Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Ưu: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Ưu: "For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with."
Khuyết điểm: "Entertainment was not so great, small selection of movies."
Ưu: "Great service. Clean plane, good seating"
Ưu: "A comfortable flight, with fine service."
Khuyết điểm: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Khuyết điểm: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ưu: "Well equipped economy class. More leg room than others. Food is ok."
Khuyết điểm: "Other carriers tend to be cheaper(but also not as good)"
Ưu: "Very clean and polite flight crew."
Khuyết điểm: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Ưu: "Food staff and entertainment are generally top notch"
Khuyết điểm: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "Staff was very warm and accommodating. Flight was smooth"
Khuyết điểm: "Boarding could have followed through with the row system rather than everyone all at once."
Ưu: "Overnight flight to San Francisco, the crew is stellar. They are calm and friendly and speak English well. I liked the food options, I would recommend sticking with the American choices if you're not used to Korean food. The dinner was actually pretty good. Entertainment options are plenty, I watched 3 movies and a documentary. The flight maps and outside cameras are great, and it showed that the pilots were constantly trying to find smooth air while the first portion of the flight was bumpy. They found it and the rest of the flight was fairly smooth."
Khuyết điểm: "Aside from the turbulence, which is no fault to the airline, the only other issue was a smelly bathroom in the back that spread out a few rows. I wasn't sitting back there but I would have liked a freshener if I was in those back rows."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "The crew was nice and organized, polite, professionals, the airplan was clean. flight was on time too."
Khuyết điểm: "The food did not include varieties, may be is good for korean people but not good for others, the dishes were plastics and foils which are not good for human consumption after being heated. I missed my flight from seoul to saigon because there was two flights with similar time, one with korea and the other with vietnam air, both with similar time but both are with different concourses , then , the ticket did not indicate the gate number , then the airport information operator directed me to the wrong gate resulting in missing my flight to saigon and being subject to penalties which all are not my mistakes. Please fix your system"
Ưu: "Comfortable, easy, great service."
Ưu: "Food and accommodating flight attendants."
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "More legroom Excellent service Good good"
Khuyết điểm: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Ưu: "Everything was so good.food, service, crew, entertainments etc."
Ưu: "With three little kids it was nice to be able to load early"
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Khuyết điểm: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ưu: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Khuyết điểm: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Staff was great! Great food and fed frequently. No extra charges for luggage, beer or wine. The best flight experience we have ever had! Korean Air goes out of its way to know multiple languages!"
Ưu: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Khuyết điểm: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "Service and Food was great. The hygiene was good."
Khuyết điểm: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Khuyết điểm: "None."
Khuyết điểm: "Their movie offering is a bit limited."
Ưu: "Over all customer service."
Khuyết điểm: "Nothing."
Khuyết điểm: "Terrible service. Old plane."
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Khuyết điểm: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Ưu: "Everything was great."
Khuyết điểm: "Baggage claim was terrible."
Khuyết điểm: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
The crew at the check-in counter was super-helpful and exceptionally kind.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "At least it was delayed so we could make it to SFO."
Khuyết điểm: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Khuyết điểm: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Ưu: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Ưu: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Khuyết điểm: "nothing!"
Ưu: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Khuyết điểm: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Ưu: "Staff and service good"
Khuyết điểm: "777-300 plane business class very old and tired"
Ưu: "Boarding was quick as i've come to expect from DFW."
Khuyết điểm: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Ưu: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Khuyết điểm: "angled flat seats."
Ưu: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Ưu: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Khuyết điểm: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "The flight crew were very attentive, polite, and full of genuine smiles."
Ưu: "Everything was great except for how warm it was. It may be seasonal?"
Khuyết điểm: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Ưu: "Service was excellent!"
Khuyết điểm: "It was a great flight!"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "They give a lot of food and the 12 hour flight was comfortable"
Khuyết điểm: "Limited selection for entertainment"
Ưu: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ưu: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Ưu: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Khuyết điểm: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Ưu: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Khuyết điểm: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Khuyết điểm: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Ưu: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Khuyết điểm: "The food was no better than any other airplane food."
