Ưu: "Cramped seats and no beverage service. No crew interaction."
Ưu: "Crew was grest and helpful"
Khuyết điểm: "Seats on 777 are not padded very well for a 14 hour flight"
Ưu: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Khuyết điểm: "If they could of tried to be helpful when trying ro change dates"
Ưu: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Khuyết điểm: "No improvement needed!"
Ưu: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Ưu: "This was not to positive off a flight."
Khuyết điểm: "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "The food is usually good on korean air but wasn’t great this time"
Ưu: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Khuyết điểm: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Ưu: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Khuyết điểm: "The second meal wasn't the greatest but I think it was me not the food."
Ưu: "Very clean aircraft."
Ưu: "Excellent service and food!"
Khuyết điểm: "N/A"
Ưu: "Food was very good. Blankets anb pillows too"
Khuyết điểm: "Poor choices of musict"
Ưu: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Ưu: "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Khuyết điểm: "Food got me sick the next day....would have been great if wifi was available"
Ưu: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Khuyết điểm: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Ưu: "Flight had to be cancelled because kayak/Korean air allowed us to purchase these tickets aware with the expiration date of Lauren Butz’s passport this would be an issue. Disgusting business practice."
Khuyết điểm: "See above. Kayak or Korean air should refund us the cost and some for the stress incurred on our honeymoon, the extra night stay in San Francisco and all the challenges incurred with little to no help from Korean Air on finding an APPROPRIATE resolution (they’re best offer was for us to buy two tickets for the same flight pattern 1 day later for an additional $1,500. THey wanted us to pay them more to get us there? After their shady business practices of willingly stealing money for our initial flight purchase for our honeymoon? Atrocious.)"
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "acomodations was awesome!!!"
Khuyết điểm: "temperature was not consitent"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "bring you anything you need. so helpful."
Ưu: "Polite, attentive crew"
Khuyết điểm: "Lie flat seats on the 777 did not go completely flat."
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Ưu: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
Ưu: "The flight crew was attentive and the meal options were suitable. The in-flight entertainment featured a nice selection of movies."
Khuyết điểm: "The seating in economy class was adequate regarding the comfort standards given the duration of the flight."
Ưu: "Food not too bad, plenty of beverages."
Khuyết điểm: "Nothing not to like."
Ưu: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Ưu: "I liked their positive & happy attitudes as well as their work ethic."
Khuyết điểm: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Khuyết điểm: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Ưu: "Service and leg room!"
Ưu: "I liked stewardess's kindenesses"
Khuyết điểm: "food"
Ưu: "Everything was good except the space for reclining."
Khuyết điểm: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Ưu: "Cleanliness. More leg room"
Khuyết điểm: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
Khuyết điểm: "they don't know what is customer service just they know what is RUDE mean.."
Ưu: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ưu: "Cleanliness of the restroom and hospitality"
Ưu: "The movie selection"
Khuyết điểm: "Let's start with the overrated leg space and seating comfort. It was cramped as with any other regular airline. Seats in the economy section are not comfortable and have no back support. These seats should have better cushions and back support. Our flight attendant had a bad attitude after we asked for wine and didn't offered us any beverages for at least two occasions. No warm towel either. She just skipped us like we were not there. The meals are just ok. Nothing remarkable. Then we stand in line for almost two hours after a 14.5 hours flight to get through immigration. The overall experience was not good at all and for that price the comfort and service should be much better."
Ưu: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Khuyết điểm: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
Ưu: "The ladies all smiling and very very polite. Best airline I've flown on."
Khuyết điểm: "I have no complaints."
Ưu: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
Ưu: "You need to have wifi"
Khuyết điểm: "Get wifi"
Ưu: "Professional staff great movie selection"
Khuyết điểm: "Nothing"
Khuyết điểm: "Comfortable seating in Prestige class with attentive pleasant crew and nice entertainment"
Ưu: "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
Khuyết điểm: "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."
Ưu: "Service was Amazing"
My flight was from Dallas-Atlanta.
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
I like the services, food on board is very good too.
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
All liked. It was very good 😊
Ưu: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Khuyết điểm: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Khuyết điểm: "Electricity didn’t work in my pod"
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Khuyết điểm: "If the flight was on time."
