More healthy food options.
Ưu: "Best in the world, as always."
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "Crew very attentive but not intrusive. Food very good."
Khuyết điểm: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ưu: "All crew members are very friendly and helpful, good service."
Khuyết điểm: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Khuyết điểm: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "Movies selection was great."
Khuyết điểm: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ưu: "Boarding was good and the flight time was shorter than expected."
Khuyết điểm: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Ưu: "Excellent attention to service and comfort."
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ưu: "Great entertainment system for a short haul fl flight"
Khuyết điểm: "Terrible food"
Ưu: "Entertainment excellent, cabin crew superb"
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "Priority line for boarding and security, reclining seats, foot stand"
Khuyết điểm: "Priority boarding not available in India, food and food choices and lackluster service"
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "great service"
Khuyết điểm: "too long"
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Ưu: "Excellent service & comfort"
Ưu: "Entertainment service is, really, second to none."
Khuyết điểm: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Ưu: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Khuyết điểm: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Khuyết điểm: "Headphones were not functioning properly"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "Second bag was four foot bronze statue, no problem or extra cost"
Ưu: "Polite crew took good care of my needs"
Khuyết điểm: "Food was really bad could do better . Movies were not as current but a good collection."
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Khuyết điểm: "None"
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ưu: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Khuyết điểm: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Ưu: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Khuyết điểm: "My husband reacted to the spicy beef/rice dish served for breakfast."
Ưu: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Khuyết điểm: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Ưu: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Khuyết điểm: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
Ưu: "Crew was great. Boarding was efficient and timely."
Khuyết điểm: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Ưu: "The food in coach was incredible!"
Ưu: "Good meals, comfortable seat with fantastic entertainment options."
Khuyết điểm: "The luggage was mishandled when we got to EWR. Landed 9:15, got my luggage at 10:45"
Ưu: "The crew was very polite and professional."
Khuyết điểm: "There could be more legroom."
Ưu: "A vast amount of entertainment"
Khuyết điểm: "Cabin crew was not the best. Some were very forgetful and did not return to provide us with drinks with our meal. Some did not ask passengers to raise their chairs during meal time and we were constantly forced to do it yourself."
Khuyết điểm: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Ưu: "Crew was great. Boarding was great"
Khuyết điểm: "Less air condition towards the end."
Ưu: "seats and entertainment"
Khuyết điểm: "food. simple option"
Ưu: "Plenty of leg room and the crew were very helpful and attentive."
Khuyết điểm: "None which I can recommend."
Khuyết điểm: "Service, seats in bad shape, screen not working, ......"
Khuyết điểm: "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."
Ưu: "Boarding was efficient."
Khuyết điểm: "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
Ưu: "Crew was attentive Pilot steered a smooth flight"
Khuyết điểm: "Seats were a little cramped"
Ưu: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Khuyết điểm: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Ưu: "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
Ưu: "We landed"
Khuyết điểm: "Cramped, terrible food."
Ưu: "the people working on the plain and airport."
Khuyết điểm: "WiFi never worked"
Ưu: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Khuyết điểm: "n/a"
Ưu: "Better food than out of Newark. Crew helpful as always."
Khuyết điểm: "Legroom is poor but unlike the Newark-Athens leg, I was able to get an aisle seat that allowed me to stretch a bit. Choice of English language movies is poor. Depending on the price I would still prefer the Delta non stop flight from US to Greece because of the movie choices and ease of use of remote control."
Ưu: "The cabin crew was attentive and helpful."
Khuyết điểm: "The flight seemed crowded and did not have enough room for carry on baggage."
Ưu: "Emirates is a true Customer Service oriented airline. It is a relief to know that in this age of carriers that charge you a lot and treat you like you are paying a bus ticket there are airlines that still know the key to success. Boarding was fine and not dependent on local personalities. You can tell the company cares about training. The food and entertainment is excellent. Seats are still a little smaller but they try and make up with it with other perks. Flight crew was polite, smiling, and accommodating no matter the time. Pillows, blankets, snacks, etc. all given without having to ask or be charged. We were also given these little self care packs with toothbrush & paste, eye pillow, socks, and earplugs! Overall it made a long flight over night very comfortable."
Khuyết điểm: "Nothing!"
Khuyết điểm: "Newark airport is depressing. Lighting in boarding area is simply awful. Also, cab fare to and from NYC is much too high. Midnight departure time of the flight to Greece is inconvenient. It is just too late. Getting through customs at Newark is a chore. There are not enough computers for passengers to report what they have to report. Also, many passengers I saw did not know how to use a computer."
