Flight attendants services are good..
Departure times were late
Khuyết điểm: "Offer cappuccino along with coffee, tea, and juice."
Ưu: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Khuyết điểm: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Khuyết điểm: "Crew didn’t manage noisy passengers at business cabin"
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Ưu: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Khuyết điểm: "letting people know that flight will be delayed ahead of time"
Ưu: "Seating and entertainment was very good."
Khuyết điểm: "Hindu Non vegetarian meals could have been better"
Ưu: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Khuyết điểm: "Everything was GREAT"
Ưu: "nothing out of ordinary"
Khuyết điểm: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
Khuyết điểm: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Khuyết điểm: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
Khuyết điểm: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Khuyết điểm: "Food was pretty bad."
Ưu: "Entertainment and boarding process"
Khuyết điểm: "Crew could be more friendly"
Khuyết điểm: "Breakfast could have been a bit better"
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Friendly service"
Khuyết điểm: "Old plane with old seats."
Ưu: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Khuyết điểm: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Emirates staff are polite and respectful"
Khuyết điểm: "777 for travel from Dubai to Boston is not a comfortable plane"
Khuyết điểm: "didn't like anything about it"
Ưu: "Good service and on time departure and arrival."
Khuyết điểm: "No seating accommodations for disable passengers. I am hemiplegic and had a middle seat that made it impossible to get out of the seat for bathroom break."
Khuyết điểm: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Ưu: "Loved the entertainment options."
Khuyết điểm: "Food was horrible. Yuck."
Ưu: "Great legroom, quiet plane, seat free next to me"
Khuyết điểm: "Not much"
Khuyết điểm: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Ưu: "Best upper class flight ever!"
Ưu: "Crew was professional, but not outstanding."
Khuyết điểm: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."
Ưu: "Great service and staff."
Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Ưu: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Ưu: "I love Boeing 777s."
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "It was a smooth flight"
Khuyết điểm: "It was ok"
Ưu: "Liked the entertainment."
Khuyết điểm: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. Especially the segment between Dubai to Hyderabad. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Ưu: "Everything was terrible"
Ưu: "Boarding was fast."
Khuyết điểm: "Internet was bad and slow despite i paid its price.. luggage take so long.. the bar on the 2nd floor can better be accessed with a paid fees and not enclosed for a certain seat level."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Khuyết điểm: "The delays"
Khuyết điểm: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Khuyết điểm: "Very old plane with no AC"
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "Mechanics of aircraft. Boarding."
Khuyết điểm: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Ưu: "Everything is ok but too much bumpy"
Khuyết điểm: "Nothing"
Khuyết điểm: "Good everything"
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Khuyết điểm: "A better movie and music selection."
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Khuyết điểm: "My luggage was damaged in both directions."
Khuyết điểm: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Ưu: "Lovely crew, good amount of food and drink available."
Khuyết điểm: "Sound on some of the entertainment options was too low to hear, so I ended up using my phone instead."
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "I got some sleep. Crew was pleasant. Plane is pretty and clean."
Khuyết điểm: "Old men on both sides of me ... not the best conversationalists."
Khuyết điểm: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Ưu: "Staff was very helpful and friendly."
Khuyết điểm: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Ưu: "traveling with a child on long haul CI's family couch is the top choice."
Khuyết điểm: "none."
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "60% full flight with empty seats New aricraft with better design"
Khuyết điểm: "Landing time about 9pm local time"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Ưu: "I had 4 seats for me"
Ưu: "Attendants were polite and helpful"
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "Not much. I would have liked a chance to request food to reflect my religious needs."
Khuyết điểm: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Ưu: "Aside from the one issue mentioned, everything else was fine."
Khuyết điểm: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "Anna at the ticket counter really helped me out and did a fantastic job!"
Ưu: "The flight arrived early While the seats were too small, not overpacked on this leg"
Khuyết điểm: "My bags didn't fit and the staff was blatantly rude. I have never been barked at that way before, especially to open a window shutter. No please or thank you, just barking it at you until it's complete. I thought I must have misunderstood until I said goodnight and thank you to the same woman and just literally just stared back at me looking annoyed and didnt say a word. Too many people on this flight. It felt like we were crammed in."
