Hard to stow carryon. Did not realize low fare means last boarded
Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
Ưu: "Flight was cancelled. No other flight that day or the next day was available. Delta could offer no accommodation, vouchers, rain checks or anything. Essentially, Delta told me to go F myself. Not nice."
Khuyết điểm: "I get bad weather happens, and flights get disrupted. I do not get that Delta seems surprised by this and was unable to adjust. It, essentially, threw up its hands and surrendered."
Ưu: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Khuyết điểm: "Great flight all around."
Ưu: "new plane good flight"
Khuyết điểm: "seat space"
Ưu: "Early leaving gate - early arrival"
Ưu: "Crew attentive and helpful"
Khuyết điểm: "N/a"
Khuyết điểm: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Ưu: "Nothing exceptional stands out"
Khuyết điểm: "Flight was not on time"
Khuyết điểm: "Delayed 2 hours, huge inconvenience"
Ưu: "Nice comfort plus seat. Nice host staff"
Khuyết điểm: "Timeliness"
Khuyết điểm: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Khuyết điểm: "I’m would be much better if I can sit by my husband."
Ưu: "Airbus was nice"
Khuyết điểm: "Delayed by over 1 1/2 hours"
Ưu: "very fast boarding , attentive , and easy to figure out"
Khuyết điểm: "seats cushions"
Khuyết điểm: "They were short 1 flight attendant, delayed us for 3 hours"
Ưu: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Khuyết điểm: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Ưu: "On time"
Khuyết điểm: "Small air craft"
Ưu: "comfortable seats enough overhead bin space."
Khuyết điểm: "nothing"
Ưu: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Khuyết điểm: "Nothing"
Ưu: "Great. Love first class whenever price allows."
Ưu: "Nice flight nice crew just about as good as you would want"
Khuyết điểm: "Flight delayed 2 hrs"
Ưu: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Khuyết điểm: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Ưu: "Anna from South Africa was funny, and super accomidatinf"
Khuyết điểm: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Ưu: "i liked the aircraft and the fact that you could watch movies on your phone!"
Khuyết điểm: "you couldn't hear the staff when they started boarding the plane"
Ưu: "Excellent landing into Butte Mt. Very smooth landing over gorgeous mountains. The pilot flew us directly over some of my favorite Hikes near the Continental Divide."
Ưu: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Khuyết điểm: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Ưu: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Khuyết điểm: "The layover in Mexico City was a bit long and the airport was not so great"
Ưu: "Planes were new and nice"
Khuyết điểm: "Booked together seats were separate and kept getting emails and alerts we were bumped to standby only to call in and be told it was not the case."
Ưu: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Khuyết điểm: "Seats are getting too crowded!"
Ưu: "The crew was beyond friendly and courteous. Lots of leg room."
Khuyết điểm: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Ưu: "I was on a 3 seat side at the window. I was lucky to get seatmates who were friendly and helpful. The crew was great, and very friendly."
Khuyết điểm: "I love that the flight was cold, but if you get easily, you might want a light jacket or blanket!"
Ưu: "Availability of flight. Quick flight, on time"
Khuyết điểm: "Lay over"
Ưu: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Khuyết điểm: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Ưu: "Delayed and told die to Air Traffic Cintrol with ninproxtove means to resolve our delay. Poor customer sefvie at JFK...indifferent and lied to us."
Ưu: "I liked everything."
Ưu: "I have never had a problem with this airlines. This flight was no exception"
Khuyết điểm: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Ưu: "It only took them 10 minutes to turn things around to make up time for the delay."
Khuyết điểm: "The seat pockets were not cleaned."
Ưu: "Crew did an outstanding job"
Khuyết điểm: "No entertainment"
Ưu: "The crew was friendly and accommodating, and service was good"
Khuyết điểm: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Ưu: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Khuyết điểm: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."
Khuyết điểm: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Ưu: "I liked nothing about my flight. It was like being waterboarded and held up for my money at the same time. How can you fit so many tiny seats on one plane. And then have 80 year old woman berate us if we as much as have to go to the bathroom. I understand that there is a profit margin,but treating people so poorly is a nice way to do it."
Khuyết điểm: "The service, the tiny seats, the filthy plane, the gross food( why even bother?) the rude flight attendants and being told I was flying Air France when actually it was a horrible American carrier."
Ưu: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Khuyết điểm: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Khuyết điểm: "Only food available was pretzels. Not even peanuts or cookies."