Khuyết điểm: "I got turned around at the gate so never flew out."
Khuyết điểm: "The seat, the food, the services, the boarding could have been better!"
Ưu: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Khuyết điểm: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Ưu: "The seat was comfortable"
Khuyết điểm: "Every thing was great"
Ưu: "Crew was great food was great flight was safe"
Khuyết điểm: "More room"
Ưu: "korean air is always great, service was awesome"
Ưu: "awesome service great seats"
Khuyết điểm: "30 some odd hours hotel didnt have shuttle"
Ưu: "Comfortable chair foods and wheel chairs awesome"
Ưu: "Very nice trip"
Khuyết điểm: "Clean the restroom more often"
Ưu: "service/food excellent"
Khuyết điểm: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Khuyết điểm: "Inconsistent entertainment system"
Ưu: "great service. my kids loved the special treatment!"
Khuyết điểm: "Korean air business class does not match their standards any more"
Ưu: "I could not book my seat ahead of time on the Korean air website"
Khuyết điểm: "Middle seat stinks for a 15 hour flight"
Ưu: "Crews are excellent."
Khuyết điểm: "Toilet floors were dirty and wet."
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Khuyết điểm: "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Very roomie and friendly service"
Khuyết điểm: "None"
Ưu: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Ưu: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Khuyết điểm: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Ưu: "Great flight crew, speedy and efficient departure procedure"
Ưu: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Khuyết điểm: "Too much material in seatback pockets, couldn’t store anything"
Ưu: "Very reliable, quick boarding"
Ưu: "The staff is friendly and helpful"
Khuyết điểm: "There wasnt anything i didnt like for this flight"
Ưu: "they are so nice and helpful"
Ưu: "Everyone is so helpful and when I have questions anyone is ready to answer."
Ưu: "Clean airplane and ver polite crew."
Khuyết điểm: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
Ưu: "Boarding, food, airplanes"
Khuyết điểm: "Nothing"
Ưu: "Seats were a bit roomier and attendants were friendly."
Khuyết điểm: "I didn't like the meal."
Ưu: "Excellent Service super"
Ưu: "I liked the fewer seats. Ready to get out of."
Khuyết điểm: "Constant turbulence made going to the bathroom troublesome"
Ưu: "The food was good"
Khuyết điểm: "I was shocked there wasn't any wifi on board"
Ưu: "Again plenty of food and beverages."
Ưu: "Air Korea continued to be awesome"
Khuyết điểm: "Still no laptop plug"
Ưu: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Ưu: "Friendly staff"
Khuyết điểm: "Food"
Ưu: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Khuyết điểm: "Slight delay in departure"
Ưu: "Comfortable seats, good meals"
Khuyết điểm: "Can't book seat ahead of check in."
Ưu: "Great service overall . Crew was very nice."
Khuyết điểm: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
Ưu: "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
Khuyết điểm: "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
Ưu: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Khuyết điểm: "There was nothing we didn't like about our flight to Seoul"
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Khuyết điểm: "special meals especially Hindu meals non vegetarian"
Khuyết điểm: "Trying to sleep"
Ưu: "Everything was good except the space for reclining."
Khuyết điểm: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Ưu: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Khuyết điểm: "nothing"
Ưu: "From baggage check to arrival everything went smoothly."
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ưu: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Khuyết điểm: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Ưu: "Overall good"
Khuyết điểm: "Boarding needs better management."
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Khuyết điểm: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Ưu: "Excellent crew, service and food"
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "Boarding, friendly crew"
Khuyết điểm: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Khuyết điểm: "Food not hood"
Ưu: "SQ did a great job again. I plan to fly them in the future."
Khuyết điểm: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "crews were helpful"
Khuyết điểm: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Ưu: "Food and good service"
Khuyết điểm: "None"
Ưu: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ưu: "Service from Singapore airlines"
Khuyết điểm: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "The service and the flight to and from Narita Airport."
Ưu: "Loved the crew. Really helpful."
Khuyết điểm: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "Food, movies, support, were all wonderful."