Ưu: "The staff on this leg of the flight was very nice, however, the next leg they were very rude."
Khuyết điểm: "It was way too hot on the flight and the smell was very unpleasant. The seats were too close together."
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Khuyết điểm: "It catered to our unique (Muslim) food and satisfied our needs. They paid special attention to my physical needs that required a wheelchair. The cabin crew were especially helpful. Thank you!"
Ưu: "777. Things I liked: On-board service was good. Food: OK, nothing to write home about. Onboard electrical and USB outlets nice!"
Khuyết điểm: "Things I disliked: Boarding. I got my seat assignment weeks early, back of the plane and aisle, Boarding Zone 1. Check! Once at the gate, specialty groups boarded first (small children, first class). As the were boarding (LAX), the throngs lined up willy-nilly. The gate agents did not call for boarding by zones, all the passengers boarded together (mixed zones). This is a recipe for disaster. I was one of the last persons to board, and by the time I got to my seat (back of the plane), all the overhead bins were full (folks in the middle of the plane could not find overhead room, so they marched to the back and took my space). Had I boarded by zone (#1), I would have gotten to the back early. F/A's struggled greatly to get everyone's carryon stowed overhead, but a number of us had our carryons stowed many rows away from our seats. Also, the bins were so full, that they were dangerously heavy, and even the F/A's had to have help in closing them. Great! We were discouraged from opening the overheads in flight (near-constant turbulence). Great! Can't get at my stuff during the long night flight (its in a bin way in front of me, and we can't open the bins). Entertainment unit on the seatback. The system is fine, but its touch-screen, and my 'touch' screen was not accepting my inputs very well (had to touch them half a dozen times each). There is no remote control (handheld). Never watched anything, as we never were given headphones. Use your own headphone, you say? Where does that bad boy plug in, I say? That kind of thing should be explained in the pre-flight video, possibly. Blissfully I slept thru a good chunk of the flight."
Khuyết điểm: "un-eventful"
Ưu: "Great movie selection, very helpful staff, decent food, even got new leg recliners!"
Khuyết điểm: "The seats are still just so cramped!"
Ưu: "The crew! Prompt service and accomodating"
Khuyết điểm: "Oh just the vegies in the noodles kind of overcooked but it was okay"
Ưu: "The girls at the China Airline counter saw i was really worried and freaking out about my flight and they helped me to the fullest."
Khuyết điểm: "I couldn't check in early cause Kayak gives a confirmation number and nothing else. I had to wait in the counter line instead of skipping it like i would do with most travel sites. I was very close to missing my flight but thank god they had a delay. I also left early for problems like these and still had difficulties. And it's impossible to call Kayak, especially if you live in Japan like me."
Ưu: "The staff was incredible ... So thoughtful & thorough! Great TV, movie & game selection."
Khuyết điểm: "During parts of the flights I was positively freezing! Otherwise, all was great."
Ưu: "Friendly and helpful crew."
Khuyết điểm: "The flight from SGN to Taipei left and arrived late."
Ưu: "Crews were nice ."
Khuyết điểm: "Not serving enough water during freight."
Ưu: "We purchased Economy Plus tickets and were bumped up to Business Class since there was no EC seats on this flight leg. Great service and meal."
Another smooth flight. Efficient boarding, early departure and early arrival in Baton Rouge.
Early arrival. NIce plane. Quick trip.
Ưu: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Khuyết điểm: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Khuyết điểm: "Seats were a little dirty especially for the COVID-19 going around."
Ưu: "Crew was super amazing and friendly! Very good service also!"
Khuyết điểm: "No seat back entertainment.."
Khuyết điểm: "They lost my bags. Unacceptable"
Ưu: "Crew not so much!"
Khuyết điểm: "A bit friendlier ...had no ice??"
