Everything was excellent. Nice legroom, wonderful food for Asian Vegetarian. For entertainment, I wish there was some South Indian options. Another minor thing for the connection flight from Bangkok to Ko Samai, my meal preference didn’t carry over and they provided only non-vegetarian food which I could not eat because I am a vegetarian.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
Easy flight boarded late but they made up the time
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Don’t use JetStar to go to Narita! Walking long distance to get to terminal. It’s like a some penalty or punishment !!!!
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "Typical flight and all went well."
Khuyết điểm: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Khuyết điểm: "Good space with large seats. Good food and service."
Ưu: "Crew was amazingly nice, friendly and very helpful..."
Khuyết điểm: "The 767 business class seat from Tokyo to Jakarta could be better. Movies and other entertainment needs more variety. Not enough movies..."
Ưu: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Khuyết điểm: "The movie selection and meals were not bad, but I've had better on other airlines."
Ưu: "Good crews."
Khuyết điểm: "Space seats."
Ưu: "crew was professional, attentive and polite"
Ưu: "Crew very helpful. Seat roomy."
Khuyết điểm: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Khuyết điểm: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Ưu: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Khuyết điểm: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ưu: "Very friendly and polite. Very helpful and on time."
Ưu: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Ưu: "Friendly diligent staff"
Khuyết điểm: "No announcement to acknowledge the bumpy ride"
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "Crew was very pleasant"
Khuyết điểm: "Food was fair, not great."
Ưu: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Khuyết điểm: "Too long and no rest."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very nice airplane with new technology"
Khuyết điểm: "Nothing"
Ưu: "Service was amazing. Flight attendants were very..attentive!"
Ưu: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Khuyết điểm: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Ưu: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
Ưu: "leg space was better than with other companies"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Khuyết điểm: "The food is getting terrible. They had better food a year ago."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Khuyết điểm: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Ưu: "Very clean. They check the bathroom pretty often un-like AA. Good food."
Khuyết điểm: "I always prefer this airlines."
Ưu: "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
Ưu: "Service & seats are great."
Khuyết điểm: "The connections were a bit late, making the long trip longer!"
Ưu: "excellent seat space and excellent in-flight service."
Khuyết điểm: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Ưu: "Good food, and entertaimet!"
Khuyết điểm: "Chair is way too hard."
Ưu: "Premium economy is marginally better than economy in terms of seat."
Khuyết điểm: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
information guide where to go next gate.
food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
Ưu: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Khuyết điểm: "Nothing significant!"
Ưu: "Amazing services and foods"
Khuyết điểm: "The business class seat was great"
Khuyết điểm: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Khuyết điểm: "Better food, better selection movies"
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Ưu: "The staff is amazing and know what parents of bubs need."
Ưu: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Ưu: "Excellent crew, service and food"
Ưu: "The trip was horrible we have to sit separately three places."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "Delayed"
Khuyết điểm: "The desserts. The bun."
Ưu: "Staff, food and emenities great for economy class"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Khuyết điểm: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Ưu: "Priority line for boarding and security, reclining seats, foot stand"
Khuyết điểm: "Priority boarding not available in India, food and food choices and lackluster service"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Khuyết điểm: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Ưu: "Crew was friendly and whole on ground process was efficient."
Khuyết điểm: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Very comfortable great personal service. Smooth flight,on schedule."
Ưu: "Very friendly crew & modern aircraft"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Khuyết điểm: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ưu: "Everything else was good"
Khuyết điểm: "Old aircraft with tired looking seats."
Ưu: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Khuyết điểm: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Ưu: "everything, excellent job"
Ưu: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ưu: "Attentive Staff - Fabulous"
Ưu: "everything great, every time again"
There was not enough of one option for the lunch served in Business Class. Big disappointment. Meal should be served by soliciting the choices of the passenger in order. Passenger should not have to ask for the soup and starters to get them!!! So better training.
Service was excellent but food was mediocre
Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
The flight was good, however the food is horrible AVML.