Ưu: "everything, excellent job"
Ưu: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "It's good that they have vegeterian options"
Khuyết điểm: "Indian food was stale"
Ưu: "Crew and entertainment"
Khuyết điểm: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Khuyết điểm: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Khuyết điểm: "The crew members is not very detail oriented. Almost forgot to give our whole row of people without dinner. Don't they remember where they left off sheesh. I work at a hotel before and customer service all my life, I don't think I will make that mistake."
Ưu: "The flight was an hour shorter than i expected. The staff was around and attentive. I felt like i won the lottery with flights"
Khuyết điểm: "Not one complaint"
Ưu: "toothbrush and toothpaste and ability to charge cell phone"
Khuyết điểm: "my personal headphones did not work well with the seat audio jack"
Khuyết điểm: "Need more smiles and space"
Ưu: "The crew was fantastic"
Khuyết điểm: "I was very uncomfortable in my seat. I purchased a seat with more leg room but didn’t know that exit seats don’t have the same width as other seats so my hips were in the seat tight. I wish I would’ve known this before I bought the extra legroom."
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Ưu: "Fast travel"
Khuyết điểm: "Customer service"
Ưu: "Airline helped accommodate my seating request"
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Ưu: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Khuyết điểm: "Great experience, will use EVA again."
Ưu: "Crew was excellent"
Khuyết điểm: "As with all airlines, seats were cramped and not enough leg room when traveling Economy"
Khuyết điểm: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
Ưu: "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
Khuyết điểm: "Good appearing & tasty foods with better snacks"
Ưu: "Bigger space for legs room"
Khuyết điểm: "The food"
Ưu: "Great friendly crew an staff. Comfy seats without packing you in."
Khuyết điểm: "I wish EVA would tell people, especially overweight prople, to respect the space of thier neighbors and not recline thier bodies using part of thier neighbors space."
Ưu: "EVA Air is an excellent overall airline."
Ưu: "There was a decent movie collection to watch."
Khuyết điểm: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Khuyết điểm: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Ưu: "Boarding was delayed in Taipei although the flight made it in great time"
Khuyết điểm: "Website"
Ưu: "Seats comfortable; crew members friendly."
Khuyết điểm: "Somewhat limited choice of movies/TV shows."
Ưu: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Khuyết điểm: "Nothing"
Ưu: "Despite the stormy weather, our flight wasn’t cancelled and the pilot and the crew were well prepared and got us to our destination safely."
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "The crew for the trip back to US was not as good as the crew for the trip to Taipei."
Ưu: "The movie selection and offering of water and tea was great."
Khuyết điểm: "The food quality wasnt the best."
Khuyết điểm: "I didn’t like the last meal that they served. It’s fish fillet with tomato sauce and no other option."
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Ưu: "Crew r very helpful and accomodating"
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Overall good"
Khuyết điểm: "Seat seems a little small for big guy"
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had."
Khuyết điểm: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
Khuyết điểm: "Cold personality of flight attendants"
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Khuyết điểm: "I always say it's better to be too cold then too hot. Cold you can do something about. Put on a blanket or something. Hot your are screwed."
Ưu: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Khuyết điểm: "delay for more than one hour from jfk airport"
Ưu: "excellent staff, and care for the passengers. definitely the best airline i have ever flight with."
Ưu: "food and entertainment was great"
Khuyết điểm: "someone puked Dx"
Ưu: "Friendly service. The food was good!"
Khuyết điểm: "Bumpy ride could also be from hazy weather."
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Ưu: "Great flight! The seats were comfortable and spacious. The crew was friendly and informative and the bathrooms were clean."
Ưu: "Feel safe and easy to change the flight"
Ưu: "This was my first time flying Eva. Overall a positive experience. Crew and staff were professional and polite."
Khuyết điểm: "I was a little frustrated when standing in line to check in in Taipei. Only one active agent, a very long line and about six Eva employees chatting in the administrative area."
Khuyết điểm: "Old 744 plane. One of the 3 remaining 744s. In flight entertainment has low resolution screen (but touch screen though). Crew service was average - below par for an Asian airline. Seats are not comfortable. No drinks were offered after meal service for such a long flight. Please learn from SIA."
