Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ưu: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Khuyết điểm: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Ưu: "Overall good"
Khuyết điểm: "Boarding needs better management."
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Khuyết điểm: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Ưu: "Excellent crew, service and food"
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Khuyết điểm: "Food not hood"
Ưu: "SQ did a great job again. I plan to fly them in the future."
Khuyết điểm: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "crews were helpful"
Khuyết điểm: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Ưu: "Food and good service"
Khuyết điểm: "None"
Ưu: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ưu: "Service from Singapore airlines"
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "The service and the flight to and from Narita Airport."
Ưu: "Loved the crew. Really helpful."
Khuyết điểm: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "Food, movies, support, were all wonderful."
Ưu: "everything, excellent job"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "It's good that they have vegeterian options"
Khuyết điểm: "Indian food was stale"
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Khuyết điểm: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Khuyết điểm: "The crew members is not very detail oriented. Almost forgot to give our whole row of people without dinner. Don't they remember where they left off sheesh. I work at a hotel before and customer service all my life, I don't think I will make that mistake."
Ưu: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Khuyết điểm: "Not one complaint"
Ưu: "toothbrush and toothpaste and ability to charge cell phone"
Khuyết điểm: "my personal headphones did not work well with the seat audio jack"
Khuyết điểm: "Need more smiles and space"
Khuyết điểm: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Ưu: "Because of a long flight, Eva should provide more food in between"
Khuyết điểm: "Satisfaction"
Ưu: "Seat was very comfortable. Good selection of movies."
Khuyết điểm: "Headset was very uncomfortable and unable to use personal earphones."
Ưu: "Crew and seat."
Khuyết điểm: "Larger seat."
Ưu: "The crew are efficient and helpful. The food is good too."
Khuyết điểm: "Hope they have anime movie in the choice"
Ưu: "Cabin crew very nice."
Khuyết điểm: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Khuyết điểm: "It’ was awesome"
Ưu: "It was a quick flight to my home country!"
Ưu: "Boarding by Zone"
Khuyết điểm: "Seniors (over 65) people should be given priority boarding"
Khuyết điểm: "People abuse the wheelchair policies although they are physically fine."
Ưu: "On time"
Khuyết điểm: "All was ok"
Ưu: "Crew was professional and entertainment was nice"
Khuyết điểm: "Delayed boarding and took off"
Ưu: "Good international films. Food was ok."
Khuyết điểm: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."
Ưu: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Khuyết điểm: "Nothing"
Ưu: "The 1st class treatment by the flight attendants. And the excellent meals served."
Ưu: "Clean plane"
Khuyết điểm: "Food was horrible, flight Attendants are professional but cold as ice."
Khuyết điểm: "rude people. yelling to passengers"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Ưu: "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
Khuyết điểm: "I"
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
Khuyết điểm: "Would like a meal schedule so that sleep and snacks could be better managed"
Ưu: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
Ưu: "I slept all the way"
Khuyết điểm: "Smaller seat now with emergency seat"
Khuyết điểm: "I missed this flight!!!!!"
Ưu: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. There was not a vegetarian dinner available on this flight."
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Food and service"
Khuyết điểm: "Seats not very comfortable, not enough room for knees/legs"
Ưu: "Clean plane, super friendly crew, fast check-in and boarding. Extra points for supplying great vegan meals."
Khuyết điểm: "My only note if to add a protein to the vegan meals. Tofu or beans of some sort would've been a great addition."
Ưu: "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
Khuyết điểm: "The food did not agree with me but that was the only bad thing."
Ưu: "Great flight Staff friendly"
Khuyết điểm: "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase"
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Ưu: "Staff was very helpful. They went above and beyond."
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "Good in flight entertainment options, overall smooth flight, take off and landing."
Khuyết điểm: "Lots of kids screaming and running around the plane."
Ưu: "Very nice friendly face.. Great service"
Khuyết điểm: "Cant find anything wrong.."
Khuyết điểm: "The 2.5 hour flight was delayed by 2.5 hours due to F.O.D. on the tarmac. Plane had to be towered back to the terminal for refueling. Ground crew in Manila was not helpful in assisting passengers with connecting flights."
Ưu: "evrything was great, the food, the crews, the plane was soooo good. I mean erything was really great"
Ưu: "The crew was very attentive and the seats were roomy."
