Delays in boarding and takoff
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room.
They need to have a restroom in that big room that they seat you in before boarding.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Khuyết điểm: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Ưu: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Khuyết điểm: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Ưu: "I liked the size of the cups for drinks: smaller than usual."
Khuyết điểm: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "The crew was amazing"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Ưu: "Crew was friendly. Seafood pasta was good."
Khuyết điểm: "I wish all airlines have a foot rest."
Ưu: "Dim sum between Hong Kong & Singapore."
Ưu: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Khuyết điểm: "no problems"
Ưu: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Khuyết điểm: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Khuyết điểm: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Ưu: "Entertainment system"
Khuyết điểm: "Uncomfortable seats with no space, arrival at last gate"
Ưu: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Ưu: "The flight attendants were amazing."
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Khuyết điểm: "I am a vegetarian and they served a chicken piece along with my main course."
Ưu: "The seat is good. Entertainment is good."
Khuyết điểm: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Khuyết điểm: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Ưu: "Loved the hot towel service"
Khuyết điểm: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Ưu: "Service is the best among the airlines I’ve ever taken"
Khuyết điểm: "Never ever get free upgrade"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Friendly crew, efficient boarding"
Khuyết điểm: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Khuyết điểm: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Ưu: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Khuyết điểm: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Ưu: "Liked everything from service to comfort"
Ưu: "Vegeterian breakfast was good thou ."
Khuyết điểm: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Ưu: "Everything is excellent!"
Ưu: "everything, excellent job"
Ưu: "Amazing plane and crew!"
Khuyết điểm: "Nothing."
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Khuyết điểm: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Khuyết điểm: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Khuyết điểm: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Ưu: "On time departure and take off. Smooth landing."
Ưu: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Khuyết điểm: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
We are four family members so they given last row of flight which are not so comfortable
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Ưu: "I liked the fact that it was a direct flight"
Khuyết điểm: "Little more customer satisfaction"
Ưu: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Ưu: "Basically nothing"
Khuyết điểm: "They should do announcements properly, and the crew attitude is awful."
Ưu: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Khuyết điểm: "An understanding and accommodation based on medical reasoning."
Khuyết điểm: "The boarding was poorly managed."
Ưu: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Khuyết điểm: "Good airline. Flight was delayed due to weather"
Khuyết điểm: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Khuyết điểm: "Co passengers"
Ưu: "Flight attendants were the best and very friendly"
Khuyết điểm: "Not much, on time flights and friendly flight attendants"
Khuyết điểm: "Nothing I didn't like"
Ưu: "Seats very uncomfortable"
Khuyết điểm: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Khuyết điểm: "No comments"
Khuyết điểm: "Everything."
Khuyết điểm: "Check in swiftness"
Ưu: "Promptness and efficient management of time. Nice staff!"
Khuyết điểm: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Khuyết điểm: "Could have been on time"
Khuyết điểm: "I wish Indigo flight get in-flight internet."
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Ưu: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Khuyết điểm: "Service facility is very good. I like IndiGo crew members & their behaviour."
Ưu: "Crew was professional and the plane was very clean"
Khuyết điểm: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Ưu: "Indigo flight time to time சூப்பரா இருக்கு"
Ưu: "Overall cleanliness and service"
Khuyết điểm: "Delay"
Ưu: "Friendly and helpful flight attendants"
Khuyết điểm: "My seat cushion was flattened but otherwise a nice flight!"
Khuyết điểm: "Nothing to remark"
Ưu: "The people"
Khuyết điểm: "The seats, it was too warm. Being herded into busus like cattle."
Ưu: "People taking care are nice lot"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Delay from in DEL caused a missed connection."
Ưu: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Khuyết điểm: "Seats were a bit hard"
Ưu: "What a great airline! On time, safe, good service, and really cool brand."
Khuyết điểm: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Ưu: "The airline was just fine."
Khuyết điểm: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Ưu: "Crew tried to be helpful and friendly."
Khuyết điểm: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Ưu: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Khuyết điểm: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Khuyết điểm: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Ưu: "Kayak service is not good"
Ưu: "Smooth checkin and seating"
Khuyết điểm: "Security forgot to stamp one of my bags so hand to dash back again"
Khuyết điểm: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Khuyết điểm: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Ưu: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Khuyết điểm: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Ưu: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Khuyết điểm: "No refreshments available for the return flight."
