My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
I like the service. The seat cushion was worn out and very uncomfortable.
They are all good,but can’t compare with Japanese airlines
Khuyết điểm: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Khuyết điểm: "Menu options, movies"
Khuyết điểm: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Ưu: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Khuyết điểm: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Ưu: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Khuyết điểm: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Khuyết điểm: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Khuyết điểm: "Very professional and friendly crew. Food quality was excellent."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Khuyết điểm: "Fix ANA US-JP online booking system."
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "crew was professional, attentive and polite"
Ưu: "Sky Time drink was interesting. Flight was on time."
Khuyết điểm: "More leg room. Better information on what is included as far as meals / drinks."
Ưu: "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
Khuyết điểm: "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "The food"
Khuyết điểm: "My 12 hrs layover in Japan."
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Ưu: "The service, more leg rooms and flight attendants were very friendly."
Ưu: "Everything. Was just outstanding."
Khuyết điểm: "No complaints"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Khuyết điểm: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Ưu: "Very nice , good service"
Khuyết điểm: "None"
Ưu: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Ưu: "Everything was perfect! Thank you for a great experience!"
Ưu: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Khuyết điểm: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Food served was actually pretty good."
Khuyết điểm: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ưu: "The whole price was wonderful I like everything about it"
Khuyết điểm: "There is nothing to dislike about the flight"
Ưu: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Ưu: "The food and plum wine. The entertainment packet was nice too!"
Khuyết điểm: "The folks coughing on the plane."
Ưu: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Khuyết điểm: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Khuyết điểm: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Ưu: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Khuyết điểm: "Everything!"
Ưu: "Comfort seat, decent food, polite service"
Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Ưu: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Khuyết điểm: "Nothing. Was great."
Khuyết điểm: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Khuyết điểm: "Old entertainment system, terrible food"
Khuyết điểm: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Khuyết điểm: "The seats felt like there was no padding in the seat. The back was fine."
Ưu: "The crew was very friendly and attentive. They look after the customers."
Khuyết điểm: "I can't think of anything that could have been better."
Ưu: "The crew was amazing. They were all very nice to us."
Khuyết điểm: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
Ưu: "Seats were comfortable, crew was good"
Ưu: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Khuyết điểm: "Seats are cramped and small"
Khuyết điểm: "Good"
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "One of the best service! Thank you!"
Ưu: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Khuyết điểm: "The food was not enough, we felt so hungry before arriving."
Ưu: "Flight departed on time, landed on time....excellent service, too."
Khuyết điểm: "Nothing"
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "Crew were very hospitable"
Ưu: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Khuyết điểm: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Ưu: "Pretty much everything"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "comfortable seats"
Khuyết điểm: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Ưu: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Khuyết điểm: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Khuyết điểm: "Same repeating music"
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "didnt make it to tokoyo"
Ưu: "Good food, seats were comfy enough for a 4.5-hr flight."
Khuyết điểm: "Better Hollywood options for entertainment."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Khuyết điểm: "Food choices very limited, and quality is sub-par."
Ưu: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Khuyết điểm: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ưu: "more new movies will be better"
Ưu: "felt Agent's kind care of elder (me) at Airport. Thanks."
Khuyết điểm: "Full of passengers. Code Share!?"
Ưu: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Khuyết điểm: "No"
Khuyết điểm: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Flight was very good - enjoyed meal and entertainment"
Khuyết điểm: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Khuyết điểm: "N/a"
Ưu: "All staff were very helpful and polite!"
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Delayed flight an hour and a half"
Ưu: "Again, the flight attendants were kind and tried to be very helpful."
Khuyết điểm: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Ưu: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Khuyết điểm: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
We landed at 8:30pm and did not deplane until 9:45pm. We had to take busses to a terminal gate. It was awful.
The flight was delayed for over an hour while they tried to find a crew for the flight. The flight crew that eventually showed up were friendly and did a good job. However, getting in at 1:00AM meant that the airport was mostly closed when we arrived.
Ưu: "The crew and the quick boarding"
Khuyết điểm: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Khuyết điểm: "Travelling to Lagos constitute of about 75% Nigerian, it would have been better in term of entertainment to include films and music from Nigeria or African in your entertainment list"
Ưu: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Khuyết điểm: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Ưu: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Ưu: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Khuyết điểm: "Good for now"
Ưu: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Khuyết điểm: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Ưu: "The crew was great. The pilots too."
Khuyết điểm: "The audio and video at my seat did not work correctly."
Khuyết điểm: "Temperature control. Information about the delay"
Ưu: "Comfort, efficiency and entertainment were great."
Khuyết điểm: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Ưu: "I like the comfortable seats and the entertainment feature found on every seat."
