Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
I like the services, food on board is very good too.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
The crew at the check-in counter was super-helpful and exceptionally kind.
Ưu: "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
Khuyết điểm: "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
Ưu: "The crew was great and entering and exiting the plane was quick."
Khuyết điểm: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Ưu: "Cabin crew were very helpful and polite."
Khuyết điểm: "Food lacked flavor."
Ưu: "It wasn't JAL it was American."
Khuyết điểm: "Seat cushion could use more cushioning. Larger portions of drinks served"
Khuyết điểm: "Very good airline except for the fact that the staff at Narita airport."
Khuyết điểm: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Ưu: "Crews were amazing."
Ưu: "JAL flight crew were excellent and friendly"
Khuyết điểm: "nothing"
Khuyết điểm: "Kiosk, bag service, One World Integration"
Ưu: "The EMIRATES flight was nice. Japan airlines has good leg room."
Ưu: "Quick flight"
Khuyết điểm: "None"
Ưu: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"
Ưu: "crew was professional, attentive and polite"
Ưu: "The food the service and the staff"
Khuyết điểm: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Ưu: "Beautifully presented and tasty Japanese food. Electronic windows."
Khuyết điểm: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Ưu: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Ưu: "Thier food tasted excellent!"
Khuyết điểm: "Wish there was a vegetarian option too."
Ưu: "Fast Service , cheerful Members , and positive Vibes all the time."
Ưu: "Nicest crew I have ever seen!"
Ưu: "Very friendly crew!"
Ưu: "Food and entertainment was good."
Khuyết điểm: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Ưu: "Superb services!"
Khuyết điểm: "I don't think there's anything I didn't like during my journey"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Khuyết điểm: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ưu: "Simply excellent !!!"
Ưu: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Khuyết điểm: "The horrible JET LAG I have now lol."
Ưu: "Superior service in a great and spacious plane."
Khuyết điểm: "Seats are a bit flat and shallow, besides that it was awesome!"
Ưu: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Khuyết điểm: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Ưu: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Khuyết điểm: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Ưu: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Ưu: "The main entree was excellent."
Ưu: "The bathroom is super clean."
Khuyết điểm: "Maybe you can make some alterations with your meal offerings."
Ưu: "Service was especially good. Very professional."
Khuyết điểm: "Nothing"
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Khuyết điểm: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Khuyết điểm: "Food was not good."
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Khuyết điểm: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Ưu: "Clean plane and comfortable seats."
Khuyết điểm: "Complementary snack to go with free beverage."
Khuyết điểm: "Wonderful food and service"
Ưu: "The crew was amazing. They were all very nice to us."
Ưu: "Friendly crew"
Khuyết điểm: "Hard seats!"
Khuyết điểm: "If there was no delay."
Ưu: "One of the best service! Thank you!"
Ưu: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Ưu: "The crews' smile and politeness were excellent."
Khuyết điểm: "The line was way long to check in at the Narita International Airport."
Ưu: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Ưu: "Crew is awesome and nice"
Khuyết điểm: "The seat was extremely uncomfortable."
Ưu: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Ưu: "Very efficient"
Khuyết điểm: "Food was not good"
Ưu: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Khuyết điểm: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Ưu: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Khuyết điểm: "We left late."
Ưu: "It was alright."
Khuyết điểm: "Prepare to wake up with neck pain."
Ưu: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Khuyết điểm: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "Friendly staff and great food. Cabin was spacious even for Economy."
Ưu: "Same thing"
Khuyết điểm: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Ưu: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Khuyết điểm: "."
Ưu: "Staff were very nice. Very fast service as well."
Khuyết điểm: "Seats were a bit uncomfortable"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Khuyết điểm: "N/a"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Khuyết điểm: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Ưu: "Excellent crew, comfortable seat, good food"
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Ưu: "Great service, I'd definitely fly again."
Ưu: "Crew always good"
Khuyết điểm: "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
Ưu: "Good service."
Khuyết điểm: "Flight was congested."
