stewardesses that can actually understand spoken English
Very kind, helpful and polite.
My trip was very good on Japan Airlines. I used the wheelchair service and everyone was very helpful! The food was a step down from what I experienced before when a Japanese choice was offered.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
Clean, friendly staff, and delicious food
Same very helpful crews good job
Everything is perfect all staff in the plane is very good I will fly with Japan airlines every time if I go back Thailand thank you so much for perfect service
Ưu: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Khuyết điểm: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Ưu: "Great service for economy. Very attentive flight attendants."
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Khuyết điểm: "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
Ưu: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Khuyết điểm: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Ưu: "Good crews."
Khuyết điểm: "Space seats."
Ưu: "Flight attendants are so courteous and professional!"
Khuyết điểm: "Great flight!"
Ưu: "crew was professional, attentive and polite"
Khuyết điểm: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "good flight"
Khuyết điểm: "food is ok"
Ưu: "Nice leg room and excellent head phones nice crews"
Ưu: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Khuyết điểm: "None whatsoever."
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Ưu: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Ưu: "I love everything from JAL"
Khuyết điểm: "none"
Ưu: "Service was exquisite."
Khuyết điểm: "No complaints."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "The flight attendants were amazing, caring and helpful."
Ưu: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Khuyết điểm: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Ưu: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Khuyết điểm: "No online check in"
Ưu: "Movie choices"
Khuyết điểm: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Khuyết điểm: "Great airline great service. Haihly recommended"
Khuyết điểm: "Seat was too hard"
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Khuyết điểm: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Ưu: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Khuyết điểm: "No complaints!"
Ưu: "Food was pretty good."
Khuyết điểm: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Ưu: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Ưu: "The crew was very nice and pleasant. They were very accommodating as well."
Khuyết điểm: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Ưu: "Excellent service"
Khuyết điểm: "Not a lot of vegetarian options"
Ưu: "It seemed more spacious. Food was pretty good."
Ưu: "Everything !!!"
Khuyết điểm: "Food was very bland"
More healthy food options.
Khuyết điểm: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Ưu: "I like the crew members"
Khuyết điểm: "Entertainment selection and food could be better"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Khuyết điểm: "Nothing Better than average flight"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Ưu: "Crew , announcements were restful , not loud and blasting like some airlines"
Khuyết điểm: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Khuyết điểm: "Better food, better selection movies"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Ưu: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Khuyết điểm: "Cabin little bit cold"
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Khuyết điểm: "The desserts. The bun."
Ưu: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Khuyết điểm: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Khuyết điểm: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Ưu: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "crews were helpful"
Khuyết điểm: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Ưu: "Was very old plane but was good"
Khuyết điểm: "Food and crew was well"
Ưu: "Overall experience and wonderful crew"
Khuyết điểm: "Nothing really."
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "Efficient boarding and arrival"
Khuyết điểm: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Ưu: "Crew, plane, punctuality"
Ưu: "We did not die in a hellacious ball of flame Aviation incident!"
Khuyết điểm: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "everything, excellent job"
Khuyết điểm: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Seating space was very good. Meals terrific"
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Khuyết điểm: "Cabin too hot"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Singapore air has amongst the best service out of all airlines."
Khuyết điểm: "The entertainment choices were terrible."
Overall everything was good,very impressed with good food and service from Doha to Atlanta
food could have been better.
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Khuyết điểm: "It would have been better if the wifi was included."
Ưu: "We really enjoyed this airline"
Ưu: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Khuyết điểm: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Ưu: "Crew was very attentive & met all my expectations."
Ưu: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Khuyết điểm: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Qatar airline is one of the best ways to fly!"
Ưu: "All crews are helpful especially to parents traveling with young kid."
Khuyết điểm: "More variety of food would be great"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Khuyết điểm: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Ưu: "Houston check in counters need to be added."
