I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Ưu: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Ưu: "smoothing take off and landing"
Khuyết điểm: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Ưu: "Food is delicious"
Khuyết điểm: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Khuyết điểm: "Cleaning of bathrooms"
Khuyết điểm: "If they had gate number on bording pass from Doha to ahmedabad."
Khuyết điểm: "Great service."
Khuyết điểm: "Better vegetarian food"
Ưu: "Too crowded"
Khuyết điểm: "One more staff will be better"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Food was atrocious!"
Ưu: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Khuyết điểm: "Nice if they offered/served drinks before meals"
Ưu: "The crew was absolutely amazing"
Khuyết điểm: "More movies on the system"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "The crew were very friendly"
Khuyết điểm: "I was made to gate check my hand luggage."
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Khuyết điểm: "I enjoyed their meal and services wanted to be Oliver Twist"
Khuyết điểm: "Everything"
Khuyết điểm: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "nothing"
Ưu: "This has been one the good experience I had in so many years of travel"
Khuyết điểm: "I requested a special meal but was not given what I wanted. But overall decent food"
Ưu: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Khuyết điểm: "Not one of their newest planes."
Ưu: "Crew helped with my bags."
Khuyết điểm: "Lack of film choice"
Ưu: "The airline in general was good, provided a kit with socks, ese plugs,toothbrush and other essentials,good movie choices, overall customer service. They had free wifi which was amazing!!"
Khuyết điểm: "We took 2 long flights one from morrocco to Qatar and Qatar to dallas. The food on the flights was not the best, one the first one they ran out of chicken meal and only had fish left which was gross, for such a big airline you would also think they give a snack in between meals but they do not.also after giving you the food it took a long time for them to pick up the tray which I thought was unusual"
Ưu: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Khuyết điểm: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Khuyết điểm: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Khuyết điểm: "the flight was canceled."
Ưu: "Flight. Conections"
Khuyết điểm: "Change flexibility, helpfulness"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "The classy servieces in the plane..the plane it selfe is excellant"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Ưu: "Comfortable wide seats, good service"
Ưu: "boarding was okay"
Khuyết điểm: "BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket."
I had overall great experience.
Ưu: "Entertainment was great!"
Khuyết điểm: "The check-in was stressful and congested."
Ưu: "New planes, good food, nice crew"
Khuyết điểm: "Didnot like the airport in Istanbul 25 min of walk"
Ưu: "Layflat bed"
Khuyết điểm: "Turkish airlines desk crew in DC. Really old aircraft with problems with recliner in business class from IST to LHE. Wooo likely not fly Turkish airlines in future"
Ưu: "On time, check in staff was friendly and helpful"
Khuyết điểm: "It's has become useless to order a special meal on THY, it is never there Economy seat space is extremely tight"
Khuyết điểm: "Nice flight"
Ưu: "TK escorted us from the delayed flight from Dubai through security to ensure we made the connection"
Khuyết điểm: "The temperature on the flight was a bit too cold. I don't like the airlines that trade out the nice headsets for earbuds at the end of a flight. Change the process so we don't have to swap"
Ưu: "Food good. Staff friendly."
Khuyết điểm: "Kid sitting behind me was kicking my seat."
Ưu: "Good food"
Khuyết điểm: "Slow boarding, bad entertainment screen which should be replaced"
Ưu: "Good servise in the plane."
Khuyết điểm: "I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set."
Ưu: "Food, comfort, wifi, entertainment."
Khuyết điểm: "The flight left an hour late. But the crew never explained why the delay."
Ưu: "Organized overall"
Khuyết điểm: "Cabin way too cold"
Khuyết điểm: "Unable to select an aisle seat on second leg of trip from the check-in counter. Also, unable to book miles on my Lufthansa or United frequent flier"
Ưu: "Like flying first class"
Ưu: "We received kosher meals and snacks on both legs of the flight which we really appreciated. The flight attendants were pleasant and helpful. In flight movie and music selection was good. Bathrooms clean and well attended. Flights were on schedule."
Khuyết điểm: "I generally don't like flying. Sorry. Seats were very tight in Economy. Not enough water, though we usually bring it."
Khuyết điểm: "Leg room especially between Houston and Istanbul fo"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Flight was on time, great cabin crew."
Khuyết điểm: "Seats and Food was not as good as it used to be."
Khuyết điểm: "Staff was less than friendly and seats were not very comfortable in coach."
Ưu: "Good personal movie choices"
Khuyết điểm: "Taking a bus to plane"
Ưu: "Everything- well done"
Ưu: "food was good"
Khuyết điểm: "wifi was announced but did not work"
Ưu: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Ưu: "The crew was good and courteous. The food was pretty good.great entertainment options."
