They ran out of the bibimbap in economy
Large knee space. Good food, accommodating staff.
Khuyết điểm: "More water, more comfortable seats"
Ưu: "Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route."
Khuyết điểm: "My usb charger connection was too loose to charge"
Khuyết điểm: "Perfect"
Ưu: "Everything. They are the best"
Ưu: "Food was great. Service was great."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "The food is great! The plane is clean. The crew is super nice."
Khuyết điểm: "The seats are uncomfortable, as with any seats in coach with other airlines."
Ưu: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Khuyết điểm: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Ưu: "Great customer service on the plane and in person."
Khuyết điểm: "Very long trip."
Ưu: "Flight attendants friendly and helpful."
Khuyết điểm: "My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight."
Ưu: "Wheelchair assistance"
Ưu: "Very clean and polite flight crew."
Khuyết điểm: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Ưu: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Good crew, good service, clean quarters, cordial and pleasant service"
Ưu: "very attentive staff clean, comfortable plane with leg room"
Ưu: "Flight attendants are pretty and nice."
Khuyết điểm: "Nothing"
Khuyết điểm: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Khuyết điểm: "a lot of engine noise so i could not sleep"
Ưu: "Crew attended to my needs seriously and in a timely fashion."
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Khuyết điểm: "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
Khuyết điểm: "late departure"
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Khuyết điểm: "There should be more selection on the food served in the plain."
Ưu: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "I loved the service, and comfort"
Khuyết điểm: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "There wasnt anything that i didnt like"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "Business class lie flat bed"
Khuyết điểm: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Ưu: "Plane did not have vents, it was about 80 in the plane too hot. When it was mentioned, crew could do nothing about it"
Ưu: "Most people sleep as this is a connection from other long flights."
Khuyết điểm: "Flight delayed 6h Terrible"
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Khuyết điểm: "n/a"
Khuyết điểm: "Everything"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "Nice crew, food and service"
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Ưu: "Everything was great except for the lack of internet"
Khuyết điểm: "No wifi"
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
The area where I sat was spacious. Our arrival was on time.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
I like the service. The seat cushion was worn out and very uncomfortable.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
Khuyết điểm: "Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊"
Khuyết điểm: "flight didn't even happen"
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "Typical flight and all went well."
Khuyết điểm: "JAL LAX Ground staff. Not helpful."
Khuyết điểm: "The person who assisted me to check in didn’t even know about Global entry..."
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "Polite crew, got our selected seats, clean"
Khuyết điểm: "WiFi didn’t work"
Ưu: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Ưu: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Khuyết điểm: "No entertainment. Still a long flight for kids."
Ưu: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Khuyết điểm: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Ưu: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Ưu: "Service and airplane are the best!"
Ưu: "customer service spoke English"
Khuyết điểm: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"
Ưu: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Ưu: "Service was excellent!"
Khuyết điểm: "It was a great flight!"
Ưu: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ưu: "Food is better than most other airlines. Seamless check in and boarding"
Khuyết điểm: "Seating space is quite cramped"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Good service and very clean plane."
Khuyết điểm: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Khuyết điểm: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Ưu: "The Japanese crews were excellent on board."
Khuyết điểm: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Ưu: "Cabin staff. Special meal. Cleanliness."
Ưu: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Enjoyed the greeting, politeness and food"
Khuyết điểm: "More English speaking would be preferred"
Ưu: "The airplane and all crevices"
Khuyết điểm: "None"
Ưu: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Khuyết điểm: "seats need a bit more padding"
Khuyết điểm: "being moved"
Ưu: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Khuyết điểm: "nothing really"
Ưu: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Khuyết điểm: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Khuyết điểm: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Ưu: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Khuyết điểm: "11 hr flight"
Ưu: "Love Jan service!!!"
Ưu: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Khuyết điểm: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Khuyết điểm: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Ưu: "Service & seats are great."
Khuyết điểm: "The connections were a bit late, making the long trip longer!"
