courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
My TV screen was freezing, it was hard to navigate. Everything else was just excellent.
Khuyết điểm: "The service was excellent. The food was sometimes a challenge for me but that is just my food preferences."
Ưu: "Crew was nice and attentive."
Khuyết điểm: "I was disappointed that the middle seats were booked too. I was expecting the middle seats will be kept empty for social distancing purposes."
Khuyết điểm: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Khuyết điểm: "No comments"
Ưu: "Qatar airlines seat"
Khuyết điểm: "Bigger lavatory in the plains"
Khuyết điểm: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Khuyết điểm: "N/a"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Everything was just average to poor."
Khuyết điểm: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Khuyết điểm: "Nothing"
Khuyết điểm: "For 1.5 kilo overwait I’ve been charged $65"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Attentive service - woke me up before landing (as instructed) and served a meal."
Khuyết điểm: "Boarding on Doha was chaotic"
Ưu: "Nice,clean, efficient"
Khuyết điểm: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Great service, friendly and helpful"
Ưu: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "It arrived on Time."
Khuyết điểm: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Khuyết điểm: "Food"
Ưu: "Excellent airport; always on time; good meals; excellent entertainment"
Ưu: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Ưu: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Khuyết điểm: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Ưu: "The check in crew needs training and learning the international rules Also they are missing kindness"
Khuyết điểm: "Need completely replacement with expert crew"
Ưu: "Everything is good thank you so mach !!!!"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Poor choice of inflight movies"
Ưu: "service, cleanliness"
Khuyết điểm: "seats too narrow, but understandable"
Ưu: "Stuardess verry nice, exceptional"
Ưu: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Khuyết điểm: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."
Ưu: "Service and crue was good"
Khuyết điểm: "Food"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Ưu: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Khuyết điểm: "Be more clear when explaining charges and fees including taxes"
Better communications when flight changes
Departure times were late
Ưu: "Comfortable seats. Amazing crew."
Khuyết điểm: "I think everything was upto the mark."
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Best airline!"
Ưu: "The crew were great"
Khuyết điểm: "This time , the food could have been better"
Khuyết điểm: "Seating"
Ưu: "Crew was amazing. Flight was on time. Seats were good per economy class"
Khuyết điểm: "Food could have been better"
Ưu: "Flight crew & food"
Khuyết điểm: "Need avoid delay flight, it’s hard to catch connecting flight"
Ưu: "Crew was good and seats were comfortable."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Khuyết điểm: "Excellent as usual"
Ưu: "Everything was great"
Khuyết điểm: "Emirates service has fallen over the last several years"
Khuyết điểm: "Beverage service was minimal even after requests"
Khuyết điểm: "Had "summon the crew" light on for 40 minutes, no one showed up"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "Seats are uncomfortable and crew uninterested"
Khuyết điểm: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."
Ưu: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Khuyết điểm: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Ưu: "It's time to check the competition."
Khuyết điểm: "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
Ưu: "Liked the Legroom in the Aircraft. Very roomy and nice Recline Chair. Food was O.K."
Khuyết điểm: "My 1 Bag was open. Lost few items. Not satisfied the luggage was handled by the crew. Overall Dissatisfied due to Bag was received in open condition. @ Amdavad Airport found issue by Crew but didn't take good care of it."
Ưu: "Nice airplane"
Khuyết điểm: "Snub crews"
Khuyết điểm: "The A/C was on full blast. Before take off the flight attendant took away my pillow from my lap?? No blanke was provided upon asking and my pillow was noy returned either. Considering this flight took off from CMB at 3:00 AM, both items would have been a great help. I skipped my meal."
Ưu: "Magnificent plane lots of space friendly crew."
Khuyết điểm: "The person behind me was kind of irritating"
Ưu: "We got upgraded which was a lovely surprise!"
Khuyết điểm: "Nothing with the actual flight."
Ưu: "We landed ahead of time"
Khuyết điểm: "Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service"
Khuyết điểm: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Khuyết điểm: "Rude and racist cabin crew!"
Ưu: "I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis."
Khuyết điểm: "I will never ever use emirates"
Ưu: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Khuyết điểm: "no complains"
Ưu: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Khuyết điểm: "Nothing"
Ưu: "Flight was comfortable"
Khuyết điểm: "They did not have enough Veg food even though I had requested it."
Ưu: "Everything was just fine just wish they can come up with a better name than economy class"
Ưu: "Did not get drinks at all until dinner was erred which was over 2 hours into the journey. May have been ok if I hadn't just run from a late arriving connection to make this leg of my flight and I was so thirsty!! Naturally they were out of what would have liked for my meal. However the worst part is that Mt luggage didn't make it to Heathrow with my flight and the service in trying to get my bags back has been shocking. Considering I was told my bags would be arriving in London 2 hours later I still do not have my bage in my possession- a day and a half later. And trying to get to talk to someone to help. This has been so frustrating and disappointing."
Khuyết điểm: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Ưu: "The flight entertainment system and crew were top-notch."
Khuyết điểm: "The off-loading from the plane after landing in Dubai was as terrible as I have experienced. It took forever to get off the train to the busses, the staff on the ground seemed very confused about who should go to which bus (much to the visible frustration of flight attendants), and once we boarded the bus, it was a half-hour trip to the airport terminal. Half an hour. Standing up, to get from the plane to the airport. We landed an A380 at the Emirates flagship airport on-time for a normally scheduled flight, and it seemed to take everyone by surprise."
Ưu: "I was pleasantly surprised how great our travel with Emirates was. We usually fly in business class when traveling to Europe, but this time we were pleasantly surprise that the economy on our flight was as good as business on most American airlines. We are looking forward to another flight with Emirates!"
Khuyết điểm: "Everything was great, I can't think of one thing that disappointed me."
Khuyết điểm: "food"
Ưu: "It's the best I could ask for the price I paid. Flights during weekdays are better than weekend in my opinion."
Ưu: "I like the selection of movies."
Khuyết điểm: "The check-in and gate staff were trying to weigh our carry-ons and make us adjust things when ultimately does it matter how much weight I can carry on the flight? What if I gained 20 pounds since I booked my ticket. Will I be charged? Seriously, if it's that big of a deal, there should be a limit on weight of the person plus their carry-ons. Thin people should not be hassled! I am saving a hundred or so pounds by not weighing so much! Stop hassling us for carry-ons!"
Khuyết điểm: "Baggage claim in Hyd took more than 2 hours"
Khuyết điểm: "Very quiet pleasant atmosphere on board, lovely staff, great food, all in all a pleasant experience"
Ưu: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."
Ưu: "Seats were large and comfortable. Lots of entertainment options."
Khuyết điểm: "They did not have the vegetarian meal that we had pre-booked, so they gave us an extra breakfast meal, which tasted bad and meant that we had the same meal twice (for dinner and breakfast). Additionally, our row (in the back of the plane) felt rather crammed in, and most of the overhead baggage space was taken up by blankets."
Ưu: "I was siting by an exit door, and it was plenty of room for my long legs."
Khuyết điểm: "Nothing not to like."
Ưu: "Great giving free wifi and liquor"
Khuyết điểm: "Food was bland and flight attendant were surly. Most disappointing was the high expectations we had of airline that didn't deliver."
Khuyết điểm: "Everything"