Khuyết điểm: "Could not access the wifi."
Khuyết điểm: "Dealy my flight"
Ưu: "It's all great. Recommended"
Ưu: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Khuyết điểm: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Khuyết điểm: "Passport control"
Ưu: "Setting, speed, arrival"
Khuyết điểm: "Long queue at passport control"
Ưu: "Airfare and convenient flight schedule that met my needs"
Khuyết điểm: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Ưu: "Very crowded on the plane with little leg room and very difficult to pass down the isle to get to the bathrooms. Food and entertainment were very good."
Khuyết điểm: "cramped seats, service by crew members, overall quality of food"
Ưu: "I didnt receive my baggage."
Ưu: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."
Ưu: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Great crew, pleasant fligt"
Ưu: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Ưu: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Khuyết điểm: "Can't think of a thing that could actually be changed."
Ưu: "*Lots of legroom *They still serve food! *Luggage fee extortion not as egregious as other airlines. *Nice entertainment system. Put simply: Turkish airlines is what most airlines USED TO be like about 25 years ago."
Khuyết điểm: "*Boarding is usually a bit disorganized with people always trying to switch seats. *If you are flying from Germany to Turkey, get on early. The overhead luggage compartments fill up fast. *This is more of a cultural thing: but it is annoying that passengers routinely get up and start grabbing their bags before the aircraft has even retracted the speed brakes upon landing..."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "The food and crew service"
Khuyết điểm: "The leg room is really limited in the economy cabin"
Ưu: "The crew service and food"
Khuyết điểm: "The legroom is very limited"
Ưu: "The entertainment selections and technology were great."
Khuyết điểm: "There were no announcements made during boarding and it was a little chaotic."
Ưu: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."
Ưu: "The stewardess was accommodating, boarding was easy"
Khuyết điểm: "Made my connection with 5 mins of plane takeoff, My luggage was lost, found the following day."
Ưu: "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
Khuyết điểm: "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Ưu: "The crew and the food were great!"
Khuyết điểm: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Khuyết điểm: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Khuyết điểm: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Ưu: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Khuyết điểm: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Khuyết điểm: "Everything very good"
Ưu: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Khuyết điểm: "See above. Overall, very nice experience."
Khuyết điểm: "fghjkl"
Ưu: "The crew was very careful"
Ưu: "Crew members"
Khuyết điểm: "Up to 1 hour late and they leaved my baggage in Paris"
Khuyết điểm: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Khuyết điểm: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Ưu: "Good selection of movies"
Ưu: "The Air France service was ok. Got me to my destination on time and alive."
Khuyết điểm: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Ưu: "Very quiet"
Khuyết điểm: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Ưu: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Khuyết điểm: "Nothing to complain about."
Khuyết điểm: "I didn’t have time to make it through customs. Missed my flight"
Ưu: "Everything was fine"
Khuyết điểm: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Ưu: "If the flight would have leave in time we would receive our luggage in time"
Ưu: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Khuyết điểm: "Nothing to like"
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "The friendliness and courtesy of the staff."
Khuyết điểm: "One piece of my luggage was left behind in Paris."
Ưu: "The space and the people"
Khuyết điểm: "Nothing"
Khuyết điểm: "I was asked to change my seat repeatedly"
Khuyết điểm: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Ưu: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Khuyết điểm: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Khuyết điểm: "My baggage was broken"
Khuyết điểm: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "No issues, quick trip, friendly staff, comfortable ride..."
Ưu: "That it was a night flight"
Khuyết điểm: "No airconditioning, no food choice, no space."
Ưu: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Khuyết điểm: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Khuyết điểm: "The crew was not very polite."
Ưu: "The fact that the plane made it to SFO"
Khuyết điểm: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Ưu: "The boarding process was smooth and the crew friendly. Flight ran on time."
Khuyết điểm: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Ưu: "Efficient check-in."
Khuyết điểm: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Ưu: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Khuyết điểm: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Ưu: "A short flight but attendants served us a snack and water with a smile."
Khuyết điểm: "No business class"
Ưu: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Khuyết điểm: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Ưu: "nice crew; excellent check in experience!"
Khuyết điểm: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
The 787 is like being on the ground! great plane..
Ưu: "the crew was nice"
Khuyết điểm: "They lie to you when they tell you that your luggage in included and you end paying $250 more. Now they only give you one meal in 9 hours and the prices keep going up. Find another company and another flight searcher."
