Check in staff and baggage crew is never responsive or available.
The flight was 4 hours late. We missed our flight to JFK.
Boarding and In flight customer service
Getting bags takes longer time than expected
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Ưu: "Crew professional. Clean. Safety and security and health prioritized."
Khuyết điểm: "food could have been better."
Khuyết điểm: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Ưu: "Best crew we’ve ever had."
Khuyết điểm: "Qatar website needs work"
Ưu: "Seats were ok but they often were out of vege options"
Khuyết điểm: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Response is the same as above"
Ưu: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Khuyết điểm: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Khuyết điểm: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Khuyết điểm: "Seat comfort"
Ưu: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Khuyết điểm: "WC size (too small) and location ( way too close to flight staff and food section)"
Khuyết điểm: "Delay at landing"
Ưu: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Ưu: "The friendly and helpful service."
Khuyết điểm: "There was a long line by my seat to use the restrooms."
Ưu: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Khuyết điểm: "I cannot think of a single thing."
Ưu: "Crew were very helpful and courteous"
Ưu: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ưu: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Khuyết điểm: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Khuyết điểm: "Food wasn't good"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Ưu: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Ưu: "Staff worked fast to feed and water everyone."
Ưu: "Small airport"
Khuyết điểm: "Transfer is inconvenient."
Ưu: "Boarding was orderly and tinely. Seats were confortable."
Khuyết điểm: "No internet on-board and terrible food."
Ưu: "The Qatar Airways price."
Ưu: "Office staff was cooperative Overall flight was good"
Khuyết điểm: "Ground crew was rude in behavior - not all but briefing counter staff"
Ưu: "Flight was very comfortable and a pleasant ride"
Khuyết điểm: "food service could be a bit more prompt"
Ưu: "Felt like a new plane, with great service!"
Khuyết điểm: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Ưu: "they have a good movie selection"
Khuyết điểm: "it took awhile for us to get our bags in denpasar."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Khuyết điểm: "Boarding a bit haphazard"
Ưu: "Comfortable and easy"
Khuyết điểm: "Departs in early morning"
Khuyết điểm: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Khuyết điểm: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Ưu: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Khuyết điểm: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Ưu: "Service from crew was excellent. Food was good. Also enjoyed city tour of Doha during long layover."
Khuyết điểm: "Crying screaming kids under 2 in our section of the plane...counted 15. There needs to be a dedicated baby section on the plane rather than subjecting every passenger to the crying and screaming of babies for long overseas flights, in our case, for 13 hours!"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
I got delayed, wasn't told about the Iftar time and the entertainment hub wasn't working even I tri3d scanning the QR code multiple times
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "Emirates staff are very professional"
Khuyết điểm: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
Ưu: "Yes, crews and comfort were amazing."
Khuyết điểm: "Seating"
Khuyết điểm: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Emirates was very efficient. Vegetarian food options were great. Toilet was messy but probably because it was in constant use."
Ưu: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Khuyết điểm: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Ưu: "Emirates does it with class, consistently."
Khuyết điểm: "Wanted some tomato juice, but they didn't have it..."
Khuyết điểm: "Very bad service we press the light no one comes and the food is really bad and when I went to go get a cup of tea for my headache the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup we gave you several cups where are they getting really mad at the end we made a complaint and the manager gave me some toys"
Ưu: "Really you excell in satisfying customer.through lovely reminders."
Khuyết điểm: "Vegan dishes not available .."
Ưu: "Valuable reminders ! Updates regarding flights was superb."
Khuyết điểm: "Nothing to say."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Khuyết điểm: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Ưu: "Hospitality , service and food."
Ưu: "I liked the passengers"
Khuyết điểm: "dirty toilets,clogged,seats dirty,crew not enthousiastic, left overs from previews passengers,expired candies."
Khuyết điểm: "Upgraded to "promotional" offer for business class. It was not the full experience. No lounge access etc. Though the flight part of it was great!."
Ưu: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Khuyết điểm: "Cannot think of anything I dint like"
Ưu: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Khuyết điểm: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Ưu: "Impressive in flight entertainment"
Khuyết điểm: "The pay to use Wi-Fi was very slow, not worth using."
Khuyết điểm: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Ưu: "Food and entertainment"
Khuyết điểm: "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"
Ưu: "Your staff is professional and endures difficult situations patiently and professionally. Kudos to them,"
Khuyết điểm: "No wi-fi even though the flight was advertised otherwise. I chose Emirates because of wi-fi availability. The reason I was given for non-availability of Wi-Fi was that the airplane was brand new...which seemed a little convoluted for these times."
