Staff are very accomodating. I am very satisfied with the service. Price of the plane ticket is affordable
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Ưu: "the Crew as always on ANA flights is amazing"
Ưu: "The crew took care of us during a strange virus affected flight."
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Ưu: "Food, seat comfort, service"
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Always excellent Japanese service."
Khuyết điểm: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Khuyết điểm: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Khuyết điểm: "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ưu: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Khuyết điểm: "Good"
Ưu: "One of the best service! Thank you!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "The crew are so courteous and helpful."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Very polite staff"
Khuyết điểm: "The curry made me sick and the movies were outdated."
Ưu: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Khuyết điểm: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ưu: "The plane wasn't that full so I had a lot of space."
Khuyết điểm: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Ưu: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
Ưu: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Ưu: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Khuyết điểm: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
Ưu: "Ease of boarding; large overhead bins; relatively comfortable seats"
Khuyết điểm: "Packed plane - every seat taken"
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Ưu: "Very comfortable plane and excellent service."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "The ANA crew were very sweet and accommodating"
Khuyết điểm: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Food and movies options."
Khuyết điểm: "Not enough help to put my carry on on the overhead luggage storage."
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "crew was very polite and everything was smooth."
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Ưu: "pleasant service. no surprises, delays , etc. thank you."
Khuyết điểm: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Ưu: "Staff are very attentive and helpful; the entertainment system is top class"
Khuyết điểm: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Khuyết điểm: "Not enough English movies/tv shows"
Ưu: "Crew great as always. Bulkhead seating very good for economy class.Has improved."
Ưu: "Service in a air."
Khuyết điểm: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
Khuyết điểm: "Nothing in particular"
Friendly staff. Could improve on the leg room!
Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
Food was horrible. Flt too crowded. Dirty bathrooms.
Ưu: "The crew was excellent, respectful and helpful."
Khuyết điểm: "Boarding by bus is poor"
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Khuyết điểm: "The person next to me had a distinct body odor."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Crew is attentive to our needs"
Khuyết điểm: "NA"
Ưu: "SQ always the best service"
Ưu: "The crew Were exceptional ."
Khuyết điểm: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Ưu: "Seat was very comfortable, crew was very nice,"
Khuyết điểm: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ưu: "Extra leg room, great service and good food."
Khuyết điểm: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Ưu: "Got bumped to Business Class"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Short flight"
Khuyết điểm: "N/A"
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "Very comfortable"
Khuyết điểm: "I don’t see anything I didn’t like"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "The desserts. The bun."
Ưu: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "Not much"
Khuyết điểm: "Not as good as they were once"
Ưu: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "New plane"
Khuyết điểm: "Nothing in particular"
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "Superb service throughout from check in to on flight."
Khuyết điểm: "Seat on outbound had a slight issue."
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "New movies! Yes!"
Khuyết điểm: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ưu: "everything, excellent job"
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Khuyết điểm: "Nothing"
Ưu: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Khuyết điểm: "old facilities"
Ưu: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
Khuyết điểm: "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"
Ưu: "Everything was great!"
Ưu: "The crew was attentive, hard working and pleasant."
Khuyết điểm: "Like most airlinesuccessful the space was cramped."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Ưu: "Comfortable plane and a good price"
Khuyết điểm: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
Ưu: "The flight"
Khuyết điểm: "Nothing everything was good"
Ưu: "Wide variety of entertainment choices made time go much faster."
Khuyết điểm: "Good"
Khuyết điểm: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Ưu: "Food, crew, handicap assistant, stewardess"
Khuyết điểm: "No screen/tv"
Ưu: "the headphone was so great that i was away from the noise, and i do had a good sleep on the plane."
Khuyết điểm: "it’s a pity that i missed the hot snack of premium economy."
Ưu: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Khuyết điểm: "Delayed flight."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Khuyết điểm: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Ưu: "Even for a short flight there was a nice meal! Fantastic!"
Ưu: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Khuyết điểm: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Very friendly and helpful flight attendants!"
Khuyết điểm: "No vegetarian options for the meals... No snacks available for in-flight purchases... No menu of beverages available..."
Khuyết điểm: "No food service until last hour of flight. No drink or offered."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Good staff, new planes, polite and efficient"
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "The crew at ticket counter and in-flight were amazing. So polite and did all they could to make my experience enjoyable. Loved that even though I was not first class, the flight attendants offered to hang my suit up in the closet."