Khuyết điểm: "the wait in the hall at the gate in Jaipur was not very comfortable"
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "Time keeping and professional experience"
Khuyết điểm: "Nothing"
Ưu: "Could not board due to flight restrictions"
Khuyết điểm: "Would suggest providing an email to let travelers know if the flight restrictions"
Khuyết điểm: "Attentiveness, we were miss for food purchasing was abit rush."
Khuyết điểm: "Not too much delay as usual"
Ưu: "Smooth check in"
Khuyết điểm: "That the in-flight wifi really is free instead of making the passengers to pay"
Ưu: "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
Khuyết điểm: "Nothing"
Ưu: "Very good for the price I paid"
Khuyết điểm: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
Khuyết điểm: "Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay."
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Ưu: "Quick turnaround."
Khuyết điểm: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Khuyết điểm: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Ưu: "The customer service representatives were very cordial"
Khuyết điểm: "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."
Ưu: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Khuyết điểm: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Ưu: "Nothing I like"
Khuyết điểm: "Flight delayed, landed at 2.00am+"
Khuyết điểm: "It was a night flight. Inflight light was on almost throughout the entire flight."
Khuyết điểm: "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."
Khuyết điểm: "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
Khuyết điểm: "One hour delay on runway"
Ưu: "Crews are ok in general"
Khuyết điểm: "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
Khuyết điểm: "Delayed flight"
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Ưu: "Good landing despite bad turbulence."
Ưu: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Khuyết điểm: "For me, the seats a were uncomfortable. No lower back support."
Ưu: "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
Khuyết điểm: "Usurious fees for checked bags and the flights are always late to boot."
Ưu: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Ưu: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Khuyết điểm: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Khuyết điểm: "No communication of baggage fees - desperate service"
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Ưu: "Very little"
Khuyết điểm: "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
Ưu: "I guess it's cheaper."
Khuyết điểm: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
Khuyết điểm: "Everything"
Ưu: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Khuyết điểm: "even on buses in asia you are given drinking water pay for it here"
Ưu: "Air Asia! Ground staffs are good service and helpful."
Khuyết điểm: "The flight was delayed by more than 1 hour with all the passengers seated in the plane. They didn't need to board the passengers so early."
Ưu: "Service ..very good"
Khuyết điểm: "Flight Delay"
Ưu: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Khuyết điểm: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
Ưu: "Overall not bad the flight left on time and was a good flight."
Khuyết điểm: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Ưu: "The flight itself was ok."
Khuyết điểm: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Ưu: "Great service and amazing food !"
Ưu: "Flights were on time."
Khuyết điểm: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Khuyết điểm: "I have flight from kualalumpur to Guangzhou ,there was no whight on tickets, I booked through Kayak web site , Only 15 kg per person is avaliable and for fees , At low fare , I have to pay twice my ticket price for I didnt book my whight before flight online ,. ? ? Flight was 4 hours to Gungzhou , no meals on board , not even a glass of water . You have to pay again on board for your food , and drinks , I feel like traviling in a low degree shattel bus , in a very very poor quality ."
Khuyết điểm: "Flight delay"
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Khuyết điểm: "The seats were awful, outdated, no charging ports, tv didn't' work, air didn't work, crew were awful/rude... even checking in my bag upon arriving at the airport was an ordeal. If I can help it, I won't be flying Air Asia again!!!"
Ưu: "The food"
Khuyết điểm: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Khuyết điểm: "It costs more to check a bag than it does to book a ticket, this airline is a rip off"
Ưu: "afforadable fares"
Khuyết điểm: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."
Khuyết điểm: "Always the same problem - not enough leg room."
Ưu: "Quick boarding procedure, good price"
Khuyết điểm: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Ưu: "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
Ưu: "Left 5 minutes early"
Khuyết điểm: "Seat a little hard"
Ưu: "It was cheap."
Khuyết điểm: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
Khuyết điểm: "A bit more space. Knees were right up against seat in front of me."
Khuyết điểm: "Great flight experience"
Ưu: "It was short"
Khuyết điểm: "If they could get the air conditioning working, it was extremely hot until we were in the air, then it went off again on our descent"
Khuyết điểm: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Ưu: "I liked everything except"
Khuyết điểm: "Not enough legroom"
Ưu: "Boarding and flight were excellent. No need for food or entertainment on this short flight."
