Breakfast should be more real not frozen & heated stuff Lunch & dinner were also terrible. Seats were very cramped to say the least. Doesn't deserve the rating it gets
Staff very kind and helpful
The check in process was long and could have been faster if more staff was available. The line of passengers was too long and there was no one to guide the line. The boarding process was a bit better. Although several announcements were made regarding mask wearing, it was not fully enforced on the flight. This left me feeling unsafe considering the ongoing Covid-19 pandemic and flu season.
Both outbound (on 12/06) and inbound (today’s) Qatar flights were late. The delay today made me miss my connection and added 7 hours to my 30-hour journey making it 37 hours of traveling! Very disappointed with Qatar.
Good, could check in online though
Ưu: "Crew was wonderful. Comfortable seat with nice meal. Overall loved it"
Ưu: "I like the service in the flight"
Khuyết điểm: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Khuyết điểm: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Crew is good. Flight got delayed"
Khuyết điểm: "Food is good."
Ưu: "Seat more comfortable ."
Khuyết điểm: "there is need to improve food & entertainment section."
Ưu: "The food was good and many entertaining movies."
Khuyết điểm: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Ưu: "Crew etc excellent"
Khuyết điểm: "In flight WiFi expensive and not reliable"
Ưu: "Yes. Pillow cushion too firm"
Khuyết điểm: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Ưu: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Khuyết điểm: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Ưu: "Excellent Service and most friendly staff"
Khuyết điểm: "Nothing was bad. But the food taste can be better"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Khuyết điểm: "For 1.5 kilo overwait I’ve been charged $65"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Small chairs"
Khuyết điểm: "Snacks and drinks could be betteri"
Ưu: "Qatar airways is the best company"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Plane was very empty so it allowed us to spread out."
Khuyết điểm: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Khuyết điểm: "There was not enough tome to catch my connecting flight and I had to stay in the airport an additional 6 hours and had to stay the night in the hotel and then get to Portland on another airline 21 hours later than planned."
Ưu: "Food crew and entertainment were all good thanks"
Khuyết điểm: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Khuyết điểm: "nothing"
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Khuyết điểm: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Ưu: "The flight crew are all amazing and provide excellent customer service."
Khuyết điểm: "No complaints."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "very nice crew please have good dessert"
Ưu: "Incredibly attentive service"
Khuyết điểm: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."
Ưu: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Khuyết điểm: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Ưu: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Khuyết điểm: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Khuyết điểm: "Extremely small leg pitch"
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Ưu: "Everything is good thank you so mach !!!!"
Khuyết điểm: "Lack of internet access is not acceptable during long flights."
Khuyết điểm: "horrible customer service at the airport. very unaccommodating."
Khuyết điểm: "No entertainment"
Ưu: "The food and entertainment systems were good. The staff on the plane were pleasant."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Leg room in economy"
Khuyết điểm: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
They cancelled my flight to manila Now the connecting flight is also a problem cause I paid I need a refund for that also
Airplanes was very cold foot rest was in the way
Turkish Airline airconditioning is very poor; however, I have requested them several times to run the airconditioning but it wasn't helping at all. They also take so much time to provide the on-boarding food. I have made reservations for business class and I was expecting a better service but I believe they failed in that.
I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
Ưu: "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
Khuyết điểm: "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
Ưu: "Pilots were good, they provided a smooth ride."
Khuyết điểm: "Nothing better than other competitors (Qatar Airlines). Turkish Airport had poor washrooms and seatings (not expected from a European country). Flight from Turkey to Pakistan was without earphones, you had to beg for it. Less professional airline crew."
Ưu: "Very friendly crew Decent food Excellent airport"
Khuyết điểm: "List friendly check in process At the check-in counter, he falsely claimed that he couldn’t accommodate a husband and wife together. I’m sure they could’ve Done better"
Ưu: "crew excellent, food excellent, entertainment good."
Khuyết điểm: "Space between seat rows is barely adequate."
Khuyết điểm: "We were delayed for quite some time with no explanation."
Ưu: "Flight was on time."
Khuyết điểm: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Khuyết điểm: "Food"
Ưu: "Service. Food everting was. Excellent"
Ưu: "Food was excellent"
Khuyết điểm: "Temperature way too warm"
Ưu: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Khuyết điểm: "little delay in departure"
Khuyết điểm: "Too warm, chaotic boarding, not enough baggage space, airline couldn’t upgrade me at the gate with miles."
Khuyết điểm: "I didn’t like The flight from Istanbul to Amman they changed my seat and put me next to a baby that throw up all over and I couldn’t have one minute of peace all flight long"
Ưu: "Really good food, good movies, overall nice feel."
Khuyết điểm: "Chairs are a bit tightly packed, but not too bad."
Ưu: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Khuyết điểm: "Not their fault but 14-hour flights are exhausting."
Ưu: "Perfect take off and landing. Very smooth flight with good service"
Ưu: "Nothing. How can anyone overbook a flight and want the passengers to pay the price. Food is horrible. Will never book with this airline again"
Khuyết điểm: "Everything. Customer service is horrible"
Khuyết điểm: "From more than 1h layover to 5 minutes."
Ưu: "Pilot was operating nicely, temperature was acceptable,"
Khuyết điểm: "Cabin crews should pay more attention to elder people,"
Ưu: "No any trouble during flight."
Khuyết điểm: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Ưu: "Free upgrades are great, unfortunately rare."
Ưu: "Flight was on time"
Khuyết điểm: "I forgot to choose special meal request but they have good vegeterian food options"
Ưu: "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
Khuyết điểm: "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
Ưu: "The service of both the ground and flight teams"
Khuyết điểm: "Food and entertainment was a bit less than the usual standard"
Ưu: "Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!"
Ưu: "I definitely recommend Turkish Airlines because of the services offered and customer service."
Ưu: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Khuyết điểm: "My flight was cancelled without any notification and a choice to reschedule."
Khuyết điểm: "Inefficiency"
Ưu: "Attentiveness of staff."
Khuyết điểm: "The check-in was quite hectic."
Khuyết điểm: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Ưu: "The staff were very friendly and welcoming"
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Khuyết điểm: "Flight was canceled 4. in this year. 17 passangers is not good biznis for TURKISH AIRLINES"
Khuyết điểm: "Entertainment system was present, but not working. Short enough flight that we didn't need it, though"
Ưu: "Good service and good food!"
Khuyết điểm: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"
Ưu: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Khuyết điểm: "On the flight back our seats did not recline."
Ưu: "Lending was excellent"
Ưu: "Transit was okay."
Khuyết điểm: "Food was not accommodated - no vegetarian food provided."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "2 hour departure delay."
Ưu: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Khuyết điểm: "Can't think of a thing that could actually be changed."
Ưu: "Crew was nice and friendly."
Khuyết điểm: "Food was not very good."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Clean, fast, & efficient"
Khuyết điểm: "We reserved the seats we wanted on all our flights. On every leg of out trip Turkish Air reassigned us to very poor inside seats without notifying us. I will not fly Turkish Air again."