Ưu: "Cramped seats and no beverage service. No crew interaction."
Ưu: "Crew was grest and helpful"
Khuyết điểm: "Seats on 777 are not padded very well for a 14 hour flight"
Ưu: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Khuyết điểm: "If they could of tried to be helpful when trying ro change dates"
Ưu: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Khuyết điểm: "No improvement needed!"
Ưu: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Ưu: "This was not to positive off a flight."
Khuyết điểm: "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "The food is usually good on korean air but wasn’t great this time"
Ưu: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Khuyết điểm: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Ưu: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Khuyết điểm: "The second meal wasn't the greatest but I think it was me not the food."
Ưu: "Very clean aircraft."
Ưu: "Excellent service and food!"
Khuyết điểm: "N/A"
Ưu: "Food was very good. Blankets anb pillows too"
Khuyết điểm: "Poor choices of musict"
Ưu: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Ưu: "Long flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Khuyết điểm: "Food got me sick the next day....would have been great if wifi was available"
Ưu: "Great customer service. Smooth flight. Friendly and helpful stewardesses despite the language barrier ( I don't speak Korean)."
Khuyết điểm: "Really no complaints. It was just a super long flight and it was too uncomfortable to sleep."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Ưu: "Flight had to be cancelled because kayak/Korean air allowed us to purchase these tickets aware with the expiration date of Lauren Butz’s passport this would be an issue. Disgusting business practice."
Khuyết điểm: "See above. Kayak or Korean air should refund us the cost and some for the stress incurred on our honeymoon, the extra night stay in San Francisco and all the challenges incurred with little to no help from Korean Air on finding an APPROPRIATE resolution (they’re best offer was for us to buy two tickets for the same flight pattern 1 day later for an additional $1,500. THey wanted us to pay them more to get us there? After their shady business practices of willingly stealing money for our initial flight purchase for our honeymoon? Atrocious.)"
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "acomodations was awesome!!!"
Khuyết điểm: "temperature was not consitent"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "bring you anything you need. so helpful."
Ưu: "Polite, attentive crew"
Khuyết điểm: "Lie flat seats on the 777 did not go completely flat."
Ưu: "Everything went well. Crew were helpful."
Khuyết điểm: "There was no onboard entertainment system."
Ưu: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Ưu: "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
Ưu: "The flight crew was attentive and the meal options were suitable. The in-flight entertainment featured a nice selection of movies."
Khuyết điểm: "The seating in economy class was adequate regarding the comfort standards given the duration of the flight."
Ưu: "Food not too bad, plenty of beverages."
Khuyết điểm: "Nothing not to like."
Ưu: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Ưu: "I liked their positive & happy attitudes as well as their work ethic."
Khuyết điểm: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Khuyết điểm: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Ưu: "Service and leg room!"
Ưu: "I liked stewardess's kindenesses"
Khuyết điểm: "food"
Ưu: "Everything was good except the space for reclining."
Khuyết điểm: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Ưu: "Cleanliness. More leg room"
Khuyết điểm: "Attitude of a couple of the airline stewardess toward me. They served the Korean citizens and deliberately overlooked me for snacks or coffee/tea. I had to ask thrice."
Khuyết điểm: "they don't know what is customer service just they know what is RUDE mean.."
Ưu: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Ưu: "Cleanliness of the restroom and hospitality"
Ưu: "The movie selection"
Khuyết điểm: "Let's start with the overrated leg space and seating comfort. It was cramped as with any other regular airline. Seats in the economy section are not comfortable and have no back support. These seats should have better cushions and back support. Our flight attendant had a bad attitude after we asked for wine and didn't offered us any beverages for at least two occasions. No warm towel either. She just skipped us like we were not there. The meals are just ok. Nothing remarkable. Then we stand in line for almost two hours after a 14.5 hours flight to get through immigration. The overall experience was not good at all and for that price the comfort and service should be much better."
Ưu: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Khuyết điểm: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
Ưu: "The ladies all smiling and very very polite. Best airline I've flown on."
Khuyết điểm: "I have no complaints."
Ưu: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
Ưu: "You need to have wifi"
Khuyết điểm: "Get wifi"
Ưu: "Professional staff great movie selection"
Khuyết điểm: "Nothing"
Khuyết điểm: "Comfortable seating in Prestige class with attentive pleasant crew and nice entertainment"
Ưu: "It was quiet. Boarding was fast. Holdup was at the scanners. Crew was very friendly and courteous."
