Khuyết điểm: "A bit too small the seats"
Ưu: "Easy booking on line"
Khuyết điểm: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Ưu: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Ưu: "Good was good and entertainment was excellent"
Khuyết điểm: "Crew service"
Ưu: "Cabin crews was a good helper"
Khuyết điểm: "Food"
Ưu: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Ưu: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Khuyết điểm: "Ground staff in India gave me wrong info about baggage."
Ưu: "Fast refreshing flight. Food was great."
Khuyết điểm: "They ran out of food options and I was only row 10."
Khuyết điểm: "No comments"
Khuyết điểm: "Took a long time to get the crew together after the plane was ready"
Khuyết điểm: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Ưu: "Really you excell in satisfying customer.through lovely reminders."
Khuyết điểm: "Vegan dishes not available .."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Nothing special flight."
Khuyết điểm: "Old entertainment and less leg room."
Khuyết điểm: "45 minute wait for luggage on conveyor belt"
Ưu: "Smooth boarding and take off on time !"
Ưu: "The food"
Khuyết điểm: "Nothing"
Ưu: "good attitude , friendly service from the crew members"
Khuyết điểm: "seat spacing was very narrow"
Ưu: "Everything was good."
Khuyết điểm: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "The aircraft and flight crew was good. Entertainment selection is awesome."
Khuyết điểm: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Khuyết điểm: "I haven't got onto the flight you stupid twerps."
Ưu: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Ưu: "This flight was shorter so didn't have any problem and there were veggie options for food."
Khuyết điểm: "That I was again stuck in the middle seat after requesting an aisle."
Ưu: "Crew, newer aircraft, leg room, entertainment choices"
Khuyết điểm: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Ưu: "Great service and airplane!!!"
Ưu: "Just done all of that already !"
Khuyết điểm: "Just done all of that already !"
Ưu: "Food was good and seating was comfortable."
Khuyết điểm: "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
Ưu: "Good food on board with swift and easy transit. Flight was also on time"
Ưu: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
Khuyết điểm: "I liked everything"
Khuyết điểm: "Did not get wheelchair assistance for my dad as requested."
Ưu: "Everything from baggage handling to food on aeroplane to deplaning"
Khuyết điểm: "Long wait time at Bangalore Airport for receiving luggage"
Ưu: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Khuyết điểm: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Ưu: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Khuyết điểm: "Packed flight with the entertainment system not working and a spiced potato sandwich for a snack."
Khuyết điểm: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Ưu: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Khuyết điểm: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Ưu: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Khuyết điểm: "N/A"
Ưu: "The entertainment unit worked all good. The food was great."
Khuyết điểm: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Ưu: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Khuyết điểm: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Entertainment and flight information was very good.Service also very good."
Ưu: "As commented above."
Khuyết điểm: "As commented above."
Ưu: "Emirates crew have been amazing in every point of our journey!"
Khuyết điểm: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."
Ưu: "Airline service was very good. Staff were very friendly and infotainment system was really good."
Khuyết điểm: "Overall the trip was good except in the Dubai airport. The people were not friendly and was not responding properly."
Ưu: "Entertainment was top notch. Wasn't bored"
Khuyết điểm: "Food could be less processed / more drink service"
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
Ưu: "Very attentive crew"
Ưu: "Great service. On time good food"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Khuyết điểm: "Better food choices. Better entertainment options."
Ưu: "The crew were very accomodating and hospitable."
Khuyết điểm: "The food"
Ưu: "Food was good. Wine was better."
Khuyết điểm: "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
Khuyết điểm: "The food quality was poor."
Khuyết điểm: "Food on the plane"
Ưu: "Amazing crew members. The seat was comfortable."
Ưu: "Everything was great"
Khuyết điểm: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Ưu: "On time Comfortable seats Great service"
Ưu: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Khuyết điểm: "Super delayed."
Ưu: "Speedy boarding, early arrival and generally comfortable flight."
Khuyết điểm: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "Efficient and friendly staff."
Khuyết điểm: "Bad choice of in-flight entertainment."
Khuyết điểm: "Bus gate on arrival"
Ưu: "Value Friendly staff Cleanliness of plane"
Ưu: "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
Khuyết điểm: "There was a 30 minute delay at the gate for boarding which was not announced or informed."
Ưu: "The food was better than the last time."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Khuyết điểm: "Crew could have been a bit friendlier"
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ưu: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Khuyết điểm: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Ưu: "The crew was very nice"
Khuyết điểm: "N/A"
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Ưu: "Always a pleasant experience on this airline."
Khuyết điểm: "Lack of individual overhead air vent controls. I am hot natured and have noticed that a lot of Asian airlines do not have this feature. KE is the Worst - Thai is “okay”"
Khuyết điểm: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
Ưu: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Khuyết điểm: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Ưu: "Unilike the flight from Sapporo, there were some empty seats in this Nepal flight, and I've generally enjoyed it."
Khuyết điểm: "The Thai food during the flight was generally OK, but there was artificial smell and taste when I ate desert."
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "I love the food especial Thai food. The air craft crew are very helpful."