Khuyết điểm: "Even though it was no big deal, would have loved a usb charging outlet."
Ưu: "Crew very helpful and provide good service"
Khuyết điểm: "Rehydrated food"
Khuyết điểm: "They damaged my luggage"
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Ưu: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Khuyết điểm: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "The entertainment is ok"
Khuyết điểm: "Waited more than 1 hr for wheelchair assist. Almost got left by the plane in sfo. In taiwan even they mark wheelchair assist in the ticket of my 73 year old dis abled mom they told us she is not in the list in taiwan we can wait for 1 or more hrs but they will close our gate in 30 min. So i haft to help my mom transfer to the gate. Very bad service especially to elderly and dis abled"
Ưu: "Affordable efficient"
Khuyết điểm: "Food just so so"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flights were delayed taking off from LAX and Taipei."
Ưu: "For economy class the seats were not cramped and had some space to them."
Khuyết điểm: "Lack of selection for food."
Ưu: "Crew was professional and very courteous. Helpful staff. Nice smooth flight over."
Khuyết điểm: "offer water more often"
Ưu: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Khuyết điểm: "Nothing! It was great!"
Ưu: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Ưu: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."
Ưu: "The crew was nice. We did get dinner and breakfast which had decent selections for both."
Khuyết điểm: "The airplane got so dry at one point I felt like I couldn't breathe. The entertainment wasn't updated from the last time I was on the plane so I had seen everything. This flight had earphones which kept falling out of my ears and even at full volume, it was still too low. It was super cold on this flight compared to other flights too."
Ưu: "Boarding was well organized and the crew was very nice."
Khuyết điểm: "The seats are VERY narrow in economy and very little leg room. They turn on all cabin lights when serving meals at very odd hours during the flight. No individual fan vents and this flight was very warm."
Ưu: "On both way of my flight, it delayed one hour every time."
Khuyết điểm: "The economy class seats are too narrow and crammed."
Ưu: "Though this was a long flight, it didn't feel unbearable at all. I had plenty of leg room, the food was just right, the service from the staff was very pleasant, and there was barely any turbulence."
Khuyết điểm: "Nothing I can think of off the top of my head. Everything was fine."
Ưu: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Khuyết điểm: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Ưu: "I liked the large selection of movies and TV shows."
Khuyết điểm: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Ưu: "The second leg of a trip (Taipei to SFO) was on a newer plane. Staff were courteous and prompt."
Khuyết điểm: "Original flight was delayed. I was placed on another airline, but heavy weather delayed this by a bit over an hour. Somehow a very tight connection still was met, but my baggage did not make the connection. So far (one day later) they have located one of my bags and said it will be delivered soon. The other is still missing."
Ưu: "Found another flight with another airline for the first leg. Seemed fairly well organized, safe, and well run."
Khuyết điểm: "Baggage didn't make the connection. It was nice that they were able to find a flight, but in this case I would have been just as happy to wait a day and not rush to a new connection, and (so far) not have all my luggage."
Khuyết điểm: "I could barely fit into the seats since they were so small. Made the long flight even more uniquecomfortable."
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
No complaints. Good overall.
Seats are fantastic in basic economy.
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
I’m still in Atlanta!!!!!!!!!
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Ưu: "On time, clean and comfortable"
Ưu: "The flight was on time"
Khuyết điểm: "too crowded"
Ưu: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Khuyết điểm: "Even though its a short flight better food options for First Class would be appreciated."
Ưu: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Khuyết điểm: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Khuyết điểm: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Ưu: "Good communication about weather and delay"
Khuyết điểm: "No delay. Consider dropping the $75 standby fee."
Ưu: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "Again, Delta used to offer this level of comfort and service on domestic flights. Great food and entertainment selections."
Khuyết điểm: "For some reason overweight people like to get the middle seat and then spill over into the adjacent seats. I had to lean out into the aisle to sit comfortably without touching that person. This resulted in me getting hit by every person walking in the aisle or the serviré carts. While I do understand that overweight people have the right to fly, they should pay for the space they occupy like the rest of us. This person literally should have had two seats."