Khuyết điểm: "The food selection could be better. The portions are very small. The snacks selections are poor and very small. There is too little sitting room with the pillow and blanket they give you. Somewhat uncomfortable for a 14 hour flight."
Ưu: "Service was Amazing"
My flight was from Dallas-Atlanta.
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
My flight got cancelled and chat deals and the japan airlines failed to notify me. I had to book another flight last minute and pay double what I had originally. Bad customer service from both chatdeal and japan airlines. Never will use them again. Waste of time and money
I like the services, food on board is very good too.
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
All liked. It was very good 😊
Ưu: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Khuyết điểm: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Khuyết điểm: "Electricity didn’t work in my pod"
Ưu: "The crew amazing. Food was great"
Khuyết điểm: "Nothing"
Khuyết điểm: "If the flight was on time."
Ưu: "We were seated together as a family even though we were not able to reserved any seat"
Khuyết điểm: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
Khuyết điểm: "More movie selections"
Ưu: "Crew was very pleasant"
Khuyết điểm: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Ưu: "Felt welcomed"
Khuyết điểm: "Just felt a little cramped but not to bad"
Ưu: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Ưu: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Ưu: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Khuyết điểm: "Not applicable"
Ưu: "The food was good the crew was trying to accommodate"
Khuyết điểm: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Ưu: "Good food and movies. Flight attendants were great."
Khuyết điểm: "Tight seating and it was hot. No way to control individual airflflow"
Ưu: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Khuyết điểm: "The second meal (light lunch, i think) had dry shredded chicken."
Ưu: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Khuyết điểm: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Ưu: "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
Ưu: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Khuyết điểm: "N/A"
Ưu: "Service was excellent."
Khuyết điểm: "The food could have been a little more mainstream"
Ưu: "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
Ưu: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Ưu: "The high level of service and attentiveness"
Ưu: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Ưu: "Not many passengers so that I had empty seats and could lay down."
Khuyết điểm: "Tv stopped working suddenly."
Ưu: "Comfortable flight, polite crew, good selection of movies"
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Khuyết điểm: "I wish all the seats were like first class. We were in economy class"
Ưu: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Khuyết điểm: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
Khuyết điểm: "Flight delayed 1 hr."
Ưu: "The service on this flight was excellent.First class service in the economy section."
Ưu: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Ưu: "This flight was just pretty routine."
Khuyết điểm: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Ưu: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Khuyết điểm: "The food is getting terrible. They had better food a year ago."
Khuyết điểm: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Ưu: "fine food, the pilot handled a typhoon like a pro"
Ưu: "Soft chair."
Khuyết điểm: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Ưu: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Khuyết điểm: "Windows were dimmed most of the flight."
Ưu: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Ưu: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Ưu: "Everything! JAL ground crew, airline crew, their service is excellent. The interior of the airplane looked nice."
Khuyết điểm: "It could use more games for children"
Khuyết điểm: "The gate is keep changing ... It was 3 times changed."
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Have to stand 1 + hours to board, very crowded gate
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Ưu: "Best in the world, as always."
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "I like the crew members"
Khuyết điểm: "Entertainment selection and food could be better"
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "Boarding went smoothly, crew extremely curtious and helpful."
Khuyết điểm: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Khuyết điểm: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Khuyết điểm: "I liked everything"
Khuyết điểm: "The toilets were a little unsanitary."
Ưu: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Ưu: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Khuyết điểm: "No negative points"
Ưu: "Espresso coffee, champagne, crew, headphones"
Ưu: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Khuyết điểm: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Ưu: "Ease of check in, very quick."
Khuyết điểm: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Khuyết điểm: "nothing"
Ưu: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Khuyết điểm: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "I paid for an economy class ticket but got first class service."
Khuyết điểm: "Nothing"
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ưu: "Staff managed to change seating due to height. Very accommodating."
Khuyết điểm: "Entertainment console dated. Sound very crackly. Video images not sharp."
Ưu: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Khuyết điểm: "Nothing....."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ưu: "Good service and entertainment."
Khuyết điểm: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Ưu: "Second bag was four foot bronze statue, no problem or extra cost"
Ưu: "Friendliness of crew"
Ưu: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Ưu: "On time. Attentive crew."
Khuyết điểm: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Khuyết điểm: "Same food options as previous flight Not as many movie options as the longer flight"
Ưu: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Khuyết điểm: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Ưu: "2 passengers seats Food Quick boarding Flight on time"
Ưu: "Crew, food, entertainment"
Khuyết điểm: "More movies to choose from. Food."