Ưu: "Tons of movies!"
Khuyết điểm: "No complaints."
Khuyết điểm: "Seats a bit tight"
Ưu: "Emirates service is always top notch. I am proud to fly them!"
Ưu: "The service the movies the food"
Ưu: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
Khuyết điểm: "Crew should keep eye on the toilets. The waste basket was backed up."
Ưu: "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
Khuyết điểm: "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
Khuyết điểm: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
Ưu: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
Khuyết điểm: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
Ưu: "Love it. Classy flight attendants, great service."
Khuyết điểm: "Crying baby"
Khuyết điểm: "Same movies"
Ưu: "Boarding was smooth enough, take-off was roughly on time, and the flight as a whole was a bit faster than predicted. Friendly flight attendants. Plenty of entertainment options (movies, TV, music). AC outlet on seatback made it possible to charge devices in-flight."
Khuyết điểm: "Food was so-so, and not particularly healthy and loaded with carbs (e.g. potatoes plus crackers plus pasta salad plus very sweet desserts), but overall somewhat typical for air flights in my experience. Seat pitch (aka leg room) was basically adequate for me (6' 4"), but not great. Touch screens on entertainment system on both outbound and return flights were a little wonky -- needed re-calibration, so it was impossible to activate virtual buttons near the edges of the screen."
Ưu: "Typical Emirates excellence"
Ưu: "Service and crew were excellent!"
Khuyết điểm: "Movie selection somewhat limited"
Ưu: "The flight attendants were very professional, friendly and attentive. We were also impressed with the amenities -- every passenger received free headphones, drinks, pillow and blanket."
Khuyết điểm: "The overhead lights did not seem to align with the correct seats."
Ưu: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Khuyết điểm: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Ưu: "Overall a pleasant and comfortable flight."
Ưu: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Khuyết điểm: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Ưu: "I can't believe how nice this was for getting such a good price. Good space, Tons of movies, super attentive staff."
Ưu: "Entertainment was good, boarding was OK. Leg-room much better than on competing direct flight US carriers, and aircraft cabin better maintained."
Khuyết điểm: "Food for kids terrible, just not edible taste-wise. Catering is better flying out of Greece than on same flight returning from U.S. Bathrooms need to be cleaned and restocked during flight."
Ưu: "Very courteous and attentive And always with a smile! A great way to travel, it's hard to go back to other airlines after having experienced Emirates!"
Khuyết điểm: "Fantastic customer service and attentive staff"
Ưu: "Food, comfort, service -- all excellent for the 10hr flight from Athens to NYC! Hands down better than any other airline I've flown with for same number of hours and distance."
Khuyết điểm: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Ưu: "Trip was shorter by at least one hour than projected."
Khuyết điểm: "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
Ưu: "The food was good, the entertainment was good"
Khuyết điểm: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
Ưu: "The staff is super friendly and professional."
Khuyết điểm: "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."
Ưu: "Compared to the cattle car feeling of many airlines today, Emirates feels like gracious luxury and hospitality, and that's for economy class. I will try to fly with them as much as I can. First rate experience. Very good ticket price and a convenient non-stop route- unlike some low fares that want to add hours and hours to your travel by routing you through the home country of the airline. Great entertainment choices. Some TV functionality issues for a seatmate, but he was able to change seats. cabin crew was multinational, multilingual, and warm and professional. It reminded me of the way air travel used to be."
Ưu: "The staff, food, everything! Best flight and airline ever"
Khuyết điểm: "Nothing!"
Ưu: "The food was very good and inflight entertainment was excellent."
Khuyết điểm: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Ưu: "Crew. Food wasn’t bad."
Khuyết điểm: "Late leaving. Waited an hour in Joburg before we could deplane. Cramped seat (normal on most airlines)."
Ưu: "Service and attentiveness"
Ưu: "Crew efficient and tried to accommodate everyone."
Khuyết điểm: "On the runway, the crew upgraded a family with two small toddlers. They cried on and off non stop and walked back and forth in business class. I pay for business class so I can have some peace and quiet ! Crew informed everyone that they switch this family seat due to the safety of this family seat. I understand they need seats but crew should upgrade another couple with no toddlers and maybe a star alliance gold member rather than give this family with the toddlers the upgrade. No one wants to pay for business class with 2toddlers crying and up and down aisle ."