Ưu: "Didn’t take three days to drive"
Khuyết điểm: "Packed in like sardines"
Khuyết điểm: "Boarding is as usual chaotic"
Khuyết điểm: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Ưu: "The staff was friendly and apologetic."
Khuyết điểm: "The flight was delayed an hour due to traffic on the runway. I missed my flight and won't get to my destination until the next day. I paid extra for a short flight, and I end up waiting 5 hours with no compensation. I was charged for the drink I ordered and not offered a food voucher or money back. This happens every time I fly with Delta and I will not be a returning customer."
Ưu: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Khuyết điểm: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Khuyết điểm: "Seat wouldn't redline."
Khuyết điểm: "price could be cheaper"
Ưu: "Nice flight nice crew just about as good as you would want"
Ưu: "liked the main meal"
Khuyết điểm: "didn't like the pastrami sandwich snack before landing."
Ưu: "Best Delta flight so far."
Khuyết điểm: "SofinwS turned off for most of trip"
Ưu: "The crew"
Khuyết điểm: "The delay"
Khuyết điểm: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Ưu: "The seats"
Khuyết điểm: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Ưu: "The t.v. 's at each seat"
Khuyết điểm: "Nothing"
Ưu: "Able to download boarding pass into apple wallet"
Khuyết điểm: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Ưu: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Ưu: "The crew was nice and helpful."
Khuyết điểm: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Ưu: "I was automatically upgraded."
Khuyết điểm: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Khuyết điểm: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Khuyết điểm: "Very uncomfortable, seats did not recline and seats way too close together."
Ưu: "When we landed and I was able to get off the plane"
Khuyết điểm: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Ưu: "Able to watch an interview. Then part of a movie which makes the time fly."
Khuyết điểm: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Khuyết điểm: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Ưu: "Nice courteous cabin staff."
Khuyết điểm: "See comment above"
Ưu: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Khuyết điểm: "Nothing."
Ưu: "Arrived early. Helpful staff. Brough food and refreshments fast"
Khuyết điểm: "Narrow seats in economy comfort"
Khuyết điểm: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Khuyết điểm: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Ưu: "Good flight, comfortable; good food."
Khuyết điểm: "Entertainment system kept failing"
Ưu: "On time. No problems."
Khuyết điểm: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Snacks must also be offered on late night flights!!
1, the communication when the flight was delayed was incredibly poor. Things happen, that's okay, but not knowing where the inbound plane is, changing gates via text and not an announcement, showing up and finally speaking to people without any clue of what was going on, and dismissing customer's questions without any real intent to listen was disappointing. The Wi-Fi didn't work on the plane, hence the poor entertainment score, there simply was not any.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
The flight was very empty and they wouldn’t let us sit in the bulkhead seating. A pilot sat in one row by himself and we had to sit behind him. My friend is 6ft 3 in and it was uncomfortable for him to have his knees crammed in. The flight attendants didn’t care, the pilot didn’t either. This tells me that American Airlines is not concerned about the customer, only their profits! I’m telling everyone I know all over social media! Hope you lose money because of your money hungry policies and lack of consideration for your customers .
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Ưu: "Friendly and prompt attendants."
Khuyết điểm: "I couldn't ask for anything more from American than what was provided"
Khuyết điểm: "No food"
Khuyết điểm: "The gate was occupied when we landed on schedule."
Khuyết điểm: "Heat in the plane!"
Ưu: "Great crew!"
Khuyết điểm: "We paid for WiFi but it was not working on this flight."
Khuyết điểm: "Not being delayed for 6 hours would’ve been better."
Khuyết điểm: "Not gotten cancelled on August 18 and delayed for 24 hours with no compensation for hotel we had to get. Then would be nice to not get delayed 4 times on today’s flight arriving home at 2 in the morning on a day we HAVE to go to work because we already are in trouble for missing previous day."
Ưu: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Khuyết điểm: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Ưu: "Crew was really great!"
Khuyết điểm: "My bag never left Chicago so I had to wait a day to get that"
Ưu: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Khuyết điểm: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Khuyết điểm: "We stayed one hour in the plane without any reason"
Khuyết điểm: "The plane boarded early. Was not called over intercom. Got to gate 45 mins before plane take off and crew refused to let me board the plane and was unable to exchange my ticket so had to buy a whole new ticket home. Very dissatisfied."