Ưu: "I like the crew they're very generous and kind"
Khuyết điểm: "The choices of the food, and need more movies and music,not just asian music but also american"
USA is charging international travelers at the airport to use carts to transport the luggage from customs to outside. That’s very lame.
we travelled with the air bus to dubai, which was around 8 hours. then for the 19 hour flight, we had to travel with the smaller plane, which was just ridicilous.
Fly Dubai is average but that’s reflective of the price but the flight from RUH to DXB every Thursday afternoon is ALWAYS delayed. Try to fly Emirates.
Ưu: "Nothing 4 times flights cancels and layover increased from 1 hr to 8hrs and 35 mints i am not buying any more tickets from kayak budget air staff is to rude"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "On time departure"
Khuyết điểm: "Check-in at the gate was opened only 40 mins before the flight"
Khuyết điểm: "Seating"
Ưu: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Khuyết điểm: "N/a"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "The crew were awesome. I was very comfortable."
Ưu: "v cooperative crew & helpful"
Khuyết điểm: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
Ưu: "Flight was on time."
Khuyết điểm: "Keep up the good work"
Khuyết điểm: "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
Khuyết điểm: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Ưu: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Khuyết điểm: "Everything was GREAT"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Ưu: "Good leg room"
Khuyết điểm: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Khuyết điểm: "Lack of food options for vegetarians unless pre-ordered."
Ưu: "Our seats & the crew."
Khuyết điểm: "Food was ok & entertainment was ok but not great."
Ưu: "Entertainment system really good - great choice and great screen sizel"
Khuyết điểm: "Lack of choice on main meal"
Khuyết điểm: "Didn't leave the UK, volcano"
Ưu: "Price, comfort, ice, food and drinks"
Khuyết điểm: "I just don’t like discomfort of others moving their seat back."
Khuyết điểm: "Request to allot passage seat on 30th Nov"
Ưu: "Best food on a plane I have had yet"
Ưu: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Khuyết điểm: "Stay over night for connection and emirate dine giving hotel"
Ưu: "Second legs entertainment system was brilliant."
Khuyết điểm: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Ưu: "Seating and hospitality"
Khuyết điểm: "Bathrooms were not clean later in the flight"
Ưu: "It's was my favorite traveling"
Ưu: "Good food and little amenities that are a nice touch during a long international flight (fresh fruit, hand towels, etc.). Good entertainment selection and nice aircraft with USB ports/easily accessible charging outlets."
Khuyết điểm: "Flight was very delayed. Crew did very little to manage expectations or let us know why we were so delayed - on top of that, there was no special treatment for being delayed over 2 hours. Crew was polite, but not overly friendly or helpful."
Ưu: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Khuyết điểm: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier."
Ưu: "The in-flight entertainment is very good."
Khuyết điểm: "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."
Ưu: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Ưu: "More spacious and easy navigation on entertainment screen. Good food."
Khuyết điểm: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Khuyết điểm: "food"
Ưu: "Big screen"
Khuyết điểm: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Ưu: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
Khuyết điểm: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"
Khuyết điểm: "My car was left in Dubai , & I am not sure when I will get it."
Ưu: "Crew attitude and helpfulness. Food and beverage."
Khuyết điểm: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."
Ưu: "Warm hospitality and excellent service during connecting flights."
Khuyết điểm: "Vegetarian meal options were scarce."
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Ưu: "The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals."
Khuyết điểm: "It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells."
Ưu: "Entertainment, crew and food"
Khuyết điểm: "Seat space"
Khuyết điểm: "Leg room in economy is just tight"
Ưu: "Good staff and very helpful"
Khuyết điểm: "Not much variety of food in a long flight"
Ưu: "crew is OK, Seat is never comfortable for long ride."
Khuyết điểm: "there is no room for improvement because of limited space."
Ưu: "Great customer service"
Khuyết điểm: "On time departure"
Khuyết điểm: "Seats too small. We were unable to choose seats ourselves; it got spit to of a computer. Flight was delayed about 50 minutes. Food had a lot of pasta, for some reason, we were not able to choose food. Would have chosen vegetarian."
Ưu: "The ability to select a special meal prior to flight was fantastic"
Khuyết điểm: "At times the flight crew were incredibly hard to hear/understand via the intercom."