Ưu: "Comfortable seats, metal flatware, toilet amenities"
Khuyết điểm: "Didn't care for the cordoned off waiting area at the gate in Manila airport"
Ưu: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
Khuyết điểm: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."
Ưu: "Entertainment and food was really good for an airplane economy flight."
Khuyết điểm: "Nothing to complain here."
Khuyết điểm: "Very shock during flight."
Ưu: "The food and drink service was great and at no extra cost"
Ưu: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Khuyết điểm: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Ưu: "Staff is alright."
Khuyết điểm: "Bad bad bad I book so 2 or 3 months early but I can't even choose my own seat in the front row. After my connection from taipei to Vietnam they don't even put me and my husband sit together."
Ưu: "Everything: compfortable seats, wonderful cabin attendants, special help for this elderly passenger. I missed a vegetarian meal (probably my fault), and a flight attendant insisted on giving me hers."
Ưu: "The plane was even nicer than the one from Seattle roomier cleaner no real complaints"
Ưu: "Great service, comfy flight, free in-flight entertainment, good food"
USA is charging international travelers at the airport to use carts to transport the luggage from customs to outside. That’s very lame.
we travelled with the air bus to dubai, which was around 8 hours. then for the 19 hour flight, we had to travel with the smaller plane, which was just ridicilous.
Fly Dubai is average but that’s reflective of the price but the flight from RUH to DXB every Thursday afternoon is ALWAYS delayed. Try to fly Emirates.
Ưu: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "On time departure"
Khuyết điểm: "Check-in at the gate was opened only 40 mins before the flight"
Khuyết điểm: "Seating"
Ưu: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Khuyết điểm: "N/a"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "The crew were awesome. I was very comfortable."
Ưu: "v cooperative crew & helpful"
Khuyết điểm: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
Ưu: "Flight was on time."
Khuyết điểm: "Keep up the good work"
Khuyết điểm: "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
Khuyết điểm: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Ưu: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Khuyết điểm: "Everything was GREAT"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Ưu: "Good leg room"
Khuyết điểm: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Khuyết điểm: "Lack of food options for vegetarians unless pre-ordered."
Ưu: "Our seats & the crew."
Khuyết điểm: "Food was ok & entertainment was ok but not great."
Ưu: "Entertainment system really good - great choice and great screen sizel"
Khuyết điểm: "Lack of choice on main meal"
Khuyết điểm: "Didn't leave the UK, volcano"
Ưu: "Price, comfort, ice, food and drinks"
Khuyết điểm: "I just don’t like discomfort of others moving their seat back."
Khuyết điểm: "Request to allot passage seat on 30th Nov"
Ưu: "Best food on a plane I have had yet"
Ưu: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Khuyết điểm: "Stay over night for connection and emirate dine giving hotel"
Ưu: "Second legs entertainment system was brilliant."
Khuyết điểm: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Ưu: "Seating and hospitality"
Khuyết điểm: "Bathrooms were not clean later in the flight"
Ưu: "It's was my favorite traveling"
Ưu: "Good food and little amenities that are a nice touch during a long international flight (fresh fruit, hand towels, etc.). Good entertainment selection and nice aircraft with USB ports/easily accessible charging outlets."
Khuyết điểm: "Flight was very delayed. Crew did very little to manage expectations or let us know why we were so delayed - on top of that, there was no special treatment for being delayed over 2 hours. Crew was polite, but not overly friendly or helpful."
Ưu: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Khuyết điểm: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier."
Ưu: "The in-flight entertainment is very good."
Khuyết điểm: "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."
Ưu: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Ưu: "More spacious and easy navigation on entertainment screen. Good food."
Khuyết điểm: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Khuyết điểm: "food"
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Ưu: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
Khuyết điểm: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"
Khuyết điểm: "My car was left in Dubai , & I am not sure when I will get it."
Ưu: "Crew attitude and helpfulness. Food and beverage."
Khuyết điểm: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."
Ưu: "Warm hospitality and excellent service during connecting flights."
Khuyết điểm: "Vegetarian meal options were scarce."
The crew was pleasant and polite, but the flight was again delayed for about 30 minutes.
Khuyết điểm: "Seats we’re tight on second flight. They had an odd foot rest protruding.....?"
Ưu: "The food was great and the service was good as well."
Khuyết điểm: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."
