Tight space, No onboard entertainment, food served not so appetizing. There are other $food$ choices but you have to pay extra.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
No pillows provided. Crew very friendly
The travel experience was good. Looking forward traveling again with Singapore Airlines.
Ưu: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Khuyết điểm: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Ưu: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Ưu: "Amazing crew, great seating area and tasty menu."
Khuyết điểm: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Crew was attentive."
Khuyết điểm: "The entertainment was rather limited."
Ưu: "Average flight"
Khuyết điểm: "Seats on this aircraft have very upright seats. Not very comfy"
Ưu: "Kindy flight attedances,,smooth boarding,,delicious food"
Khuyết điểm: "Nothing"
Khuyết điểm: "Better food, better selection movies"
Ưu: "Good boarding, good arrival gate"
Khuyết điểm: "Old plane, entertainment system is very old and screen bad"
Ưu: "Entertainment system ok"
Khuyết điểm: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Ưu: "Extra touches and super pleasant and courteous staff."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Khuyết điểm: "Non"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "The Staff was very friendly."
Ưu: "Very comfortable"
Khuyết điểm: "I don’t see anything I didn’t like"
Ưu: "The attentiveness of the flight attendants and the new plane."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Khuyết điểm: "The desserts. The bun."
Ưu: "Very good service"
Khuyết điểm: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "food. schedule was on time"
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Khuyết điểm: "Food was very poor."
Ưu: "The service and fast flight"
Khuyết điểm: "N/A"
Ưu: "the crews were very polite and very helpful"
Ưu: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Very helpful and polite staff"
Khuyết điểm: "Old B777-200 with small personal screen. And they don't have pillows on board."
Ưu: "Staff friendly and efficient"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Ưu: "everything, excellent job"
Khuyết điểm: "cramped seats freezing cold"
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
The flight was smooth and attendants were efficient. Food was mediocre. Lounge food in Dubai was not good. Lounge food in Milan was excellent.
Emirates now started with popup adds in ICE for duty free discount which is very annoying
Ưu: "Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!"
Khuyết điểm: "This crew was much better. Smiling, happy and helping."
Ưu: "Everything was amazing, I would say best airlines from Male to Dubai. Crew is super amazing as well."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Ưu: "This leg was generally worse than Boston to Dubai. The airline staff were less polite, borderline rude."
Khuyết điểm: "As above"
Ưu: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Khuyết điểm: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Ưu: "Everything was great"
Khuyết điểm: "Emirates service has fallen over the last several years"
Ưu: "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
Ưu: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Khuyết điểm: "everything was mostly fine"
Ưu: "The flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
Ưu: "Emirates is everything we can wish"
Ưu: "I have checked in by online system was very easy to do check in, crew was excellent taking care of all the passengers service was excellent food very good, entertainment need to download with Russian language also as well"
Khuyết điểm: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."
Ưu: "The crew was friendly but not always available for requests. I suppose I could have used the "attendant call button" but it would have been nicer if they were more observant when I was looking at them with a look of "I need something" as they walked by"
Khuyết điểm: "Boarding process seems standard - always takes a long time to board and disembark. Older planes have screens with poor touchscreen responsiveness and poor resolution. I was surprised to see that the short-haul flights had better screens than the long-haul flights. I was on a 3 1/2 hour flight each way from Dubai/Delhi with beautiful screens but the long-haul each way from Dubai/Seattle had the crappy screens."
Khuyết điểm: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Ưu: "The food and the ICE video center"
Khuyết điểm: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Khuyết điểm: "Delayed and no hotel for an 11 hour layover"
Ưu: "The flight was on time"
Khuyết điểm: "I travelled internationally after 4 years. When I boarded my flight in New York, nobody cared to weigh my carry obs. However at my transit, while I was about to board the next flight, they weighed it and asked me to pay 100$ extra. If the airlines didn't allow more than 7 kilos carry on, they should have weighed it at the beginning of my trip since I had lots of room left in my check in and would have adjusted the luggage."
Ưu: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
Ưu: "Nothing. It was worst."
Khuyết điểm: "They bother me with my duty free gifts. You have to make some solutions"
Khuyết điểm: "Excess baggage kilo rate is much more expensive than most airlines"
Ưu: "I liked most of the food service. Not breakfast."
Khuyết điểm: "Cramped seating on 1st flight. High business class fares."
Ưu: "Business class was great! Service was great!"
Khuyết điểm: "Food"
Ưu: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Khuyết điểm: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
Ưu: "Crew is friendly and good service"
Khuyết điểm: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Khuyết điểm: "It was delayed for 8 hours!!!"