Khuyết điểm: "Not much. Delta is superior"
Khuyết điểm: "Every thing was good"
Ưu: "The crew was nice!"
Khuyết điểm: "It was a good expiriance traveling with delta!"
Ưu: "comfort plus really makes a difference"
Khuyết điểm: "include at least 1 checked back with comfort plus or some kind of discount."
Ưu: "There is Nothing that like"
Khuyết điểm: "If you allowed me to get in this flight everything would've been fine.?"
Khuyết điểm: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Ưu: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Khuyết điểm: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Khuyết điểm: "Disembarking could be more efficient"
Ưu: "Friendly fast service to Albany"
Khuyết điểm: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Ưu: "Delta in flight entertainment is great."
Khuyết điểm: "Always delayed."
Khuyết điểm: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Khuyết điểm: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "The attention to detail from the crew, and the friendliness"
Khuyết điểm: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."
Ưu: "Food, service and entertainment"
Khuyết điểm: "Entry into the aircraft was a bit chaotic"
Ưu: "The chargers worked in neither airplane."
Khuyết điểm: "The chargers worked in neither airplane."
Khuyết điểm: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Ưu: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Khuyết điểm: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Ưu: "Everyone was very friendly and concerned about us making our connections"
Khuyết điểm: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Ưu: "Excellent communication, friendly staff, and timely flight."
Khuyết điểm: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Khuyết điểm: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Ưu: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Khuyết điểm: "Air turbulence over the Midwest storms."
Ưu: "Tudo conforme esperado em um voo da Delta."
Khuyết điểm: "Nada a reclamar."
Ưu: "Really good about keeping us imformed about the delay with updates from podium and on phone."
Khuyết điểm: "It was 2 hours late without explanation."
Ưu: "Everything went smoothly."
Ưu: "On time. Good customer service. Easy route, no hassles."
Khuyết điểm: "Never made it on this flight and in the end my luggage was lost."
Ưu: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Ưu: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Khuyết điểm: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Ưu: "Smooth flight; informative crew"
Ưu: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Ưu: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Khuyết điểm: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Ưu: "Thai soup."
Khuyết điểm: "Overcooked beef. Movie selection not as good as on domestic leg. We both still like the Delta One configuration on the 777's and Airbus' more than the 767's though."
Ưu: "Seats, video and overall comfort are all very nice on the new 900's."
Khuyết điểm: "Nothing."
Ưu: "stewardess was very kind and tried to make people happy during delay"
Khuyết điểm: "grounded in charlotte for over an hour despite captain giving false estimates and assurances over intercom. leg room tight and my chair could not lean back."
Khuyết điểm: "Shitty entertainment system. Have seen so much better."
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Flight was delayed one hour due to a mechanical issue.
Customer experience is horrible.
Khuyết điểm: "American is poorly prepared for day long delays."
Khuyết điểm: "No food or beverage service during covid-19"
Ưu: "The seat was comfortable, and the cabin in First Class was clean"
Khuyết điểm: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"
Ưu: "Everything was great."
Khuyết điểm: "Nothing. It was smooth and efficient."
Ưu: "My flight attendant always smiled and was very hospitable."
Khuyết điểm: "Nothing"
Ưu: "Customer service was excellent"
Khuyết điểm: "Great service always"
Ưu: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Khuyết điểm: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Khuyết điểm: "Everything."
Ưu: "Seating, nice personnel"
Khuyết điểm: "Long layover in Chicago"
Ưu: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Ưu: "Flight attendants were excellent. Communication from the flight deck was good as well"
Ưu: "Leaving on time"
Khuyết điểm: "Snack selection could have been better. Gluten free options."
Ưu: "The ground personal and flight crews did everything they could do make up for the delays."
Khuyết điểm: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Ưu: "Comfy seats and legroom in first class"
Khuyết điểm: "Expected more than cookies for food in first class."
Ưu: "by airlines"
Khuyết điểm: "flying next day trough LAX"
Khuyết điểm: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Ưu: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Khuyết điểm: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Ưu: "Food - What can I say about pretzels except "Okay"?!"
Khuyết điểm: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Ưu: "Crew was friendly and helpful. Boarding process was pretty quick."
Khuyết điểm: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Ưu: "Went without a hitch"
Khuyết điểm: "Na"
Ưu: "Dreamliner plane"
Khuyết điểm: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Khuyết điểm: "No food"
Khuyết điểm: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Ưu: "Nice people to fly with"
Khuyết điểm: "nothing"
Ưu: "everything fine"
Khuyết điểm: "having to gate-check our hand luggage"
Ưu: "Great staff. Arrived very early. Smooth flight ."
Khuyết điểm: "seats should be priced based on passengers' weight."
Khuyết điểm: "short flight herded like cattle. not much about it"
Khuyết điểm: "The information of code share was not clear..so I was expected to fly with JAL..."