Ưu: "Service is excellent as always"
Khuyết điểm: "Food could be better"
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "China airlines service is very good"
Khuyết điểm: "Newer planes to Manila"
Ưu: "This crew really made the difference for the return leg of my MNL/TPE/SFO trip a most wonderful experience. Prompt boarding, quick deplaning, timely baggage claim, smiling crew, clean facilities, and great food. Comfortable seats really made entertainment more enjoyable."
Khuyết điểm: "Nothing...this trip was a clinic on international travel for a great price."
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Ưu: "Love China air. Comfortable. Lots of movies. Food okay"
Ưu: "Service was efficient and responsive ."
Khuyết điểm: "Food was good"
Ưu: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Khuyết điểm: "no place to put pillow/blanket while eating"
Ưu: "The Ontario terminal location is much more convenient and faster than LAX."
Khuyết điểm: "2 hrs delayed in our first flight and one hour in our connection"
Ưu: "The flight from vancouver to taipei was great. The plane is top notch. Free food and drink. It's great. Seats are comfy and very roomy"
Khuyết điểm: "The flight from taipei to bali was terrible. I had to switch seats because I was too tall for the window seat. Theres no leg room and the seats are very narrow. I am not a huge guy, 6'3" and 235lbs very uncomfortable. Also the TV only worked half the time"
Khuyết điểm: "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
Ưu: "Food and transfer is great."
Khuyết điểm: "Flight delays."
Ưu: "traveling with a child on long haul CI's family couch is the top choice."
Khuyết điểm: "none."
Khuyết điểm: "Everything was bad! The seat were too tight , the aisle were narrow and no service from the flight attendant!"
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"
Ưu: "China Irline crew and staff have the painful boarding and check-in process to a science: impressively organized which makes check-in and boarding such a breath."
Khuyết điểm: "fter serving a meal, it was 7 hours later we received any beverages. the cabin air was very dehydrating and everyone started coughing because we had been given no water. this is how people get sick and spread diseases. the plane definitely needed to consider hydration. and when they finally served us the meal, they didnt offer water rather coffee or tea and i had to ask for water and juice. the cabin temperature also fluctuated from hot to cold."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Crew was excellent."
Khuyết điểm: "kind of an old airplane. Food tray was broken. Display was not functional."
Ưu: "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
Khuyết điểm: "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
Khuyết điểm: "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
Ưu: "I like entertainment and food.. taste is good.."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Khuyết điểm: "General good!"
Khuyết điểm: "Older entertainment system and still decent"
Khuyết điểm: "Curry chicken noodles"
Ưu: "I really liked the good selection of movies and my individual screen."
Ưu: "Great service once again and comfort seating without paying more. Liking China Air more and more every day. Stewardesses are very pleasant and food on a short 1 hr flight was quick and decent. Great sunset above the clouds!"
Ưu: "Seat was comfortable and nice"
Khuyết điểm: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Ưu: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Ưu: "The flight arrived early While the seats were too small, not overpacked on this leg"
Khuyết điểm: "My bags didn't fit and the staff was blatantly rude. I have never been barked at that way before, especially to open a window shutter. No please or thank you, just barking it at you until it's complete. I thought I must have misunderstood until I said goodnight and thank you to the same woman and just literally just stared back at me looking annoyed and didnt say a word. Too many people on this flight. It felt like we were crammed in."
Khuyết điểm: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Ưu: "Plane was clean and staff responds well to your needs."
Khuyết điểm: "Food"
Seats are crowded and no room area for legs at all.
The plane again was old and on this flight the crew were rude. The table was broken and there were problems with the entertainment system. The business class cabin is a poor product.
If you running late you need to communicate it to the passengers 1 hr delay and no one at the gate to update us Very stressful as I has a connection to catch
The flight and the staff were really nice but not what I expected.
Ưu: "The planes took off and landed smoothly and without crashing"
Khuyết điểm: "The connection time allowed in Istanbul was too short. Anything less than 2.5 hrs is too short. Covid social distancing was a joke in Istanbul and the business class boarded with everyone else - the airline run out of meals in business class!!! I will not fly with TK again."
Ưu: "Every thing amazing"
Khuyết điểm: "This trip really excellent Thank you Turkish Airlines"
Ưu: "Reliable, high quality service"
Ưu: "The crew was amazing and service was very professional."