Khuyết điểm: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Khuyết điểm: "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Ưu: "I liked the plane and the flight was comfortable."
Khuyết điểm: "You don't get the attention if you are quite or just being genuine nice. The staff was more eager to attend the people who would try everything for attention. I had to ask several time for water."
Ưu: "First class airline"
Khuyết điểm: "decor inside plane looked a little dated"
Ưu: "Cabin crew"
Khuyết điểm: "Food"
Ưu: "Punctuality and service"
Khuyết điểm: "N/a"
Ưu: "fligth was great, seat good, meal good, etc"
Khuyết điểm: "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
Ưu: "Crew and aircraft was good."
Khuyết điểm: "Flight was late."
Ưu: "All in this airplane, company and staff was great. 10pts flight."
Ưu: "Seat was very comfortable and to my liking. Will always fly Thai Airways"
Khuyết điểm: "I liked everything and was a fantastic experience to fly Thai Airways"
Clean neat and excellent service
Flight left an hour late. Said they were waiting for others stuck in immigration and our bags. Not sure why we waited for others who were late for the flight but it was hot and uncomfortable.
Ưu: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Khuyết điểm: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
Ưu: "Good crew"
Khuyết điểm: "Service could have been better"
Ưu: "Good value for money."
Khuyết điểm: "Expensive wifi. Limited entertainment selection."
Ưu: "Flight from Abu Dhabi to kolkata"
Khuyết điểm: "When I was checking in in Nairobi The lady was rude and unfriendly I have never experienced such behavior from any airline stuff"
Ưu: "Flight was empty so had enough room next to my window seat"
Khuyết điểm: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"
Ưu: "First the flight was delayed for 30minutes. And I wanted to watch a movie but the earphone socket in my seat 22A is not working at all. I just have to watch the flight map. The FAs are busy and sounds tired. THe flight is full but I wish I was moved since my ticket was eligible for an upgrade. I seldom complain but they need to check thru the seats -22A"
Khuyết điểm: "The smell inside the plane glad I have some sweet perfume spray."
Ưu: "Smooth ride"
Khuyết điểm: "The food wasn't great specially the breakfast vegetarian option . The staff should be more friendly and the options have a long layover"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Khuyết điểm: "Meals could be improved"
Ưu: "Friendly and professional. Always with a smile."
Ưu: "comfortable flight"
Khuyết điểm: "Had to board from a bus & the tarmac due to the construction at Abu Dhabi. Combined with a full flight - there was a lot of pushing as people were trying to get onboard first. We left an hour late as well"
Ưu: "The crew was gracious and the dinner delicious."
Khuyết điểm: "Cramped seating"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "That me and my son had a extra seat each"
Khuyết điểm: "Wasn't served any food at all. And I had to go and get my own water from the staff"
Ưu: "cheapest fiar"
Khuyết điểm: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Khuyết điểm: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"
Khuyết điểm: "Very uncomfortable seats.. Leg room was way too small."
Khuyết điểm: "they didn't provide wine service"
Khuyết điểm: "Overall the flight was okay. What was disappointing was that our luggage didn't reach Prague at the same time. I have a meeting tomorrow and really wanted to take a bath upon arriving at the hotel. The problem is, all my clothes were in my luggage. Add to the fact that I have an early meeting tomorrow and I don't know what time my luggage will arrive."
Khuyết điểm: "Short flight and hoarding"
Ưu: "Not like trans Atlantic flights"
Khuyết điểm: "Some crew were mean"
Khuyết điểm: "Lost one of my bags! Returned after over a full day... was not even updated on location / that it had been found until the following morning... 24 hours later. Boarding was delayed... but by all means take longer if it means I get my bag when I land!!!"
Khuyết điểm: "Abu Dhabi boarding experience needs to be better."
Ưu: "It was such a relief to leave India. Abu Dhabi was a clean and modern airport and it was clear that Etihad had a major role in this. The gate was busy, but everything was smooth and accommodating. Boarded my flight and slept in the clouds for an easy 9 hr flight."
Khuyết điểm: "I am unable to eat meat or bread(gluten). There was a meatless option, but it was all bread. It would be nice to have some mixed nuts and an extra piece of fruit. Dates would've been great!"
Khuyết điểm: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."
Khuyết điểm: "Faulty Seats. Had to change seats thrice. luckily, the flight was not that full. Seats were not reclining at all."
Khuyết điểm: "Boarding process"
Ưu: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Khuyết điểm: "The bathroom floors were not cleaned often enough and after 10 hours in flight the flight attendants stopped answering the call buttons. Not usually an issue as I like to get up and walk back to request something during long flights but we had children this time and this is harder to do when they are sleeing on you."
Ưu: "That we arrived safely"
Khuyết điểm: "The seat in the exit aisle was too upright and very uncomfortable. After paying for the exit row seat I expected a more comfortable chair. We were stuck in Abu Dhabi for nearly 2 hours on the runway waiting for take off even though all passengers boarded early."
Ưu: "The crew was curtious, flight on time, good and clean planes, met all expectations."