Ưu: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Ưu: "The upgraded seating."
Delays in boarding and takoff
As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Khuyết điểm: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "Reliable service, clean cabin"
Ưu: "Amazing staff and service!"
Khuyết điểm: "None!"
Ưu: "Serve customers with a smile"
Khuyết điểm: "Better tasting meal packages served at economy cabin"
Khuyết điểm: "flight on time. flight was delayed and gate changed"
Ưu: "SQ always the best service"
Ưu: "Arrived on time."
Khuyết điểm: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Khuyết điểm: "2.5 hour delay"
Ưu: "Food was pretty good. Loved the Weiss ice cream bars"
Khuyết điểm: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "Punctual flight with friendly crew."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "Spacious and comfortable bed."
Khuyết điểm: "The food wasn't that great. Average at best."
Ưu: "Seats more comfortable than premium economy, staff more helpful!"
Khuyết điểm: "Food was ordinary"
Khuyết điểm: "The desserts. The bun."
Ưu: "Great experience"
Khuyết điểm: "Seating arrangement was bad"
Ưu: "I like everything about Singapore airline service."
Khuyết điểm: "Nil"
Ưu: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Ưu: "Service was great especially the food"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "food. schedule was on time"
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Khuyết điểm: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Khuyết điểm: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Khuyết điểm: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Khuyết điểm: "breakfast was terrible"
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Khuyết điểm: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Ưu: "everything, excellent job"
Ưu: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Khuyết điểm: "Wifi cost 12 bucks and hour."
Ưu: "Overall very good."
Khuyết điểm: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Ưu: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Ưu: "Great food and plenty of movies. Friendly crew"
Ưu: "Spacious, comfortable seat"
Ưu: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Khuyết điểm: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
The staff was very friendly and professional.
Ưu: "Extra room and fast boarding"
Khuyết điểm: "Food"
Khuyết điểm: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Ưu: "Crew was great very clean and comfortable plane"
Khuyết điểm: "Food was very inapropriate for the hr"
Ưu: "Super comfortable and inflight entertainment was amazing"
Ưu: "Leg room"
Khuyết điểm: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Ưu: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Ưu: "It suited the time i could travel"
Khuyết điểm: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Ưu: "Handing by any cap was great to get us on the plane on time."
Khuyết điểm: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."
Ưu: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Khuyết điểm: "Great flight"
Khuyết điểm: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Khuyết điểm: "I wanted an aisle seat."
Ưu: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Khuyết điểm: "Nothing honestly"
Ưu: "New plane with good features. I was very comfortable."
Ưu: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Khuyết điểm: "On my delta app it said we’d have the TVs again but we didn’t have any this time."
Ưu: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Delta is my favorite airline. Smaller planes with two seats two a row."
Khuyết điểm: "I was told to check my luggage even though there was still overhead bin space."
Ưu: "On time, good flight"
Khuyết điểm: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Khuyết điểm: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Ưu: "- great customer service - friendly staff - Positive energy"
Khuyết điểm: "- No room in the seats - No food served on plane - Crowded -"
Ưu: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Khuyết điểm: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Ưu: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Khuyết điểm: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Ưu: "comfortable seats enough overhead bin space."
Khuyết điểm: "nothing"
Ưu: "Got me to my destination, just not comfortably"
Khuyết điểm: "Seating is ridiculously cramped and overhead storage is small"
Ưu: "Flight ifself was okay once on the plane"
Khuyết điểm: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Ưu: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Khuyết điểm: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Ưu: "Crew was nice, the snack was pretty good. Good air conditioning."
Khuyết điểm: "Didn’t turn off overhead light. It’s usually off most of the flight."
Ưu: "Travel got delayed by an hour but we were satisfied by the crew and food"
Khuyết điểm: "The delay of the flight. Not sure on the reason"
Ưu: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Ưu: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Ưu: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Khuyết điểm: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Ưu: "Quick friendly service from crew and captain."
