuyết điểm: "They over booked the flight. And it was jumping all the time. The worst flight ever!!"