Ưu: "Crew were friendly"
Khuyết điểm: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Ưu: "Seating Services Entertainment"
Khuyết điểm: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Ưu: "Food nd entertainment"
Khuyết điểm: "Boarding"
Ưu: "Nothing special"
Khuyết điểm: "Staff wasn't the friendliest. Waiting times on Dubai airport is way too long, the airport staff was rude, and not helpful at all. Unwilling to speak English. Can learn a lot from KLM. This was my first time flying with Emirates, will be the last."
Ưu: "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
Khuyết điểm: "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
Khuyết điểm: "Delayed flight, loading after 40 minutes"
Ưu: "Emirates offers good food, decent flight entertainment options and a friendly staff to cater to passenger needs."
Khuyết điểm: "The timing of the flight could be changed to a little later, I had to leave home at midnight to make it to this flight."
Khuyết điểm: "Vegetarian meal was bad in terms of quality and quantity."
Ưu: "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."
Khuyết điểm: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Ưu: "Flight was clean that's pretty much it."
Khuyết điểm: "Medicore service tryed almost all major airlines this was the worst service."
Khuyết điểm: "food"
Ưu: "Crew, food and entertainment was good"
Khuyết điểm: "No foot rest for a long flight."
Ưu: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Khuyết điểm: "I would like to be upgraded to first class. :)"
Khuyết điểm: "It dailies and seats not comfortable"
Ưu: "The crew had such outstanding service!! Looking forward to fly Emirates again."
Ưu: "Good space"
Khuyết điểm: "It's unfortunate that when you order a special meal you dont get your drinks until after you have eaten your meal. and if you end up waiting then you end up having a cold meal. It would be great if this could be changed"
Ưu: "Accommodating my rest to sit at an exit seat."
Khuyết điểm: "Delayed departure caused me to miss my connection. Monitors for flight times and gate not enough and you had to go and look for it needs to be big and in ver conspicuous places."
Ưu: "good leg room. good entertainment. most importantly very efficient operation, in and out always on time"
Khuyết điểm: "i asked for tea three times on ek860 and then i got coffee. no issue i drank it anyway"
This is another disease as if you have the Internet, you are ordinary deceivers!
On board WiFi did not get connected.
Ưu: "It was crew amazing"
Khuyết điểm: "Is amazing"
Ưu: "Seat was not comfortable"
Khuyết điểm: "Seats"
Khuyết điểm: "No delays would be good"
Khuyết điểm: "Maby beter orhanisarion to printimg thicket fot baggess"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Food was good enough."
Khuyết điểm: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Ưu: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Khuyết điểm: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Ưu: "The flight attendants"
Khuyết điểm: "Na"
Ưu: "The entertainment option was pretty good"
Khuyết điểm: "For such a long flight, there’s not much legroon."
Khuyết điểm: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Ưu: "Enhanced security screening is great."
Khuyết điểm: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Khuyết điểm: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Ưu: "Quick assistance when connection flight messed"
Khuyết điểm: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Ưu: "Overall it was good."
Khuyết điểm: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Khuyết điểm: "We didn't get anywhere cause we didnt have visas."
Ưu: "Entertainment , food, personal,"
Khuyết điểm: "No, disappointments:)"
Ưu: "I liked personal, food and comfortable"
Ưu: "Baku airport stunning. Better dessert. Helpful crew. Perfectly on time."
Khuyết điểm: "Salad lame. Istanbul airport needs upgrade. Gate change twice in 2 hrs, no good announcement system. Baku airport baggage carousel not up to the standard of the Terminal glory."
Khuyết điểm: "I like everything"
Ưu: "The food was excellent."
Khuyết điểm: "The middle seat was cramped."
Ưu: "Airport, Service and much more"
Khuyết điểm: "N/A"
Ưu: "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
Ưu: "The boarding was fast and smooth"
Khuyết điểm: "The food"
Ưu: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Ưu: "Food, Friendly and attentive staff and air hostesses"
Khuyết điểm: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Khuyết điểm: "Delayed yet again"
Ưu: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Khuyết điểm: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!"
Ưu: "The long flight didn't even feel like one. The entire staff was very polite and also very professional."
Khuyết điểm: "The service, the food, the flight quietness and it wasn't any major turbulence plus the pilot executed the smoothest landing ;)"
Khuyết điểm: "My tv and monitor didnot work...10 hour flight was sooo awfull,pluss i couldnt charge my phone ...When i ask to find me a seat they couldnt and i asked for upgaded seat they have seats but they are not allowed to put me there......10 hour flight I staired at the black screen tv..I paid same amount of money as theothers but got less service and crew didnt even bother the help"
Ưu: "Food and Crew"
Khuyết điểm: "The fact that the boarding was by bus and not through a sleeve detracts from the process."
