There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Khuyết điểm: "Better service from the crews."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Crew very polite and friendly"
Khuyết điểm: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Ưu: "Crew could have been less rude"
Ưu: "The crew service is good. Not great, but still above average from other flagship carriers."
Khuyết điểm: "The seat (B787-10) is so cramp!!!"
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Crew was amazing"
Khuyết điểm: "None"
Ưu: "Crew was okay"
Khuyết điểm: "Did not get the food I chose. Seats were not clean and clumsy"
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Khuyết điểm: "Reservation online"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Ưu: "The crew, their professionalism and wide variety of entertainment."
Khuyết điểm: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Khuyết điểm: "Seat space could be wider for working"
Ưu: "This was the most comfortable business class mid haul flight I've ever taken."
Khuyết điểm: "Absolutely nothing went wrong."
Khuyết điểm: "2.5 hour delay"
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "The inflight entertainment was great, lots of movie selections"
Khuyết điểm: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Ưu: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Khuyết điểm: "No negative points"
Ưu: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Khuyết điểm: "The toilets were very dirty"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "The staff were so friendly and helpful."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "Some staff not courteous which surprised me"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Khuyết điểm: "Stewardesses were a bit rude"
Khuyết điểm: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Ưu: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Khuyết điểm: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Khuyết điểm: "Old planes and screens."
Ưu: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "Great food and fantastic service"
Khuyết điểm: "Needs more legroom"
Ưu: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Khuyết điểm: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."
Very rude crew. Bought a business class ticket but didn’t feel like the class in the entire trip. Will not recommend emirates to anyone!!
The Vistara World entertainment system wasn’t working although they announced it is available on this flight. Rest everything was awesome
The aircraft’s inside decor and business class seats.
First time traveler on vistara - liked everything
Very nice experience with Vistara flight.
The security part at Madras airport was horrible. There was no separate queue for business class, and i almost missed my flight due to the delay in security clearance
The best airline to fly in India. Excellent services both on ground and in flight.
UK 708 was an Airbus 320 Neo, one of the least comfortable planes. This was premium economy and the seats weren't really comfortable - but I always travel with a pillow to make up for that. The seat in Row 3 had plenty of leg space as it's behind business class. The food looked sad, and tasted as such too. I miss the old Jet Airways days. Four people at the Boarding were an overkill considering the fact that they didn't really follow sequential boarding. The flight was delayed by 15 minutes while taking off, but landed 5 minutes after original ETA.
Nice clean aircraft’s … generous legroom !
Wait too long to check in bags
My connecting International was Qatar and allowing 15kg Carry, Vistara allowed 12.5kg only and made me throw 1 KG plus from my checkin too. Ordered Veg And Available option was Hyd Biryani and got some lemon rice with bad curry and dal.
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Ưu: "Comfortable seats and service"
Khuyết điểm: "Everything"
Khuyết điểm: "Food could have been bit better."
Ưu: "Vistara ground staff is not very helpful"
Khuyết điểm: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Ưu: "very welcoming and responsive"
Khuyết điểm: "avoid last-minute gate changes"
Ưu: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Khuyết điểm: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Ưu: "Nothing at all."
Khuyết điểm: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Ưu: "The crew was amazing, polite and efficient"
Khuyết điểm: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Khuyết điểm: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Ưu: "The food and crew on board are good"
Khuyết điểm: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Ưu: "Nice crew with good ambience"
Khuyết điểm: "Online all food options, though it's a small flight with no hot food served!"
Ưu: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Khuyết điểm: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Ưu: "Service was nice. Crew was friendly"
Khuyết điểm: "Allow for free updrades"
Ưu: "The flight was on time. The overall experience was good. Would love to travel with them again."
Ưu: "Not at all"
Khuyết điểm: "Everything"
Ưu: "All was okay and easy."