Khuyết điểm: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Khuyết điểm: "Nothing"
Ưu: "The entertainment option was pretty good"
Khuyết điểm: "There's very limited legroom on this plane."
Ưu: "The service of the crew was exceptional"
Khuyết điểm: "The flight was delayed from Athens by 1.5 hours. Crew assured us we would make our connections. When we landed no info was given. No announcements made. We were forced to clear security again, even though just transferring and, after running to our gate, found the connection had left and the gate was abandoned with no one to tell us where to go or what to do. The lack of communication and information was appalling. Most people eventually found their way through the airport to a desk that booked them on a flight the next day. It was exhausting and the Turkish staff were unsympathetic."
Khuyết điểm: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Ưu: "Everything , the smiles the food the intertainment"
Khuyết điểm: "Seats to close"
Ưu: "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
Khuyết điểm: "The cabin got a little warm at times ! The movie selection wasn't the best"
Khuyết điểm: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Ưu: "The customer service was top notch!"
Khuyết điểm: "Could have used a few more air conditioning vents"
Ưu: "Liked the movies and entertainment selections."
Khuyết điểm: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Ưu: "Purchase value"
Khuyết điểm: "Economy seats are a bit tight"
Khuyết điểm: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Ưu: "Everything is perfect."
Khuyết điểm: "Nothing"
Ưu: "Crew,boarding,comfort,entertainment and food."
Khuyết điểm: "Nothing"
Ưu: "Great food, good selection of movies."
Ưu: "Staff was nice and the food was good"
Khuyết điểm: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Ưu: "excellent service, nice crew, seats are comfortable no complaint on that front Airport check in crew very professional attitude and cooperative I had no glitch whatsoever the whole journey starting in Los Angeles Luggage was promptly taken care of upon arrival"
Khuyết điểm: "Honestly I have no negative comment to mention All went well I would fly Turkish Airlines again and again"
Ưu: "Entertainment is good, many movies and games for kids."
Khuyết điểm: "Flight attendants are rude."
Ưu: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Khuyết điểm: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Ưu: "the in flight crews were great! Lots of things to watch, nice food and wine."
Khuyết điểm: "Tight close seats, rather long line at check in."
Khuyết điểm: "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."
Ưu: "Getting off that awful plane"
Khuyết điểm: "Everything else. Wish there was a way to give zero stars. These people lost my luggage, were at least 30 minutes late for each of 5 flights on this trip and that includes the one that I was forced to take after this flight took off late and after landing they couldn't find a parking spot for their plane at the largest airport in their home country. Obviously I missed my connecting flight back to JFK. I was stranded in Istanbul overnight and forced to buy a temporary visa just to go to the hotel they offered for causing we to miss my connecting flight. What legitimate airline is so disorganized they can't figure out how take off on time, to de-board passengers, and park their planes at their main airport?"
Ưu: "the food was very good & unexpected on these short flights"
Khuyết điểm: "they let people take extra overhead space"
Ưu: "It was a nice and short flight"
Khuyết điểm: "No entertainment system at the seat."
Ưu: "quick flight and good snack good entertainment console and selection"
Ưu: "Flight any crew awesome"
Khuyết điểm: "Parents who allow a child (not infant) to scream for 2 hours"
Ưu: "Attendants were attentive. Food was good ad plentiful."
Khuyết điểm: "Seat space very cramped. I am tall. Cabin was warm."
Khuyết điểm: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Ưu: "Flight was short. Provided snacks and drinks."
Khuyết điểm: "N/A"
Ưu: "Good overall service"
Khuyết điểm: "The staff could've been more patient"
Ưu: "Food was tasty and diverse"
Khuyết điểm: "The entertainment system on the flight did not work."
Ưu: "Travels was safe and everyone offered you support to anything you needed"
Khuyết điểm: "From economy to business class and even first class travel...everyone looks to make your travel experience safe and fun"
Ưu: "Courteous and efficient crew."
Ưu: "Everything was top notch.. the food, the service, the overall experience."
Ưu: "Newer plane"
Khuyết điểm: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Khuyết điểm: "The sears are so uncofortable. Leg space tragic!!"
Ưu: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Khuyết điểm: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Beds were cozy and the food top notch"
Khuyết điểm: "Nothing"
Ưu: "Flight took off on time"
Khuyết điểm: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Ưu: "There was a terrorist bombing in the IST airport the day before, but our flight still happened, with no evidence of destruction at Istanbul."