Ưu: "food wifi"
Khuyết điểm: "the airplane was filthy and old the touch screen was malfunctioning"
Ưu: "It's was my favorite traveling"
Ưu: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Khuyết điểm: "I did not get the seats I selected when booking"
Ưu: "The plane were newer. Larger monitor."
Khuyết điểm: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Ưu: "On time Excellent environment"
Ưu: "Did not get drinks at all until dinner was erred which was over 2 hours into the journey. May have been ok if I hadn't just run from a late arriving connection to make this leg of my flight and I was so thirsty!! Naturally they were out of what would have liked for my meal. However the worst part is that Mt luggage didn't make it to Heathrow with my flight and the service in trying to get my bags back has been shocking. Considering I was told my bags would be arriving in London 2 hours later I still do not have my bage in my possession- a day and a half later. And trying to get to talk to someone to help. This has been so frustrating and disappointing."
Ưu: "Crew couldn't have been friendlier!"
Khuyết điểm: "Great movie selection and food."
Ưu: "I watched movies the entire time."
Khuyết điểm: "I didnt like that i had to sleep on metal chairs at Maldives outside airport. My layover was 11hrs and 35 mins and enirates didnt accommodate me at all during the wait. Not even a meal voucher. Talked to a guy named Ishmael Shinad and he was beyond useless. Wasnt the happiest person on flight."
Ưu: "Again, the crew of Emerites Air are wonderful!"
Khuyết điểm: "I ate a vegetarian dinner that id not agree with me, and spent the last half of the trip near the bathroom."
Khuyết điểm: "19H i guess, window seat's screen was not working"
Ưu: "The seats were very comfortable and the entertainment system (screen, phone charger, etc) including all the entertainment (movies, music, tv shows) was exceptional"
Khuyết điểm: "nothing!"
Khuyết điểm: "My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son"
Ưu: "Seats, entertainment center, and service were incredible. Food was great too."
Khuyết điểm: "Would have liked ability to watch live TV of some sort."
Khuyết điểm: "There were few moments from few of the crew who were not treating me the same when compared to orhers. For example forgetting me while serving coffee even when I had held my cup close to the flight attendant."
The paneer served was so hard.
Perhaps providing a menu would have helped as it was my first time onboard and I did not know what was being served.
Ưu: "Not much."
Khuyết điểm: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Ưu: "I liked the fact that it was a direct flight"
Khuyết điểm: "Little more customer satisfaction"
Ưu: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Khuyết điểm: "All good"
Ưu: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Khuyết điểm: "if the cabin crew had been a little more cooperative, this flight could have been better"
Ưu: "Punctuality and cleanliness."
Khuyết điểm: "No comments."
Khuyết điểm: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Khuyết điểm: "No entertainment very bad seats no blanket when asked for"
Khuyết điểm: "Co passengers"
Khuyết điểm: "Good"
Ưu: "Amazing crew."
Khuyết điểm: "Better comfortable plane"
Ưu: "nothing, they did provide us with refreshments for flight delay."
Khuyết điểm: "everything has to be improved"
Khuyết điểm: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Ưu: "Punctuality, cabin crew and cleanliness."
Khuyết điểm: "Check in at Mumbai needs to be better coordinated."
Ưu: "Flight attendants were the best and very friendly"
Khuyết điểm: "Not much, on time flights and friendly flight attendants"
Ưu: "Always ahead of scheduled arrival in my last few flights. Love it"
Ưu: "Punctuality and professional service."
Khuyết điểm: "All good."
Ưu: "Cleanliness, quality of service and the attitude of cabin staff."
Khuyết điểm: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Khuyết điểm: "Everything."
Ưu: "Promptness and efficient management of time. Nice staff!"
Khuyết điểm: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Khuyết điểm: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Ưu: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Khuyết điểm: "Service facility is very good. I like IndiGo crew members & their behaviour."
Ưu: "Good service"
Khuyết điểm: "None"
Ưu: "Crew was professional and the plane was very clean"
Khuyết điểm: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Khuyết điểm: "Luggage lost. No apologies, no compensation"
Khuyết điểm: "Announcements should be in local language primarily. Crew was not friendly. No smiles on any of the crew members."
Ưu: "Good and friendly staff.Food is good"
Khuyết điểm: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Khuyết điểm: "Very uncomfortable seats. Small and hard"
Ưu: "Very smooth trip. Efficient control"
Khuyết điểm: "Boarding was late so flight was 20 minutes late at Delhi"
Ưu: "Other devices as usual ok."
Khuyết điểm: "No availability of merchandise items."