Khuyết điểm: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Khuyết điểm: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Ưu: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Ưu: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Khuyết điểm: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Ưu: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Khuyết điểm: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Ưu: "The air hostesses were very warm and friendly."
Ưu: "Service was good"
Khuyết điểm: "Flight was delay that was not good"
Ưu: "Was a very good experience. Staff was friendly and organized. Food was good."
Ưu: "The best airline in India... by far!"
Ưu: "They had a check in/ luggage drop before the AirTran"
Khuyết điểm: "Nothing"
Ưu: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Ưu: "Boarding and crew were great."
Khuyết điểm: "Food can be improved."
Ưu: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Sevices was not that good, not much comfortable seats.
I missed this flight because my first flight got delayed.
Counter boarding was long and painful
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
Ưu: "Crew was excellent.."
Khuyết điểm: "For the passengers who have to go through for long hours layovers, airport must provide the access of lounge or hotel otherwise where the passengers will stay for 12 hours? The rule should be applicable for the passengers who upgrade to the Business class"
Khuyết điểm: "A bit too small the seats"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Easy booking on line"
Khuyết điểm: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Ưu: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Ưu: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Khuyết điểm: "Ground staff in India gave me wrong info about baggage."
Ưu: "It was wonderfull"
Khuyết điểm: "Legroom"
Ưu: "Fast refreshing flight. Food was great."
Khuyết điểm: "They ran out of food options and I was only row 10."
Khuyết điểm: "No comments"
Khuyết điểm: "Took a long time to get the crew together after the plane was ready"
Ưu: "Really you excell in satisfying customer.through lovely reminders."
Khuyết điểm: "Vegan dishes not available .."
Ưu: "Nothing special flight."
Khuyết điểm: "Old entertainment and less leg room."
Ưu: "Smooth boarding and take off on time !"
Ưu: "The food"
Khuyết điểm: "Nothing"
Ưu: "good attitude , friendly service from the crew members"
Khuyết điểm: "seat spacing was very narrow"
Ưu: "Everything was good."
Khuyết điểm: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
Khuyết điểm: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Ưu: "The aircraft and flight crew was good. Entertainment selection is awesome."
Khuyết điểm: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Khuyết điểm: "I haven't got onto the flight you stupid twerps."
Ưu: "This flight was shorter so didn't have any problem and there were veggie options for food."
Khuyết điểm: "That I was again stuck in the middle seat after requesting an aisle."
Ưu: "Crew, newer aircraft, leg room, entertainment choices"
Khuyết điểm: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Ưu: "Just done all of that already !"
Khuyết điểm: "Just done all of that already !"
Khuyết điểm: "Nothing"
Ưu: "Business class product is phenomenal."
Ưu: "The time to board and arrival was on time"
Khuyết điểm: "They didn't have mango juice"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "Did not get wheelchair assistance for my dad as requested."
Ưu: "Everything from baggage handling to food on aeroplane to deplaning"
Khuyết điểm: "Long wait time at Bangalore Airport for receiving luggage"
Ưu: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Khuyết điểm: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Ưu: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Khuyết điểm: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Ưu: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Khuyết điểm: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Ưu: "There was enough leg room, good entertainment and food."
Ưu: "Great airline, very friendly staff, the food was pretty good considering that it's airplane food.The ICE entertainment system was great, lots of movies/TV shows to watch on the flight."
Khuyết điểm: "Only negative part is that we sat right by where they stored and prepared the food so it was noisy at times."
Ưu: "Food was better than Iberia or Delta. Staff greeting friendly."
Khuyết điểm: "Asked for wine - never came back. No reply. Nothing. Asked for water an hour later - never got water. Asked later in flight, got nasty reply: "Not my job to satisfy coach customers.""
Ưu: "First flying Emirates, non stop from NY to Athens, everything was very good."
Ưu: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Khuyết điểm: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Ưu: "A few of your flight crew were very nice and apologized for conditions. Free wine."
Khuyết điểm: "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."
