Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Khuyết điểm: "Add a low carb meal option"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Excellent crew!"
Khuyết điểm: "It could have been quieter."
Khuyết điểm: "Less announcements to interrupt the entertainment."
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Ưu: "Their friendliness And care for the passengers"
Khuyết điểm: "i can not think of anything."
Ưu: "The crew was very good."
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "none"
Khuyết điểm: "Good"
Ưu: "Friendly staff, fast service, and good food."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Ưu: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Khuyết điểm: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Khuyết điểm: "Salad and fruit came Frozen"
Ưu: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Khuyết điểm: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Khuyết điểm: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
Ưu: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Khuyết điểm: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
Khuyết điểm: "Everything perfect for me!"
Ưu: "Crew onboard and in Brussels where very nice and efficient."
Khuyết điểm: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Ưu: "more new movies will be better"
Ưu: "Staff were very nice. Very fast service as well."
Khuyết điểm: "Seats were a bit uncomfortable"
Ưu: "Free alcohol on international flights is always a plus."
Khuyết điểm: "The movie selection was not as expansive as I've seen previously."
Ưu: "Good service Soft landing Clean"
Khuyết điểm: "Not really"
Ưu: "The ANA stuff at Chicago airport is nice and helpful"
Khuyết điểm: "My mom has to stay seated "90 degree" the whole time from Tokyo to Chicago (NH12). The seat is broken and she cannot adjust it to a comfortable position"
Ưu: "ANA is always on time and the crew is always attentive."
Khuyết điểm: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Ưu: "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
Khuyết điểm: "Sleeping upright is really difficult, but then I knew that."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Nice crew, clean lavatory"
Khuyết điểm: "Had a chance to select seats only for return flight Seats were too narrow"
Ưu: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Khuyết điểm: "The seats seem small and are ok in comfort."
Ưu: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Khuyết điểm: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Ưu: "Service was amazing."
Khuyết điểm: "Nothing."
Ưu: "It was clean and nice"
Ưu: "service and comfort in Premium economy"
Khuyết điểm: "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
Ưu: "Crew is always awesome on ANA flights"
Khuyết điểm: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Ưu: "Crew great as always. Bulkhead seating very good for economy class.Has improved."
Ưu: "Cabin comfort"
Khuyết điểm: "Only two Hindi movie"
Ưu: "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
Ưu: "Excellent food and service"
Khuyết điểm: "None"
Ưu: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Khuyết điểm: "Delay on tarmack at airport. No fault of ANA"
Ưu: "Delhi airport was good, they do with respect"
Khuyết điểm: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"
Overall a pleasant flight.
same as from LUX … professional, nice.
Ưu: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Khuyết điểm: "Nothing"
Ưu: "The socks offered in business were comfortable and nice looking. The red wine was good."
Khuyết điểm: "The food was just average and the seat not too comfortable"
Ưu: "Pleasant crew. Appropriate and efficiently served snack."
Khuyết điểm: "Boarding and disembarkation were slow."
Ưu: "Crew was helpful and food was very good"
Khuyết điểm: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Khuyết điểm: "Head support for 6 feet plus people on seats would be good"
Ưu: "The seat was a little uncomfortable but the crew were amazing."
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "Everything was smooth and effortless."
Khuyết điểm: "Can’t think of anything."
Ưu: "Crew was great and professional."
Khuyết điểm: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Ưu: "Being fed was amazing and watching free TV was great!"
Khuyết điểm: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Ưu: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Khuyết điểm: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Khuyết điểm: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Khuyết điểm: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Ưu: "The crew were amazing and the flight was very smooth."
Khuyết điểm: "Keep up the good work"
Ưu: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Khuyết điểm: "Less legroom, storage space, bad food, few movie options."
Ưu: "We got to Amsterdam on time"
Khuyết điểm: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Ưu: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Ưu: "Nice crew pilot food and beverage"
Khuyết điểm: "No wifi"
Ưu: "The flight was perfect! Great food,movies and I even got to sleep !"
Khuyết điểm: "All was well!"
Ưu: "Comfortable and well laid out seat area"
Khuyết điểm: "Food was a little substandard for business class"
Ưu: "Friendly crew."
Khuyết điểm: "So many people on a 747!!"
Ưu: "Good flight, very attentive crew."
Ưu: "Comfort was better than on the previous Dash-8. Food was OK."
Khuyết điểm: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Ưu: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Khuyết điểm: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Ưu: "Easy to board and easy flight."
Ưu: "Everything excellent. Comfortable seats in business."