Ưu: "Staff polite ,speedy"
Khuyết điểm: "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
Ưu: "Friendly staff"
Khuyết điểm: "When I went to counter to get my seat assignment I was offered 25,000 yen to take a later flight because mine was overbooked. I agreed and began notifying my transportation at my final destination when I was told nevermind, space was no longer needed. This was aggrevating."
Ưu: "The food was amazing - they had no right to make food that good. I really was blown away."
Khuyết điểm: "The seat was small & painful. There were metal boxes on the floor where my feet should have gone, so I had to contort my body to fit, even though I was in economy plus."
Ưu: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Ưu: "Some superb food, probably the best I've ever had in economy class. The crew was also really nice and friendly."
Good service from the crew member
Food was horrible. Flt too crowded. Dirty bathrooms.
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
I liked the cleanliness of the flight, my check in bags got loaded into cargo for some reason and I had to wait over 30 mins for them to arrive becuase a thunderstorm hit and they people in charge didn’t want to drive the cargo section over in a thunderstorm.
Ưu: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Ưu: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Khuyết điểm: "Silk air"
Khuyết điểm: "Flat beds on second flight"
Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Cabin crew knew how to work."
Khuyết điểm: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Khuyết điểm: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Ưu: "all of SQ"
Khuyết điểm: "nothing"
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Khuyết điểm: "The toilets were very dirty"
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Ưu: "the flight schedule are very good"
Ưu: "Crew very good as was entertainments system"
Khuyết điểm: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Khuyết điểm: "All good"
Ưu: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Khuyết điểm: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Khuyết điểm: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Khuyết điểm: "Need to be able to upgrade with Krisflyer Miles"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Khuyết điểm: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Khuyết điểm: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Ưu: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Khuyết điểm: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Ưu: "Attendants are always nice, flight is always smooth."
Khuyết điểm: "Nothing!"
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "Clean ,on time"
Khuyết điểm: "The movies were not updated"
Khuyết điểm: "old facilities"
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "Great food, friendly staff, on time... what else do you need?"
Ưu: "Great Food"
Khuyết điểm: "Nothing"
Ưu: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Ưu: "Customer service , crew was nice"
Khuyết điểm: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Khuyết điểm: "Cabin too hot"
We boarded the plane Sunday evening. We were then told that the pilot had a medical emergency and they were waiting for a replacement. Apparently, he became "lost". We were then told that another pilot was checked in and on the way. He never showed up either. The flight was delayed until Monday morning. The crew was very nice and the one pilot who was there was informative. The customer service staff who got us all rebooked and booked in a hotel were very nice and helpful. However, my husband and many others had work on Monday; we were exhausted due to getting less than four hours of sleep. People have said that the pilots are being overworked.
Flight attendants wore very strong perfume along w a bumpy flight made me vomit 4 times in flight. Along with being delayed over 3 hours and missing our connection. Ugh
Our flight was canceled as soon as we reached the gate. No reason given! We were traveling to Buffalo for a wedding. Everything needed for that trip was in my suitcase. I had immediately went down to baggage claim to request my suitcase because I knew i wasn’t going to be able to reschedule the flight. I had no choice but to head to Buffalo (12 hour drive) of I was going to make it for the wedding! I was told my suitcase was headed to Buffalo! I tracked my suitcase and it never showed it leaving Charlotte. I had to buy clothes, shoes and toiletries, not only for me, but my child as well. All I got from AA was, “Sorry for the inconvenience.”
I am not an airline worker, so I can not judge or give opinions on the job. I do think the overall company needs an overhaul to get their stuff together. It seems like everything is very jumbled, unorganized and unhappy, compared to other airlines. I have flown w/ American 3-5 times over the last 3 months. Every single time, there was something going on. My husband and I are flying American to London, in October, to visit our son. We told him to anticipate delays and cancelation.
A lady who wouldn’t shut up next to me. And the baggage crew ( probably not American ) out my bag on with everyone else’s and it was to go to the security
Quick boarding. Early arrival. Yay!
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
American did a great job of getting another pilot in when ours was delayed with his flight into Chicago. We were just a few minutes late departing.