Khuyết điểm: "The plane was old and had no entertainment, there was a technical problem with the plane that made us late"
Khuyết điểm: "Better plane Leave on time.....almost missed my connection to NY Lost my bag"
Khuyết điểm: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."
Ưu: "The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country"
Khuyết điểm: "Boarding started 50 minutes late without explanation and we sat on the plane at the gate for another 45 minutes without any explanation as to what the delay was for."
Ưu: "Great airline"
Khuyết điểm: "More choice of food"
Khuyết điểm: "check in was slow"
Ưu: "Crew was quite polite and sympatic"
Khuyết điểm: "The aircrafts is very old and small for all the passengers they put inside, and the food is really bad in quality and taste."
Khuyết điểm: "Don’t sit on the isles seat. I kept getting bumped by the staff with no apology. One male flight attendant kept bumping my arm just about every time he passed by. Made no attempt to avoid my arm or shoulder. I got pretty pissed by the third bump."
Ưu: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
Ưu: "Crew was great, the rest was average"
Khuyết điểm: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Ưu: "The price!"
Khuyết điểm: "Never on time!"
Ưu: "Great food"
Khuyết điểm: "Economy is cramped for 6’3” passenger"
Ưu: "Not much"
Khuyết điểm: "Poor customer service, outdated plane, uncomfortable seats, didn’t turn lights down until well after midnight. Hardly slept due to screaming babies and loud toilet flushes. Cold stewardesses and inedible food. Just an awful experience."
Ưu: "Missed the flight because couldn’t check in on line ! 3 days trying to check in and the company site wouldn’t work ‘"
Ưu: "the plane was modern."
Khuyết điểm: "They charge you 3 euro for water! Really?! You can’t give it to us for free. Lame"
Ưu: "Salimos a tiempo"
Khuyết điểm: "Los sobrecargos muy deficientes, poco amables, sirvieron muy tarde la comida, contestaban muy mal a lo que se les preguntaba, pésimo servicio"
Ưu: "Fine plane, took off on time from Malaga and got to Paris ahead of schedule!! Staff kind and courteous overall a pleasant experience"
Khuyết điểm: "Had to pay for food!"
Ưu: "Check in at airport staff Alba was very nice and helpful. Airplane crew was friendly but some of the air hostesses push their way through the pushing customers"
Khuyết điểm: "Needed my family to be together at flight. Customer service was useless and did not help to resolve the problem. It was only resolve at last minute at the airport check in. Jose the supervisor at sift 10!am was like a robot about the allocation sitting. Did not understand personal circumstances to have a family flying together on a 9 house flight. Customer service is generally useless and a very unpleasant experience, the new seat charges and the inflexibility is making me wonder if I will choose air Europa again for my flights from the US. Flight was also delay due to some lugage delays. Pretty messy experience overall."
Khuyết điểm: "Dejaron el equipaje en malaga"
Khuyết điểm: "I booked a Delta flight and got an Air Europa flight. The flight was two hours late. The plane was really old and and had no screens, USB chargers, super tight space and things kept breaking. I’ll never book a flight that is operated by Air Europa."
Ưu: "Although I was able to board the airline didn't have my name or reservation number or anything... it was like i never purchased a ticket. I had to wait until the plane was boarded and hope that someone didnt show up to get in the plane. This was the first leg of other connections to go to Amsterdam and it was too close to ruin my complete itinerary."
Khuyết điểm: "I did not appear in the airline system"
Ưu: "I was put on standby because I wasn’t able to check in before getting to the airport. They were overbooked."
Ưu: "Airplane was comfortable, tech was good, food also good and crew was kind."
Khuyết điểm: "The airline change my schedule without notifying. I had to call before my flights to be aware of what was going on. I can understand the situation on my first flight because San Juan was a mess after the hurricane but when they flight me to Madrid on October 1st they never mentioned that they were planning to cancel my return flight. The next week, when I was supposed to return, I called to reconfirm my flight just before checking out at the hotel when the say to me that my flight was cancelled. The other surprise was that they decided not to flight again to San Juan until March of 2018!!! She suggested that they can flight me to La Habana, Santo Domingo or Miami and then It was up to me to buy my way back home!!! Can you believe it?! It's the first time I've had an experience like that with an airline. I'm finayon San Juan a week after I was supposed to, thanks to the bad planning of Air Europa. I believe that the least that they can do is reassuring that every passenger that buys them a ticket can return home as planned."
Khuyết điểm: "Entertainment selection limited"
Ưu: "The staff were friendly, 1 woman went out of her way to help everyone. The plane was clean, bathrooms also, seats were roomy enough. Plane felt like it may be a newer one."