Khuyết điểm: "Lower prices!"
Ưu: "Food, entertainment system were very good"
Ưu: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
Ưu: "The flight attendants"
Khuyết điểm: "Na"
Ưu: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Khuyết điểm: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."
Khuyết điểm: "The plane was too hot"
Ưu: "Care from the crew and consideration"
Ưu: "The food was excellent!"
Khuyết điểm: "The website had lots of glitches and made it difficult to check-in."
Khuyết điểm: "2 hours delay for no good reason."
Khuyết điểm: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Ưu: "Comfortable seats and friendly crew"
Khuyết điểm: "Food could be better esp snacks"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The great work of crew members taking care of passegers."
Khuyết điểm: "Nothing."
Khuyết điểm: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Ưu: "A much nicer 777 on this leg."
Khuyết điểm: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Ưu: "Best airline food . Great selection of movies And free drinks to boot"
Khuyết điểm: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Ưu: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Khuyết điểm: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Ưu: "Friendly crew. They even offered complimentary hot food on our 1 hour flight"
Ưu: "Good entertainment system, nice food"
Khuyết điểm: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Khuyết điểm: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."
Ưu: "I liked the crew and their behaviour very much"
Khuyết điểm: "I will never be happy for the cramped space but I can see that it has to be so"
Ưu: "Other than the late departure, everything else was excellent."
Khuyết điểm: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Ưu: "When I find the restroom facility with water all over the floor and walls apparently used by a passenger to do a sponge bath. I notified the flight attendants and they immediately clean up the mess and restore the restroom to usable condition. I was very impressed with their attitude in a trying situation. Very cordial flight crew. The little travel kits were an added bonus. Having sandals on a 13 hour flight was a blessing instead of putting on shoes every time you have to to to the WC."
Khuyết điểm: "The 45 minute wait on the tarmac before take off. It was quite hot in the cabin with no air circulation. And no information from the cockpit as to when takeoff will be."
Ưu: "food + entertainment"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
Khuyết điểm: "The bathroom needed a little more maitence that's all!!"
Ưu: "Service, food."
Khuyết điểm: "Check in booth when we checked in bags were very difficult to deal with."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Ưu: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Khuyết điểm: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."
Ưu: "came home with 2 broken bags, hard to talk to anybody, emailing back and forth since then to replace them, so far offered much cheaper bags and om top of this, a lot of paper work needed to claim those 2 cheaper replacement !!!"
Khuyết điểm: "very tight seats for 12+ hours across Atlantic flight, old planes, somewhat unfriendly attendants."
Ưu: "Great value for the money. Excellent customer service."
Ưu: "Food and in flight service"
Khuyết điểm: "Flight boarded late, boarding process was chaos, and we took off two hours late. This in turn made us miss our connecting flight. We had to spend the night in Istanbul, forfeiting our luxury hotel in Venice. They wouldn't let us get our bags in Istanbul so we were unable to get toiletries or change of clothes. I will be seeking reimbursement for Venice hotel, Istanbul recruited visas, and travel inconvenience."
Ưu: "New plane. Excellent quality and quantity of food. Amenity pack, Nice entertainment selection. Good value for cost!"
Khuyết điểm: "Wish it had a little more room, but I am a tall person. I do not believe any other airline provides more in economy, so really should not be a concern."
Ưu: "The crew, the food and all the amenities including the entertainment"
Khuyết điểm: "Security at boarding resulted in delays and overcrowding of the area with long lines"
Ưu: "Amazing crew. So friendly and helpful. Amazing food that I actually enjoyed. Great selection of movies, including new released and old classics. They also have this cool feature where you can watch your plane flying and landing with outside cameras."
Khuyết điểm: "The bathroom wasn't maintained at all throughout the flight. Which usually isn't a big deal but on a 10+ hour flight they can get pretty nasty."
Ưu: "Crew and food were quite good"
Khuyết điểm: "Leg room was quite tight on plane the carry on bag limit was too restrictive at 8kg"
Ưu: "Flying crew very helpful extremely nice."
Khuyết điểm: "They charge me $170.00 without telling me! Very upsetting . People who check us in not helpful at all ( especially managers)"
Ưu: "Everything i am very pleased with the overall expirience"
Khuyết điểm: "Taking buses to board planes but I guess that doesn't depend on the airline but the airports"