Everything is so perfect!
Inside the airplane is hot. Should turn on air conditioner to make it cooler.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Khuyết điểm: "Menu options, movies"
Khuyết điểm: "JAL cabin attendants and people from customer center were very professional and nice"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Crew was amazing, food was great."
Khuyết điểm: "None"
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Food, service,"
Khuyết điểm: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Ưu: "All of the crews were polite and friendly, and the food was tasty."
Khuyết điểm: "If there're more variety of movies, that would be great."
Ưu: "Flight attendants are so courteous and professional!"
Khuyết điểm: "Great flight!"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "angled flat seats."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Khuyết điểm: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "The flight crew were very attentive, polite, and full of genuine smiles."
Ưu: "Super cheap. Came with an in flight meal. Kind staff. Great service."
Khuyết điểm: "We had to wait until check in to sit together."
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "Customer service was really good"
Khuyết điểm: "The food always makes it hard to eat anything the next day."
Ưu: "Not many passengers so that I had empty seats and could lay down."
Khuyết điểm: "Tv stopped working suddenly."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Khuyết điểm: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Khuyết điểm: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Everything about the Japan air portion of our trip was excellent."
Khuyết điểm: "No problems whatsoever."
Ưu: "Great service and comfort. Great food. On time."
Khuyết điểm: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "The most polite and attentative flight attendants and great food options."
Ưu: "Food was quite good."
Khuyết điểm: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Khuyết điểm: "Nothing"
Ưu: "Fast boarding and wonderful staff."
Khuyết điểm: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Khuyết điểm: "Small leg room."
Ưu: "They were super considerate the entire flight."
Ưu: "Attention given to each passenger by flight crew."
Ưu: "The boarding was efficient. Cabin and lavatories were clean."
Khuyết điểm: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Ưu: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Khuyết điểm: "Cannot say there were any negatives."
Not a lot of family movie. Just maybe this is the one I like to enjoy
Accommodating flight attendants. Good knee space. Good food.
I couldn't abord my flight because of the airline and I didn't get my money back 😓 + I'm a military service member I'm late to my duty called. So I didn't get my money back and I had to buy another flight.
Ưu: "The crew were good and very pleasant."
Khuyết điểm: "The food was pretty gross. I don't know how you can pass that for food."
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Khuyết điểm: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Khuyết điểm: "Seat lacked good padding, very uncomfortable for 12 hour flight"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Had a smooth flight"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Khuyết điểm: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Khuyết điểm: "Cabin temperature was too high"
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "The crew is crisply dressed and very professional in their demeanor. You feel first class even in economy."
Khuyết điểm: "Service!!!! Plenty of crew and they are very attentive."
Ưu: "I liked that i had two seats to myself"
Khuyết điểm: "No VR goggles"
Ưu: "Cleanliness. More leg room"
Khuyết điểm: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "Crew was great"
Khuyết điểm: "Food sucked, small seats"
Ưu: "Seat had leg room"
Khuyết điểm: "Felt old and dated."
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
The food and beverage selection and service were excellent to outstanding. Transfers / transfer desk /security checks at check-in was quite chaotic.
I liked the crew and how responsive they were. The entertainment was nil as the headphone connection was poor which resulted in NO entertainment for the 12 hour flight. I am 6ft.2in and do not fit in the Q suites well for sleeping.
The staff were really friendly and very accommodating. There was a slight delay on our departure though…
Khuyết điểm: "Food options were very similar. And the pre-made meals are hit or miss"
Ưu: "like all the crews. nice attitude and friendly. very helpful to your needs."
Khuyết điểm: "selected our (3 in a group) seats 24 hours before. but in Doha, the ground crew named Mohammed changed our seats . usually in usa you need to ask if you could do that. but that guy printed the new boarding passes and then said we change your seats. i told him that was rude and not courteous to passenger. he had no answer."
Ưu: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Khuyết điểm: "I like it the way it is. Keep doing the good job."