Khuyết điểm: "You had to pay for all food and drink. No complimentary anything offered, even water."
Khuyết điểm: "Still haven't received been over 2 days."
Khuyết điểm: "no service, bad food, no individual tv screens, no choice movies"
Ưu: "The flight was easy to board when it was time. We left and arrived on time."
Khuyết điểm: "There was only one person initially checking people in. Then when there was a second person, she was going to make us move to the end of the other line after waiting 30 minutes. She did end up taking us, but it was only after conceding that."
Khuyết điểm: "Really uncomfortable airplane with painful seats. Entertainment system (and airplane as a whole) was very outdated. Take off and landing were awful--it seemed like the pilot didn't know what he/she was doing."
Khuyết điểm: "prop plane"
Khuyết điểm: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Ưu: "Boarding was delayed by almost 2 hours and the reason given in the terminal speakers was "due to a crew change". This delay was ignored by the captain and crew upon boarding the plane 2 hours later. Even a simple apology would have been nice. The crew seemed a bit tense and the service was ok, not more. Some symbolic compensation would have been in place."
Khuyết điểm: "The flight itself was OK."
Ưu: "Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows."
Khuyết điểm: "One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded."
Ưu: "Smooth flight. Quick flight."
Khuyết điểm: "ALL food was sold to us. No movies."
Ưu: "Crew inside"
Khuyết điểm: "Airport gate unprepared for wheel chairs and strollers. No elevator in gate area."
Ưu: "Almost nothing"
Khuyết điểm: "No entertainment per Seat, Small seats and the crew was terrible and not polite"
Ưu: "New aircraft"
Khuyết điểm: "Flight was late. Boarding attendant was lacking communication skills. Crew was fine, but I asked for a sleeping mask and although the flight attendant said he'd see to help me, he never returned. Not even to say, he didn't couldn't help me. Food (I only ate breakfast) was less than appealing. Movies were all old. Seat was so slim, every time we touched our tv or pocket, the passenger in the front seat was upset."
Ưu: "The flight was ok. The bording gate was very far."
Khuyết điểm: "The whole flight there were commercials in the personal tvs. Without beening able to stop them."
Khuyết điểm: "Flight was delayed"
Ưu: "Crew service was excellent. Food was good."
Khuyết điểm: "No priority for families with children when boarding in Madrid. The strollers had no priority at San Juan airport. We waited a long time before they came out."
Khuyết điểm: "You had to pay for internet....then you don't revive it. When asked for a refund...she acted like she didn't understand. Cater to non English speaking. Did not attempt to talk to us"
Ưu: "Plane was comfortable and brand new . Crew was very helpful"
Ưu: "The flight was again pleasant."
Khuyết điểm: "In Barcelona, we waited for between 60-90 minutes for our luggage. Nothing was lost, so there were no additional complications. But it was not clear that why it took so long. The delay was so extensive that even the electronic board and our luggage station no longer showed our flight. The only saving grace is that we see other people's luggage were still coming out."
Ưu: "The crew were very helpful once boarded in assisting with overhead baggage."
Khuyết điểm: "The flight had major turbulence without any communication from the pilot or crew as to what to expect and having been on 8 flights just this week I am not a first time flyer, but have not felt so uncomfortable with noises of what what sounded like ice hitting the plane. Just looking around it was clear I was not the only one who felt this way. I understand that the pilots did there best to navigate through the weather but for the future it would be great for them to communicate that we would be hitting some turbulence. The landing as well was one of the worst I have experienced. I will not be flying or recommending air Europa to anyone. Just checking in to receive boarding passes was a nightmare as they informed me the plane had already closed even though it was an hour before my flight left. I was then directed to customer service who then sent me back to the counter where I finally received my boarding pass. Running through the airport and to security was awful and when I arrived at the gate the gate was still open and people were still boarding. It seems as thought air Europa is more concerned with how many tickets they can sell than customer service."
Khuyết điểm: "crew was not nice. having literally to RUN from one terminal to the other to get to the connection plane. having to go up a huge stairwsy with carry on everything was terrible !!!! i am NOT recommending Air Europa."
Ưu: "As indicated above the boarding procedure, the crew, and the food provided very positive experiences."
Khuyết điểm: "The principal negative experience which made the overall flight experience very disappointing was the lack of leg room. I am 6 feet and about 4 inches tall, therefore flights are never very comfortable. However, out of many airlines I have used Air Europa provides the least amount of leg room. The flight was very uncomfortable. It lasted nearly 12 hours, but I never came close to being able to take even a short nap. This was the worst flight experience I have had. There should be an advisory to warn tall individuals like myself."