The flight was good. Much is to be desired with the food. The landing can be a little better. Overall I would fly with you again and I would recommend you to others.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
please turn the wifi on in all flights :(
The entertainment screen and power outlet was out of order on whole left side of the plane for the full ride- 6 hours. It was terrible to be crammed in and have no where to escape to.
I had to wait over an hour for my luggage. A baby’s car seat jammed the luggage system.
The mask policy is not enforced by the crew. Multiple people around us would not even wear the mask or have it on their chin. Flight attendants would walk past these people and not say anything. All they do is make overhead announcements about the masks being mandatory but they are terrible at enforcing the rules, very disappointing.
Khuyết điểm: "Better food options for those in group 1"
Khuyết điểm: "Pagar una maleta demasiado"
Khuyết điểm: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Ưu: "Loved sitting in exit row. So much more room!"
Ưu: "Seats were comfortable enough to sleep for a few hours"
Khuyết điểm: "The ac in cabin could have been a lot colder"
Ưu: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Khuyết điểm: "Be on time"
Ưu: "The crew was fine"
Khuyết điểm: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Ưu: "Food and staff are great"
Khuyết điểm: "Small space between seats"
Khuyết điểm: "Less boarding groups"
Khuyết điểm: "The crew was not friendly. Rude tone."
Ưu: "Free movies on the included display and electric outlets are top notch."
Khuyết điểm: "I wish they would offer food service more in the middle as we just ate before boarding."
Ưu: "Only the food on this trip was good. Everything else had issues."
Khuyết điểm: "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
Ưu: "Crew on and off plans were helpful and nice."
Khuyết điểm: "Delayed for hours for a short one hour flight with multiple gate switches."
Khuyết điểm: "Most everything could have been better. All phases were far below average."
Ưu: "Direct flight Good crew"
Khuyết điểm: "Nobody gave us an explanation on why it was late"
Khuyết điểm: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Khuyết điểm: "Bathrooms didn't work delaying initial departure an hour. Ran to connecting flight and made it prior to door being closed. 12 passengers in total were told that we would be boarded and then were abrubly told none would be boarding our final leg to the Caymans even though our seats were available. Horrible company culture not focused on customers."
Ưu: "on time flight, excellent crew"
Khuyết điểm: "No being able to book seats easily and having to phone in for this"
Ưu: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Khuyết điểm: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Ưu: "Staff great, food good"
Khuyết điểm: "Seats had no cushioning for bottom. Need to improve"
Ưu: "Nice flight once we finally boarded!"
Khuyết điểm: "Flight was late causing me to run for my connecting international flight in LAX."
Ưu: "Quick easy flight"
Khuyết điểm: "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."
Ưu: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Khuyết điểm: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Khuyết điểm: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Ưu: "I gate checked in the stroller at LAX. When it was pretty much dumped in front of me at LHR with an unspecified apology, the sun hood was bent so it doesn't fold right anymore, there's scuff marks on the side, there's a part missing from the left wheel and it drags to one side now. Not happy. If I'd been told, we'll take this off you and damage it, I might have checked it normally. Our car seat was fine."
Khuyết điểm: "Damaging our stroller. Food wasn't good either. A yogurt with various toppings apparently is a "Continental breakfast"."
Khuyết điểm: "Not much offered on domestic flights."
Ưu: "The plane was big and comfy to sleep in."
Khuyết điểm: "Well no snacks but that's costumary these days"
Khuyết điểm: "Two hours late due to not having adequate equipment"
Khuyết điểm: "Overnight stay due to missed flight with no luggage or medication."
Ưu: "On time start and finish. All but one of the crew were pleasant. One was a bit imperious and seeming overwtought."
Khuyết điểm: "The 9 hour international leg of our flight was very, very uncomfortable. I'm 6'2", not a freak, and my legs were jammed against the seat frame in front on this new dreamliner Legroom AND seat width both markedly less than the short haul Airbus on our fist leg. To get one of the last 'extra room' seats would have been 179.00...rediculous. This was abuse."
Ưu: "The crew relax and smile"
Khuyết điểm: "very small seats"
Ưu: "Value for money"
Khuyết điểm: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Khuyết điểm: "Delays, attitudes, and fees"
Ưu: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Khuyết điểm: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Khuyết điểm: "Plane was falling apart. Food served frozen cold. Entertainment was commercials then nothing for hours. Crew was a mess and rude. Flight from hell."
Ưu: "Clean, friendly staff, great baggage tracking. Smooth flight."
Khuyết điểm: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
Khuyết điểm: "This flight did not offer any firm of entertainment. Very old plane ."
Khuyết điểm: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
The flight was good, but my luggage was lost
Ưu: "Flight was cancelled"
Khuyết điểm: "If flight took place"
Ưu: "Love the Airbus, roomy."
Khuyết điểm: "Better entertainment movies, food are boring."
Ưu: "I have no time for you sorry"
Ưu: "Early departure and early arrival. Everyone was very friendly."
Khuyết điểm: "We had to wait for staff to come and check in baggage."
Khuyết điểm: "Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle"
Ưu: "Flashy new seats."
Khuyết điểm: "Flight delayed"
Khuyết điểm: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Ưu: "seat was not comfortable as it was economy. staff was decent."
Khuyết điểm: "friendlier staff, better food options"
Khuyết điểm: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Ưu: "Crew was great. Seats and leg room better than other airlines."
