The crew didn't do a consistent job of enforcing the rules: a person on my row continued to use their tablet with tray table down throughout the entire landing process. They also didn't have any Aha sparkling water on hand. Wifi was really slow, but that seems to be the norm.
first class seats were dramatically less comfortable than competing airlines. we also had to wait 40 minutes to find a gate which is unnaceptable.
Ưu: "Seats were comfortable. The food was very good. We pre-ordered a cheese plate and a wrap. A few weeks before our trip, Alaska Air changed the flight times, and we decided the connection time was too tight and so changed to a later connection. The agent we talked to about the change was very helpful, friendly, and knowledgeable. It's a good airline, typically rated as the best or second-best of the US airlines. As far as we can tell, its high rating is accurate."
Khuyết điểm: "We originally had chosen our flight from Boston to Seattle to connect with our flight from Seattle to Sitka with an hour and ten minutes between them. However, Alaska Air changed the schedules of both flights, leaving only 45 minutes between flights. That is barely enough time to connect (the flights left from different terminals) if there are no delays. We thus had to change our plans not long before our departure to another flight to Sitka that left 5 hours later, forcing us to kill a lot of time in the boring Seatac airport. Apparently Alaska Air is notorious for changing its flight schedules. Travelers should keep that in mind when arranging flights and try to choose first flights that arrive soon enough that several alternative connecting flights are possible if Alaska Air changes the flight times."
Khuyết điểm: "I wish at the time of booking, kayak, Alaska or Qatar airways warned me that my luggage will not be through checked to my final destination. What a hassle."
Ưu: "Crew was good"
Khuyết điểm: "Food options would have been nice"
Ưu: "short flight and liked having a screen to see where we were at"
Khuyết điểm: "Very little legroom"
Ưu: "Great crew, a lot of space in the aircraft"
Khuyết điểm: "More entertainment"
Ưu: "Short flight"
Khuyết điểm: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Ưu: "My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep"
Khuyết điểm: "I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!"
Ưu: "Nice crew"
Khuyết điểm: "The smallest seats and over head storage"
Ưu: "Comfortable seats Professional Crew"
Khuyết điểm: "Poor snacks"
Ưu: "The flight was smooth and on-time"
Khuyết điểm: "The horrible attitude from the bad drop attendant to the gate employees. Seriously, though! There’s no need for attitude at 4 in the morning!"
Ưu: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Ưu: "Plane was on time"
Khuyết điểm: "Not enough space for everyone's luggage"
Ưu: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Khuyết điểm: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Ưu: "Everyone, including crew and groundstaff were helpful and pleasant. The flight left and landed on time."
Khuyết điểm: "The seats were not comfortable and not enough leg room."
Ưu: "Quick boarding process and comfortable seats with small pockets attached to the big one on the back of the seats (great for small stuff like phone)"
Khuyết điểm: "There is no outlet on the back of the seat to charge your electronics, which is pretty much a standard for most airlines nowadays."
Ưu: "The check I n gate personal n plane"
Khuyết điểm: "Assistants on plane were sour"
Ưu: "Safety Video Comfort of plane Entertainment system"
Khuyết điểm: "Food / Drinks are a bit pricey. Pop - only get a glass. Not the whole can. Flight attendants were not the friendliest."
Khuyết điểm: "Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death?"
Ưu: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Khuyết điểm: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Ưu: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Khuyết điểm: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Ưu: "Didn't utilize food or entertainment"
Ưu: "I'm glad they successfully fixed the mechanical issue before we got into the air."
Khuyết điểm: "I do wish they would have checked the plane for the mechanical issue previous to boarding. The plane pulled away from the gate only to return to have its thrust reverser fixed when an error message had shown up. It would have been nice for that to have been handled before."
Ưu: "The check in and boarding agent was so nice and helpful!"
Khuyết điểm: "Yikes, the seat was a bit crowded as the person next to me was a taller person."
Khuyết điểm: "Flight was delayed without notice. On board comfortable was minimal. Virgin Americalane was better"
Ưu: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Khuyết điểm: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Khuyết điểm: "The idea for tablets as in-flight entertainment is one that I hope does not gain too much traction."
Khuyết điểm: "Better vegan snacks available for purchase would be great."
Ưu: "On time and can check in at least two bags each passenger !"
Ưu: "Early arrival"
Khuyết điểm: "Only water to drink."
Ưu: "Quick boarding process. Plenty of leg room. Kind team aboard plane."
Khuyết điểm: "Delayed leaving but made up for it in the air. Terrible smell on the plane for the duration of flight."
Khuyết điểm: "My luggage was ripped open when I picked it up from the baggage claim in Ontario, CA."
Ưu: "Quick flight and friendly staff"
Ưu: "The service was good"
Khuyết điểm: "The fans in the plane didn't work at all so it was extremely uncomfortable for me. I'm an Alaskan I think it make more sense to be cool and cover up if you get cold. If your hot there is nothing you can do about it, it ridiculous."
Ưu: "Everyone is very friendly!"
Ưu: "The seating was very uncomfortable. No space & unable to recline. Pretty tough on a 7 hour flight see"
Khuyết điểm: "See previous statement"
Ưu: "Boarding was easy and straightforward. My luggage was handled safely. The flight was early."
Khuyết điểm: "The seats are quite uncomfortable, but it was a very short flight."
Ưu: "The crew was phenomenal and it was a quick process from start to finish."
Khuyết điểm: "Great cheese plate, but would like more food options."