Ưu: "Everything except boarding"
Khuyết điểm: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Ưu: "Punctual and no frills flight, I would go again."
Khuyết điểm: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Ưu: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Khuyết điểm: "Heat"
Ưu: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Khuyết điểm: "Food out of stock"
Ưu: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Khuyết điểm: "No refreshments available for the return flight."
Ưu: "Indigo Airport and Crew all very professional and welcoming."
Khuyết điểm: "Same as above"
Ưu: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Khuyết điểm: "Nothing specific"
Ưu: "Seats are very nice."
Khuyết điểm: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Khuyết điểm: "No leg room"
Khuyết điểm: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"
Khuyết điểm: "Flight delayed."
Khuyết điểm: "Attentiveness and comfort passenger for any incident."
Khuyết điểm: "If seats could recline or have a pillow maybe."
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Ưu: "Inexpensive flight, attentive crew"
Khuyết điểm: "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
Khuyết điểm: "Flight delayed 2hrs"
Khuyết điểm: "It was a night flight. Inflight light was on almost throughout the entire flight."
Ưu: "Assistance in check in"
Khuyết điểm: "After early boarding still wait like 30 min plus seating in plane"
Ưu: "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
Ưu: "Good music Took off EARLY and landed EARLY"
Khuyết điểm: "Sprayed the cabin with bug spray"
Ưu: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "ドリンクの値段が高い"
Khuyết điểm: "They changed the time without announcing anyone. Each day the flight is at a different time."
Ưu: "Seat & food"
Khuyết điểm: "None"
Ưu: "Avoid this shitty airline since it’s NEVER EVER on time!"
Khuyết điểm: "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
Ưu: "The Aircraf was brand new"
Khuyết điểm: "Delay"
Ưu: "Good: cheap Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Khuyết điểm: "This one was also late"
Ưu: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Khuyết điểm: "For me, the seats a were uncomfortable. No lower back support."
Ưu: "Efficient service & great crew"
Ưu: "fast and easy"
Khuyết điểm: "seat comfort and leg room plus they charge for everything extra"
Khuyết điểm: "constant flight delays"
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Ưu: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Khuyết điểm: "Too hot - needed cooler air"
Khuyết điểm: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
Ưu: "Getting off"
Khuyết điểm: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Ưu: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Khuyết điểm: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Ưu: "First time I've flown with them. I was very impressed"
Khuyết điểm: "I liked everything"
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Ưu: "Great overall economic airline to travel with considering the price paid. I am glad to have the options to NOT pay for the food and entertainment since I never used it during a flight less than 6 hours. I am sure the food and entertainment is good for many passengers paid for them. The flight is on time, the boarding is well organized, the crew is courteous and bathroom is clean."
Ưu: "Low cost"
Khuyết điểm: "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
Ưu: "Left on time, everything was OK"
Khuyết điểm: "No beer for sale and no duty free on board though its an international flight. KLIA2 is a monster, miles to walk...."
Ưu: "Air Asia! Ground staffs are good service and helpful."
Ưu: "New aircraft A320-200 NEO"
Khuyết điểm: "Flight delay without information. Delay almost 1:45hrs."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Khuyết điểm: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
Khuyết điểm: "Everything also must charge, the worst one is even you pay them money they still want to charge extra, seat is the smallest among all airline."
Ưu: "Love the staff"
Khuyết điểm: "Everything was expensive"
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Khuyết điểm: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
Ưu: "The food"
Khuyết điểm: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Khuyết điểm: "Not many snack options for the short flight."
Ưu: "Easy and simple....hope it will be like this in the future flights as well...."
Khuyết điểm: "They do not necessarily seat minor children with their parents. Much bigger fight to get them to seat families together, which should be standard practice in the age of COVID. Below average legroom. Much less than in America and elsewhere."
Ưu: "Crew did not do much"
Khuyết điểm: "More service. Free water"
Ưu: "afforadable fares"
Khuyết điểm: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."
Ưu: "Relatively inexpensive and on time."
Khuyết điểm: "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
Ưu: "Quick boarding procedure, good price"
Khuyết điểm: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Ưu: "No line check in, efficient, quick bag drop, check in, on-time departure, good safe flight with food & water ( extra $4 USD)"
Khuyết điểm: "Leg room very cramped, but ok for a 90 minute flight. Hot Seats are better for $20 USD each extra."
Ưu: "Cool signage and ads. Quick on and off boarding process"
Khuyết điểm: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Ưu: "Good boarding"
Khuyết điểm: "Seat pitch it's very tight"
Ưu: "Crew were friendly, flight was on time"
Khuyết điểm: "They forgot one of my meals."