Khuyết điểm: "There was a problem getting my "walker" upon arrival, but Turkish Airlines provided a wheelchair right to the baggage claim area. Very nice service!"
Ưu: "They had really friendly staff."
Khuyết điểm: "The leg space between the chairs was really cramped."
Ưu: "Nice onboard entertainment system"
Khuyết điểm: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Ưu: "The service is amazing Food is great"
Khuyết điểm: "Boarding was interesting"
Ưu: "The crew. The movies."
Khuyết điểm: "The cramped seating. Unable to have any ventilation on window seat. Some food not good."
all good. crew wasnt attentive to the announcements they were making about the flight. made several mistakes at several tines while announcing destination, arrival time. first officer made this mistake too.
New aircraft, new and modern. Crew could be a little more smiling.
Khuyết điểm: "Pillows for everyone and warmer temperature"
Ưu: "The ground staff from the help desk was helpful enough"
Khuyết điểm: "I could have been rebooked a flight without having to pay for it. Who wants to lost his or her passport? It was very inconvenient and stressful for me, at least free rebooking would have ease my situation."
Ưu: "Pleasant and efficient crew made a middle of the night flight (01.00 - 05.30) quite bearable! Food good too."
Khuyết điểm: "Was a good experience"
Ưu: "The crew were really nice"
Khuyết điểm: "Entertainment is very limited."
Khuyết điểm: "Economy sets are too tight and cramped. Cup holder was good for nothing, i tried to put my soft drink bottle in it and it slipped right out the bottom and when I tried to put a cup of water in it supplied by the crew it wouldn't fit! When I reclined my seat to sleep the passenger behind me pushed my seat hard back to upright position. When I turned around to ask why the rude response I realized that he was a tall fellow and his knees were already touching the back of my seat so when I reclined it, it hurt him and he had no where to move his legs. I couldn't do or say much as I understood his misery and therefore kept my seat up the whole way for 5 hours! The flight was full and neither of us could relocate to another seat."
Khuyết điểm: "If there was no bus to the aircraft."
Ưu: "Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019"
Khuyết điểm: "Return flights delayed. Delay same as flight time so not great."
Ưu: "Good crew , good service"
Khuyết điểm: "The services could be best."
Khuyết điểm: "The boarding process could have been more smooth. The flight wasn’t comfortable. The crew wasn’t courteous and more rude. The food was not good at all."
Khuyết điểm: "They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period."
Ưu: "The airplane was clean an good and the crew was nice"
Khuyết điểm: "The food could be better."
Khuyết điểm: "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
Ưu: "I got a business class upgrade and it was amazing!"
Khuyết điểm: "The men from the crew was not friendly at all"
Khuyết điểm: "Boarding, crew, seating, bus gate"
Ưu: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
Khuyết điểm: "Bahrain airport,"
Ưu: "Service. Crew - the on board "chef" was particularly attentive."
Khuyết điểm: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Ưu: "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
Khuyết điểm: "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."
Ưu: "Excellent new Dreamliner. Seat very comfortable"
Khuyết điểm: "Extremely poor movie/TV choices Crew didn't smile much!"
Ưu: "The 20 yr old A330/200 was decided past its sell by ..."
Khuyết điểm: "Very poor movie & TV choices. Business class seat very uncomfortable"
Khuyết điểm: "Too much money taken by the airline even though I had bought insurance"
Khuyết điểm: "The flight was held back for late arrival of some passengers which resulted in delay in departure"
Ưu: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
Khuyết điểm: "Subcontinent flights are substandard.. Crew are indifferent.. Taking this flight only because it is direct non stop"
Ưu: "The crew was efficient and anxious to please. The flight was on time."
Khuyết điểm: "Boarding by bus is always unpleasant."
Ưu: "لم يعجبني شي"
Khuyết điểm: "اخر مره اسافر علي هذه الشركه"
Khuyết điểm: "I head phones I didn’t get my bags I have been waiting for the past 3 hours at the air port and I haven’t received my bags yet and I think I will Waite for 3 more hours"
Ưu: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
Khuyết điểm: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"
Ưu: "The crew is nice and very responsive."
Khuyết điểm: "The food quality is low. The available onboard entertainment is very limited."
Ưu: "i like the smile of the staff"
Khuyết điểm: "none"
Ưu: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
Ưu: "Flight delayed and no info given while waiting at the gate"
Ưu: "Crew and seats"
Khuyết điểm: "Boarding delayed 1 hour and 1/2"
Ưu: "Great staff and service. Non-pretentious unlike other tegional carriers!"
