Ưu: "Food. Entertainment"
Khuyết điểm: "Flight atten"
Ưu: "Good food, great seats, nice movies"
Khuyết điểm: "Offer water once more, later on in the flight"
Khuyết điểm: "The flight was late for three hours and as a result, we missed our connection to Hawaiian Airline and have to spend the night in Korea. They never explain why the flight was late and no apology was given"
Ưu: "Crew was amazing, best airline i have ever flown hands down. Best food, best service best everything."
Khuyết điểm: "An airplane that has aisles every two rows so you never have to ask people to get up to go use the bathroom."
Ưu: "Crew was friendly and seats were comfortable."
Khuyết điểm: "The food could have been better. The entertainment center was also somewhat outdated."
Ưu: "crew was efficient. economy seats are roomier than most. food is tasty."
Khuyết điểm: "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
Khuyết điểm: "Food could be better."
Ưu: "- Excellent leg room for Economy - Adjustable height foot rests - Impeccable service from flight attendants - Decent selection of media entertainment"
Khuyết điểm: "- Potatoes overcooked."
Ưu: "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
Khuyết điểm: "Mass Boarding procedure was inefficient. Same Airline boarding out of Chicago had groups according to sets of row numbers, and was much more efficient. Should use in all cases."
Ưu: "Great entertainment system for every seats unlike the other 777 I took a few days ago. This one also had plug-ins available. As always, cabin attendants were excellent."
Khuyết điểm: "Food quality was not as good as my earlier Asiana flight from Honolulu to Seoul."
Ưu: "I always have a good experience with Asiana."
Ưu: "My vegetarian husband had good food on an airplane, which is rare. Also the service is wonderful on Asiana,"
Khuyết điểm: "Only 20 odd movies on all flight?. Not having range in beer ( they only had 2 Korean brands)"
Ưu: "Good food and services"
Khuyết điểm: "None"
Ưu: "Crew very friendly. Check in very fast"
Khuyết điểm: "Food was disappointing. Lounge in Manila was dirty"
Khuyết điểm: "Entertainment headphones did not have good sound quality; there was no option for English captions for most of the movies."
Ưu: "The airline and staff provided blankets and warm food."
Khuyết điểm: "falling in line just to get coffee. They should have gone around and served it instead."
Khuyết điểm: "Every flight with asians was delayed."
Ưu: "The food was great and the crew were all very polite and friendly."
Khuyết điểm: "Flight was frigid."
Ưu: "Everything was great. Thank you Asiana"
Ưu: "I enjoyed the USB charger available at my seat."
Ưu: "Very good service."
Khuyết điểm: "The flight attendants took WAY too long to gather the food trays after the passengers had eaten. They should make many more trips throughout the journey serving water and juices."
Ưu: "Good leg room. Short flight 1.5 hours."
Ưu: "On time"
Khuyết điểm: "Korean food"
Ưu: "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
Khuyết điểm: "There's nothing to not like. Great airline!"
Ưu: "My nabour was having a bad cold. I informed the stewardess that I was concerned because as an 84 years old man can't afford to hhave a cold. Later the Supervisor resited me with compassion that made me feel the whole crew wasj just wonderful."
Khuyết điểm: "My nabour sick lady and I am having symptom of cold. Martin."
Ưu: "Food o utstanding for economy....a as good as air France Movies selection excellent"
Ưu: "Everything. It was comfortable, the flight attendants were attentive. Before the flight, I was moved to a better seat because I require wheelchair assistance."
Khuyết điểm: "Not a thing."
Ưu: "The headphone jack was in the seat in front, not in the armrest; slippers were passed out"
Khuyết điểm: "The plane got hot half-way through the flight."
Ưu: "I am a large person, the staff was kind enough to move my seat next to empty seats, since the plane was not full."
Ưu: "I liked being seated toward the back of the plane so that me and my cat had some privacy. The crew was very polite and gave me thorough instructions for transporting my cats."
Khuyết điểm: "I bought a carrier for my cat that fit the airline's specifications, but it didn't fit all the way under the seat. Because of this, I had to put my cat in the overhead bin during takeoff. This gave me and my cat a lot of stress, although they let me take her out during the landing. Also I thought the airline would open much earlier than my flight so that I could ensure the safe transfer of my pet-in-cargo."
Ưu: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Khuyết điểm: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Ưu: "Staff was so kind and flight was on time."
Khuyết điểm: "I wish there was a USB jack for my devices."
Ưu: "Movie and entertainment selection were solid. Legroom was decent. Food was above average, but nothing special."
Khuyết điểm: "Seats were uncomfortable, not enough cushion, very bad on a 22 hour flight. Only beer and wine available. very long layover, almost 6 hours."
