Customer friendly fine service. Thank you.
If they had fruits as snacks that would have been nice
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
The crew was very courteous and helpful, great experience!
Ưu: "Best in the world, as always."
Ưu: "Crew very polite and friendly"
Khuyết điểm: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Khuyết điểm: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Khuyết điểm: "Nothing much"
Ưu: "Flight attendants were very friendly, professional and helpful"
Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"
Ưu: "Seat was very comfortable, crew was very nice,"
Khuyết điểm: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ưu: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Khuyết điểm: "The A380 was probably SQ's oldest one, which that was a newer plane."
Ưu: "Cabin crew knew how to work."
Khuyết điểm: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Khuyết điểm: "The toilets were a little unsanitary."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Khuyết điểm: "Delayed 2 hours behind schedule"
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Khuyết điểm: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ưu: "Great set up with two seats, window and aisle"
Ưu: "The crew on this flight we amazing had a great flight Thank You"
Ưu: "Again very friendly and efficient service ."
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "crew was very polite and cheerful."
Ưu: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Khuyết điểm: "It would be great it the seats were leather so that plane would feel more cleaner."
Ưu: "Crew was friendly and whole on ground process was efficient."
Khuyết điểm: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Helpful crew. Full food service!"
Ưu: "Everything great personnel"
Ưu: "Boarding was good"
Khuyết điểm: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Ưu: "Superb service throughout from check in to on flight."
Khuyết điểm: "Seat on outbound had a slight issue."
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Ưu: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Khuyết điểm: "Really nothing. I loved flying with them."
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "The food was ok. It didn't set my heart on fire, but I did finish it."
Khuyết điểm: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ưu: "Entertainment was awesome. Boarding was fast."
Khuyết điểm: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Khuyết điểm: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
Ưu: "I loved the movie selection and the food options."
Khuyết điểm: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Ưu: "It was convenient"
Khuyết điểm: "The seats were so hard I had to sit on a blanket and have a cushion behind. The entertainment was poor and the system was old."
Ưu: "The service"
Khuyết điểm: "The quality of the red wine"
Ưu: "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
Khuyết điểm: "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
We are four family members so they given last row of flight which are not so comfortable
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Ưu: "I liked the fact that it was a direct flight"
Khuyết điểm: "Little more customer satisfaction"
Ưu: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Ưu: "Basically nothing"
Khuyết điểm: "They should do announcements properly, and the crew attitude is awful."
Ưu: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Khuyết điểm: "An understanding and accommodation based on medical reasoning."
Khuyết điểm: "The boarding was poorly managed."
Ưu: "First flight from Goa to Mumbai was pretty good, I even scored an extra large seat. Boarding was madly chaotic though"
Khuyết điểm: "Good airline. Flight was delayed due to weather"
Khuyết điểm: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Khuyết điểm: "Co passengers"
Ưu: "Flight attendants were the best and very friendly"
Khuyết điểm: "Not much, on time flights and friendly flight attendants"
Khuyết điểm: "Nothing I didn't like"
Ưu: "Seats very uncomfortable"
Khuyết điểm: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Khuyết điểm: "No comments"
Ưu: "Very new aircraft . On time"
Khuyết điểm: "Everything."
Khuyết điểm: "Check in swiftness"
Ưu: "Promptness and efficient management of time. Nice staff!"
Khuyết điểm: "The food is too ready-made and processed. They incorrectly market it as fresh. They need to have better and genuine food"
Khuyết điểm: "Could have been on time"
Khuyết điểm: "I wish Indigo flight get in-flight internet."
Ưu: "Crew was friendly and caring towarda a patient."
Khuyết điểm: "Delayed by 30 mints"
Ưu: "The crew is very good. Best behaviour. Arrive before main time. Seat os comfortable."
Khuyết điểm: "Service facility is very good. I like IndiGo crew members & their behaviour."
Ưu: "Crew was professional and the plane was very clean"
Khuyết điểm: "The seats are very weak and anyone touching on the backside would feel as if they are directly touching you."