Ưu: "Entertainment and flight information was very good.Service also very good."
Ưu: "As commented above."
Khuyết điểm: "As commented above."
Khuyết điểm: "Toilets"
Ưu: "Entertainment center was great many series."
Khuyết điểm: "Nothing."
Khuyết điểm: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."
Ưu: "Airline service was very good. Staff were very friendly and infotainment system was really good."
Khuyết điểm: "Overall the trip was good except in the Dubai airport. The people were not friendly and was not responding properly."
Khuyết điểm: "We didn’t receive hedphones"
Khuyết điểm: "Boarding could be better organized3"
Ưu: "We may not take Thai airways after our horrible experience with rude crews."
Khuyết điểm: "Very rude flight attendants .."
Khuyết điểm: "Service, food, flying experience in short everything"
Ưu: "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."
Ưu: "Great service. On time good food"
Ưu: "Food was good. Wine was better."
Khuyết điểm: "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
Ưu: "A young very professional crew made the journey a pleasant trip"
Khuyết điểm: "Nothing really"
Khuyết điểm: "Flight 30 minutes late"
Ưu: "Have kit to listen"
Khuyết điểm: "Kit to use the tv"
Ưu: "Amazing crew members. The seat was comfortable."
Ưu: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Khuyết điểm: "Nothing. everything was perfect."
Ưu: "787 Dreamliner"
Khuyết điểm: "Boarding organization could be better."
Ưu: "Crew were fantastic and flight was comfortable"
Khuyết điểm: "Flight was delayed by around 15 mini"
Ưu: "Everything ran smoothly for the Melbourne to Bangkok leg of my flight. New plane, great entertainment, and great service."
Khuyết điểm: "Overall great experience."
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Khuyết điểm: "The plane was delayed about 30 minutes. They should improve this."
Khuyết điểm: "On time departure and arrival."
Ưu: "Quick flight"
Khuyết điểm: "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Khuyết điểm: "Super delayed."
Ưu: "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."
Ưu: "All good except Manila Airport"
Khuyết điểm: "NAIA Airport Imigration"
Ưu: "Food was excellent, staff very, very helpful and the seats were really comfy, not board like as with many carriers. 787, a bit rough at times, but overall really good"
Khuyết điểm: "Headphones dropped out one side, couldn’t be bothered to ask for a new set so it couldn’t have been that bad. If I was being really picky, I’d say the cabin crew were very adept at shutting drawers/cupboards, sitting in the first row I was jolted out of a slumber several times. Galley floor was grubby"
Ưu: "Aircrafts ...which are big"
Ưu: "Entertainment choices were good"
Khuyết điểm: "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
Khuyết điểm: "Crew could have been a bit friendlier"
Ưu: "Great service."
Khuyết điểm: "Nothing"
Ưu: "The movie"
Khuyết điểm: "Late again byt not much"
Ưu: "The crew was very nice"
Khuyết điểm: "N/A"
Khuyết điểm: "Severely delayed. Flight circled over Mumbai for over an hour. When we landed doors were locked and we were.told airline staff had the keys."
Ưu: "Friendly crews."
Khuyết điểm: "In-flight entertainment set not working."
Ưu: "nice crew"
Khuyết điểm: "very old style business class seats"
Ưu: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Khuyết điểm: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Ưu: "According to the price, services was perfect"
Ưu: "on flight entertainment made the long flight easier to deal with"
Khuyết điểm: "nothing everything was perfect"
Ưu: "Good customer service."
Khuyết điểm: "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
Khuyết điểm: "no headphones or media available."
Ưu: "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
Khuyết điểm: "liked everything. i have traveled with Thai many times over the past 30 years."
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
Khuyết điểm: "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
Ưu: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
Ưu: "Everything provided, lots of refreshments throughout the flight"
Khuyết điểm: "Monitors were not the best for viewing movies. White wine was bitter."