Khuyết điểm: "In-flight snacks and lack of working entertainment."
Ưu: "Not much"
Khuyết điểm: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Ưu: "The flight crew were friendly."
Khuyết điểm: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Ưu: "New, clean plane"
Khuyết điểm: "Food was horrible. Salad 90% celery chunks, and beef that was 90% gristle. I paid extra for more leg room but got a bulkhead seat that had less leg room , and cramped, hard to access table and video screen."
Ưu: "Entertainment selection was great. Overall, a very smooth experience."
Khuyết điểm: "Really only one complaint - the armrest between my seat and my toddler’s seat did not raise up. This meant he could not lay his head on my lap to sleep. Other armrests has this capability. Not sure why they would not all be able to do this."
Khuyết điểm: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Ưu: "Great Service, Plane, Food, and Entertainment. Delayed 1 1/2 hours, but we were kept informed. Premium Economy seats are very comfortable and roomy."
Khuyết điểm: "Got selected for additional screening...not your fault, but would have preferred to Not be screened in the jetway as other pax boarded in same jetway behind us."
Khuyết điểm: "Had to drive 100 miles to catch second leg of trip."
Ưu: "Jams you up with connections in Charlotte."
Khuyết điểm: "Always running to make connections."
Ưu: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Khuyết điểm: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Ưu: "The flight itself was fine"
Khuyết điểm: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Ưu: "It was a fabulous ride, with personal entertainment centers, fast service -"
Khuyết điểm: "unfortunately just one exit , so took forever to exit the plane but otherwise great."
Ưu: "The flight delayed 6 hours."
Ưu: "I was treated superbly from start to finish. It started with checking in and receiving great help all the way through to off liading"
Khuyết điểm: "I was a little surprised at the size of the snack (small) at the end."
Ưu: "The service and the food"
Khuyết điểm: "Seats are on top of each other, very close space, too many people in that flight or should I say, too many seats for that short of space"
Ưu: "We got delayed 2 hours, we got very early to the airport, went to the gate, all the sudden they change the gate number and didn't tell nobody, we got delayed 2 hours and they didn't say nothing. we had perfect weather in NY so I don't understand the delay. The crew members were not friendly, the airplane was so old, my daughter called "the dinosaur" is the airplanes from the 70"s . This was my first time flying with this airline and I don't think Ill do it again. We were going to a wedding in Madrid and we miss it for the delayed."
Ưu: "Direct flight was good, food was good, entertainment was good. Boarding was quick and handled well."
Khuyết điểm: "Upset it was an American Airlines flight and that wasn't communicated clearly, went to wrong terminal when departing!"
Ưu: "British Airway, as their partner, made everything perfect."
Khuyết điểm: "Iberia never picks up the phone. American Airlines always says 'No' first, & sticks with their 'No' for about an hour before being willing to think of work 'round solutions. AA online check-in didn't work, There's always a 45+ minute wait by phone to get AA to answer.. Then the customer service line of Airlines @ LAX had 70+ people needing help, but only one person working. So it was an hour long wait, only to be told 'No' you can't fly. Yet once I walked over to British Airways, they found a way to get me to my destination. Airlines just does not have enough employees and doesn't care."
Khuyết điểm: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Khuyết điểm: "The flight was delayed little by little up to two hours then finally we board the plane, everyone is seated and then they cancel the flight."
Ưu: "Good food, good wine, good movie choice, Thank you."
Ưu: "Nothing, worse customer service also"
Khuyết điểm: "Everything, we lost our connections, they didn't help us out with our next flight"
Ưu: "Flight was on time and service was good"
Ưu: "Everything was great to me"
Khuyết điểm: "The flight was packed"
Ưu: "The inflight crew was outstanding!"
Ưu: "The flight was quick and everyone was nice."
Khuyết điểm: "No entertainment but it was only and hour flight."
Ưu: "Ordinary flight, not too chaotic for holiday weekend."
Khuyết điểm: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Ưu: "Red eye was great, home in no time. Great flight crew"
Khuyết điểm: "Getting there, flight was rescheduled by AA, left not enough time to catch 2nd flight. Ran to that terminal, staff was curt. Rescheduled 2nd flight, had to check in my carry on, which made the people picking me up wait."