Ưu: "We were seated together as a family even though we were not able to reserved any seat"
Khuyết điểm: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Khuyết điểm: "More movie selections"
Ưu: "Crew was very pleasant"
Khuyết điểm: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Ưu: "Felt welcomed"
Khuyết điểm: "Just felt a little cramped but not to bad"
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Ưu: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Ưu: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Khuyết điểm: "Not applicable"
Ưu: "The food was good the crew was trying to accommodate"
Khuyết điểm: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Ưu: "Good food and movies. Flight attendants were great."
Khuyết điểm: "Tight seating and it was hot. No way to control individual airflflow"
Ưu: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Khuyết điểm: "The second meal (light lunch, i think) had dry shredded chicken."
Ưu: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Khuyết điểm: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Ưu: "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
Ưu: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Khuyết điểm: "N/A"
Ưu: "Service was excellent."
Khuyết điểm: "The food could have been a little more mainstream"
Ưu: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ưu: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Ưu: "The high level of service and attentiveness"
Ưu: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ưu: "Not many passengers so that I had empty seats and could lay down."
Khuyết điểm: "Tv stopped working suddenly."
Ưu: "Comfortable flight, polite crew, good selection of movies"
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Khuyết điểm: "I wish all the seats were like first class. We were in economy class"
Ưu: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Khuyết điểm: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
Khuyết điểm: "Flight delayed 1 hr."
Ưu: "The service on this flight was excellent.First class service in the economy section."
Ưu: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ưu: "This flight was just pretty routine."
Khuyết điểm: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Ưu: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Khuyết điểm: "The food is getting terrible. They had better food a year ago."
Khuyết điểm: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Ưu: "fine food, the pilot handled a typhoon like a pro"
Ưu: "Soft chair."
Khuyết điểm: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Ưu: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Khuyết điểm: "Windows were dimmed most of the flight."
Ưu: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Ưu: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Ưu: "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
Khuyết điểm: "It could use more games for children"
Khuyết điểm: "The gate is keep changing ... It was 3 times changed."
Ưu: "2 passengers seats Food Quick boarding Flight on time"
Ưu: "Crew, food, entertainment"
Khuyết điểm: "More movies to choose from. Food."
Ưu: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Ưu: "Crew was very well trained and managed the flight excellent"
Khuyết điểm: "Better communication on gates via text or communication via the apps"
Ưu: "Seats are comfy"
Khuyết điểm: "Food is the worst out of many other airlines"
Ưu: "The crew was friendly and the food was excellent."
Khuyết điểm: "Cannot think of anything"
Khuyết điểm: "More leg room"
Khuyết điểm: "Airline on strike. So no flight"
Khuyết điểm: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
Khuyết điểm: "A better selection of movies and a bit more legroom."
Ưu: "Awesome crew and great service"
Ưu: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Khuyết điểm: "Look above"
Ưu: "The crew was awesome! Will definitely do EVA again!"
Ưu: "Great friendly flight attendants."
Khuyết điểm: "Nothing I can think of."
Ưu: "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
Khuyết điểm: "No complaints."
Ưu: "I like everything five stars rating."
Ưu: "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."
Ưu: "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."
Ưu: "Leg space was adequate---not cramped. Friendly crew members."
Khuyết điểm: "Would have liked more choices for movies/TV."
Ưu: "Courteous crew ever, food was good, service was excellent. On time departure."
Ưu: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Ưu: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Khuyết điểm: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Ưu: "On time, great crew"
Ưu: "stewardesses nowhere to be found...food lousy...late also..."
Ưu: "Comfortable seats in economy, pretty decent entertainment, our flight from Chixago landed in Taipei at 4am. Getting through immigration and customs a breeze."
Khuyết điểm: "Made us check our hand luggage in even though it fit in sizer because it was 3 lbs too heavy. Food and wine mediocre in economy. Not enough liquid served on cabin staff pass through or at dinner. Had to keep asking."
Ưu: "Newer interior and entertainment as it appeared."
Khuyết điểm: "Service not as attentative compare to other airlines."
Ưu: "Everything was Hello Kitty. I didn’t expect that but I loved it"
Ưu: "I liked their services the most. All staff and crew were very courteous."
Ưu: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Khuyết điểm: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Ưu: "Lots of helpful staff who spoke English."
Ưu: "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
Khuyết điểm: "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"
Ưu: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
Ưu: "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
Khuyết điểm: "The food did not agree with me but that was the only bad thing."