Khuyết điểm: "Nothing"
Ưu: "The crew was very friendly"
Khuyết điểm: "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."
Ưu: "Nice newer plane and mindful staff."
Khuyết điểm: "No free snacks or drink offered."
Ưu: "everything ok just an hour flight"
Khuyết điểm: "airport queues for bag check out the door"
Ưu: "Temperature was too low for any reasonable comfort"
Khuyết điểm: "We weren’t aware that a long haul flight would have no entertainment at all unless prebooked and paid for! No blankets or pillows for offered or complimentary hydration! We felt very uncomfortable"
Ưu: "Great service, good flight."
Khuyết điểm: "Seats could be comfy. Hot seats could use some pillows."
Ưu: "Swift easy boarding and departure"
Khuyết điểm: "Seats cramped Expensive simple food No complimentary drinks No entertainment"
Ưu: "We arrived"
Khuyết điểm: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Ưu: "AIR conditioned cabin while boarding= no sweat.."
Khuyết điểm: "Plane arrived from Bangkok late so our flight was late. No notice given. Lithium battery packs are allowed on board but not in checked baggage. Bag security used to be before check in but ate not in BKK DM. Huge hassle trying to get battery pack back when back at.DM. ugly."
Khuyết điểm: "We had to pay bag fees that were very expensive!"
Ưu: "I got there"
Khuyết điểm: "No food. No drink. Whole focus of staff was on selling"
Ưu: "Crew was nice and they let us move to more open seats during flight."
Khuyết điểm: "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
Ưu: "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."
Ưu: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."
Khuyết điểm: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"
Ưu: "I am an international airline pilot and was very pleased with the professional attitude and service."
Ưu: "Safe flight, information in multiple languages"
Khuyết điểm: "Having to buy even tea and soda. When I ordered Lipton iced tea and instead received hot tea, the stewardesses acted like it was very inconvenient to change it."
Khuyết điểm: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Ưu: "Good flight crew, on-time, all went well."
Khuyết điểm: "No water was served, would have liked a bit more legroom."
Khuyết điểm: "You have to pay for water, really? I also got hammered on the baggage charge, I did not see when booking that I needed to pay in advance for checked baggage, I had to pay over 2,000 Baht at the airport - really annoying especially as it meant yet another long line!"
Ưu: "We took off and landed on time."
Khuyết điểm: "There were hundreds of mosquitos on the plane and they decided to spray bug spray after they closed the doors right before take off!! Hands down one of the most disgusting experiences of my life. They also ripped us off with our checked luggage. Not pleased."
Ưu: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Khuyết điểm: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Ưu: "Very attentive crew, good food, on time arrival."
Ưu: "What more can you ask for? The flight was on time and seats were decent at good price. Flight staff personally took us to boarding gate to ensure we got on the flight (because we transited in Bangkok to HK) They didn't check the weight of carry on luggage so it was good!"
Ưu: "The price was the only thing I liked about this airline"
Khuyết điểm: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Khuyết điểm: "Had to pay hundred dollars for my bags and they charged me 80 baht for A bottle of water you need to tell people that got to pay for bags"
Khuyết điểm: "This flight has no drink or food at all."
Khuyết điểm: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Ưu: "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
Khuyết điểm: "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
Ưu: "Landed safely."
Khuyết điểm: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Ưu: "Not a thing."
Khuyết điểm: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."
Khuyết điểm: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Ưu: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Khuyết điểm: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Ưu: "It got me there"
Khuyết điểm: "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
Ưu: "Getting on board plane."
Khuyết điểm: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."
Ưu: "The extra baggage fee $ 14.00+ was only negative surprise. I will book flights with them again."
Ưu: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Ưu: "Check in was very quick in Phuket, From the start to finish, it only took about 5 minutes."
Khuyết điểm: "This was a short flight from Phuket to Bangkok, a non stop, and the airline managed to lose one of our bags. What truly irks me, is that they charged extra for the extra baggage, and then when we arrived, they could not even track the bag to tell us where it was. When I asked what their procedure was, I was informed, they would search for the bag for 7 days, and then if not found, they would search for another 7 days. Sounds like 14 days to me...Then if they did not find the bag, we could file a claim. Fortunately, they did find the bag after about 1 week. To find out that they had located the bag, we had to keep calling them. Not at any time did they give us a call to inform us, or give us an update. With so many other airlines flying this route, we have decided it would be better to choose another airline"