Ưu: "service was great. seat was comfortable"
Khuyết điểm: "transfer was confusing - didn't know where to go leaving my flight."
Ưu: "Whole package very good"
Khuyết điểm: "All good"
Ưu: "Great flight attendants."
Ưu: "The curry chicken snack was the best food I had on any airplane, and the songkran dessert was a cute touch. Comfy colorful seats, nice staff."
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
The paneer served was so hard.
Excellent service provided!
Khuyết điểm: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Khuyết điểm: "The boarding was poorly managed."
Ưu: "Flight delay"
Khuyết điểm: "Flight delay"
Ưu: "Punctuality and cleanliness."
Khuyết điểm: "No comments."
Khuyết điểm: "No entertainment very bad seats no blanket when asked for"
Ưu: "we lost our bags"
Khuyết điểm: "we lost our bags"
Khuyết điểm: "Good"
Ưu: "Punctuality, cabin crew and cleanliness."
Khuyết điểm: "Check in at Mumbai needs to be better coordinated."
Khuyết điểm: "Nothing I didn't like"
Ưu: "Professional and on time. 2 best things about Indigo"
Ưu: "Service and staff were brilliant"
Khuyết điểm: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Ưu: "Excellent ground crew and flight attendants."
Khuyết điểm: "Flight delay was not communicated timely"
Ưu: "Neat clean well organised and systematic"
Khuyết điểm: "Cabin announcements volume can be lowered. It’s too loud"
Ưu: "I liked the total travel time the flight took."
Khuyết điểm: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Ưu: "Promptness and efficient management of time. Nice staff!"
Khuyết điểm: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Ưu: "Seat is as good as a concrete slab of a park bench."
Khuyết điểm: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Ưu: "On time"
Khuyết điểm: "People requesting to switch seats"
Ưu: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Khuyết điểm: "The crew, Cleanliness"
Ưu: "Clean comfy seats Attentive and polite staff"
Khuyết điểm: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Ưu: "Indigo flight time to time சூப்பரா இருக்கு"
Ưu: "Well managed. The crew always had a smile on them and seems to be very helpful."
Khuyết điểm: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Ưu: "On time"
Khuyết điểm: "Courteous and efficient staff."
Khuyết điểm: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Khuyết điểm: "Very uncomfortable seats. Small and hard"
Khuyết điểm: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Khuyết điểm: "Seats do not recline at all. Worst seats I’ve had in an airline."
Khuyết điểm: "When you people send a copy of the E Ticket you place a picture of a fake credit card at the bottom of the page. There were three of us travelling independantly through India and each time we presented the appropiate copy of the E -Ticket they wanted to see the credit card pictured on the ticket. Of course this was impossible because you guys made it up for some unknown reason. If you ever want us to use your service in future you're going to have to stop doing this practice."
Ưu: "Staff and crew amazing, very helpful."
Khuyết điểm: "Seats okay but rather small and not the most comfortable"
Ưu: "Other devices as usual ok."
Khuyết điểm: "No availability of merchandise items."
Ưu: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Khuyết điểm: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Ưu: "Everything except boarding"
Khuyết điểm: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Ưu: "What a great airline! On time, safe, good service, and really cool brand."
Khuyết điểm: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Ưu: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Khuyết điểm: "Having to buy another ticket as someone dropped the ball."
Ưu: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Khuyết điểm: "Web check in didn't email boarding passes to the correct email."
Ưu: "Kayak service is not good"
Ưu: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Khuyết điểm: "I have already stated what I felt."
Ưu: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Khuyết điểm: "No refreshments available for the return flight."
Khuyết điểm: "the wait in the hall at the gate in Jaipur was not very comfortable"
Ưu: "Time keeping and professional experience"
Khuyết điểm: "Nothing"
Ưu: "Indigo Airport and Crew all very professional and welcoming."
Khuyết điểm: "Same as above"
Ưu: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Khuyết điểm: "Nothing specific"
Ưu: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."