We didn't get the seats we reserved a month earlier. We had booked seats 12D and F and got 18C and D, which are on both sides of the gangway. Btw, on the whole trip we were assigned different seats further back in the plane to the ones we booked.
At Seat D19 headphone jack had a problem. No entertainment!
Everything about the flight from online checkin to boarding to the flight itself was very good. Upon landing we lost all good feelings while waiting for an hour and a half for our luggage.
The transfer in Toronto for my connection , was a close call. The custom lines were long . More time needed between flights for no issue for connecting flight.
Ưu: "Got there"
Khuyết điểm: "Way too expensive"
Ưu: "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
Khuyết điểm: "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
Khuyết điểm: "We were not informed our flight had been cancelled"
Khuyết điểm: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Khuyết điểm: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Ưu: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Khuyết điểm: "Long line to check in at T1."
Ưu: "The seat space was good and the flight ended without incident."
Khuyết điểm: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Khuyết điểm: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Ưu: "The extra seating room on the plane"
Khuyết điểm: "The booking times from kayak to air canada did not match. Air canada shows times in hundred hours and kayak shows them in am/pm."
Khuyết điểm: "Always late, overall service is appalling. Only reason they are around is due to protective policies of the Canadian government"
Ưu: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Khuyết điểm: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Khuyết điểm: "Once I landed at my final destination, luggage was delayed. Did not receive until several hours later."
Ưu: "Food OK."
Khuyết điểm: "Gift bags do not include neck support"
Ưu: "Not much of anything"
Khuyết điểm: "Lack of in-flight entertainment, uncomfortable seating"
Ưu: "We neglected to pre-order a vegan meal bu the flight attendants went out of their way to provide us food we could eat. They never showed signs of frustration or impatience. We were so appreciative!"
Ưu: "Upgraded to first class"
Khuyết điểm: "Plane was old"
Khuyết điểm: "See above."
Khuyết điểm: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Ưu: "Inexpensive, got me where I needed to go."
Khuyết điểm: "All food and headphones cost extra on a 6 hour international flight."
Ưu: "It was convenient from our local airport."
Khuyết điểm: "Tried to sell seat selection for $11 each way per person. Really awful policy for a 38 minute flight in a small plane. Don't get caught on that one."
Ưu: "Comfort, on time, friendly staff"
Khuyết điểm: "There was no USB port or an outlet on my seat to charge my cellphone."
Ưu: "Flight from Windsor to Toronto wa good. The connecting flight was cancelled and the next flights was over booked so we had to over night in Toronto. Then get up at 530 to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough."
Khuyết điểm: "Our connecting flight from Toronto to Thunder Bay was cancelled. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Ưu: "There were a couple guys sitting behind us who kept asking the stewardesses for more beer and more wine. And the stewardesses kept giving them for what they asked (free). These guys became loud - as drunks do. It was annoying as we couldn't hear the movie we were watching because those guys were so loud. Any alcohol being served out of meal time either should be charged or put a limit of two max."
Khuyết điểm: "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."
Ưu: "The seats were generous. The crew was efficient. The flight was on time going but late returning due to fog which is not the fault of the airline."
Khuyết điểm: "Sadly, it took 1.5 hours to check in at the Air Canada counter in St. Maarten. You could not do it online!!! It was a very long time to wait in line. Plus, we didn't have time to make any duty free purchases. Unfortunate."
Ưu: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Khuyết điểm: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Khuyết điểm: "I believe that Air Canada had actually over booked the flight. When I checked in for my flight online, I didn't have a seat assigned. This made my entire night before and morning of the flight very uncomfortable as I was worried the entire time that I wouldn't get to work because of this."
Khuyết điểm: "They boarded early while our connecting flight was late. They told us they could not allow us in even though we arrived 1 hour before. Had to purchase all new tickets."
Khuyết điểm: "delay after delay after delay. And the boarding location is shameful."
Ưu: "Media and staff very good"
Khuyết điểm: "Airport was empty, plane was empty. But still had to wait to get on due to filled with people who put suitcases away that sat near front but not first class."
Ưu: "Trouble free"
Khuyết điểm: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Khuyết điểm: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet."
Khuyết điểm: "Crew didn't come around much for most of flight, except for duty free - couldn't get water, or hot water for tea for a long time"
Khuyết điểm: "Staff was rude. And I was seated next to an alchoholic"
Ưu: "On such a small plane I am just glad I land in one piece and that we do not hit turbulence. The Windsor airport is very pleasant to deal with as an alternative to leaving from Detroit Metro. I will choose to do this when flights are available."
Ưu: "We got in a little early. More room than many in regular economy. All employees encountered pleasant and competent."
Khuyết điểm: "Nothing comes to mind other than the normal air travel has led of security."
Ưu: "Flight took 1 hour instead of the scheduled 1.5 hours."
Khuyết điểm: "Flight was a half hour late to board and then another hour late to actually take off."
Ưu: "Food is good"
Khuyết điểm: "Late again, in the last 4 flights over the last 5-6 weeks I was on time once. Two of the last 3 flights you lost my luggage and both times I was told I would have it late in the day or early evening. 3 weeks ago I received it 36 hours later and yesterday I got it the next morning. 3 weeks ago the overhead lights did not work in almost the entire plan. Yesterday, my movie kept cutting out and the guy next to me and a few others too. I got so frustrated that I shut it off."
Ưu: "Plane seats were comfortable with decent headrests and reclining. First class looked roomy, but I was in economy."
Khuyết điểm: "There was water/condensation dripping from the roof onto my lap while I was sleeping, and I woke up with my entire thigh drenched. I was able to move to an open seat, but the "gentleman" (coughjerkcough) next to me obviously wasn't happy about the encroachment, so he coped by elbowing me in the side throughout the entire 5-hour flight. Every movement of his was an opportunity to punch me in the arm or shoulder, and I don't even take up that much space, so he was literally reaching over into my seat to do this. And, this portion of the plane was in a cold zone. I and the other passengers were cold (I heard others complAining about it too)."
Ưu: "Flight was uneventful--just what I like!"
Khuyết điểm: "There was nothing that I can think of.."
Khuyết điểm: "No free alcohol. I know it sounds like a stupid complaint, but alcohol makes these flights way easier to handle. Also, no tv screens of any kind. You have to download the Air Canada app before hand so you can stream only their enabled content on their in flight wifi. It felt like I was flying the international version of Southwest."
Khuyết điểm: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"
Ưu: "The view"
Khuyết điểm: "The fact that they changed the gate and didn't bother to let anyone know until after the flight was actually meant to leave. Also leaving nearly two hours late."
Khuyết điểm: "They are so incompetent that they had us arriving in Germany on May 3 and connecting on May 2. We had to have the ticket rewritten TWICE."