The crew didn't do a consistent job of enforcing the rules: a person on my row continued to use their tablet with tray table down throughout the entire landing process. They also didn't have any Aha sparkling water on hand. Wifi was really slow, but that seems to be the norm.
first class seats were dramatically less comfortable than competing airlines. we also had to wait 40 minutes to find a gate which is unnaceptable.
Ưu: "Seats were comfortable. The food was very good. We pre-ordered a cheese plate and a wrap. A few weeks before our trip, Alaska Air changed the flight times, and we decided the connection time was too tight and so changed to a later connection. The agent we talked to about the change was very helpful, friendly, and knowledgeable. It's a good airline, typically rated as the best or second-best of the US airlines. As far as we can tell, its high rating is accurate."
Khuyết điểm: "We originally had chosen our flight from Boston to Seattle to connect with our flight from Seattle to Sitka with an hour and ten minutes between them. However, Alaska Air changed the schedules of both flights, leaving only 45 minutes between flights. That is barely enough time to connect (the flights left from different terminals) if there are no delays. We thus had to change our plans not long before our departure to another flight to Sitka that left 5 hours later, forcing us to kill a lot of time in the boring Seatac airport. Apparently Alaska Air is notorious for changing its flight schedules. Travelers should keep that in mind when arranging flights and try to choose first flights that arrive soon enough that several alternative connecting flights are possible if Alaska Air changes the flight times."
Khuyết điểm: "I wish at the time of booking, kayak, Alaska or Qatar airways warned me that my luggage will not be through checked to my final destination. What a hassle."
Ưu: "Crew was good"
Khuyết điểm: "Food options would have been nice"
Ưu: "short flight and liked having a screen to see where we were at"
Khuyết điểm: "Very little legroom"
Ưu: "Great crew, a lot of space in the aircraft"
Khuyết điểm: "More entertainment"
Ưu: "Short flight"
Khuyết điểm: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Ưu: "My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep"
Khuyết điểm: "I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!"
Ưu: "Nice crew"
Khuyết điểm: "The smallest seats and over head storage"
Ưu: "Comfortable seats Professional Crew"
Khuyết điểm: "Poor snacks"
Ưu: "The flight was smooth and on-time"
Khuyết điểm: "The horrible attitude from the bad drop attendant to the gate employees. Seriously, though! There’s no need for attitude at 4 in the morning!"
Ưu: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Ưu: "Plane was on time"
Khuyết điểm: "Not enough space for everyone's luggage"
Ưu: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Khuyết điểm: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Ưu: "Everyone, including crew and groundstaff were helpful and pleasant. The flight left and landed on time."
Khuyết điểm: "The seats were not comfortable and not enough leg room."
Ưu: "Quick boarding process and comfortable seats with small pockets attached to the big one on the back of the seats (great for small stuff like phone)"
Khuyết điểm: "There is no outlet on the back of the seat to charge your electronics, which is pretty much a standard for most airlines nowadays."
Ưu: "The check I n gate personal n plane"
Khuyết điểm: "Assistants on plane were sour"
Ưu: "Safety Video Comfort of plane Entertainment system"
Khuyết điểm: "Food / Drinks are a bit pricey. Pop - only get a glass. Not the whole can. Flight attendants were not the friendliest."
Khuyết điểm: "Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death?"
Ưu: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Khuyết điểm: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Ưu: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Khuyết điểm: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Ưu: "Didn't utilize food or entertainment"
Ưu: "I'm glad they successfully fixed the mechanical issue before we got into the air."
Khuyết điểm: "I do wish they would have checked the plane for the mechanical issue previous to boarding. The plane pulled away from the gate only to return to have its thrust reverser fixed when an error message had shown up. It would have been nice for that to have been handled before."
Ưu: "The check in and boarding agent was so nice and helpful!"
Khuyết điểm: "Yikes, the seat was a bit crowded as the person next to me was a taller person."
Khuyết điểm: "Flight was delayed without notice. On board comfortable was minimal. Virgin Americalane was better"
Ưu: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Khuyết điểm: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Khuyết điểm: "The idea for tablets as in-flight entertainment is one that I hope does not gain too much traction."
Khuyết điểm: "Better vegan snacks available for purchase would be great."
Ưu: "On time and can check in at least two bags each passenger !"
Ưu: "Early arrival"
Khuyết điểm: "Only water to drink."
Ưu: "Quick boarding process. Plenty of leg room. Kind team aboard plane."
Khuyết điểm: "Delayed leaving but made up for it in the air. Terrible smell on the plane for the duration of flight."
Khuyết điểm: "My luggage was ripped open when I picked it up from the baggage claim in Ontario, CA."
Ưu: "Quick flight and friendly staff"
Ưu: "The service was good"
Khuyết điểm: "The fans in the plane didn't work at all so it was extremely uncomfortable for me. I'm an Alaskan I think it make more sense to be cool and cover up if you get cold. If your hot there is nothing you can do about it, it ridiculous."
Ưu: "Everyone is very friendly!"
Ưu: "The seating was very uncomfortable. No space & unable to recline. Pretty tough on a 7 hour flight see"
Khuyết điểm: "See previous statement"
Ưu: "Boarding was easy and straightforward. My luggage was handled safely. The flight was early."
Khuyết điểm: "The seats are quite uncomfortable, but it was a very short flight."
Ưu: "The crew was phenomenal and it was a quick process from start to finish."
Khuyết điểm: "Great cheese plate, but would like more food options."
Ưu: "I liked pretty much everything about flying Alaska and I will book with them again. The planes are clean and comfortable. The staff was seemed very friendly and helpful.They appeared to like their jobs. Love the charging station at each seat and the free movies."