Khuyết điểm: "A bit more space. Knees were right up against seat in front of me."
Khuyết điểm: "Everything"
Ưu: "Staff was professional"
Khuyết điểm: "Seat comfort"
Ưu: "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"
Khuyết điểm: "Great flight experience"
Ưu: "Great flight. On time and smooth."
Ưu: "FOLKS PURCHASE EXCESS BAGGAGE WITH EXCESS WEIGHT ONLINE WHILE PURCHASING YOUR TICKETS IN ADVANCE, THEY WARN YOU TOO AS YOU PURCHASE YOUR TICKETS...other than that everything was so quick it didn't feel like the flight ever happened seriously"
Khuyết điểm: "Other than my baggage costing almost as much as my flight (which was inexpensive to begin with) what i didn't like has nothing to do with airport, airline or the country because there are always a few obnoxious tourists whom just seem not to know how to behave..."
Ưu: "Uniforms are nice"
Khuyết điểm: "All food was for sale not included. Good it was not more than a four hour flight and I happened to have kept some thai money since it was a flight out of thailand. Also, this was our connecting flight - one in the middle of three flights going back to LA. For some reason, the gate attendant decided to have issues with my wife's passport, ticket, and greencard. All were valid. We bought the tickets and were in the middle of the flight, so it was late for any questions..... Took them awhile to determine that the greencard was really none of their business since we were flying through china and into the US on another airline. Luckily we were able to get on the plane before it left. Seems like the gate agents need better training on this."
Khuyết điểm: "The ticket agent didn’t book us all the way through to Siem Reap."
Khuyết điểm: "The website clearly says that one checked bag is free, but not that it is only up to 15 kg. Not knowing this, we packed more than 15 kg and ended up having to pay $160 per bag in an overage fee. We had two bags. I would have really appreciated if the airline made the restrictions more clear. I do not plan to fly with Airasia again."
Ưu: "Crew very helpful Many drinks, coffee, tea & snacks were able to purchase in plane"
Khuyết điểm: "Flight got delayed It was said it will take 4 hours & sometimes to arrive but it took 5 hours Purchased hot seat but there wad no much difference between normal seats"
Khuyết điểm: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
Ưu: "Polite crew"
Khuyết điểm: "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess."
Khuyết điểm: "needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room"
Ưu: "I got there"
Khuyết điểm: "No food. No drink. Whole focus of staff was on selling"
Ưu: "Boarding time was accurate ."
Khuyết điểm: "One of the crew member was very hard and never smile at all, and not polite also."
Ưu: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
Khuyết điểm: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
Khuyết điểm: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Khuyết điểm: "For tall people - there isn't very much leg space, but this was OK for a short flight"
Ưu: "I am an international airline pilot and was very pleased with the professional attitude and service."
Ưu: "Good crew and efficient service"
Khuyết điểm: "Flight was 80 minutes late due to delay on incoming aircraft."
Khuyết điểm: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
Ưu: "Flight was on time."
Khuyết điểm: "I was charged more than $100 for 1 check in bag, 15 kg for international flight from Cambodia to Thailand. If my bag were over 15 kg but less than 20 kg then price would be 50-60% higher. I did not even ask how much I would pay if my single check in bag were over 20 kg. Obviously, if you have any check in bag you pay at least a double price for your flight. Leg space is designed for slim and trim Asians, all others who don't fit this description have problems."
Khuyết điểm: "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "Good food warm service"
Ưu: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Ưu: "Good price Just be aware that baggage chgs add up"
Khuyết điểm: "baggage charges"
Ưu: "Not a thing."
Khuyết điểm: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."
Ưu: "Had to pay for water when was thirsty. Coughing because of dry throat. Did not have credit card so suffered the whole way there. Made myself fall asleep."
Khuyết điểm: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Ưu: "nothing besides nice crew on board"
Khuyết điểm: "nothing free, even water on board. They are charging tripled price for bags if you did not check it in online. Personal in airport is not helpful."
Ưu: "Getting on board plane."
Khuyết điểm: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."
Ưu: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Ưu: "Low cost airline. Gets you from point A to B relatively cheaply."
Khuyết điểm: "Their website was confusing and didn't offer an option to pre-purchase checking in luggage. So I had to pay a much more to do so when I got to the check-in booth at the airport. Very little leg room. Thank goodness the flight was short."
Ưu: "On time arrival, good service and a flight crew always smiling and ready to help."
Khuyết điểm: "You are ok as long as you read the rules before you buy the tickets. No surprises."