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Khuyết điểm: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "Great space between seats in economy class . Yellow lights felt much more pleasant than the florescente lights most flights have."
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "Service and food is always great!"
Khuyết điểm: "3 out of my 4 flights through China Air were delayed. This was strike 3. You know its not easy having to rearrange a pick up ride ever time your flight is delayed 2 HOURS. Once, twice, fine. But three times?! Ridiculous."
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Khuyết điểm: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
Ưu: "Food and transfer is great."
Khuyết điểm: "Flight delays."
Khuyết điểm: "Seat not comfortable at all"
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
Khuyết điểm: "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
Ưu: "traveling with a child on long haul CI's family couch is the top choice."
Khuyết điểm: "none."
Ưu: "Friendliness, courteousness & hospitslity of the entire crew."
Khuyết điểm: "I did not understsnd the reason for the delay. It did not bother me though."
Ưu: "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
Khuyết điểm: "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
Ưu: "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
Khuyết điểm: "Coffee cups were to small lol"
Khuyết điểm: "Lack of movie selection"
Ưu: "Flight landed on-time and was smooth. Staff was helpful and profession. My request for vegetarian meals failed (might have been my fault) and the staff really went out of their way to make sure I got vegetarian meals anyway. And the vegetarian meals were excellent. Good experience on a long flight."
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Khuyết điểm: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Ưu: "The economy class seats are actually some of the best to sleep in!"
Ưu: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Khuyết điểm: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Seat was comfortable and nice"
Khuyết điểm: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Ưu: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Ưu: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Khuyết điểm: "Nothing was bad. Great flight/plane and crew."
Ưu: "I wish I could say something, but I cant."
Khuyết điểm: "Flight was initally delayed 1 1/2 hours to depart at 1:00am it happens. Upon boarding, I noticed the planes legroom was close to none. Within 10 minutes of being on the plane the power shut off, lights out, air flow cut off. Lights turn back on although air doesn't and the captain re assures 10-15 minutes. 2 1/2 hours yes 2 1/2 hours later he says 10-15 minutes again and says the same skit explaining they fixed the problem. Plane turned off again. At this time it was close to 5am and I chose to take my carry on and head towards the front of the plane. The captain has no answers for the alarmed passengers, in which all they could say is if we step off tge plane we choose to leave the flight. Almost in the tone of a threat. We were all fewring our safety for the 9 hour trek over the pacifac ocean. After going back and forth for about 45 mins they finally said if you dont feel comfortable follow me and we will try and locate later flights for you all. 60 of us left the plane and ultimately got flights 12-24 hours later. Horrible experience, horrible communication, no appologies, and on top of that they did not send my bag with the correcr plane, in which I had recieved it 4 days later. My replacement flight wqs on EVA air. Much better airline in which I will never travel with China Airlines ever again."
Ưu: "Crew was very helpful and polite. Food is decent for an airline."
Khuyết điểm: "Seat size is VERY small."
Ưu: "Nice staff and fast boarding"
Khuyết điểm: "Terrible seating and mediocre food"
Ưu: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Khuyết điểm: "Nothing I can think of off the top of my head. Everything was fine."
Ưu: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Khuyết điểm: "I just hated the frequent delays."
Ưu: "Flight onboard: Nice interior on 777, food was mediocre, but overall pleasant experience. Flight before takeoff: due to 3 hour delay flying out of Pudong, they passed out water and sandwiches. Then we waited almost another hour before we could taxi to the runway. I blame this on Pudong airport. One of the worst airports for delays."
Ưu: "Good Improvement from past"
Khuyết điểm: "Wifi not included"
Khuyết điểm: "Food"
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Khuyết điểm: "It catered to our unique (Muslim) food and satisfied our needs. They paid special attention to my physical needs that required a wheelchair. The cabin crew were especially helpful. Thank you!"
Ưu: "Entertainment system and the interior of the plane cabin."
Khuyết điểm: "Crammed seats and how one female flight attendant yelled at a passenger out of impatience."
Ưu: "Generally comfortable. Friendly staff."
Khuyết điểm: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."