Ưu: "Almost on time"
Khuyết điểm: "Boarding process, PA system volume very low at PHX"
Ưu: "Met expectations. Landed early."
Khuyết điểm: "Seats harder than expected"
Khuyết điểm: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Ưu: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Khuyết điểm: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Ưu: "Remodeled plane style"
Khuyết điểm: "Liked it"
Ưu: "Puntuality in both fly's"
Khuyết điểm: "Boarding took forever and I'm a Premium passenger."
Ưu: "On time, upgraded at Dallas"
Khuyết điểm: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Ưu: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Ưu: "Nothing really."
Khuyết điểm: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Ưu: "I liked the crew they were really helpful"
Khuyết điểm: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Ưu: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Khuyết điểm: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
The food was delicious, and the cabin crew was wonderful.
Flight attendants really need to make sure everyone is wearing their mask properly.
Khuyết điểm: "The flight was delayed over an hour. Because of that, I missed my appointment."
Ưu: "We arrived safely"
Khuyết điểm: "Late take off with no explanation No on board entertainment Other isle we sat in was even more cramped than the others."
Khuyết điểm: "It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague."
Ưu: "Nice crew"
Khuyết điểm: "Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool."
Khuyết điểm: "They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life."
Ưu: "crew friendly, talked to us, made sure we had everything we needed for a good flight"
Khuyết điểm: "Took off late due to weather"
Khuyết điểm: "45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic."
Ưu: "We made good time, and the crew was attentive and friendly."
Khuyết điểm: "My seat kept reclining on its own and had no headrest. Takeoff was rough, even for Albuquerque."
Khuyết điểm: "Baggage fees, food fees WiFi fees"
Khuyết điểm: "Pilots driving waaaay to fast"
Ưu: "Good landing, an I arrived earlier."
Khuyết điểm: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Khuyết điểm: "Did not have the free united entertainment on wifi. Only offered direct tv for a fee"
Ưu: "Quiet and comfortable"
Khuyết điểm: "No movie or tv"
Ưu: "Enjoyed the stroopwaffels that were handed out as snacks."
Ưu: "The check in staff was super friendly"
Khuyết điểm: "In flight entertainment didn't work and the flight was very bumpy."
Khuyết điểm: "Rude crew- not service oriented"
Ưu: "Very friendly staff"
Khuyết điểm: "Upset about not being allowed a carry on luggage."
Ưu: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Khuyết điểm: "Everything"
Ưu: "It was fine. I got to my destination."
Khuyết điểm: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Khuyết điểm: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."
Ưu: "Everyone was quite friendlly and personable, especially our flight attendants."
Khuyết điểm: "It was hard to hear the captain over the speaker. The inflight entertainment was expensive"
Khuyết điểm: "Late, missed my connection, have to fly out in the morning. Have 3 hrs to sleep & be back at the airport."
Khuyết điểm: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Khuyết điểm: "Water only"
Ưu: "All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work."
Khuyết điểm: "I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines."
Ưu: "We departed on time and arrived at least half an hour early."
Khuyết điểm: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Khuyết điểm: "No outlet to charge my phone"
Khuyết điểm: "- There wasn't space for my bag to go overhead - There were no options for food or entertainment - My seat was very cramped"
Khuyết điểm: "Seats could provide lower-lumbar support."
Ưu: "Had a great seat on the plane Missed my next flight the service people were very helpful getting me connections to my destination"
Khuyết điểm: "delayed because of weather in Denver"
Ưu: "On time, ahead of schedule"
Khuyết điểm: "Everything, United blows"
Ưu: "Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead."
Khuyết điểm: "Drives me nuts to find there is no gate available when we arrive."
Khuyết điểm: "Seated in last row no recline on chair!"
Ưu: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Khuyết điểm: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Ưu: "Smooth flight once we got in the air."
Khuyết điểm: "Didn't like the delay 2-3hours"
Ưu: "Quick flight back home, crew understood my needs of having to move 18 days from acl replacement surgery."
Khuyết điểm: "I had problems from the beginning of my flight to the end. My plane got canceled because they did not have enough Staff. I wasted a whole day of my vacation, waiting on flights"
Ưu: "My flight was delayed by a day due to the engine problem."
Khuyết điểm: "Got a voucher for a hotel that was of very poor quality. I made my own rebooking. Otherwise I probably would never leave ABQ."
Ưu: "Crew were fine."
Khuyết điểm: "Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong."
Ưu: "I think Topeka was her name. She was a very good flight attendant"
Khuyết điểm: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "Nice flight attendants"
Khuyết điểm: "Cramped seating, seat would not recline at all. Departure delayed due to poor airplane maintenance."