Ưu: "Consistently good service. Really love this airline."
Ưu: "The crew was gracious and didn't bother my sleep to eat."
Khuyết điểm: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
Khuyết điểm: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Ưu: "Nice facility and good food"
Khuyết điểm: "Some crew members seemed tired and did everything minimally"
Ưu: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Ưu: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Khuyết điểm: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
Ưu: "People very friendly and the flights were on time"
Ưu: "I like the food. And also the great crew! very nice and always smiling."
Ưu: "Food and smooth boarding"
Khuyết điểm: "Entertainment - movies and shows were lacking"
Ưu: "Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight."
Khuyết điểm: "Few movie/TV selections"
Ưu: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
Ưu: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Khuyết điểm: "There is nothing to dislike about the airline or employees"
Ưu: "I like the staff."
Khuyết điểm: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
Ưu: "Truly nothing I didn't like... amazingly courteous the flight attendants flight was amazing!"
Ưu: "Great employees and great airline."
Khuyết điểm: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
The crew didn't do a consistent job of enforcing the rules: a person on my row continued to use their tablet with tray table down throughout the entire landing process. They also didn't have any Aha sparkling water on hand. Wifi was really slow, but that seems to be the norm.
first class seats were dramatically less comfortable than competing airlines. we also had to wait 40 minutes to find a gate which is unnaceptable.
Ưu: "Seats were comfortable. The food was very good. We pre-ordered a cheese plate and a wrap. A few weeks before our trip, Alaska Air changed the flight times, and we decided the connection time was too tight and so changed to a later connection. The agent we talked to about the change was very helpful, friendly, and knowledgeable. It's a good airline, typically rated as the best or second-best of the US airlines. As far as we can tell, its high rating is accurate."
Khuyết điểm: "We originally had chosen our flight from Boston to Seattle to connect with our flight from Seattle to Sitka with an hour and ten minutes between them. However, Alaska Air changed the schedules of both flights, leaving only 45 minutes between flights. That is barely enough time to connect (the flights left from different terminals) if there are no delays. We thus had to change our plans not long before our departure to another flight to Sitka that left 5 hours later, forcing us to kill a lot of time in the boring Seatac airport. Apparently Alaska Air is notorious for changing its flight schedules. Travelers should keep that in mind when arranging flights and try to choose first flights that arrive soon enough that several alternative connecting flights are possible if Alaska Air changes the flight times."
Khuyết điểm: "I wish at the time of booking, kayak, Alaska or Qatar airways warned me that my luggage will not be through checked to my final destination. What a hassle."
Ưu: "Crew was good"
Khuyết điểm: "Food options would have been nice"
Ưu: "short flight and liked having a screen to see where we were at"
Khuyết điểm: "Very little legroom"
Ưu: "Great crew, a lot of space in the aircraft"
Khuyết điểm: "More entertainment"
Ưu: "Short flight"
Khuyết điểm: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Ưu: "My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep"
Khuyết điểm: "I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!"
Ưu: "Nice crew"
Khuyết điểm: "The smallest seats and over head storage"
Ưu: "Comfortable seats Professional Crew"
Khuyết điểm: "Poor snacks"
Ưu: "The flight was smooth and on-time"
Khuyết điểm: "The horrible attitude from the bad drop attendant to the gate employees. Seriously, though! There’s no need for attitude at 4 in the morning!"
Ưu: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Ưu: "Plane was on time"
Khuyết điểm: "Not enough space for everyone's luggage"
Ưu: "There was one crew member who was super nice and had a smile who kept going around asking if anyone would like refills or anything. Also, I like that there were charging ports... even if I didn’t use them. And there was plenty of leg room. Lastly, there was a flamboyant crew member who was really nice as well. I liked him a lot."
Khuyết điểm: "There was this one older stewardess with short blonde hair who had an attitude the whole time. While she was trying to do drink orders a man had spilled his drink so he asked her for a napkin. She rolled her eyes and gave it to him. I was in an isle seat and I got hit in the back with the cart and all she said was “get out of my way I’m coming through” and it actually really hurt. I got bumped by her another three times. And by no other crew member was I hit on my side. Maybe she was just having a bad day..... or maybe she didn’t like her job.... but it definitely showed."
Ưu: "Everyone, including crew and groundstaff were helpful and pleasant. The flight left and landed on time."