Ưu: "Good movie"
Khuyết điểm: "The flight attendant taught he was funny but he was not to me. I eent to the restroom the the same flight attendant poke me to get him stuff from the back for him twice while he was seating at his seat. He gave 7 bottles of Jack Daniel to two young ladies without even asking for ID. They got drunk and starting pushing my friends seat several time while she was sleeping. Five hour flight and had to withstand this two ladies and the flight attendant seems yo not be helping by giving more alcohol and encouraging them. Will not reccomend american airline to my friends."
Ưu: "That I made it to Chicago at some point, however late."
Khuyết điểm: "Flight was delayed even before we started boarding. There were weight restrictions, so people were moved around. When served lunch, there was nothing else but pasta. Found that odd for First Class passengers. I had to rush to finish my movie as they had to collect players ahead of landing - found that unnecessary. Then there was delay right before landing."
Ưu: "My flight took off and landed at the correct airports."
Khuyết điểm: "Flew from Seattle to Reno. Originally booked on a flight from Seattle to Portland and Portland to Reno. After I checked in, I saw a direct flight to Reno, and Alaska was able to switch my flight for only $25, but failed to get my luggage on the correct flight (with over an hour before my flight left), so I still ended up waiting at the Reno airport for two hours until my originally ticketed flight came in with my bags. What would have been an awesome experience became a miserable one, with the bonus that I paid extra for the treatment."
Khuyết điểm: "The flight was delayed again."
Khuyết điểm: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."
Ưu: "All on time, nothing out of ordinary, on time."
Ưu: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Khuyết điểm: "No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Ưu: "Great service. Comfortable seat."
Khuyết điểm: "Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback."
Ưu: "comfortable flight. I was tired so skipped meal and slept."
Khuyết điểm: "nothing"
Seats where barely enough to sit in. It was to tight to fit my big frame in.
The plane was data and 1st class was no different than coach on my first leg! The food was ok.
Bigger plane. Hate the 717.
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍
This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall.
Khuyết điểm: "No baggage space in overheads. Despite being in an early boarding group"
Khuyết điểm: "The entertainment system was not working, and the charging stations weren’t working either."
Ưu: "Crew was super amazing and friendly! Very good service also!"
Khuyết điểm: "No seat back entertainment.."
Ưu: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Ưu: "Food was great. Movie selection was good."
Khuyết điểm: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Ưu: "The crew was attentive and personable"
Khuyết điểm: "for a long ride maybe better cushions"
Khuyết điểm: "More leg room and seat width. I don’t like having other passengers pressed against me."
Khuyết điểm: "I had an isle seat. I felt jostled all the time."
Ưu: "Not much I liked"
Khuyết điểm: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Ưu: "Full flight, nightmare. No comfort at all. Never again."
Khuyết điểm: "Comfort on board."
Khuyết điểm: "Old plane"
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "Crew wasn’t approachable"
Ưu: "Friendly and Professional Crew"
Khuyết điểm: "Snacks were a bit boring & no tv’s onboard."
Ưu: "Boarding was easy, plane clean, snacks good."
Khuyết điểm: "Small plane but that’s not really fixable"
Khuyết điểm: "At least one hour late"
Ưu: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Ưu: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Khuyết điểm: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Khuyết điểm: "Dripped on!!!!!!"
Ưu: "The crew at the airport was very courteous and helpful."
Khuyết điểm: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Ưu: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Khuyết điểm: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Ưu: "My seat was randomly the exit row, so more leg room and pilots made great time"
Khuyết điểm: "Left 20 minutes late because of travel agents"
Ưu: "It was very good flight"
Khuyết điểm: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Ưu: "Generally everything went smoothly on this leg of my trip."
Ưu: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Khuyết điểm: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Khuyết điểm: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
Ưu: "was comfortable to be able to sleep"
Khuyết điểm: "delayed start"
Khuyết điểm: "Seats are hard. Sat in the exit row."
Ưu: "I board sky priority or sooner so it always goes well."
Khuyết điểm: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Ưu: "flight was on time, food was good"
Khuyết điểm: "entertainment was not working, not enough legroom"
Ưu: "Staff hospitality"
Khuyết điểm: "Deboarding delay, seems typical"
Ưu: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Khuyết điểm: "Very tightly packed; minimal comfort for the flight."
Ưu: "Great stewardesses, good food"
Khuyết điểm: "no legroom in a first class and expensive seat"
Ưu: "The crew was nice"
Khuyết điểm: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Khuyết điểm: "The flight was cancelled after several attempts to departure. We had to spent the whole night in the JFK airport. Finally, it departed to Detroit with 2.5 hours delay. It was a nightmare."
Ưu: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Khuyết điểm: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Ưu: "Efficient crew. Early arrival."
Khuyết điểm: "Cabin was freezing."
Ưu: "The flight was not full so we got to spread out. The flight crew was attentive. The onboard entertainment was good and free."
Khuyết điểm: "As usual, the staff at JFK was a little on the surly-side - that's New York so you have to expect it."
Ưu: "Short flight so no food, just soda/pretzels. Left on time, arrived a little early. Delta staff were average."
Khuyết điểm: "Other passengers who bring carry-ons that are too large, and airlines that refuse to enforce the size limits. This creates unnecessary boarding delays and stress and conflict among the passengers and Delta staff. Also, as usual, coach seating is mediocre at best as airlines try to cram more people into a smaller spaces."
Ưu: "On time, and direct."
Khuyết điểm: "The spacing between seats has gone too far. The man in front of me caused my knees great pain when reclining."