Ưu: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Ưu: "The entertainment"
Khuyết điểm: "Departure times"
Khuyết điểm: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Ưu: "I like the comfortable seats and the entertainment feature found on every seat."
Khuyết điểm: "Not much. Delta is superior"
Ưu: "Seat comfortable and amazing crew"
Khuyết điểm: "Choice of movies somewhat limited"
Ưu: "Boarding and crew were professional and courteous."
Khuyết điểm: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Ưu: "Amazing crew and seating. Worth the upgrade to premium."
Ưu: "Love the fact that the head rests move to support your head better."
Khuyết điểm: "Nothing my timing was a bit off it all worked out well"
Khuyết điểm: "Two bags delayed between JFK and MSP."
Ưu: "The crew was excellent, friendly, and efficient."
Khuyết điểm: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Ưu: "That there were TVs to watch on the seats and that it was quick boarding"
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Ưu: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Ưu: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Khuyết điểm: "N/A"
Khuyết điểm: "I missed my flight due to Tsa"
Ưu: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Khuyết điểm: "The limited space in our seats"
Ưu: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Ưu: "The crew! You have great people working for you on these routes."
Khuyết điểm: "This was an easy flight. Nothing bad."
Ưu: "I have no complaints. Not on"
Khuyết điểm: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Ưu: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Khuyết điểm: "The delay from the plane problem."
Ưu: "Everything except the time of arrival."
Khuyết điểm: "It was SO late; like 3 hours late."
Ưu: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Ưu: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Ưu: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Khuyết điểm: "seats too narrow, barely have room to sit and stand. No USB charger"
Khuyết điểm: "Haven't left yet!!!"
Khuyết điểm: "4+ total hour delay"
Ưu: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Ưu: "I had an open seat next to me."
Khuyết điểm: "Bumpy flight"
Ưu: "very short flight, flight was comfortable"
Khuyết điểm: "Plane was small so carry on space was at a premium, but everything fit"
Ưu: "Fast and efficient boarding again! Most impressed!"
Khuyết điểm: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Ưu: "Attention to detail, truly caring for the passengers and a nice smile."
Khuyết điểm: "Everything was first class and there was nothing that was actually decided that was not received."
Ưu: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Khuyết điểm: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
Ưu: "Good for an economy flight"
Khuyết điểm: "Too long"
Ưu: "The only flight that was a bit better was from Mumbai to Hyderabad."
Khuyết điểm: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Ưu: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Khuyết điểm: "Not applicable."
Ưu: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Khuyết điểm: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Ưu: "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
Ưu: "On time Clean airplane Smooth ride Friendly staff"
Khuyết điểm: "Nothing"
The seats were very comfortable and staff was very friendly and helpful!
Flight was delayed nearly 4 hours after we boarded at the gate. The bigger issue wasn’t that it was delayed but that the updates during that delay as to what was happening and how long is was going to take we’re few and far between. It started as a minor mechanical item to be checked which should take a few minutes and ended up with nearly a 4 hour delay. I do understand these things can happen but additional updates with better ETAs were needed.
The seats are to close next to each other.
Chicago-OHare was mostly good, though the YSA agents were very loud and many of them very rude! American Airlines staff and crew were excellent. No complaints. The bag-check process was very easy and we had a very smooth arrival process. We were at the airport for about 45 minutes including rental car return, bag check, TSA, and arrival at our gate. Very happy!
Khuyết điểm: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."
Khuyết điểm: "Serve cofee"
Khuyết điểm: "MIA is the worst airport with American Airlines. Had to exit and recheck our bags and everything. Led to us misplacing our duty free thru security. Absolutely will not be flying AA again, or visiting MIA."
Khuyết điểm: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Ưu: "American Airlines seemed to have upgraded their airplanes. The seats, which were abominable in the past, were comfortable. They also had in cabin movies. I used to prefer Jet Blue or any other airline, just taking AA for the price. Now, if all the airplanes are updated, they are on par with any airline."