Khuyết điểm: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "Own entertainment device"
Khuyết điểm: "No snacks"
Ưu: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Khuyết điểm: "not so much."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Khuyết điểm: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Great crew, as usual."
Khuyết điểm: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Ưu: "Flight was on time"
Khuyết điểm: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Khuyết điểm: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Ưu: "Good food. Great staff and service"
Khuyết điểm: "I wish there was more seating room and unusually long waiting time for toilets."
Ưu: "everything went smoothly, no delays, boarding was easy and quick"
Ưu: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Ưu: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Ưu: "Leg space seat near the emergency exist. Courteous staff"
Khuyết điểm: "Food quality could be better"
Khuyết điểm: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Ưu: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Khuyết điểm: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Ưu: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Khuyết điểm: "The food"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Solid movie selection, good food"
Khuyết điểm: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Ưu: "it was nice on the plane the guests were professional"
Khuyết điểm: "before boarding the officials lacked professionalism"
Ưu: "Every thing"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Someone left a bag under the seat in front of me. It was from the previous flight. There was a kindle and a cell phone in it. There was also an empty coffee cup under the seat across the isle from me. I find it hard to believe that they are cleaning between each flight but missed these items.
Ground stop at ORD delayed our flight out of Burlington. Arrived ORD with a few minutes to spare. Sure would’ve been nice to know that our connecting flight had been delayed. Would’ve saved some stressful running from gate to gate. Otherwise: all good.
Ưu: "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
Khuyết điểm: "BTV Airport is very small so prepare to be in crowded waiting areas."
Ưu: "Crew was great."
Khuyết điểm: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
Ưu: "On time/ early arrival Careful about cleaning"
Khuyết điểm: "American crew and gate agents are awesome!!!!"
Ưu: "Attendant was very friendly. Really appreciated her energy"
Khuyết điểm: "Drink service was not as good as other trips."
Khuyết điểm: "Smooth flight left on time and arrived on time."
Ưu: "Easy boarding."
Khuyết điểm: "No usb charger. Flight delayed."
Ưu: "Slight delay in leaving"
Khuyết điểm: "Baggage claim took 30-45 minutes after deplaning"
Ưu: "Quiet, evening flight."
Khuyết điểm: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Khuyết điểm: "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"
Ưu: "Smallest seats of any airline I've recently traveled on"
Khuyết điểm: "Power sources Onboard entertainment"
Ưu: "Quick flight good crew"
Khuyết điểm: "More entertainment and snack selection"
Ưu: "Not much"
Khuyết điểm: "Not sitting on the runway for 2 hours"
Ưu: "Was on time"
Khuyết điểm: "Food, seat"
Ưu: "early flight. Smooth. Good landing. Friendly folks."
Khuyết điểm: "No WIFI. Sat on Tarmac for 15 minutes upon arrival. No fault of anyone though."
Ưu: "Eventually, the actual flight was fine."
Khuyết điểm: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."
Khuyết điểm: "I went to the airport. I was told a 3hr delay. I only live 10 mins to the airport. So I went back home to only receive a notification that the flight has departed after 45 mins. I am now stuck here since that was the last flight back. The earliest flight available is next day at 12pm which means I am going to miss work and I have been on hold with AA customer service exactly for 3 hrs now and still holding."
Ưu: "Crew is very nice, we were on time and baggage didn't get lost for once."
Khuyết điểm: "Seats are simply too tight, not enough space for carry-on, and boarding procedures are a joke."
Khuyết điểm: "Gates are unorganized and crowded"
Ưu: "Overall a great flight!"
Khuyết điểm: "The idiot in front of me in row 16 dropped three drinks on my only coat, making the 19 degree temperatures where I was going even that colder. Not the airlines fault, but that’s my only complaint."
Ưu: "Not much to like. So disappointed especially that I paid a premium to flight during holidays to Paris. The plane was so old it still had ashtray casings and the old crt TVs that hang from ceiling. Seriously in 2017 a transatlantic flight like this brought me back to the 90’s (sans the nostalgia)."