Ưu: "Being able to watch new releases. The food was good."
Khuyết điểm: "Times we ate took too long. We were on a 10+ hour flights and it would've been better if we ate more. No leg room in your Isle, you must become a stick and not move, become one with the plane. In Bahrain they force us to cancel our flight and charged us extra 600+ USD to move the flight to the next day. Even though I paid for insurance, then I had to pay an extra 20BD for my wife to leave the island, and it took 2 hours to tell us we owe 20BD... Bahrain is a place I would not like to return."
Ưu: "The food and services in Bahrain airport and in plane"
Ưu: "كانت رحلة عادية سعرها غال جدا بالمقارنةبالخدمة المقدمة و المسافة و الزمن للرحلة"
Khuyết điểm: "Flight was overbooked and I was forced to delay 24hrs for the next available seat."
Ưu: "I really liked the crew treatment, they were polite and we well served by them ."
Khuyết điểm: "The long queue infront Gulf air check in desk in the airport! People who came early that had to wait for a long time to have their boarding pass! I think increasing the number of employers in that area will be a great idea ."
Ưu: "Timing and service"
Khuyết điểm: "Everything about the flight"
Ưu: "Clean and efficient flight. Departure and arrival on time."
Khuyết điểm: "maybe a smile or something from the crew members? Emirates is friendlier... All the girls seemed very sad and did not really made me feel welcome... Overall good service, so this is minor."
Khuyết điểm: "I cancelled the trip and they did not return any of my money and also they charge me extra 20 BD ? What a bad airline"
Ưu: "The crew is extremely attentive without being intrusive. They provided anything we requested. Food was excellent. The hot towels, mint lemonade, and dates before takeoff were great touches. The business class seats are the same ones I've seen in 1st Class on other carriers. Holding a business ticket earns you access to the Falcon Gold lounge in Bahrain where we also received excellent service and ate great food. They are clearly trying to earn recognition as a top airline."
Can fly Airbus A380 from AUH to Chicago instead of Airbus A350. Emirates fly bigger flights from Chennai to Dubai and Dubai to Chicago will choose Emirates next time
Khuyết điểm: "In food and comfort"
Khuyết điểm: "More entertainment and food options. Service not in line with price charged for the flight"
Ưu: "Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!"
Khuyết điểm: "Traveling to Greece in off peak season."
Ưu: "I was not put on the plane because they said my seat did not existed! I had purchased my ticket 3 months prior to departure and they said I did not have a seat on the plane due to overbooking. They clearly gave my seat away to someone else and this is not acceptable."
Khuyết điểm: "Ethiad was not helpful at all and did not provide any same day help. They’re customer service was absolutely terrible."
Ưu: "Both planes had USB ports for charging phones. Food was better this time."
Khuyết điểm: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Ưu: "Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv."
Ưu: "Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine"
Khuyết điểm: "The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We"
Ưu: "I found the crews and their services good. Food served was tasty and healthy."
Khuyết điểm: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Khuyết điểm: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Khuyết điểm: "meals could be improved"
Ưu: "I liked everything but I still could not find out if I was getting credit on the frequent flyer sustem"
Ưu: "Crew was so nice"
Khuyết điểm: "Food is so bad"
Ưu: "Flight delayed , missed flight, has to stop at Abu Dhabi for 8 hrs to catch another flight to Bankok then 5 hrs later for Ho Chi Minh City. 1 meal, no breakfast for overnight flight . Terrible flight"
Ưu: "Food service and seats"
Khuyết điểm: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."
Ưu: "Entertaiment is very good."
Khuyết điểm: "Cancelling my flight on both ways. Since they merge 2 flights in one,flight attendants are under staff to help and take care other passengers like me. Food have limited option who cannot eat spicy food."
Ưu: "Entertainment system and flight condition"
Khuyết điểm: "Rude on board female staff . Not one believed in smiling or using the word please. They all wanted to control the passengers with needless commands and orders"
Ưu: "Good food, comfort, boarding"
Khuyết điểm: "Flight crew not very polite."
Khuyết điểm: "The toilet configuration is not good. It is cramped and the sink positioing makes It difficult to wash your teeth."
Ưu: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Khuyết điểm: "The second flight took off quite a bit late but we did make up some of the time"
Ưu: "The head flight attendant went the extra mile to ensure we got aisle seats together after our seats had been changed since we checked in. Very happy that she went the extra mile to pull it off. Movies and food were very good."