Ưu: "Good service onboard, good food. On time."
Khuyết điểm: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Ưu: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Ưu: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Ưu: "Seats were comfortable"
Khuyết điểm: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ưu: "The food and the punctuality"
Khuyết điểm: "The technology in interteiment is not touch screen"
Ưu: "Everything. A truly faultless experience!"
Khuyết điểm: "Nothing"
Khuyết điểm: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Ưu: "Cabin crew very pleasant"
Khuyết điểm: "Lost our bags, little sympathy from staff"
Ưu: "Crew was very helpful.food"
Khuyết điểm: "Food was not upto the mark."
Khuyết điểm: "Two hours delay in the start."
Ưu: "The crew were pleasant"
Khuyết điểm: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Ưu: "quick boarding, responsive Airline stewardess, very polite."
Khuyết điểm: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Ưu: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Khuyết điểm: "Nothing. This is filler text to meet min characters."
Ưu: "Boarding was very efficient."
Khuyết điểm: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Ưu: "We love the flight all the way"
Ưu: "Crew was excellent"
Khuyết điểm: "Economy was very tight! Seats were uncomfortable"
Khuyết điểm: "nothing"
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Ưu: "El entretenimiento"
Khuyết điểm: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Khuyết điểm: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Khuyết điểm: "Delay in take off 45 min!!!!"
Ưu: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Khuyết điểm: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Ưu: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Khuyết điểm: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Khuyết điểm: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Ưu: "Nice and attentive crew."
Khuyết điểm: "Seats not comfortable in premier economy."
Ưu: "Polite and friendly service"
Khuyết điểm: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Ưu: "Crew was great. Seats were comfortable."
Khuyết điểm: "The airline lost both of my luggage suitcases."
Ưu: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Khuyết điểm: "Seats were not comfortable, even in Comfort + seating isle."
Ưu: "The crew was wonderful. We were in business class which was modest but comfortable."
Khuyết điểm: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Khuyết điểm: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Ưu: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Khuyết điểm: "Baggage check in was stressful"
Ưu: "Crew was friendly and attentive but hard to understand"
Khuyết điểm: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Khuyết điểm: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Ưu: "Just a routine flight but done with perfect execution."
Khuyết điểm: "Nothing."
Ưu: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Khuyết điểm: "Nothing"
Ưu: "25 min ahead schedule!!!"
Khuyết điểm: "Cabin space, too narrow rows."
Ưu: "Food and wine was very good. Music selection was excellent."
Khuyết điểm: "Not enough leg room."
Khuyết điểm: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Ưu: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Khuyết điểm: "Nothing."
Ưu: "Very good male crew member. Pilot genuinely apologetic for the delay."
Khuyết điểm: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Ưu: "It was a wonderful flight and service . Hospitality and welcoming."
Khuyết điểm: "Nothing everything was amazing ."
Khuyết điểm: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Ưu: "That flight have been short"
Khuyết điểm: "Fly attendants have been in hurry when they served snack"
Ưu: "The crew were nice."
Khuyết điểm: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Ưu: "Crew were pleasant most of the time"
Khuyết điểm: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Ưu: "Food and service was good and price was acceptable"
Khuyết điểm: "Very long route"
Ưu: "The friendliness and courtesy of the staff."
Khuyết điểm: "One piece of my luggage was left behind in Paris."
Ưu: "The noise-canceling headset is good."
Khuyết điểm: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Khuyết điểm: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Ưu: "Plenty of seat space"
Khuyết điểm: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Khuyết điểm: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Ưu: "Nothing special"
Khuyết điểm: "They start serving late the apperitif before taking off and take it back right after."
Ưu: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Khuyết điểm: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Ưu: "Great people"
Khuyết điểm: "It was an hour late"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "Great crew"
Khuyết điểm: "Food could be a bit better. White bread is unhealthy."
Ưu: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Khuyết điểm: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Ưu: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Khuyết điểm: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Ưu: "Boarding was very efficient"
Khuyết điểm: "Losing my luggage after checking it at the gate when volunteers were needed."
Ưu: "Food, drinks, and general service on board were all very nice"
Khuyết điểm: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Ưu: "Disorganised and slow"
Khuyết điểm: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Ưu: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Khuyết điểm: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Ưu: "The flight was good overall. Friendly crew good attention."
Khuyết điểm: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Ưu: "quick flight 10 min ahead schedule"
Ưu: "Food and service"
Khuyết điểm: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Ưu: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Khuyết điểm: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."