Khuyết điểm: "So crowded and narrow isles that the stewardesses kept banging into the seats because the cart barely passed through."
Ưu: "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
Khuyết điểm: "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."
Ưu: "Like the 777-200. Not bad seating for coach."
Khuyết điểm: "Delay and boarding in Germany we had to ride a bus out to the plane"
Ưu: "The flight was very smooth and the crew was so friendly!"
Khuyết điểm: "It was an older plane and it felt a bit cramped."
Khuyết điểm: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Ưu: "This small plane had a lot of leg room. Each seat had a screen behind the head rest. The plane before only had one at the start of the aisles. The whole trip was smooth."
Ưu: "Everythinf was great, First time flying with them and I would do it again."
Ưu: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Khuyết điểm: "The crew really seemed like they didn't like their job, and didn't want to be there. I felt kind of bad for them, nobody should be stuck in a job they hate."
Ưu: "On time."
Khuyết điểm: "Seats are not roomy, but that's par for the course."
Ưu: "The food and drinks were great. Flight left on time and arrived on time."
Khuyết điểm: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."
Khuyết điểm: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Ưu: "New aircraft."
Khuyết điểm: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Khuyết điểm: "small plane so tight seating. Outdoor climbing of stairs to board om the tarmac."
Khuyết điểm: "Huge delay"
Ưu: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Khuyết điểm: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Khuyết điểm: "The flight was delayed about an hour."
Ưu: "comfortable seating"
Khuyết điểm: "For the crew members not to speak so loudly in the back while people are sleeping on overnight flights. If the entertainment is going to be through an App on your person devices charging outlets should be available."
Ưu: "Boarding was pleasant, flight attendant was very nice. Served several snacks and choice of drinks."
Khuyết điểm: "no entertainment"
Ưu: "The curticity of the staff"
Khuyết điểm: "Not enough leg room my seat was 7a not comfortable and an upgrade was to expensive. Also need more options when booking a flight online"
Ưu: "The crew was attentive friendly, energetic, educational and very helpful."
Food and entertainment were not applicable. Short flight. Rest went smoothly.
Super old plane. Needs updating badly. Great crew. First class experience seriously lacking these days- a whole can of ginger ale and crackers? Disappointing.
Everything was on time and staff was great
We were late getting to our connecting flight. The flight crew was immensely helpful in getting us on the plan and on our way home.
Ưu: "good crew. plane was showing of wear. torn pockets and worn out seats."
Khuyết điểm: "newer aircraft or refurbished one."
Ưu: "Crew was nice"
Khuyết điểm: "More comfortable and spacious seating, more reasonable priced food for the quality you get"
Khuyết điểm: "Flight was delayed & cancelled. Unable to rebooked until evening of next day. Was easier to rent a car & drive home"
Khuyết điểm: "No room in the seats at all"
Ưu: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Khuyết điểm: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Ưu: "The flight was excellent. My luggage dding"
Khuyết điểm: "Having my luggage."
Ưu: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Khuyết điểm: "Lots of noises crew were good . Price of luggage was outrageous"
Ưu: "The wafer caramel cookies were great but no substitute for an actual breakfast."
Khuyết điểm: "You have to pay an insane rate for the Wifi. Access to United.com and the United app weren't available so checking on connections was impossible."
Ưu: "Boarding seemed efficient"
Khuyết điểm: "In flight entertainment didn't work"
Ưu: "the soda water was good."
Khuyết điểm: "It was late, as almost all United flights are. sad."
Ưu: "The plane did not crash"
Khuyết điểm: "Customer service, being nickel and dimed, the staff told me if I don't like it to fly Jet Blue"
Ưu: "I missed the gotdamn flight"
Khuyết điểm: "I missed"
Khuyết điểm: "Poor communication and terrible management of bad situations."
Ưu: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Khuyết điểm: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."