Ưu: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Khuyết điểm: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
Ưu: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Khuyết điểm: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Ưu: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Khuyết điểm: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Ưu: "Crew was professional and corteous."
Khuyết điểm: "1. I was in seat 38 D. It was an aisle seat. There was no space to put my bag under the seat in front of me. There was some kind of box blocking where my bag would go. I barely had room for my feat. 2. There was odor coming from the bathrooms. The smell was worse before the plane took off."
Khuyết điểm: "Because of 12 hr between original flight and this flight, we drive"
Ưu: "Super comfortable"
Khuyết điểm: "Excellent"
Ưu: "They gave us plenty of drinks and food"
Khuyết điểm: "Leg room"
Ưu: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Khuyết điểm: "See above."
Khuyết điểm: "Delayed two hours. Food just ok. Seats terribly uncomfortable"
Khuyết điểm: "waiting on runwat for 30 minutes"
Ưu: "Newer plane. Ceiling light. Pilot’s skills!"
Khuyết điểm: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Khuyết điểm: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Khuyết điểm: "There was no inflight entertainment for such a long flight."
Ưu: "The aircraft, the entertaining"
Khuyết điểm: "Food service"
Ưu: "Flight was great!"
Khuyết điểm: "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
Khuyết điểm: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Ưu: "Not much"
Khuyết điểm: "Big hassle trying to get on an earlierflight ehich originally booked."
Khuyết điểm: "Flight from Gulfport was delayed 3 hours and carry on bags with wheels were not allowed on the plane even though there met the size requirements for a carry on. I was allowed to bring it on the incoming flight, which was the same kind of plane. Not a pleasant experience and will definitely avoid American Airlines in the future."
Khuyết điểm: "Did not offer enough WATER."
Ưu: "The crew and their understanding about our frustrations with delays"
Khuyết điểm: "Repeated delays. Not AA’s fault."
Ưu: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Khuyết điểm: "I really enjoyed the flight"
Ưu: "Entertainment and personnel."
Khuyết điểm: "Very tight economy seats (and I am a small woman)."
Khuyết điểm: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Ưu: "Roomy seats"
Khuyết điểm: "Long wait for clearance"
Ưu: "Admirals Club was great, service board excellent and the Dreamliner 787 is really friendly on the body."
Khuyết điểm: "The check for Business Class was poorly signposted and a tad difficult."
Ưu: "The crew was nice."
Khuyết điểm: "I went to British airways to check in and the sent me to American. It was the worst aircraft I've seen for an intl flight."
Khuyết điểm: "45 min delay"
Ưu: "Flying beats driving"
Khuyết điểm: "no entertainment or food."
Ưu: "Smooth flight, on time, good entertainment and food selections."
Khuyết điểm: "Nothing"
Ưu: "I liked that a pilot of the flight was a woman."
Khuyết điểm: "First, the gate staff in Dublin called my name to assure my bag was arriving to JFK. They assured it is! Guess what! The bag never arrived and was stock in London!"
Ưu: "Quick time in boarding and exiting plane in Charlotte."
Khuyết điểm: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Khuyết điểm: "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
Ưu: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Khuyết điểm: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Ưu: "Fast once we were airborne"
Khuyết điểm: "Delay without explanation, then sitting on tarmac for 40 minutes."
Ưu: "On time departure"
Khuyết điểm: "Why do not they serve FREE water????"
Ưu: "(1) The flight was overbooked and boarded late. (2) The crew and flight attendants flying to NY had more baggage space than the passengers. (3) The pilot and crew were excellent and I enjoyed my overall flight."
Khuyết điểm: "Stop overbooking the plan. I don't mind paying more"
Ưu: "Only 30 minutes or so to ORD from GRB Paid with AA points at 7,500 miles each way for a weekend in Chicago"
Khuyết điểm: "Paid for extra legroom, got a seat that didn't recline :("
Ưu: "Electrical outlets. Comfortable seats."