Service should have been better
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
TV monitors are very old. Touchpad does jot work well.
Ưu: "Amazing crew, super hospitality, conformable sit"
Khuyết điểm: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Ưu: "Wifi !!!!"
Khuyết điểm: "Bigger seats"
Khuyết điểm: "Lots of noisy babies / young children"
Ưu: "Crew was very helpful for everything"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Crew was amazing and aircraft was clean and seats comfortable!"
Khuyết điểm: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"
Ưu: "All crews are helpful especially to parents traveling with young kid."
Khuyết điểm: "More variety of food would be great"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Liked comfort and srvice"
Khuyết điểm: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Had always liked the airline and on board crew members"
Khuyết điểm: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "comfortable seats good service"
Khuyết điểm: "nothing"
Ưu: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Khuyết điểm: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Ưu: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Ưu: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Khuyết điểm: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Ưu: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Khuyết điểm: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Ưu: "Overall ok. Wheel chair was.not available In Karachi and in Houston"
Khuyết điểm: "Attention to special needs"
Khuyết điểm: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Khuyết điểm: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Ưu: "Lots of space as the flight quite quiet. Very friendly staff."
Ưu: "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Khuyết điểm: "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."
Khuyết điểm: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Ưu: "Comfortable wide seats, good service"
Ưu: "Nice aircraft."
Khuyết điểm: "Gate security at Doha was too disorganized - could have let passengers know put everything in bag instead of at last minute having to put wallet, passport, etc in open bin and be afraid it would get stolen or misplaced."
Khuyết điểm: "Okay"
Khuyết điểm: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Khuyết điểm: "delays with little information and compensation"
Ưu: "The crew were excellent"
Khuyết điểm: "The plane was too small and lots of turbulence"
Great flight, friendly staff and good food
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
Khuyết điểm: "No comments"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude."
Khuyết điểm: "The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't."
Khuyết điểm: "Seating"
Khuyết điểm: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Ưu: "The seats are very uncomfortable. impossible to be comfortable."
Khuyết điểm: "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Khuyết điểm: "The boarding could have been better."
Ưu: "Relaxing Cabin crew were awesome"
Khuyết điểm: "Not that I can think if"
Khuyết điểm: "yes"
Khuyết điểm: "Food could be tastier. But, you can’t starve"
Ưu: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Khuyết điểm: "Perhaps boarding."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Comfortable overall, not much turbulance"
Khuyết điểm: "Nothing"
Ưu: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Khuyết điểm: "They only give out small cups of water. I would have liked the option of a bottled water as well as for the elder I was traveling with. They did not come around as often with water as we needed. but this complaint is so minor compared to our overall experience that I did not want to even mention it."
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Lovely flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Ưu: "a vast improvement on the flydubai flight that took me there"
Ưu: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Khuyết điểm: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Ưu: "Flight was on time"
Khuyết điểm: "Crew was surly, never smiled. They all seemed very tired and intolerant of customers. Service was minimal. Food was tasteless and salty. Water was offered only once on a 14 hour flight. Aircraft was very cramped- no room to walk in the aisle without hitting the aisle seats. Overhead compartments were crammed full and it was very difficult to find space for a small bag."
Ưu: "Most of the crew was nice and accommodating"
Khuyết điểm: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Khuyết điểm: "We already quoted vegetarian but they failed to serve vegetarian, but they arranged substitute that is happy to me."
Khuyết điểm: "Nothing"
Ưu: "Everything very, very good!!!"
Ưu: "i like the cabin crew"
Khuyết điểm: "N/A"
Ưu: "I was randomly upgraded to business and it was such a treat! The service on Emirates is impeccable and the staff takes care of everything. I have always loved flying on Emirates and this last experience was truly the best flight I've had. The comfort and consideration of Emirates flights are definitely unmatched."
Ưu: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Khuyết điểm: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Ưu: "I liked the food and entertainment only."
Khuyết điểm: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Khuyết điểm: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
Ưu: "Food is terrible. Not what it used to be. Don't keep the bathrooms clean as they used to. Service just isn't as great as it used to be sadly. Entertainment is great tho!"