Ưu: "Entertainment selection Food and beverage service"
Ưu: "The Turkish airline staff was great and very helpful"
Khuyết điểm: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Ưu: "Entertainment center was great, also food was very good."
Khuyết điểm: "In a 12 hour flight, it would be good to have a small snack between the 2 meals. The crew should improve their English level, specially when flying on a flight to the US."
Khuyết điểm: "From the moment we boarded until we arrived home he trip was a disaster"
Ưu: "There wasn't anything particularly special about this flight to make it stand out from other airlines. It was just a short 2 hour flight and had everything you needed."
Khuyết điểm: "At check in, the agent said she had put me in the exit row, but I was actually just behind it."
Ưu: "THY is no doubts the best in flights and services. The place, seats, food, entertainment is top. My frequent choice! Crew is very friendly and responds to requests quickly."
Ưu: "The crew was very nice."
Khuyết điểm: "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
Ưu: "Wide variety of movies."
Khuyết điểm: "Firstly, our daughter's personal TV monitor stopped working about an hour into the flight. We asked for the TV monitor to be fixed on three different occasions and nothing was done about it so we had to share our monitor for the remainder of the 10 hour flight. Secondly, we were the last to be served even we though we were seated in the middle of the plane. When they finally got to us they didn't have anymore of the selection that we wanted so we had to settle for what was left. When we finally got our food it was ice cold! We had to ask for another plate. By this point we were starving and very upset. Overall, our experience wasn't the most ideal."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Excellent food and service. Very friendly and professional crew."
Ưu: "Entertainment system, food"
Khuyết điểm: "Announcements illegible"
Ưu: "There was a full meal served. Free blockbuster movie."
Ưu: "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane."
Khuyết điểm: "Nothing really."
Ưu: "Loved all around."
Khuyết điểm: "I loved it."
Ưu: "Service, food and the entertainment system was great"
Friendly, courteous staff along with luggage handling.
Khuyết điểm: "The plane was old but the flight was inexpensive"
Khuyết điểm: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Ưu: "Seats were comfortable"
Khuyết điểm: "The crew was not friendly, and the food selection is limited"
Ưu: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Khuyết điểm: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Khuyết điểm: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Khuyết điểm: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Khuyết điểm: "Toilets should never be wet."
Khuyết điểm: "Crew service"
Khuyết điểm: "Cancel last minute and no compensation given, how rude it is."
Ưu: "excellent staff"
Khuyết điểm: "ship needed cleaning"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Ưu: "The hospitality of the staff Smooth sailing process"
Khuyết điểm: "The food and the seats and leg room is too small especially for larger people"
Khuyết điểm: "Delayed for more than an hour.."
Ưu: "Hard landing which gave passangers a shock."
Ưu: "On-time departure and on-time arrival."
Khuyết điểm: "Perfect flight"
Khuyết điểm: "All good, short flight"
Ưu: "Can’t find anything good."
Khuyết điểm: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Khuyết điểm: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "On time takeoff, landed early....everything was smooth"
Ưu: "On time. Good food Good flight attendant service"
Ưu: "The crew were friendly although some of the announcement was not clear."
Khuyết điểm: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
Ưu: "Nothing other than the connection time and the airport was good."
Khuyết điểm: "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."
Ưu: "Quick on and off boarding."
Khuyết điểm: "Food was average at best."
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Khuyết điểm: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Ưu: "A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight."
Khuyết điểm: "Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good."
Ưu: "Good was great."
Khuyết điểm: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Ưu: "I got there eventually"
Khuyết điểm: "The delay"
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Ưu: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Khuyết điểm: "Flight was 3 hours late!"
Ưu: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Khuyết điểm: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "The cabin crew was welcoming. The flight itself was smooth and on time."
Khuyết điểm: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Ưu: "Prompt and great service."
Khuyết điểm: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."
Ưu: "The ice cream is a pleasant surprise."
Khuyết điểm: "prepacked juice. Could be more option."
Khuyết điểm: "our vegan food was not provided"
Ưu: "The korean spicy chicken was delicious!"
Khuyết điểm: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
Ưu: "I love flying with MAS"
Khuyết điểm: "I don't like Tax Refund Customs Verification"
Ưu: "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
Khuyết điểm: "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."