Khuyết điểm: "Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price."
Khuyết điểm: "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."
Ưu: "The crew were above friendly, calling you by name and were very accommodating."
Khuyết điểm: "Plane was older, seats were grungy and the onboard entertainment was not updated, i.e: small screens with poor visibility, some screens did not even work for some passengers, limited amount of movies/entertainment for a 10 hour flight this was disappointing and seriously makes me reconsider flying British Airways ever again."
Khuyết điểm: "Feeling like one of many cattle funnelled through an already over-capacity system."
Ưu: "Crew was polite and helped a lot."
Khuyết điểm: "Confusing information about the terminal in Miami. Terminal C does not exist."
Ưu: "I got up to use the toilet after we were allowed to leave our seats then the next thing I knew we were getting ready to land! Qiuck journey amazing!"
Khuyết điểm: "The quickness of the journey"
Ưu: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Khuyết điểm: "No USB power ports by the seats."
Ưu: "Boarding OK, Seats very very comfortable. Enough space for my long legs"
Khuyết điểm: "Coffee and tea were proposed, but have to be paid. I would understand for alcohol, but for tea and coffee, as a customer I felt a bit insulted"
Khuyết điểm: "Once we got off the plane we had to go through security again and then rush through customs to get to our connecting flight. Customs agents wanted us to have our landing cards filled out before we got there but the crew on flight didn’t give passengers landing cards to fill out prior to landing and customs didn’t even have pens for us to fill our our forms. Super unhelpful and rude. Then our flight was delayed two hours which caused us to miss the train we needed out of the airport to West Jesmond. Thus forcing us to take a cab that was horrifically expensive. Super bummed on heathrow and British airlines. Would not travel through heathrow again."
Ưu: "The crew was very nice. The boarding was fairly organised. That’s about it."
Khuyết điểm: "I don’t know what the problem was with the air flow but it was hot and stuffy. The flight attendant tried to fix it several times but it was miserable. The seats are extremely narrow. No usb plugs and very little selection of movies."
Ưu: "They were very nice and honest"
Khuyết điểm: "Nothing at all"
Ưu: "It was a very typical short hop flight"
Khuyết điểm: "Unfortunately BA have turned into a budget airline experience at higher than budget airline prices."
Ưu: "The crew are friendly and do help where possible."
Khuyết điểm: "Choice of food is poor, not having a full service and having to pay for checked baggage from what was once “the world’s favourite”"
Ưu: "things went smoothly once we were boarded"
Khuyết điểm: "they kept changing boarding time. not their fault, i suppose."
Ưu: "Air hostesses were good"
Khuyết điểm: "Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again."
Ưu: "The crew were great, boarding was very easy."
Khuyết điểm: "The seats were narrow and breakfast was poor."
Khuyết điểm: "the only hard part was the boarding in London, very hard to hear the boarding directions. Kind of chaotic. BUT it all worked out"
Ưu: "The crew was amazing!!!!"
Khuyết điểm: "No leg room!"
Ưu: "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Khuyết điểm: "I'm tall and the budget seat was 'tight'. But it was to be expecdted."
Ưu: "Nothing. Just about delivered the minimum of what is expected of an airline, but did not over achieve. Definitely not the wow experience that BA advertises"
Khuyết điểm: "BA / Heathrow staff at the gate were rude, barely could understand what they were saying. The plane was an old 747 that needs an upgrade. Cabin crew were disorganized and seemed out of their depth"
Ưu: "Online check in & boarding pass on your phone using BA app."
Khuyết điểm: "Seats are quite cramped"
Ưu: "I love Tegel and it's too bad that it's on the way out. Easy, easy check in."
Ưu: "Fantastic crew. Very nice people."
Khuyết điểm: "Sitting in coach. The seats were so close together that the tv screen in front of me was blurry--it is that close to your face. Miserable. Could only watch one movie on a 10 hour flight because it gave me a headache. The seats are absolutely claustrophobic. It was miserable."
Ưu: "Very attentive crew smooth flight"
Khuyết điểm: "Poir food and cramped seats in economy"
Ưu: "Crew was nice"
Khuyết điểm: "Charged us 1/2 adult fare for lap infant. Lied to us we had assigned seats. Would not let us check in online. Lied at terminal we had bulkhead with area for infant. Incompetence and lying at several points. We have flown on multiple airlines with infant without any of these problems. VERY poor airlines."
Khuyết điểm: "Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row."
Khuyết điểm: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."
Ưu: "Very full flight but all went efficiently and smoothly. Staff excellent as usual."
Khuyết điểm: "Nothing I can think of."
Ưu: "What you expect on commuter hop, no problems."
Khuyết điểm: "No complaints"
Ưu: "Great movie selection! Really good...."
Khuyết điểm: "I'm 5.10 so seats are much worse for me because of long legs! Especially on a long flight :("
Ưu: "Friendly and caring crew."
Khuyết điểm: "Food not so good....but it is more due to my taste for food."
Ưu: "Crew was friendly, food was good, tv entertainment has a lot more choices now, decent leg room, smooth landing and take off,"
Khuyết điểm: "Flight being late 2 hours and we had to sit in the plane for that amount of time, they didn't their refreshment service early"
Ưu: "Food was very pleasant Choice of entertainment was good"
Khuyết điểm: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Ưu: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Khuyết điểm: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."