Ưu: "Indigo flight time to time சூப்பரா இருக்கு"
Ưu: "Overall cleanliness and service"
Khuyết điểm: "Delay"
Ưu: "Friendly and helpful flight attendants"
Khuyết điểm: "My seat cushion was flattened but otherwise a nice flight!"
Khuyết điểm: "Nothing to remark"
Ưu: "The people"
Khuyết điểm: "The seats, it was too warm. Being herded into busus like cattle."
Ưu: "People taking care are nice lot"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Delay from in DEL caused a missed connection."
Ưu: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Khuyết điểm: "Seats were a bit hard"
Ưu: "What a great airline! On time, safe, good service, and really cool brand."
Khuyết điểm: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Ưu: "The airline was just fine."
Khuyết điểm: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Ưu: "Crew tried to be helpful and friendly."
Khuyết điểm: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Ưu: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Khuyết điểm: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Khuyết điểm: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Ưu: "Kayak service is not good"
Ưu: "Smooth checkin and seating"
Khuyết điểm: "Security forgot to stamp one of my bags so hand to dash back again"
Khuyết điểm: "WE HAVE BEEN RUSH TO TAKE AN EARLY FLIGHT FROM vns TO del , Staff is helpful , but it kind of not clearly something about luggage cost. but everything over all look good. Thank you."
Khuyết điểm: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Ưu: "Low fares, convenient schedules, friendly crews, punctual on three separate flights, clear announcements"
Khuyết điểm: "Slack enforcement of basic rules: wearing seat belts, not using phones in flight, not standing up until the plane has come to a stop."
Ưu: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Khuyết điểm: "No refreshments available for the return flight."
Khuyết điểm: "the wait in the hall at the gate in Jaipur was not very comfortable"
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "Time keeping and professional experience"
Khuyết điểm: "Nothing"
Ưu: "The boarding was fast."
Khuyết điểm: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Ưu: "Was on time and we landed ahead of the scheduled ETA"
Ưu: "Our seats were comfortable and the landing was smooth"
Khuyết điểm: "All food and drink had to be paid for -even water!"
Ưu: "Got an aisle seat and boarding was quick."
Khuyết điểm: "Too long of a flight for no WiFi and no water."
Ưu: "The new seats are good. I didn't get any back pain."
Khuyết điểm: "Not much."
Khuyết điểm: "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
Ưu: "Staff were very helpful and friendly. Even let me off some money for a drink"
Khuyết điểm: "Checking in took way longer than needed"
Ưu: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Ưu: "The price is very affordable and flight was very good in take off and landing."
Khuyết điểm: "Seats was very tight and uncomfortable!!!"
Ưu: "Inexpensive flight, attentive crew"
Ưu: "very on time"
Khuyết điểm: "chair abit small"
Ưu: "On time"
Khuyết điểm: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Khuyết điểm: "Always delay!!!!"
Ưu: "Where is my bag. Please find my bag because many thing inside it."
Khuyết điểm: "Fail tu makesure customer bag arrival safely"
Khuyết điểm: "It was a night flight. Inflight light was on almost throughout the entire flight."
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Ưu: "Check in, boarding was easy, staff were friendly, flight was uneventful"
Khuyết điểm: "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Khuyết điểm: "Delayed flight"
Ưu: "Efficient boarding....took off early in both directions!"
Ưu: "Overall in flight experience quite good."
Khuyết điểm: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Ưu: "Value for money"
Khuyết điểm: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Ưu: "He flight boarded on tkme"
Khuyết điểm: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Ưu: "nothing to say."
Khuyết điểm: "only food that i received the rice i think didn't cooked properly"
Ưu: "On time boarding ...very efficient"
Khuyết điểm: "Offer same type of value food...even worst tasteless"
Ưu: "Nice place fun"
Khuyết điểm: "Well it's alright"
Khuyết điểm: "The flight was damn cold and freezing"
Ưu: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Khuyết điểm: "For me, the seats a were uncomfortable. No lower back support."
Ưu: "Being updated of the status of flight periodically"
Khuyết điểm: "Airport was crowded. As many other flights were delayed too."