Khuyết điểm: "Changed the time of the flight affecting our plans why we did buy this route. Couldn't check in online"
Ưu: "Lovely staff, new plane, great entertainment options"
Ưu: "Good Flight"
Khuyết điểm: "I was satisfied with all service"
Khuyết điểm: "More drinks, snacks"
Ưu: "Everyone was cordial"
Khuyết điểm: "Entertainment system, especially the sound was poor"
Khuyết điểm: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Khuyết điểm: "Mechanical Maintenance"
Ưu: "Excellent pods on business and very good food and service"
Ưu: "Very nice flight attendants."
Khuyết điểm: "Sick people coughing and crying babies. :D"
Ưu: "Crew was very professional but no explanation of why it took out 30+ mins overtime to depart nor why we were held from landing another 30+ mins."
Ưu: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Ưu: "The seat space was good and the flight ended without incident."
Khuyết điểm: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Ưu: "Ease of flying right from and to home"
Ưu: "Great crew"
Khuyết điểm: "Nothing"
Ưu: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."
Khuyết điểm: "Clean washrooms. Stewardesses very helpful. Good food."
Ưu: "I liked the staff on the flight. The flight had some nice"
Khuyết điểm: "I didn’t like the food options, Air Canada used to have tasty food!"
Khuyết điểm: "Once I landed at my final destination, luggage was delayed. Did not receive until several hours later."
Khuyết điểm: "Wifi didn’t work after I paid for it"
Khuyết điểm: "Paid full fare ticket and boarding as a Zone 5."
Ưu: "Friendly cabin crew"
Khuyết điểm: "Seats little bit cramped in economy"
Khuyết điểm: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Ưu: "Normal flight. Nothing exceptional."
Khuyết điểm: "Normal flight. Nothing exceptional."
Ưu: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Khuyết điểm: "Flight was delayed one hour ."
Ưu: "It was smooth and great trip."
Ưu: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Khuyết điểm: "See above."
Ưu: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Khuyết điểm: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Khuyết điểm: "I called to change my flight to an earlier time in the day. The customer service agent told me it would be $1000 to change and another agent told me it was free same day flight change with business class tickets. I was told the flight was wide open for seats and when I arrived at the airport it was over sold by 8 people. I had to waste $3000 in business class tickets and book on West Jet to return home. Airline is a joke and I would never fly with them again."
Ưu: "The landing of the aircraft was second to none when we landed in Calgary."
Khuyết điểm: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Ưu: "Decent flight. Sadly the audio on my inflight entertainment system did not work. Regular seats are cramped as per usual."
Ưu: "I arrived safely!"
Khuyết điểm: "This was an AIR CANADA operated flight. Considerably less comfortable than the 3 LH operated legs of my recent trip to Kenya."
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "Flight was delayed."
Ưu: "The 787 aircraft. What a beautiful plane"
Khuyết điểm: "Calgary airport. NEVER AGAIN!"
Ưu: "Good service, nice seat"
Ưu: "Direct flight at convenient hours"
Khuyết điểm: "Limited good entertainment Crew was not very friendly on that flight Service was minimal"
Ưu: "very pleasant"
Khuyết điểm: "nothing really"
Ưu: "The flight attendants were kind and helpful!"
Khuyết điểm: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"
Khuyết điểm: "The screen was not responding well"
Ưu: "Everything was as scheduled"
Khuyết điểm: "Nothing really"
Ưu: "I was asleep for most of the flight so at least it was comfortable."
Khuyết điểm: "First, the departure gate was changed without any announcements, and I only noticed it because I stopped to look at and read it off one of the airport's electronic boards. Then, after I arrive at the (new) gate about 20 minutes later, they announce that the flight was to depart at the original gate, which turns out to be a mistake. Very disorganized..."
Khuyết điểm: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Khuyết điểm: "Flight and hospitality"
Ưu: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Khuyết điểm: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Ưu: "Efficient flight got us there on time."
Khuyết điểm: "Food was expensive."
Khuyết điểm: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Ưu: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Ưu: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Ưu: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Khuyết điểm: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."