Ưu: "I liked pretty much everything about flying Alaska and I will book with them again. The planes are clean and comfortable. The staff was seemed very friendly and helpful.They appeared to like their jobs. Love the charging station at each seat and the free movies."
Ưu: "Good movie"
Khuyết điểm: "The flight attendant taught he was funny but he was not to me. I eent to the restroom the the same flight attendant poke me to get him stuff from the back for him twice while he was seating at his seat. He gave 7 bottles of Jack Daniel to two young ladies without even asking for ID. They got drunk and starting pushing my friends seat several time while she was sleeping. Five hour flight and had to withstand this two ladies and the flight attendant seems yo not be helping by giving more alcohol and encouraging them. Will not reccomend american airline to my friends."
Ưu: "That I made it to Chicago at some point, however late."
Khuyết điểm: "Flight was delayed even before we started boarding. There were weight restrictions, so people were moved around. When served lunch, there was nothing else but pasta. Found that odd for First Class passengers. I had to rush to finish my movie as they had to collect players ahead of landing - found that unnecessary. Then there was delay right before landing."
Ưu: "My flight took off and landed at the correct airports."
Khuyết điểm: "Flew from Seattle to Reno. Originally booked on a flight from Seattle to Portland and Portland to Reno. After I checked in, I saw a direct flight to Reno, and Alaska was able to switch my flight for only $25, but failed to get my luggage on the correct flight (with over an hour before my flight left), so I still ended up waiting at the Reno airport for two hours until my originally ticketed flight came in with my bags. What would have been an awesome experience became a miserable one, with the bonus that I paid extra for the treatment."
Khuyết điểm: "The flight was delayed again."
Khuyết điểm: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."
Ưu: "All on time, nothing out of ordinary, on time."
Ưu: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Khuyết điểm: "No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Ưu: "Great service. Comfortable seat."
Khuyết điểm: "Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback."
Ưu: "comfortable flight. I was tired so skipped meal and slept."
Khuyết điểm: "nothing"
No complaints. Good overall.
My flight was canceled and I had to spend the late night sleeping on a bench in the airport. This was because they were no rooms left at Delta Atlanta Delta should realize that when you cancel a flight you need to follow up with those individuals and not just leave them to fin for them selves and then just leave them hanging in Limbo and them stay overnight in a bench in the airport that wasn’t my fault it was your fault
Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
My husband and I LOVE DELTA SERVICE… the crew, everybody are so nice…
There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!
Ưu: "The seats were very good. The crew was helpful and friendly."
Khuyết điểm: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Ưu: "Excellent crew."
Khuyết điểm: "Gate agents were a little snippy."
Ưu: "I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room."
Khuyết điểm: "The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue."
Ưu: "Not really"
Khuyết điểm: "Being on time not delay 40 min"
Ưu: "I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient."
Ưu: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Khuyết điểm: "Nothing, perfect. better than expected."
Khuyết điểm: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Ưu: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Ưu: "Very nice people and helpful. Good attitude"
Khuyết điểm: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Khuyết điểm: "Temperature control. Information about the delay"
Khuyết điểm: "Delayed flight ruined it."
Ưu: "Quick and easy boarding and departing. Wonderful and friendly staff."
Khuyết điểm: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Ưu: "The crew was polite and pleasant unlike the crew from KC to Boston."
Khuyết điểm: "Telling us to check bags before we get to our seat and find out there is no more room."
Khuyết điểm: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"
Khuyết điểm: "The flight scheduled was 1 hour 30 minutes late"
Ưu: "On time departure and smooth landing"
Khuyết điểm: "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
Khuyết điểm: "More leg room and seat width. I don’t like having other passengers pressed against me."
Khuyết điểm: "Delta comfort works especially for one who is handicapped"
Ưu: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Khuyết điểm: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Ưu: "Crew was really great."
Khuyết điểm: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Khuyết điểm: "Compostable"
Khuyết điểm: "At least one hour late"
Ưu: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Ưu: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Khuyết điểm: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Khuyết điểm: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Ưu: "Every Delta employee that we encountered was professional and pleasant"
Ưu: "As usual great staff and awesome entertainment/connectivity"
Khuyết điểm: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."
Ưu: "The crew at the airport was very courteous and helpful."
Khuyết điểm: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Ưu: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Khuyết điểm: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Ưu: "Getting home in one piece"
Khuyết điểm: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Ưu: "The flight is short"
Khuyết điểm: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Ưu: "boarding was smooth crew great and service was good"
Khuyết điểm: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Ưu: "Over cramped No Space for carry on slow service"
Khuyết điểm: "Over cramped No Space for carry on slow service"
Ưu: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Ưu: "very little"
Khuyết điểm: "Could they make sears smaller? The plane was really old too."
Ưu: "How can airlines help screaming children?"
Khuyết điểm: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Khuyết điểm: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."
Khuyết điểm: "We were delayed. Then they boarded us and we left the gate to then sit out in the 108F sun. They knew before we pushed back the wheels up time was extended again."
Ưu: "Service. Sweet attendant."
Khuyết điểm: "Flight was delayed"
Ưu: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Khuyết điểm: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Ưu: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Khuyết điểm: "Very tightly packed; minimal comfort for the flight."
Ưu: "Crew and ground staff were excellent"
Khuyết điểm: "I hate the CRJ configuration- no business class and coach seats are far too close together, worse than many Asian airbus configurations."
Ưu: "Crew aware of my children's nut allergy and chose not to serve"
Khuyết điểm: "Coffee horrible"