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Ưu: "Amazing aircraft! Amazing crew!"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Crew was good"
Khuyết điểm: "Boarding, comfort of seat"
Ưu: "Service was okay."
Khuyết điểm: "Could have been more customer focused!"
Ưu: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Khuyết điểm: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Ưu: "Service & information"
Khuyết điểm: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Ưu: "Great food and service. I like the short layover / transit time."
Khuyết điểm: "Multiple security from Doha to Chicago. One should be sufficient."
Ưu: "crew was nice and helpful"
Khuyết điểm: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Ưu: "Crew and flight time"
Khuyết điểm: "Entertaiment - pleasee TV"
Ưu: "Food was good and so was the crew, entertainment was better than expected."
Khuyết điểm: "Obviously the seat could have been roomier but still good."
Ưu: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Khuyết điểm: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Same as earlier flight"
Khuyết điểm: "Nothing"
Ưu: "On screen entertainment"
Khuyết điểm: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Ưu: "Attentive service - woke me up before landing (as instructed) and served a meal."
Khuyết điểm: "Boarding on Doha was chaotic"
Ưu: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Khuyết điểm: "None to rant about."
Ưu: "Qatar flight is no problem"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Khuyết điểm: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "going with RJ in the first leg"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The foods on the plane and the time as they said it happened I mean no delay."
Khuyết điểm: "The most thing the foods were hot and fresh."
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Ưu: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Khuyết điểm: "No comment"
Ưu: "Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable."
Khuyết điểm: "The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight"
Ưu: "Service of air stewards very friendly and polite"
Khuyết điểm: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Khuyết điểm: "Nil"
Ưu: "Crews behavior was amazing"
Khuyết điểm: "Menu/food Less choice"
Ưu: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Ưu: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Khuyết điểm: "Everything"
Ưu: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Khuyết điểm: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Ưu: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Khuyết điểm: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Ưu: "I like everything about Qatar Airways"
Khuyết điểm: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Ưu: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Khuyết điểm: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Ưu: "Seat leg room is very decent"
Khuyết điểm: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Ưu: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Khuyết điểm: "Seats too close. Person in front was in our lap almost."
Could not understand the boarding calls at the gate. Partly due to PA and partly due to poor enunciation. Short uneventful flight no entertainment and simply drinks service.
Ưu: "Though departure was delayed, arrived at destination on time!"
Khuyết điểm: "Entertainment options"
Khuyết điểm: "Nothing"
Khuyết điểm: "Purchased food on board. Dry and unappealing."
Khuyết điểm: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Ưu: "Great crew, early arrival"
Khuyết điểm: "Old screens, snacks getting smaller, too much ice in the drinks"
Khuyết điểm: "Bag drop agent was not helpful."
Ưu: "Nice on board crew."
Khuyết điểm: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Ưu: "I liked the choices of movies"
Khuyết điểm: "The seats were dirty and the snack choices are not healthy at all."
Ưu: "The staff was very nice and helpful with prechecking my bag at the gate."
Khuyết điểm: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Ưu: "The crew was excellent."
Ưu: "Great crew, easy process overall"
Khuyết điểm: "Make 1st class cheaper and give free wifi!"
Ưu: "Seat comfort"
Khuyết điểm: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Ưu: "Great crew, snacks, comfortable flight."
Khuyết điểm: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Khuyết điểm: "Not delay the flight for 3+ hours"
Ưu: "The seats were very comfortable even though legroom was limited in the basic cabin."
Ưu: "Good crew."
Khuyết điểm: "Very tight spaces. No tv."
Ưu: "Comfy seats, quick service."
Khuyết điểm: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Ưu: "Service by the Delta team"
Khuyết điểm: "Seats not roomy enough"
Ưu: "great service, easy to get on and off, snack options and drinks were all great"
Khuyết điểm: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Ưu: "Service; security gate in NY close to departure gate."
Khuyết điểm: "Arrival Gate in San Jose far from exit."