Khuyết điểm: "The flight was delayed today for half an hour"
Ưu: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Khuyết điểm: "Too hot - needed cooler air"
Khuyết điểm: "No communication of baggage fees - desperate service"
Khuyết điểm: "Flight delayed no free water never again"
Ưu: "Like food and nice crew"
Khuyết điểm: "Always worry delay"
Khuyết điểm: "Everything"
Ưu: "Not a lot"
Khuyết điểm: "Boarding was slow, and painful, even though I had checked in online.They charge for everything you take on board. Normally you can take a small suitcase plus rucksack, not so, there is a extra charge for the rucksack. On board I was sick and tired of listening to useless information in 3 different languages about duty free, meals, safety info that was repeated many times.. get on with the flight turn off the light and let people sleep!"
Khuyết điểm: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Ưu: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Ưu: "I like the food"
Khuyết điểm: "The boarding which was slow..."
Ưu: "Nothing. Well it's over now and that's wonderful."
Khuyết điểm: "Asked for an aisle seat was ignored and given the worst seat last row middle seat not enough legroom to have my knees in front of me I'm 5'7 and my seat doesn't go back so the personI fro t of me reclines so I'm forced to rest my head against this jerk because there's nowhere else for it to go. No entertainment everything costs extra and they even tried to say you couldn't bring any of your own food/drink on board. Worst flight ever."
Ưu: "Flights were on time."
Khuyết điểm: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Khuyết điểm: "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
Khuyết điểm: "The seats were awful, outdated, no charging ports, tv didn't' work, air didn't work, crew were awful/rude... even checking in my bag upon arriving at the airport was an ordeal. If I can help it, I won't be flying Air Asia again!!!"
Ưu: "I didn't like any thing"
Khuyết điểm: "Free kg is 15 kg which isn't enough at all"
Ưu: "Low price...friendly, courteous, helpful staff..."
Khuyết điểm: "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."
Khuyết điểm: "Silkair service was insincere and lousy nowadays."
Ưu: "We eventually took off."
Khuyết điểm: "We taxi'ed around for over an hour after boarding. Just driving around the airport for an hour, not taking off. No complimentary drinks or snacks."
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Ưu: "afforadable fares"
Khuyết điểm: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."
Khuyết điểm: "Always the same problem - not enough leg room."
Ưu: "The crew was eventually accommodating. I am pregnant and asked if I could stretch out on the empty row behind us. However, it was an emergency row and no, we weren't allowed. Eventually, they offered me a seat with an empty seat next to it. The other passenger in the row wasn't very happy with me sitting there. One of the stewards offered me the back row to stretch out. There was no one sitting there. I don't know why that wasn't one the first options. But I'm thankful that I was able to lay down and sleep."
Khuyết điểm: "The cabin is very crowded. No food or drinks are provided so be prepared to pay or bring your own."
Khuyết điểm: "On time. Free internet in flight. Good value for a low cost airline."
Khuyết điểm: "Very little leg room."
Khuyết điểm: "A bit more space. Knees were right up against seat in front of me."
Khuyết điểm: "Everything"
Khuyết điểm: "Crew non smile."
Ưu: "Crew was ok"
Khuyết điểm: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Ưu: "I like the price and the short lenght of time to it took."
Khuyết điểm: "Can think of anything at this time."
Khuyết điểm: "A seat that did not jolt and move around. Legroom seat on offer for free as no one had them."
Ưu: "It was short"
Khuyết điểm: "If they could get the air conditioning working, it was extremely hot until we were in the air, then it went off again on our descent"
Khuyết điểm: "Air Asia is a no frills Airline. That’s why it’s Cheap."
Khuyết điểm: "25 min delay departure."
Ưu: "Plus: That I burned lots of calories when dealing with their chaos and long lines."
Khuyết điểm: "Minus: On my flight from Bangkok to Siem Reap today, the seat in front of mine was broken and the seat back would not stay upright. The man in it asked for a new seat, and the FA first told him that it was okay, despite his head being in my lap. Both of us said that was dangerous, and only after arguing with three FAs was he finally able to change seats!"
