The easiest check in if all the airlines I fly! The smoothest beverage delivery! The kindest people! It’s a #10
Going there and coming back, I had not preordered a meal. The first time it was because I had no idea that they would not have anything additional for people to purchase onboard. The second time, I was simply busy with my family and overlooked the food order. As a diabetic, I hope this practice of “preorder only” changes.
Ưu: "on time arrival. pleasant crew."
Khuyết điểm: "late departure. tight seat in coach."
Ưu: "Smooth boarding, nice flight (even with the short delay after boarding), smooth landing. I’d fly Aur Alaska again!"
Khuyết điểm: "Nothing."
Khuyết điểm: "Should have bought 1st class."
Ưu: "Crew was very nice and professional."
Khuyết điểm: "Turbulence. Assigned a seat that doesn’t recline"
Ưu: "Crew was so helpful and nice!"
Khuyết điểm: "Better entertainment options and food options"
Ưu: "Movie selection was good"
Khuyết điểm: "I was assigned a middle seat on a full flight. But the back 2 rows were nearly empty"
Ưu: "Good entertainment"
Khuyết điểm: "My issue was about Kayak... I booked 2 airline tickets and yet I was not seated next to my husband. Who books more than 1 airline ticket and DOESNT want to sit together? Airlines couldn’t do anything about it at the gate. Not sure where the issue took place, but not happy about that."
Ưu: "Flight crew was efficient, professional and very pleasant!"
Ưu: "Service and time to reach destination."
Khuyết điểm: "Nothing"
Khuyết điểm: "Flight was very delayed and delayed multiple times. I wa son the back and ice chips kept falling on me from above my head. Horrible."
Khuyết điểm: "Screaming baby. And it took forever to board the plane."
Ưu: "Friendly flight attendants n smooth flight"
Ưu: "Every Alaska Airlines employee went above and beyond to make sure our family had a great travel experience. Our seats were assigned together, we were not charged for checking smaller bags, and the beverage/snack service was fast and they checked back often. Seats on this plane were roomy and the flight was not over-crowded. Boarding and de-boarding were easy and relaxed. Arrived ahead of schedule."
Ưu: "Alaska airlines provides you with great value. Love the free carry on, free in flight entertainment and complimentary beverage. The seat were also very comfortable and each seat comes with a electric socket as well as USB charging port."
Ưu: "Where I was wearing by window."
Khuyết điểm: "Crowded and not enough air coming toward me."
Ưu: "Great otherwise."
Khuyết điểm: "6 Hours flight. A free meal should be included."
Ưu: "Very good flight and great price."
Ưu: "Everything went so smoothly. I was surprised at all the food options available and how nice the people were. The plane was comfortable."
Ưu: "My first time flying on Alaska Airlines and was very pleased with the crew and comfort of your plane. Hope to fly Alaska again."
Khuyết điểm: "Wish I had known about the WiFi movies. Would have brought headphones. Next time!"
Ưu: "The flight price was very reasonable. There was a ton of leg room between your knees and the seats. The seats seemed thin when we got on the plane and I was worried at first but they were actually reasonably comfortable! The crew was very friendly and helpful! And free wifi for messaging services was awesome as I was able to iMessage my family during the flight! Didn't try any of the good while on board."
Ưu: "The flight attendant kept running cart into me and then was very rude. I am 8 months pregnant but was told I was only allowed one cup of water to drink. Very unfriendly"
Khuyết điểm: "The crew wasn't very pleasant"
Ưu: "The crew were very nice and accommodating."
Khuyết điểm: "You had to pay for food for a 6 hour flight, come on. You had to pay for a tablet to watch movies or tv, Come on. The seats felt thin and for a 6 hour flight, Come on. This is from Sea-tac to Kona."
Khuyết điểm: "Flights cancelled or delayed warm water nasty warm old orange juice. Both flights leaving Denver to Seattle and Seattle to Eugene Oregon were delayed rerouted my flight return flight was cancelled and I was put on a flight that would not get me back to Denver in time for my flight back to Boston had to call and rearrange that that made me have to fly out of Portland instead of Eugene very inconvenient then that morning's flights both delayed sitting for half an hour on the runway and then 45 minutes on the runway will not fly Alaska again"
Ưu: "My return flight was precisely on time, boarding was efficient and the offer for a free chat service while in the air (though I didn't use it) was a nice touch."
Khuyết điểm: "While my flight was short and snacks weren't necessary, I was pretty underwhelmed by the snack offerings."
Ưu: "Faster than planned air time"
Khuyết điểm: "Late boarding"
Ưu: "I liked the size of the airplane. I was comfortable. The crew was great!"
Khuyết điểm: "Nothing not to like for me personally."
Khuyết điểm: "Seat backs have very little padding."
Ưu: "Price of the ticket last minute one way from Boston to Anchorage for a family members surgery. Did a one way coming back even cheaper! Also missed connecting flight in Seattle and CS rep was kind enough to put me on a very booked flight 2 hours later. She waived the $200 change fee she could have charged. TY very much Brittany in Seattle!"
Khuyết điểm: "Bring ur own snacks. Food is expensive like every other airline and not necessarily what one might feel like eating at that time."
Ưu: "The 52 year old airline assistant, who looks about 32 was very nice to us and understanding when she knew we had so much travel ahead of us. She was very nice."
Khuyết điểm: "So uncomfortable. We had a 25 hour traveling day ahead of us and needed some sleep. It's just soooo uncomfortable and squished. It's painful to sit for long periods of time, let alone try to get some sleep. The girl in front of me adjusted in her seat and totally smacked me in the head when I was trying to lay my head on the table to give my poor back a break. Babies, a lot of babies, and dogs, not good for trying to catch some z's either."