Ưu: "At least they made an effort and it was finally resolved."
Khuyết điểm: "Fact that the plane was not checked properly and was about to take off and go back to the gate."
Khuyết điểm: "This flight seems to be frequently delayed waiting on the inbound aircraft from SFO to CVG"
Ưu: "OK service, hard landing"
Khuyết điểm: "Scheduled times were kept"
Ưu: "on time"
Khuyết điểm: "the rest"
Khuyết điểm: "It was delayed a few minutes"
Khuyết điểm: "My connection was clear across the airport, it was quite the trek when the second flight was already boarding"
Ưu: "Nothing positive to say about United Airlines"
Khuyết điểm: "Everything was terrible"
Ưu: "Wife is legally blind and asked for help deboarding plane. Flight attendant refused. A passenger in front of her helped her. This is terrible service."
Khuyết điểm: "Everything."
Khuyết điểm: "I didn't like that my luggage was open on the conveyor belt and my belt was missing I will prefer to never use that airline again"
Khuyết điểm: "Service,and checking .. most people at ticket counter"
Ưu: "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
Khuyết điểm: "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
Ưu: "The crew on every leg of the flight was very professional. Having one TSA entry point for eight gates at Brulington really slows things down, I realize this has nothing to do with United though."
Khuyết điểm: "I wish instead of me when I missed my flight due to TSA that United themselves would have tried to get me out on another flight that same day. They assumed I wanted only one stop, when in fact it didn't matter to me so long as I wasn't stuck another overnight. I used Kayak in the terminal to discover a different flight that same day and was lucky to get on as each flight was fully booked."
Ưu: "Flight left on time and arrived early"
Ưu: "seats aren't so cramped."
Khuyết điểm: "too cold. could have a few blankets on hand.."
Ưu: "That the flight was on time and arrived at our destination early"
Ưu: "Good service, quick flight, food/entertainment N/A"
Khuyết điểm: "Checked my carry on even though there were many open overhead bins and I explained we only had an hour layover in Dulles"
Khuyết điểm: "From checking in at the Kiosk to assistance that I was finally able to get which was good as my boarding passes were printed with no seat selection. Gave me major concern that I was on the flight until we got to the gate. Just much confusion."
Ưu: "Quick easy no delays"
Khuyết điểm: "N/A"
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "Not much."
Khuyết điểm: "The whole arrangement going through Air Canada but flying United. I never got confirmation numbers from United at all. I had to call Air Canada to get confirmation codes for United. Getting confirmation codes from Air Canada had no real significance with United. United would not confirm seating. When United finally confirmed seating, the seats were not together. Then United changed the flight three times and never gave updated confirmation codes. The last change came the day before our departure. Then United charged another $138.00 for seats that were assigned and never informed us. I am still trying to get the $138.00 back."
Khuyết điểm: "No snack or entertainment."
Khuyết điểm: "My bag is lost from Chicago to Cleveland. 5 bags needed retagged in Chicago....4 of 5 made it to Cleveland."
Khuyết điểm: "No entertainment (video screens ) on board flight."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "Flight was boarded efficiently. Left the gate on time and got in early."
Khuyết điểm: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Ưu: "It was a quick flight"
Khuyết điểm: "Crowded not a lot of room"
Ưu: "the staff was friendly and helpful, boarding was fast"
Khuyết điểm: "The plane was a bit dirty, crumbs on my seat for the first flight but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."
Khuyết điểm: "Why does the crew giving the announcement have to either hell into the microphone or why does the speakers so loud it was deafing!"
Khuyết điểm: "United made no accommodation for a late-arriving connecting flight. The United schedule required changing terminals and a race to the next gate -- then closed the doors five minutes early even though there were passengers sprinting from the other terminal to make their connection. They knew the connecting flight had been delayed; they should have waited five minutes to let us on. The result was a nine-hour wait in Newark Airport for the next United flight."
Ưu: "Friendly and efficient. All went as planned"