Khuyết điểm: "The seats were not comfortable and not enough leg room."
Ưu: "Quick boarding process and comfortable seats with small pockets attached to the big one on the back of the seats (great for small stuff like phone)"
Khuyết điểm: "There is no outlet on the back of the seat to charge your electronics, which is pretty much a standard for most airlines nowadays."
Ưu: "The check I n gate personal n plane"
Khuyết điểm: "Assistants on plane were sour"
Ưu: "Safety Video Comfort of plane Entertainment system"
Khuyết điểm: "Food / Drinks are a bit pricey. Pop - only get a glass. Not the whole can. Flight attendants were not the friendliest."
Khuyết điểm: "Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death?"
Ưu: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Khuyết điểm: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Ưu: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Khuyết điểm: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Ưu: "Didn't utilize food or entertainment"
Ưu: "I'm glad they successfully fixed the mechanical issue before we got into the air."
Khuyết điểm: "I do wish they would have checked the plane for the mechanical issue previous to boarding. The plane pulled away from the gate only to return to have its thrust reverser fixed when an error message had shown up. It would have been nice for that to have been handled before."
Ưu: "The check in and boarding agent was so nice and helpful!"
Khuyết điểm: "Yikes, the seat was a bit crowded as the person next to me was a taller person."
Khuyết điểm: "Flight was delayed without notice. On board comfortable was minimal. Virgin Americalane was better"
Ưu: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Khuyết điểm: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Khuyết điểm: "The idea for tablets as in-flight entertainment is one that I hope does not gain too much traction."
Khuyết điểm: "Better vegan snacks available for purchase would be great."
Ưu: "On time and can check in at least two bags each passenger !"
Ưu: "Early arrival"
Khuyết điểm: "Only water to drink."
Ưu: "Quick boarding process. Plenty of leg room. Kind team aboard plane."
Khuyết điểm: "Delayed leaving but made up for it in the air. Terrible smell on the plane for the duration of flight."
Khuyết điểm: "My luggage was ripped open when I picked it up from the baggage claim in Ontario, CA."
Ưu: "Quick flight and friendly staff"
Ưu: "The service was good"
Khuyết điểm: "The fans in the plane didn't work at all so it was extremely uncomfortable for me. I'm an Alaskan I think it make more sense to be cool and cover up if you get cold. If your hot there is nothing you can do about it, it ridiculous."
Ưu: "Everyone is very friendly!"
Ưu: "The seating was very uncomfortable. No space & unable to recline. Pretty tough on a 7 hour flight see"
Khuyết điểm: "See previous statement"
Ưu: "Boarding was easy and straightforward. My luggage was handled safely. The flight was early."
Khuyết điểm: "The seats are quite uncomfortable, but it was a very short flight."
Ưu: "The crew was phenomenal and it was a quick process from start to finish."
Khuyết điểm: "Great cheese plate, but would like more food options."
Ưu: "I liked pretty much everything about flying Alaska and I will book with them again. The planes are clean and comfortable. The staff was seemed very friendly and helpful.They appeared to like their jobs. Love the charging station at each seat and the free movies."
Ưu: "Good movie"
Khuyết điểm: "The flight attendant taught he was funny but he was not to me. I eent to the restroom the the same flight attendant poke me to get him stuff from the back for him twice while he was seating at his seat. He gave 7 bottles of Jack Daniel to two young ladies without even asking for ID. They got drunk and starting pushing my friends seat several time while she was sleeping. Five hour flight and had to withstand this two ladies and the flight attendant seems yo not be helping by giving more alcohol and encouraging them. Will not reccomend american airline to my friends."
Ưu: "That I made it to Chicago at some point, however late."
Khuyết điểm: "Flight was delayed even before we started boarding. There were weight restrictions, so people were moved around. When served lunch, there was nothing else but pasta. Found that odd for First Class passengers. I had to rush to finish my movie as they had to collect players ahead of landing - found that unnecessary. Then there was delay right before landing."
Ưu: "My flight took off and landed at the correct airports."
Khuyết điểm: "Flew from Seattle to Reno. Originally booked on a flight from Seattle to Portland and Portland to Reno. After I checked in, I saw a direct flight to Reno, and Alaska was able to switch my flight for only $25, but failed to get my luggage on the correct flight (with over an hour before my flight left), so I still ended up waiting at the Reno airport for two hours until my originally ticketed flight came in with my bags. What would have been an awesome experience became a miserable one, with the bonus that I paid extra for the treatment."