Khuyết điểm: "We didn't like that our confirmed aisle seat had been switched since we checked in and were confirmed. It was uncomfortable for a while trying to solve this with the ground staff, but they put the message through and I mentioned it again and it was resolved in the end."
Ưu: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Khuyết điểm: "Can't fault it!!"
Khuyết điểm: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
Khuyết điểm: "Delay on flight from Bangkok."
Ưu: "The service and comfort!"
Khuyết điểm: "Boarding process"
Khuyết điểm: "Boarding process,"
Khuyết điểm: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"
Ưu: "efficient methods. kind polite staff. security workers were helpful and instructive, and kept order."
Khuyết điểm: "tremendous amounts of walking in abu dhabi airport. not ideal for elderly or children. or anyone exhausted from travel."
Ưu: "Amenities package with toothpaste and brush."
Ưu: "The crew was helpful and the seats were comfortable"
Khuyết điểm: "Wish there could be more options for the entertainment and given that it is 14 hour long flight, the meals could be given more frequently."
Ưu: "A380 planes. What is not to like. Wide economy seats. A little glitchy entertainment system but over all comfortable flight."
Khuyết điểm: "Horrible and disorganized service crew. Went without food for 2 of three service seasons as they forgot a whole section to service. Had to repeatedly ask and in one case finally got something to eat 40 mins later. Poor sequence of beverage and food service."
Ưu: "Food was alright, and they got my special requirement wrong at first, but then linda fixed it. The flight going to India was much better. Excellent airline thou."
Ưu: "Despite being a totally full flight, it was comfortable, with prompt food service and good entertainment options."
Khuyết điểm: "- The crew member in our section was great, but two of the other crew were totally over it and were blunt and rude, both to passengers and to the other crew! - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia. - Rear toilets ran out of paper towels and seat liners in last few hours of flight. - Gluten-free meal options were substandard."
Ưu: "Very comfartable"
Khuyết điểm: "Internet acess is to expensive"
Ưu: "Entertainment choices"
Khuyết điểm: "Food choices from Abu Dhabi to San Francisco are limited"
Khuyết điểm: "Food"
Ưu: "Everything... It was my first time flying with Air Etihad. The service was beyond expectation. My long flight couldnt be any more comfortable."
Ưu: "Seat was nice enough for coach. First flight did not have usb charging for phone / a big negative. Prescreening for US Customs in Abu Dhabi was excellent. Finished the flight and let right out into the airport terminal in San Francisco. A great investment."
Khuyết điểm: "Food was MUCH worse than past Etihad flights. Entertainment was too thematic for the olympics - too many movies about sports. I ran out of things to watch, and, that rarely happens for me. Seems they're not paying for good films, or, their choices are off. Started feeling a little more like American Airlines, which I hate."
Ưu: "Nothing to like."
Khuyết điểm: "The check-in cashier was very rude. maybe she should retake the course in hospitality. Again, it was operates by AA so what should I expect?"
Ưu: "Good food Good Service too"
Khuyết điểm: "Think improving better service in rest room Long flight - magazines on demand to suit each national - no idea about its practicability"
Khuyết điểm: "I buy two ticket to Sri Lanka . But medical retion my son 9 y old did not go but I e mail to them abut doctor tel but still my my son Cancel ticket not yet refund I don't know why"
Ưu: "Nothing it was just average."
Khuyết điểm: "My flight was from SFO to Abu dabi to ktm, then they changed it to sfo-chicago- Abu dabi- ktm. Made my flight longer and had to fly at 5am. instead of 9.30am. I have 2 little kids and it was hard. My first leg was on American Airlines where all my luggage was checked in plus had two carry on luggage, which were all good till Chicago. In Chicago Etihad counter, they refused to clear my carry on saying it was too large and wanted me to pay $300 each. I had to empty one carry on into my backpack and was forced to pay $300 for the other. They should have refused in SFO instead of after my first leg of travel. It's a set up. I will not fly Etihad again period."
Khuyết điểm: "The remote control for the in-flight entertainment system did not work."
Ưu: "The entertainment was great, crew very helpful and overall a good flight"
Ưu: "crew friendly...."
Khuyết điểm: "seats too uncomfortable......food pathetic...leg spacing tight.....person sitting next always unhappy."
Khuyết điểm: "Bathrooms became filthy."