Khuyết điểm: "Nothing"
Khuyết điểm: "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
Ưu: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Khuyết điểm: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Ưu: "Seamless flight with usual high standrd of on-board service and food"
Khuyết điểm: "N/A"
Ưu: "I always see the best experience with emirates"
Ưu: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Khuyết điểm: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Ưu: "Nothing much to complain about"
Khuyết điểm: "Shuttters always closed"
Khuyết điểm: "food"
Rude staff through the experience. Extremely warm cabin temperature during the flights with no seemingly capable of addressing this.
Checking in was smooth.They can offer more options for food.
Ưu: "Not much I liked at all for the rave I’ve been hearing."
Khuyết điểm: "Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening."
Ưu: "Very good leg room and comfortable seat."
Ưu: "It was a great flight."
Khuyết điểm: "The cabin temperature was a little warm"
Ưu: "Good food good movies"
Khuyết điểm: "Personal and service were grea!"
Khuyết điểm: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Khuyết điểm: "Entertainment system not operational"
Ưu: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Khuyết điểm: "It took a long time for them to collect our food trays."
Ưu: "Pilot was operating nicely, temperature was acceptable,"
Khuyết điểm: "Cabin crews should pay more attention to elder people,"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Boarding status changed straight from pre boarding to last call. No AC"
Ưu: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Khuyết điểm: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Ưu: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Khuyết điểm: "Will never fly Turkish airlines again"
Ưu: "We received edit seats so we had more room which made the quick flight more comfortable."
Khuyết điểm: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Khuyết điểm: "Bad cold food. Crowded. Hi"
Khuyết điểm: "The space between the seats were narow"
Ưu: "Food was amazing. Service was great."
Khuyết điểm: "A little turbulence"
Ưu: "Friendly and attentive crew and quality of food and beverages served"
Khuyết điểm: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Ưu: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Khuyết điểm: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
Ưu: "This was my firsth fly with this company and I was sorprice. This was wonderfull.Very good food, exelent. On line news."
Ưu: "The window seat"
Khuyết điểm: "Nothing"
Ưu: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Khuyết điểm: "not a fan of the tight sitting"
Ưu: "The Welcome from the crew member and Istanbul airport"
Khuyết điểm: "Food, Drinks and the service from Crew."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Crew were very nice and professional."
Khuyết điểm: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Ưu: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Khuyết điểm: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Khuyết điểm: "They lost one of my bags but I got it in the afternoon the next day."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "There wasa cue 100 m before the gate at Istanbul Airport. The cue became a crowd ahead 4 gates, everybody nervous, pushing, no order, late for boarding, no information. Never seen such nervous crowd."
Ưu: "Turkish airlines changed my flight to another airline free of charge and for the same day. The new flight was definitely double the price that I originally paid and got my to my destination a lot faster than I would have if I had been able to take the original flight. Alitalia was a great, direct flight to my final destination."
Khuyết điểm: "Of course having a cancelled flight is always a negative but the worst part about my experience was that I waited 2 hours in line before being helped to change my flight, and I was only about 8th or 10th in line. They also only had one person to help everyone at the ticket counter until 2 hours later they added another person. In the end everything worked out and everyone was for the most part really nice but that waiting was annoying."
Ưu: "The quality of service is always on top, kindness and help is always when you ask..."
Ưu: "Turkish delight and endless beverage service :)"
Ưu: "The entertainment part."
Khuyết điểm: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Khuyết điểm: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Ưu: "sevice, personnel"
Khuyết điểm: "food"
Khuyết điểm: "The food is horrible"
Ưu: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
Ưu: "One of the best airlines I've ever flown. Would definitely recommend."
Ưu: "Liked most of the part."
Khuyết điểm: "Requested a wheel chair for elderly person with difficulty of walking. The flight from ODS through Istambul to MIA. Did it get the wheel chair in Istambul. For such a great airline big disappointment in this matter."