Ưu: "They have a mom line, which is awesome but my husband was gold so we didnt need it, but As a mom of 2 I appreciate that! Smooth check in."
Khuyết điểm: "Staff not as engaging as others, very little communication because I only spoke English?, but pleasant enough. As with all flights, no leg room."
Ưu: "Food, service were great"
Khuyết điểm: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Ưu: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Khuyết điểm: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Khuyết điểm: "Plane was far too old. No in-flight entertainment. food mediocre. no battery charger USB plug"
Ưu: "Crew, food, all was good."
Khuyết điểm: "When I began my trip at ORD my niece upgraded my ticket to business. At approximately $3400, plus my initial ticket price, due to a health reason my niece had. She wanted me near her for assistance. We were told there the business seats were full with the Seoul Hanoi flights. There was no adjustment for the economy price on those legs of the flights. When we got to Seoul, the whole business area was empty. We were informed by the staff no seating adjustment could be made. A form was completed in regards to the inability to make adjustments. My niece, Julie Cowling, emailed Asiana the day we arrived in Vietnam, the day before we left to return home she recieved a reply. She checked with the ticket counter in Hanoi, prior to our departure, they were unable to make adjustments. There were seats available. This was very frustrating. Routinely airlines can make the seating adjustments."
Ưu: "as above"
Khuyết điểm: "none"
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Ưu: "good entertainment system"
Khuyết điểm: "It sounds like a small thing, but, seats were much too hard. which made long flight torture. cabin temp was sweltering hot."
Ưu: "I was very impressed with crews helpfulness, the quality of the food and entertainment."
Khuyết điểm: "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
Ưu: "In general the service was really good."
Ưu: "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
Khuyết điểm: "sanitation wipes for trays and arm rests"
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "Food was slightly better than the previous flight."
Khuyết điểm: "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Khuyết điểm: "At least nicer flight attendant and better service"
Ưu: "Good service food was okay for a short trip"
Khuyết điểm: "No comments"
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Khuyết điểm: "It would be better if it was on time"
Ưu: "Planecdmlty. Had the tow to myself! Food and crew excellent ."
Ưu: "Quick easy boarding"
Khuyết điểm: "Food needed salt, wasn’t very tasty"
Ưu: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Ưu: "Food is awesome!"
Khuyết điểm: "The seating and the earphones could have been better"
Ưu: "Food and transfer is great."
Khuyết điểm: "Flight delays."
Ưu: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Khuyết điểm: "the time the flight was available for."
Ưu: "The service, the food"
Khuyết điểm: "Nothing"
Khuyết điểm: "Seat not comfortable at all"
Ưu: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Khuyết điểm: "-"
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Crew was great. Food was okay. Great comfortable Flight"
Khuyết điểm: "Dis not get my sheets or pillow for the reclining seat. Movies are limited"
Ưu: "Crew was very professional and friendly and tried to to assist all passengers"
Khuyết điểm: "My negative comment is always the boarding procedures when your section is called all sections rush to board as well as they need to be firm on carry on luggage"
Khuyết điểm: "No food service until last hour of flight. No drink or offered."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "The airline attendants were very friendly and provided good customer service. The planes are new and very comfortable, good selection of movies in premium economy."
Khuyết điểm: "The food is a little too authentic for my taste but the presentation is excellent."
Ưu: "They operate the Airbus A350, a nice very modern plane on this route"
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "EXCELLENT PLANE, BRAND NEW. GREAT CREW AND SERVICE"
Ưu: "The crew at ticket counter and in-flight were amazing. So polite and did all they could to make my experience enjoyable. Loved that even though I was not first class, the flight attendants offered to hang my suit up in the closet."
Khuyết điểm: "Even though it was no big deal, would have loved a usb charging outlet."
Ưu: "Restrooms were clean. Had 2 empty seats beside me - excellent"
Khuyết điểm: "Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english"
Ưu: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Khuyết điểm: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ưu: "Everything was acceptable"
Ưu: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Khuyết điểm: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "Good service and facilities"
Ưu: "I got business class and I'm not sure why? Was it because it was my birthday?"
Ưu: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Khuyết điểm: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Ưu: "Staff was good & food was always on time."
Khuyết điểm: "I didn't like how the flight felt too congested. Especially on a 13hr flight. There was no self checking in or online check-in available so I had to wait in a long line to check-in. The most negative part about this flight is the 10hr delay in Taiwan. Sleeping in the airport for 10hrs isn't easy and fun especially after a 13hr flight. Overall, not a good experience as I hoped it would be."
Khuyết điểm: "Flight back had a 3.5 hour delay"
Ưu: "See Above"
Khuyết điểm: "See Above"