Ưu: "The crew was very friendly"
Khuyết điểm: "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."
Ưu: "The service and overall flight experience with Thai AirAsia was superb."
Khuyết điểm: "There was absolutely nothing that I disliked about the flight - really great overall!"
Ưu: "All good"
Khuyết điểm: "Nothing"
Ưu: "Great service, good flight."
Khuyết điểm: "Seats could be comfy. Hot seats could use some pillows."
Khuyết điểm: "We boarded late and left late."
Khuyết điểm: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Ưu: "Fairly good value (although not particularly low fare)"
Khuyết điểm: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Ưu: "On time, comfortable and inexpensive. Terrific value"
Khuyết điểm: "Just know that you have to preorder and pay for any drinks or meal."
Khuyết điểm: "They don't even give you free water on the flight."
Ưu: "THE LEATHER SEATING."
Khuyết điểm: "NOT MUCH CABIN SPACE.....HAD TO SQUEEZE MY BAG IN BECAUSE EVERYONE HAD LEFT ME VERY LITTLE ROOM."
Ưu: "on-time boarding"
Khuyết điểm: "No TV, not polite crew"
Khuyết điểm: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Ưu: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Khuyết điểm: "Baggage cost"
Ưu: "Safe flight."
Khuyết điểm: "15kg checked bag limit (most airlines have 25kg as standard). Additionally this costed 900 Bahts which is crazy expensive!!! Line up to pay baggage fees was long and slow. No other airline appeared to have that problem. No food or drink served. No in flight entertainment. I'd go with another airline in the future. We are on a 3week holiday and taking stuff out of our checked bag to reduce the weight to 15kg was nothing short of a nightmare."
Khuyết điểm: "Expensive, hot delayed, would not let us do check inn together (we were traveling 5 friends) specially my booking disnt include luggage so I had to pay extra when checkin in."
Khuyết điểm: "They did not tell me to select a checked bag beforehand and charged an excessive amount for one piece of checked luggage."
Khuyết điểm: "Long line to check in and people not polite."
Ưu: "Quick on time boarding and departure. Crew was professional and helpful."
Khuyết điểm: "Do not even give you water"
Ưu: "The flight was short from Phuket to Bangkok that was the only good thing."
Khuyết điểm: "Not wheel chair friendly - I boarded & departed the shuttle bus to the plane & the plane last due to little assistance from Thai AirAsia. The customer service was lacking for those needing additional assistance. Also they charged for everything extra - food, check bags, etc. Tired to sell their merchandise the whole time. Budget/low cost, never again. Thai language was not an issue."
Ưu: "Just about everything. very smooth operation."
Ưu: "short and sweet"
Khuyết điểm: "charge for checked bags"
Ưu: "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
Khuyết điểm: "Baggage fees Long lines"
Ưu: "Rates, Food prices, airplane condition"
Khuyết điểm: "It could be more comfortable. Other airlines seats offer more space and reclining."
Ưu: "Cabin crew professional, polite and efficient."
Khuyết điểm: "We're accustomed to comp beverage like coffee water. If you don't buy it - you don't get it. Such is life these days."
Ưu: "The cheap fare for the flight"
Khuyết điểm: "Being charged for water. Terrible crew attitude."
Ưu: "Nothing. Will never, ever, ever fly them again."
Khuyết điểm: "First off, with no notice, they did not allow without a fee a single bag. None. And they changed $100 for the bags. Told us it was because we used Kayak, and not directly through them. It took off two hours late. Another first, I have never seen an airline not offer you water. Nothing. 2 hour flight, nothing. The landing reminded us of the old People's Express, Scare the hell out of you. Use Thai Air. Even on one hour flights they feed you and offer you refreshments and good service. I repeat, do not fly Thai Air Asia. When I return to the States, will be contacting Kayak about our experience."
Ưu: "Very tight seating. Even in Premium."
Ưu: "Cheap flight."
Khuyết điểm: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Khuyết điểm: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Ưu: "Friendly staff"
Khuyết điểm: "Delay and big check in lines with no priority for people whose flight was coming up soon"