Khuyết điểm: "Flight attendant could have cared less about being there. lol"
Ưu: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I have to say that in the 16-17 hours I flew with them (which I just came home from) I never felt claustrophobic, uncomfortable, or bored. I was in the middle seat. I love their flight progress and flight time. Their timing was very accurate. In fact, both flights landed earlier than expected."
Khuyết điểm: "I didn't really dislike anything on the return trip. It was everything I expected and more"
Khuyết điểm: "movie selection poor."
Ưu: "Service was good"
Khuyết điểm: "Seats are very narrow and uncomfortable. The seat cushion doesn't provide much 'cushion'. Some other competitor airlines have much better seats."
Khuyết điểm: "Etihad would not put me on an early flight despite having free seats on the plane. As a result of which I had a 7.5hour layover in Abu Dhabi. If they had moved me to the earlier flight, it would have left a lasting impression on me. I am looking to join a new loyalty program (from Lufthansa) and this gesture could have gone a long way."
Khuyết điểm: "Boarding was worst.. Kids and old people need to be boarded first. There is no courtesy for passengers."
Khuyết điểm: "Crew doesn't interact with the passengers at all. They act very snooty."
Khuyết điểm: "The ground crew in SFO. Not friendly. Need lessons on customer service."
Ưu: "Food and service was great"
Khuyết điểm: "My bags wwre the last two to arrive. And on a previous flight they didn't arrive at all, I had to go get it two days later. Baggage service need to drastically be improved"
Khuyết điểm: "It was standard domestic business class seat, not a pod. Also had 2 screaming kids. Windows were dirty so hard to see out."
Ưu: "Not a specific thing"
Khuyết điểm: "The food was awful, the entertainment and wifi were cut off 30 minutes before landing, seats were not comfortable and LA crew were not cooperating at all."
Ưu: "I was actually very sick on my 15 hour flight, no idea what it was, maybe bad food. The staff ensured that I had water, crackers and even had medication that saved me from the most miserable stomach pains I've ever had. Thank you again!"
The boarding flight is painful experience, starting from entering the airport (poor training to staff to verify the identity and ticket details), standing at the counter to check in the baggage (extremely slow). Once boarded, it’s a pleasant experience. The crew is polite and patient.
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
The paneer served was so hard.
Excellent service provided!
Ưu: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Khuyết điểm: "The boarding was poorly managed."
Khuyết điểm: "No entertainment very bad seats no blanket when asked for"
Ưu: "Cleanliness, and punctuality."
Khuyết điểm: "Choice of food available. Since it was lunch time, proper lunch type food should be available, and not just snacks."
Khuyết điểm: "Nothing I didn't like"
Khuyết điểm: "No comments"
Ưu: "Service and staff were brilliant"
Khuyết điểm: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Ưu: "Excellent ground crew and flight attendants."
Ưu: "Crew was good."
Khuyết điểm: "Seating could be better. the cushions would come off"
Khuyết điểm: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Ưu: "Neat clean well organised and systematic"
Khuyết điểm: "Cabin announcements volume can be lowered. It’s too loud"
Ưu: "I liked the total travel time the flight took."
Khuyết điểm: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Khuyết điểm: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Ưu: "Promptness and efficient management of time. Nice staff!"
Khuyết điểm: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Ưu: "Seat is as good as a concrete slab of a park bench."
Khuyết điểm: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Khuyết điểm: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Khuyết điểm: "Checkin staff was very rude and had pathetic attitude"
Ưu: "Very efficient transport to/from craft. Staff very helpful"
Khuyết điểm: "Flight was delayed"
Ưu: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Khuyết điểm: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Ưu: "Efficient check-in and boarding."
Khuyết điểm: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Khuyết điểm: "Lost my luggage due to mistake at check in desk"
Khuyết điểm: "Very uncomfortable seats. Small and hard"
Khuyết điểm: "Seats do not recline at all. Worst seats I’ve had in an airline."
Khuyết điểm: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Ưu: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Khuyết điểm: "Having to buy another ticket as someone dropped the ball."
Khuyết điểm: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Ưu: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Khuyết điểm: "Web check in didn't email boarding passes to the correct email."
Ưu: "Almost 4 hour delay. Poor service considering the long delay."
Khuyết điểm: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Ưu: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Khuyết điểm: "I have already stated what I felt."
Ưu: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Khuyết điểm: "Food out of stock"
Ưu: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Khuyết điểm: "No refreshments available for the return flight."
Khuyết điểm: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Ưu: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Khuyết điểm: "Nothing"
Ưu: "Time keeping and professional experience"
Khuyết điểm: "Nothing"
Ưu: "Staff and service. Efficient travel time."
Khuyết điểm: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Ưu: "Indigo Airport and Crew all very professional and welcoming."
Khuyết điểm: "Same as above"
Ưu: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Khuyết điểm: "Nothing specific"
Ưu: "Nothing that i liked"
Khuyết điểm: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Ưu: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Khuyết điểm: "Sufficient leg room"
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "Fast and efficient and low cost budget"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Khuyết điểm: "Confort"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Khuyết điểm: "I wish they had in-flight entertainment, but it's not that big of a deal."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Ưu: "Everything was good"
Khuyết điểm: "Just 20 minutes late"
Khuyết điểm: "Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this."