The fact that it was over an hr delayed. Then an hr to get my bag in Dfw
Nothing gets you ready for a flight like 2 hour delay because of a broken seat then not completing the paperwork properly
Ưu: "Entertainment on seats"
Khuyết điểm: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Ưu: "Good crew and service"
Khuyết điểm: "Tough landing at DC but it was the wind"
Khuyết điểm: "The flight was delayed for two hours"
Ưu: "The crew"
Khuyết điểm: "Less turbulence haha"
Khuyết điểm: "When I brought the ticket it said finnair but when I went the airport it was American Airlines which is not cool"
Ưu: "Kind staff. Nice, newer aircraft"
Khuyết điểm: "Copilot was changed/ not on time and delayed the flight by half an hour. Also, sat beside a man who was far too large to be in a single seat with hygiene issues he clearly was unaware of. Made the 3 hr flight very uncomfortable."
Ưu: "Despite the fact that im a platinum member they offer no benefits during the flight. Seats are torture chairs . Im definitely moving my bussiness w another airline"
Ưu: "Crew was nice and flight was very smooth."
Khuyết điểm: "Nothing"
Khuyết điểm: "This leg of my trip went off without a hitch boarding and crew were very professional."
Ưu: "The wine"
Khuyết điểm: "Nothing"
Khuyết điểm: "No headphones and wifi was impossible"
Ưu: "The crew was great. The plane was. It comfortable. There was no entertainment. Boarding was horrible. The manager was rude and made a snide comment to my husband while we were boarding. Then he yelled at an AA employee in front of all of the passengers boarding and kicked out from behind the desk."
Khuyết điểm: "Manager on duty could’ve been more tactful and professional."
Khuyết điểm: "Too little leg room."
Ưu: "Yes the flight was slightly empty so I had a ton of room!!!!"
Ưu: "Our neighbor was fun to talk to."
Khuyết điểm: "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
Ưu: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Khuyết điểm: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Ưu: "The seats were very comfortable and the staff was friendly"
Khuyết điểm: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Ưu: "I like the fact that I made it to Raleigh on time to make my connection"
Khuyết điểm: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
Ưu: "Getting off the plane"
Khuyết điểm: "3 hours late flight- customer care very insensitive and unhelpful"
Ưu: "Arrived safely."
Khuyết điểm: "Noisy children."
Ưu: "Newer plane."
Khuyết điểm: "Flight delayed by 3h."
Ưu: "The availability of entertainment on board. The hot meal was good."
Khuyết điểm: "The seats were cramped for such a long flight."
Ưu: "Plane was surprisingly spacious in coach and very clean."
Khuyết điểm: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Ưu: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Khuyết điểm: "Kind of dated, wifi didn’t work."
Ưu: "None of the experience was pleasant"
Khuyết điểm: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Khuyết điểm: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Ưu: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
Ưu: "Flight arrived early"
Khuyết điểm: "Flight attendants were short and condescending to multiple passengers and made everyone throw away bottled water and food given on the plane threatening that it would prompt search by the agriculture department during customs. Additionally, skipped rows for food service and trash pick up."
Ưu: "Flight attendant"
Khuyết điểm: "Delays Was told my ticket had been canceled"
Ưu: "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
Ưu: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Khuyết điểm: "States above"
Ưu: "it was on time and the flight was without incident"
Khuyết điểm: "the food was terrible, even by airplane standards no personal entertainment system"
Ưu: "Eveything ran smoothly"
Ưu: "Left and arrived on time. Crew was friendly and professional."
Khuyết điểm: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Khuyết điểm: "Would be nice to have some sort of entertainment for a 3 hr flight"
Khuyết điểm: "5 hr delay"
Ưu: "Flight was on time and boarding went smoothly."
Ưu: "The airplane had screens that tracked the flight progress, which was nice once we finally left."
Khuyết điểm: "The delay leaving Boston caused me major ground transportation problems in Philadelphia. Also boarding agents did a lousy job getting people to check their carry on bags, knowing with a full flight they wouldn't have room. This further delayed take off."
Khuyết điểm: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Ưu: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Khuyết điểm: "See above"