Khuyết điểm: "Not much food offered on a long flight."
Ưu: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Khuyết điểm: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Khuyết điểm: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Ưu: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Khuyết điểm: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Khuyết điểm: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Khuyết điểm: "It’s was the best flight in my life"
Khuyết điểm: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Ưu: "As always, the crew and amenities were first rate."
Khuyết điểm: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Ưu: "On time arrival"
Khuyết điểm: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Ưu: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Khuyết điểm: "The pilot did a nice job of flying in and banking so we could see the view.."
Khuyết điểm: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Khuyết điểm: "Seat, did not get upgraded"
Ưu: "Fast and comfortable"
Khuyết điểm: "No tv but understanding"
Ưu: "Crew was curious and quick to think of alternative solutions."
Khuyết điểm: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Ưu: "The flight was very on-time and it reached the destination even earlier than expected."
Ưu: "I will know more on my flight back to my destination!"
Ưu: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Khuyết điểm: "On this occasion I actually enjoyed it all"
Ưu: "Flight was smooth and leg room great"
Khuyết điểm: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Ưu: "The turkey sabdwhich was tasty. Good movies."
Khuyết điểm: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Khuyết điểm: "No trash bag in my seat for puking or bubblegum"
Ưu: "Comfortable plane"
Khuyết điểm: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Ưu: "We didnt have food or entertainment because the flight was short."
Khuyết điểm: "There was nothing that I didn't like."
Khuyết điểm: "Poor leg room compared to jet blue"
Ưu: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Khuyết điểm: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Ưu: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Flight was boarded by we took off an hour late.
Ưu: "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
Khuyết điểm: "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
Khuyết điểm: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Ưu: "Pretty efficient for a completely full flight."
Ưu: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Khuyết điểm: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Ưu: "Got me to my destination"
Khuyết điểm: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Ưu: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Khuyết điểm: "A toilet had no water. The internet was not working for the whole flight"
Ưu: "The tv and drinks"
Khuyết điểm: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Khuyết điểm: "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
Khuyết điểm: "Constant delays, wrongful promises of when/how long delays would take"
Khuyết điểm: "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
Ưu: "Crew was polite, Captain was helpful."
Khuyết điểm: "Flight was delayed due to mechanical issues."
Ưu: "Great flight experience overall!"
Ưu: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Khuyết điểm: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
Khuyết điểm: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
Khuyết điểm: "Confusing in LAX as to where to go for the flight"
Khuyết điểm: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Ưu: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Ưu: "Customer service was friendly"
Khuyết điểm: "So uncomfortable"
Ưu: "The customer service!"
Khuyết điểm: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Ưu: "The crew was friendly and the flight was great."
Ưu: "Staff courtesy."
Khuyết điểm: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Ưu: "People actually boarded by group number"
Khuyết điểm: "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
Ưu: "1, Crew are very attentive 2. Great seat"
Khuyết điểm: "N/A"
Ưu: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Ưu: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Khuyết điểm: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Khuyết điểm: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
Khuyết điểm: "More flight delays..."
Khuyết điểm: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Ưu: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Khuyết điểm: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
Ưu: "Flight was prompt. Crew was good."
Khuyết điểm: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Ưu: "Everything went smooth. Staff were professional and friendly"
Khuyết điểm: "Nothing."
Ưu: "I like that it's open seating."
Khuyết điểm: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Ưu: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Khuyết điểm: "THe reading light was broken"
Ưu: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Ưu: "I had lots of space to my self"
Ưu: "On time"
Khuyết điểm: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Khuyết điểm: "airbus A320 doesn't have power ports at seats...."
Ưu: "Entertainment was not available for the latest Safari browser 10."
Ưu: "Smooth, quick flight!"
Ưu: "Again getting moved up to first class"
Khuyết điểm: "I would have liked to know before I was already seated in Coach."
Khuyết điểm: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Ưu: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Khuyết điểm: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."