Ưu: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Khuyết điểm: "Can't think of anything, really."
Ưu: "Nothing really special."
Khuyết điểm: "They love the PA system. They want to make announcements in multiple languages all the time."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Khuyết điểm: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Ưu: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Khuyết điểm: "None"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Khuyết điểm: "Food is not that good"
Ưu: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Ưu: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Ưu: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Ưu: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Khuyết điểm: "None"
Khuyết điểm: "add low carb meal option please!"
Ưu: "Speeding of departure after boarding"
Khuyết điểm: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Ưu: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Khuyết điểm: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Ưu: "Service, crew, punctuality, plane, seats"
Khuyết điểm: "Food, cold coffee and tea."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Great experience overall"
Ưu: "Friendly crew, great movie choices."
Khuyết điểm: "Not a lot of left space, very full flight."
Ưu: "Typical ANA quality. Bumpy flight but handled very well."
Khuyết điểm: "Nothing in particular."
Khuyết điểm: "Not enough space to put my luggages"
Khuyết điểm: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ưu: "The meals were healthy Japanese meals with lots of vegetables"
Ưu: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Khuyết điểm: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ưu: "Excellent food. Very nice service."
Ưu: "In-flight service, in-flight entertainment, environment temperature"
Khuyết điểm: "Nothing"
Ưu: "Food and entertainment is great."
Khuyết điểm: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "Friendly flight attendants, clean toilets"
Khuyết điểm: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Khuyết điểm: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Khuyết điểm: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ưu: "stewards very polite"
Khuyết điểm: "seats uncomfortable"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Ưu: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Ưu: "flight attendant in business not as nice as sfo to narita"
Khuyết điểm: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Ưu: "Treated with respect and calmness."
Ưu: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Khuyết điểm: "The food provided was tasteless"
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Khuyết điểm: "Missed connecting flight due to delays from first flight"
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
Khuyết điểm: "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
Ưu: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Khuyết điểm: "No personal screens, and the United flight crew seemed very impatient with me and others."
Ưu: "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
Khuyết điểm: "The Price."
Ưu: "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
Khuyết điểm: "United Food for international flights is not that good. I've had better with Delta."
Ưu: "Crew was excellent"
Khuyết điểm: "Better seat cushions"
Ưu: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "Great inflight entertainment"
Khuyết điểm: "Have WiFi that is working"
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Ưu: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Khuyết điểm: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Khuyết điểm: "On time would be better."
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "The crew was really nice. The plane was clean and comfortable."
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Khuyết điểm: "Better food, better selection movies"
Ưu: "Crew was very courteous, went above and beyond."
Khuyết điểm: "The hot food was dry and lost my appetite"
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Khuyết điểm: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Ưu: "Nothing beats Singapore SQ!"
Ưu: "Everything From the food to the drinks to the comfort"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ưu: "Everything from Ticketing, Checking in......"
Ưu: "Seats, crew"
Khuyết điểm: "Nothing else other than above"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "I like the services from Singapore Airlines."
Khuyết điểm: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Ưu: "crew was very polite and cheerful."
Ưu: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Khuyết điểm: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Ưu: "Overall experience and wonderful crew"
Khuyết điểm: "Nothing really."
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Khuyết điểm: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Ưu: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Ưu: "For as long 14 hour journey they sure make it comfortable."
Khuyết điểm: "No complaints"
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ưu: "Food was excellent, timely departure and arrival"
Khuyết điểm: "Crew was not as friendly as I'm used to."
Ưu: "It is really nice to have a direct flight option to Singapore"
Ưu: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Ưu: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Khuyết điểm: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Khuyết điểm: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ưu: "Airline was great"
Khuyết điểm: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Ưu: "Nothing i like"
Khuyết điểm: "Terrible ground service in changi airport singapore"
Ưu: "The service"
Khuyết điểm: "The quality of the red wine"
Khuyết điểm: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Khuyết điểm: "The crew members is not very detail oriented. Almost forgot to give our whole row of people without dinner. Don't they remember where they left off sheesh. I work at a hotel before and customer service all my life, I don't think I will make that mistake."