Khuyết điểm: "The flight was delayed again."
Khuyết điểm: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."
Ưu: "All on time, nothing out of ordinary, on time."
Ưu: "Pretty standard Alaska Airlines flight. Crew was friendly, boarding process was smooth."
Khuyết điểm: "No free in-flight entertainment. Since there's relatively no equipment cost to airline to allow streaming to personal devices, this is pretty disappointing."
Ưu: "Great service. Comfortable seat."
Khuyết điểm: "Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback."
Ưu: "comfortable flight. I was tired so skipped meal and slept."
Khuyết điểm: "nothing"
Despite the terrible weather situation, the crew made sure that all passengers were safe before taking off. We were all thankful that Delta made sure to take all precautions to insure a safe flight. Even though the flight was delayed, we were able to still make our connection in Atlanta We're thankful for the effort that Delta and the crew made to get us in the air, but making sure that everything was safe. Being a GA private pilot myself, I know all of the procedures that must be followed in order to get that flight safely off the ground.
Boarding took a long time. Taking off took a long time. I spent over an hour connecting, disconnecting repeatedly from the Wifi just to watch the last 15 mins of the movie I watched on my first flight. Wasn’t offered ice with my drink. They passed me twice to throw out my garbage. And the guy next to me had his arm in my ribs the whole time.
It was a smooth flight. Nothing untoward happened
Ưu: "Flight canceled without notification"
Ưu: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Khuyết điểm: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."
Ưu: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Ưu: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Khuyết điểm: "The trip was great"
Ưu: "The crew very professional. My flight was on time."
Khuyết điểm: "We arrived around 39 minutes early and the whole process was very smooth"
Ưu: "Super friendly and helpful with connections."
Khuyết điểm: "The music on the plane was a bit much. Lol"
Ưu: "Crew was friendly, seats really comfortable!"
Khuyết điểm: "Headphones sold for $ 2. Headphones preferably free"
Ưu: "Calm and safe, just like I like it."
Khuyết điểm: "The carrots were hard and the bread was cold."
Ưu: "Comfortable plane due to few passengers"
Khuyết điểm: "7 hour delay after flight postponed."
Ưu: "Got to my destination without any issues"
Khuyết điểm: "Seats/seating area are too small, and I'm not a big person."
Khuyết điểm: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Khuyết điểm: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Ưu: "Son got wings, so was happy."
Khuyết điểm: "No entertainment."
Khuyết điểm: "It was late"
Ưu: "Good snack selection. Crew was personable."
Ưu: "Crew was nice and welcoming"
Khuyết điểm: "Well, if our plane had been leaving on time it would've been superb."
Khuyết điểm: "Notify the delay quickly"
Khuyết điểm: "More print media to read on"
Ưu: "Crew was great."
Khuyết điểm: "Couldn’t hear/understand the pilot"
Ưu: "Flight attendant in first class was amazing."
Ưu: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Khuyết điểm: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Ưu: "The boarding was fast and very well handled."
Khuyết điểm: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Khuyết điểm: "It was delayed"
Khuyết điểm: "Chinese Eastern did not try to help and solve my problem."
Ưu: "It was a smooth boarding, flight and exit out of the plane."
Ưu: "Snacks, cleanliness and crew"
Khuyết điểm: "N/A"
Khuyết điểm: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Ưu: "It was a normal flight as well expected."
Ưu: "I was with my friend"
Khuyết điểm: "Delayed 12+ hours"
Ưu: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Ưu: "I was given a complimentary upgrade."
Khuyết điểm: "It takes time and worries to find the air train and Aeroflot registration."
Ưu: "My flight was great. Boarding was easy and the seats were comfortable."
Ưu: "The service was amazing , the staff was honestly friendly and nice"
Ưu: "Great service, nice agent friendly"
Khuyết điểm: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Khuyết điểm: "Cancelled my flight because I lost one of the arms"
Ưu: "Short flight"
Khuyết điểm: "Too cold Not friendly boarding agent"
Khuyết điểm: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Khuyết điểm: "Had a death in the family and no one would help me get back home"
Ưu: "Seats were comfortable. Snacks!!! Nice flight crew."
Khuyết điểm: "I liked everything."
Ưu: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Ưu: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Khuyết điểm: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."