Khuyết điểm: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Ưu: "Crew was friendly and helpful"
Khuyết điểm: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Ưu: "I liked that flight time was shorter than expected"
Khuyết điểm: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Ưu: "Flight management and service is better relatively"
Khuyết điểm: "Gate agents are useless"
Ưu: "Flights were on time and friendly attendants!"
Ưu: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Khuyết điểm: "Nothing negative to say!"
Ưu: "The flight was very quick."
Khuyết điểm: "They didn't serve us water."
Ưu: "I liked the boarding process."
Khuyết điểm: "Bigger seats are more helpful."
Khuyết điểm: "Delay over one hour."
Ưu: "Very on-time and fast, respectful crew."
Khuyết điểm: "The airplane was old and with no entertainment."
Khuyết điểm: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Khuyết điểm: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Khuyết điểm: "Sold us a flight with unassigned seats"
Ưu: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
I’m whole food plant based gluten free vegan and loved the healthy food service. Thank you
The service on board was wonderful.
Khuyết điểm: "Smallest plane ever. Absolutely no leg room or overhead space."
Ưu: "The flight back to Columbus made up for the flight from CLT to SJC."
Khuyết điểm: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Ưu: "Flight attends are very friendly."
Khuyết điểm: "Running out of bin space by Group 3 is just wrong."
Ưu: "It didn’t happen"
Khuyết điểm: "It didn’t happen"
Khuyết điểm: "The crew, the whole experience,"
Ưu: "Easy check in and boarding"
Khuyết điểm: "Flight was delayed 45 minutes while sitting on runway"
Ưu: "delivered as expected"
Khuyết điểm: "drink cart earlier and more often"
Ưu: "Comfortable flight and was able to get a couple hours of sleep in."
Ưu: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Khuyết điểm: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Khuyết điểm: "Baggage claim took over an hour. Wasted so much time."
Khuyết điểm: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Ưu: "Good service."
Khuyết điểm: "No power outlets."
Ưu: "Great flight overall"
Khuyết điểm: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Ưu: "The flight itself was fine."
Khuyết điểm: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Khuyết điểm: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Ưu: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Khuyết điểm: "The food is still laden with gluten. The only gluten-free option was peanuts."
Khuyết điểm: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Khuyết điểm: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Ưu: "Everything seemed to go as normal. We were able to get 5 seats together."
Khuyết điểm: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Ưu: "I was upgraded and dinner was delicious."
Ưu: "Friendliness of crew"
Khuyết điểm: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Ưu: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Ưu: "British Airways I feel did everything to make it as best as possible."
Khuyết điểm: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Ưu: "Everything was on point"
Khuyết điểm: "Nothing"
Ưu: "Early departure and arrival. Great flight and crew on a full flight."
Khuyết điểm: "Nothing"
Ưu: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Khuyết điểm: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Khuyết điểm: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Ưu: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Khuyết điểm: "Nothing."
Ưu: "Ease of boarding and on time flights"
Khuyết điểm: "Leg room and entertainment"
Khuyết điểm: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Khuyết điểm: "No pre boarding for family with kids"
Ưu: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Khuyết điểm: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Ưu: "Legroom was decent and the flight was fairly empty. So lot of space."
Khuyết điểm: "No vegetarian food though it was mentioned earlier."
Ưu: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Khuyết điểm: "Nothing."
Ưu: "We had a very pleasant staff!"
Khuyết điểm: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Ưu: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Khuyết điểm: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Ưu: "The gate agent was able to find me another option."
Khuyết điểm: "The phone agent was really bad at helping."
Khuyết điểm: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Khuyết điểm: "Looks ghetto and no wifi"
Ưu: "Water and sodas"
Khuyết điểm: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Ưu: "efficient, courteous staff"
Khuyết điểm: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Khuyết điểm: "The delay my fly canceling poor communication I miss my dates etc"