Ưu: "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
Khuyết điểm: "sanitation wipes for trays and arm rests"
Khuyết điểm: "Food. Duck breast was tough and almost inedible."
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Ưu: "Absolutely Fabulous Crew, very attentive to Passenger Needs."
Ưu: "Yes, and yes"
Khuyết điểm: "More new movies selection"
Ưu: "Food was good flight was on time"
Khuyết điểm: "It was good"
Ưu: "The tall male agent from boarding was very helpful and attentive. When I mentioned to him that I do have a medical condition, he immediately assisted me without hesitation. Found a more comfortable seat for me and boarded me first. I wish I could remember his name, he only has a two initials name."
Khuyết điểm: "Honestly, all is the best! I would fly China Airlines again!"
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Ưu: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Khuyết điểm: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Khuyết điểm: "All staff was excellent"
Ưu: "The staff was friendly for a very late and very long flight"
Khuyết điểm: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "Like everything but the seats. The flight attendants are amazing."
Khuyết điểm: "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ưu: "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
Khuyết điểm: "Totally cramped in."
Ưu: "We liked the service provided by the crew. The pilot was excellent, as we arrived safely."
Khuyết điểm: "I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)"
Ưu: "Friendliness, courteousness & hospitslity of the entire crew."
Khuyết điểm: "I did not understsnd the reason for the delay. It did not bother me though."
Ưu: "I've never experienced anything than superb customer service from China Airlines. When feasible, I always opt to go with them, even if Kayak suggests a cheaper flight. I was cutting it close with a flight, and their staff walked me through security, baggage, and straight up to the gate (TPE to Okinawa). Highly recommended."
Ưu: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Khuyết điểm: "Flight was booked to capacity."
Ưu: "Good and friendly service, comfortable seat"
Khuyết điểm: "Nothing"
Ưu: "super professional and efficient throughout. great airport experience on transfer in Taipei"
Ưu: "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
Khuyết điểm: "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
Ưu: "Very good seats, good aircraft, good service"
Khuyết điểm: "The movie selection was almost the same as 6 weeks ago when I flew the same route"
Ưu: "Good service, good aircraft"
Khuyết điểm: "Many movies were still the same as six weeks ago when I took the same flight."
Ưu: "Over all a good flight experience. Would use them again"
Khuyết điểm: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Khuyết điểm: "Rehydrated food"
Ưu: "I had 4 seats for me"
Ưu: "Very nice flight crew"
Khuyết điểm: "Food didn't agree with me"
Ưu: "Great service. Terrific crew."
Khuyết điểm: "N/A"
Ưu: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Khuyết điểm: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Ưu: "There is no extra charge to sit in the exit row, if available"
Khuyết điểm: "The food was pretty terrible"
Khuyết điểm: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Ưu: "clean you can select the seat ahead of time"
Khuyết điểm: "the young crews thought they are on the "runway" show and walk around. They didn't have a service mind."
Ưu: "Special meal options. Thank you"
Khuyết điểm: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
Ưu: "Lots of food and good entertainment selections, friendly"
Khuyết điểm: "DelaysDid not appreciate the Delayson the flights.........."
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "No issues, no delays, food and services on par."
Ưu: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Ưu: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Khuyết điểm: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Ưu: "The crew was nice. We did get dinner and breakfast which had decent selections for both."
Khuyết điểm: "The airplane got so dry at one point I felt like I couldn't breathe. The entertainment wasn't updated from the last time I was on the plane so I had seen everything. This flight had earphones which kept falling out of my ears and even at full volume, it was still too low. It was super cold on this flight compared to other flights too."
Ưu: "Considerate boarding. Needed extra time. Crew was great. Aircraft cleanliness Not overbooked. Person in front of me put seat all the way back and kept rocking. NO room. Knees were constantly being bumped. Very inconsiderate. He had 2 seats next to him to move"
Khuyết điểm: "Food was inedible. For a 14+ hr flight that is a big deal. Coffee was served during severe turbulence. Spilled everywhere. Did NOT GET BURNED fortunately. Since there was 12 hrs to go the service could have been delayed."
Khuyết điểm: "the air hostesses could have been a bit more accommodating, welcoming, pleasant, willing and smiling."
Ưu: "Plane was clean and food was okay. Quiet flight and staff was helpful."
Khuyết điểm: "Boarding was slow and there were few if any announcements. The boarding area is confusing and not having clear signage made it difficult."
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Ưu: "I have flown many airlines including China Air. I travel about 4 time a year. This flight from Honolulu to Tokyo was exceptional and the crew was amazing. They were very nice and sweet to all the passengers around me."
Khuyết điểm: "the service from flight attendants and gate members"
Khuyết điểm: "Flight back had a 3.5 hour delay"