Ưu: "Such a short flight, 37 minutes. Just oj or water. All else great."
Ưu: "It was a pleasant flight and I really enjoyed flying on Alaska"
Ưu: "The crew"
Khuyết điểm: "Not being informed why flights were delayed at all,wether a one hour delay, which I had on my first flight or a four hour delay. Felt I was not being informed , felt I was cornered into taking the last possible flight to Boise not even knowing I would get there. Then to top it all off, I was prevented , by an Alaska man from taking my suitcase after arriving from Kelowna, BC into Seattle, in taking my 6:45 flight to Boise though I had a half hour to get thru TSA. Upon rebooking a flight, it became apparent I would be on the last flight into Boise but that was delayed 4 hours! The topping on the cake was my luggage had 4 hours to get on board BuT did not get there. Why must it be inspected twice? My luggage was still in Seattle Jan. 5. It finally came in late, by that time we drove back to Hailey, Idaho. Thankfully my luggage arrived by 1:00 am Jan. 6 ! Sorry, I was not impressed. On one flight Dec. 18 , to BC, Canada, the Alaskan stewardess said she was sorry but could not even offer us water, reallly? Susan Teed"
Ưu: "Quick airport tsa and quick flights"
Ưu: "Great crew - very friendly and helpful."
Khuyết điểm: "No screens, so no entertainment -- which is annoying on a 5 hour flight."
Ưu: "Seats were 2 across instead of three. Flight was direct and short. Staff was efficient. Noise did not bother me. Good price for tickets."
Khuyết điểm: "Bathroom needs toilet seat covers. The take off and landing was a bit late."
Ưu: "Everything went so smoothly from check-in to leaving the airport"
Ưu: "Flying home"
Khuyết điểm: "Boarded late and sat on the plane for awhile. Also should be embarrassed that all they can spare fir a snack is a miniature bag of pretzels"
Ưu: "fast easy boarding, quick flight 1:17"
Khuyết điểm: "Flight delayed 2 hours"
Khuyết điểm: "Nicest people ever."
Ưu: "Good service. Good seats and leg room."
Khuyết điểm: "Nothing"
Full flight. Gate ckd my carryon. Little rough. Flight early.
You should be less stingy with the free snacks. This was a 4+-hour flight that already started 90 minutes late. I was allowed one snack choice. I picked almonds and was given a 0.5-oz bag. Really? You couldn’t have given me 2 bags when they’re that small? Or let me choose two different snacks? For such a long flight! Because the flight was bumpy, there was only one snack service, about 2 hours into the flight. That’s fine - you can’t control the weather - but knowing that the normal 2 services was reduced to just 1 - AND that we had left Atlanta 90 minutes late — all the more reason to be more generous with snacks! Frankly, your snacks should be bigger portions anyway. I felt like your airline was being incredibly stingy.
There was not food or entertainment. It was a short fly.
Shelly gave us good service. Check in however was another story. Quite the disappointment actuslly
The flight was late leaving the airport, but the seats were comfy enough and the flight crew friendly.
Great service during the pandemic.
Ưu: "Very spacious."
Khuyết điểm: "Not having a bunch of crying babies."
Ưu: "Crew was awesome! Service was quick!"
Khuyết điểm: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Khuyết điểm: "More leg room and seat width. I don’t like having other passengers pressed against me."
Ưu: "The crew worked hard despite a delay caused by holding up all flights due to a lightning strike in the area that caused ground staff to halt work. We were within five minutes of departure and then had a 45 minute delay"
Khuyết điểm: "It took 90 minutes to get our check luggage in Las Vegas. Our flight number was taken off of the board with about 2/3 of the luggage delivered. This caused a huge queue at the baggage claim office. Folks did not seem to have a clue what was going on."
Ưu: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Khuyết điểm: "WiFi didn’t work well. Still great flight."
Ưu: "Everything. Food, staff, checking in. All were great"
Khuyết điểm: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Khuyết điểm: "Departure delayed by 1hr30"
Ưu: "Crew was amazing and super helpful."
Khuyết điểm: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Ưu: "Crew was amazing and friendly. Flight was on time."
Khuyết điểm: "Na"
Khuyết điểm: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Ưu: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Khuyết điểm: "At least one hour late"
Ưu: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Ưu: "The crew was nice, helpful abd friendly. Very seemed glad to serve us."
Khuyết điểm: "The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights."
Khuyết điểm: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Ưu: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Khuyết điểm: "Nothing. Everything went well"
Ưu: "The crew at the airport was very courteous and helpful."
Khuyết điểm: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Ưu: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Khuyết điểm: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Khuyết điểm: "Entertainment Poor. Not to many movie for 14 hours trip"
Ưu: "Nice flight nice crew just about as good as you would want"
Khuyết điểm: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Ưu: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Khuyết điểm: "Prices they charge for snacks."
Ưu: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Khuyết điểm: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Ưu: "Great service and staff. On time both directions."
Ưu: "Beautiful plane, great entertainment system, two bathrooms for economy class, decent food"
Ưu: "Love the hospitality and the staffs kindness"
Khuyết điểm: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Ưu: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Ưu: "Plane was far too tight. Very uncomfortable for taller individuals."
Khuyết điểm: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Ưu: "Staff were great.. landed smoothly"
Ưu: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Khuyết điểm: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Ưu: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Khuyết điểm: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Ưu: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Khuyết điểm: "Very tightly packed; minimal comfort for the flight."
Ưu: "The crew was nice"
Khuyết điểm: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Khuyết điểm: "half-broken screen, couldn't access anything on the left side"
Ưu: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Khuyết điểm: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Ưu: "The landing experience."
Khuyết điểm: "The organization of serving meals."