Ưu: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Ưu: "Crew was very well trained and managed the flight excellent"
Khuyết điểm: "Better communication on gates via text or communication via the apps"
Ưu: "Seats are comfy"
Khuyết điểm: "Food is the worst out of many other airlines"
Ưu: "The crew was friendly and the food was excellent."
Khuyết điểm: "Cannot think of anything"
Khuyết điểm: "More leg room"
Khuyết điểm: "Airline on strike. So no flight"
Khuyết điểm: "The airline went on strike and I have to go through the process of disputing the charges since I had no airplane to board. Really caused a problem since it was a international trip."
Khuyết điểm: "A better selection of movies and a bit more legroom."
Ưu: "Awesome crew and great service"
Ưu: "Crew was super nice . Food from Chicago to Taipei was not good but from Taipei to Osaka delicious. Not enough room for man like me 6'2" in Boeing 777 better in 787 ."
Khuyết điểm: "Look above"
Ưu: "The crew was awesome! Will definitely do EVA again!"
Ưu: "Great friendly flight attendants."
Khuyết điểm: "Nothing I can think of."
Ưu: "The premium economy seat was pretty comfortable, and much better than those I have experienced in economy on other airlines, the food was really very good, the plane was very clean, the crew very professional, take off and arrival were both on time."
Khuyết điểm: "No complaints."
Ưu: "I like everything five stars rating."
Ưu: "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."
Ưu: "Economy very comfortable. Flight attendants gracious and accomodating. Lots of entertainment options. I dreaded this long flight but it could not have been more pleasant. Even the food was good! We were offered drinks about once an hour which I really appreciate."
Ưu: "Leg space was adequate---not cramped. Friendly crew members."
Khuyết điểm: "Would have liked more choices for movies/TV."
Ưu: "Courteous crew ever, food was good, service was excellent. On time departure."
Ưu: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Ưu: "More entertainment selections like movies and music. Food is great too. Best of all is the free day tour for long layover in Taiwan"
Khuyết điểm: "Smaller leg room, rest room and space where people can stretch compared to asiana and Cathay"
Ưu: "On time, great crew"
Ưu: "stewardesses nowhere to be found...food lousy...late also..."
Ưu: "Comfortable seats in economy, pretty decent entertainment, our flight from Chixago landed in Taipei at 4am. Getting through immigration and customs a breeze."
Khuyết điểm: "Made us check our hand luggage in even though it fit in sizer because it was 3 lbs too heavy. Food and wine mediocre in economy. Not enough liquid served on cabin staff pass through or at dinner. Had to keep asking."
Ưu: "Newer interior and entertainment as it appeared."
Khuyết điểm: "Service not as attentative compare to other airlines."
Ưu: "Everything was Hello Kitty. I didn’t expect that but I loved it"
Ưu: "I liked their services the most. All staff and crew were very courteous."
Ưu: "Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed."
Khuyết điểm: "The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre."
Ưu: "Lots of helpful staff who spoke English."
Ưu: "Well trained crew. very attentive and polite. Comfortable seats and I find the Airline food is very good and fresh. The cost of the flight was very reasonable, compared to the other airlines. EVA Flight attendants are gorgeous and carry out their tasks very professionally and with a smile to all."
Khuyết điểm: "Only issue was that I felt the entertainment needed to be more updated and with more selections within each category. Still I found the entertainment was okay and appreciated on such a long flight"
Ưu: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
Ưu: "Got upgraded to premium economy. The convenience pack they give you was very nice. Cabin crew was great!"
Khuyết điểm: "The food did not agree with me but that was the only bad thing."
Ưu: "Consistently good service. Really love this airline."
Ưu: "The crew was gracious and didn't bother my sleep to eat."
Khuyết điểm: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
Khuyết điểm: "They need to pass more water..very dehydrated. Other airlines is Cathay Pacific and Korean air are always passing water..not 3 ounce cups.. ridiculous."
Ưu: "Nice facility and good food"
Khuyết điểm: "Some crew members seemed tired and did everything minimally"
Ưu: "The food is very good and love that HelloKitty theme. Also extra checked baggage without fee is great. Space is better than most. Got to earn miles for my United program is a bonus. The arrival time in the morning is very helpful in getting an extra day."
Ưu: "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
Khuyết điểm: "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
Ưu: "People very friendly and the flights were on time"
Ưu: "I like the food. And also the great crew! very nice and always smiling."