Ưu: "Very attentive and friendly stewardesses. Would definitely fly again on this airline."
Ưu: "Upgraded to better seating room without request!"
Ưu: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Khuyết điểm: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Ưu: "Crew was courteous and helpful."
Khuyết điểm: "Most seats have reclining problems. Very stiff and difficult to adjust."
Ưu: "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Ưu: "Great crew and nice comfortable seats"
Khuyết điểm: "Food"
Ưu: "Crews are excellent"
Khuyết điểm: "More legroom"
Ưu: "the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride."
Khuyết điểm: "the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off."
Ưu: "1. Kind and accommodating flight attendants 2. Had a good variety of choices for food & drinks 3. I was lucky enough to be on a roomy flight 4. Bathrooms were clean and smelled nice 5. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
Ưu: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Khuyết điểm: "For such a long flight, the seats were too small and not enough leg room."
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "I am happy and satisfied with the service, thank you guys!"
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "check in, assistance, efficient, clean, all good"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Khuyết điểm: "I was told to stop watching movies when we were descending. I was never asked to do that with other airlines. If it is due to safety issues, I would appreciate they informed us why we can’t watch the airline movies"
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Khuyết điểm: "Seat are too small and have no legs room"
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "Crew was nice"
Khuyết điểm: "Small seats."
Khuyết điểm: "When they serve they skipped us couple of times. and they forgot to bring something that I asked."
Ưu: "Short lay over"
Khuyết điểm: "Seats at economy too cramped"
Ưu: "Seat reasonably comfortable in Eco Plus"
Khuyết điểm: "Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship."
Ưu: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
Ưu: "Staff was very helpful. They went above and beyond."
Khuyết điểm: "Crew was not very nice. Always in a hurry. Customer service was not good"
Ưu: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Khuyết điểm: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Khuyết điểm: "Please update more new movies and musics"
Khuyết điểm: "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
Ưu: "Overall everything was good. Feels home to fly with Eva."
Khuyết điểm: "No preference for seniors"
Ưu: "Very good. Staff is great"
Khuyết điểm: "Need more water available throughout flight"
Ưu: "On the flight it was good over all.But the ground staff of EVA ruined it. She doesn't know the meaning of customer service."
Khuyết điểm: "The SF airport luggage manager of EVA tried not to help write a report of my luggage damage for our insurance by saying definitively that the damage was made by TSA. She behaved not like customer service but police officer."
Ưu: "Service and Food are good compare to other airlines."
Khuyết điểm: "Lack of 70's & 80's chinese songs in music channel."
Ưu: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Ưu: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "All in house setvices"
Ưu: "Clean. On time. Efficient friendly service."
Khuyết điểm: "Limited selection of films. Food was really bland. I expected much more from EVA. Disappointed. No in between meals snack offered. No comfort pouch offered (tooth brush, face mask, ear plugs, etc)."
Khuyết điểm: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Ưu: "Good Food both ways both meals. Good AC."
Khuyết điểm: "Movie selection."
Khuyết điểm: "We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight."
Ưu: "Great experience flying with EVA, boarded late but still arrived on time, better food than other airlines though still airplane food, flight attendants very courteous and nice"
Khuyết điểm: "For such a long international flight, I would suggest offering more water throughout flight as I've appreciated on other airlines"
Ưu: "Good on board entertainment. Helpful service. Easy flying experience."
Ưu: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Khuyết điểm: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Ưu: "Great service! Modern planes with comfortable seats, great entertainment selection with your own personal display, and places to charge your mobile devices. I'd like more leg room because I'm tall, but their seats are WAY better than USA based carriers. Food is pretty good considering it's airline food. EVA is one of my top choices for SE Asia Travel."