Ưu: "Food and smooth boarding"
Khuyết điểm: "Entertainment - movies and shows were lacking"
Ưu: "Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight."
Khuyết điểm: "Few movie/TV selections"
Ưu: "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
Ưu: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Khuyết điểm: "There is nothing to dislike about the airline or employees"
Ưu: "I like the staff."
Khuyết điểm: "With my 5 year old daughter, the seats were uncomfortable since we could not lift the arm chair up for her to rest on my lap."
Ưu: "Truly nothing I didn't like... amazingly courteous the flight attendants flight was amazing!"
Ưu: "Great employees and great airline."
Khuyết điểm: "The only problem I ever have is my frequent flier number. They can't match my name so I have not gotten credit for any of my flights and the check in people and ticket counter people could not help me."
Despite the terrible weather situation, the crew made sure that all passengers were safe before taking off. We were all thankful that Delta made sure to take all precautions to insure a safe flight. Even though the flight was delayed, we were able to still make our connection in Atlanta We're thankful for the effort that Delta and the crew made to get us in the air, but making sure that everything was safe. Being a GA private pilot myself, I know all of the procedures that must be followed in order to get that flight safely off the ground.
Boarding took a long time. Taking off took a long time. I spent over an hour connecting, disconnecting repeatedly from the Wifi just to watch the last 15 mins of the movie I watched on my first flight. Wasn’t offered ice with my drink. They passed me twice to throw out my garbage. And the guy next to me had his arm in my ribs the whole time.
It was a smooth flight. Nothing untoward happened
Ưu: "Flight canceled without notification"
Ưu: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Ưu: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Khuyết điểm: "The trip was great"
Ưu: "The crew very professional. My flight was on time."
Khuyết điểm: "We arrived around 39 minutes early and the whole process was very smooth"
Ưu: "Super friendly and helpful with connections."
Khuyết điểm: "The music on the plane was a bit much. Lol"
Ưu: "Crew was friendly, seats really comfortable!"
Khuyết điểm: "Headphones sold for $ 2. Headphones preferably free"
Ưu: "Calm and safe, just like I like it."
Khuyết điểm: "The carrots were hard and the bread was cold."
Ưu: "Comfortable plane due to few passengers"
Khuyết điểm: "7 hour delay after flight postponed."
Ưu: "Got to my destination without any issues"
Khuyết điểm: "Seats/seating area are too small, and I'm not a big person."
Khuyết điểm: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Khuyết điểm: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Ưu: "Son got wings, so was happy."
Khuyết điểm: "No entertainment."
Khuyết điểm: "It was late"
Ưu: "Good snack selection. Crew was personable."
Ưu: "Crew was nice and welcoming"
Khuyết điểm: "Well, if our plane had been leaving on time it would've been superb."
Khuyết điểm: "Notify the delay quickly"
Khuyết điểm: "More print media to read on"
Ưu: "Crew was great."
Khuyết điểm: "Couldn’t hear/understand the pilot"
Ưu: "Flight attendant in first class was amazing."
Ưu: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Khuyết điểm: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Ưu: "The boarding was fast and very well handled."
Khuyết điểm: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Khuyết điểm: "It was delayed"
Khuyết điểm: "Chinese Eastern did not try to help and solve my problem."
Ưu: "It was a smooth boarding, flight and exit out of the plane."
Ưu: "Snacks, cleanliness and crew"
Khuyết điểm: "N/A"
Khuyết điểm: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Khuyết điểm: "Entertainment app from Go Go didn’t Work."
Ưu: "It was a normal flight as well expected."
Ưu: "I was with my friend"
Khuyết điểm: "Delayed 12+ hours"
Ưu: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Ưu: "I was given a complimentary upgrade."
Khuyết điểm: "It takes time and worries to find the air train and Aeroflot registration."
Ưu: "My flight was great. Boarding was easy and the seats were comfortable."
Ưu: "The service was amazing , the staff was honestly friendly and nice"
Ưu: "Great service, nice agent friendly"
Khuyết điểm: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Khuyết điểm: "Cancelled my flight because I lost one of the arms"
Ưu: "Short flight"
Khuyết điểm: "Too cold Not friendly boarding agent"
Khuyết điểm: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Khuyết điểm: "Had a death in the family and no one would help me get back home"
Ưu: "Seats were comfortable. Snacks!!! Nice flight crew."
Khuyết điểm: "I liked everything."
Ưu: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Ưu: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Khuyết điểm: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."