Khuyết điểm: "instead of gluten biscuits, peanuts or popcorn could be offered"
Ưu: "Crew was very friendly. Seats were comfortable"
Ưu: "Crew were great"
Khuyết điểm: "More food option"
Khuyết điểm: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Khuyết điểm: "Crew at boarding and on flight were not kind. Very disappointing"
Khuyết điểm: "More movies to choose from. Food."
Ưu: "The crew were friendly."
Khuyết điểm: "The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate."
Ưu: "Free food!"
Khuyết điểm: "N/A"
Ưu: "On time flight times"
Khuyết điểm: "Have better movie selection."
Ưu: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Ưu: "I travelled on Eva a few times a year, was used to and liked Eva."
Khuyết điểm: "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
Khuyết điểm: "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
Ưu: "Crew was the best part. They were very friendly and helpful."
Khuyết điểm: "The food that I could eat was good, but there should be a no fish option. You have a lot of diet types available to choose from but none guarantee no fish. The process for requesting a special meal online was not clear and confusing. Seats were cramped and entertainment options were limited but still ok for only a 4.5 hr flight."
Ưu: "Courteous crew ever, food was good, service was excellent. On time departure."
Ưu: "Clean plane"
Khuyết điểm: "Food was horrible, flight Attendants are professional but cold as ice."
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Ưu: "People were lovely and efficient"
Khuyết điểm: "Seats were pretty ordinary"
Khuyết điểm: "it always seems odd that they don't start loading the back of the plane first, perhaps i'm wrong but it seems logic thus you would not have a huge line of people standing in the aisle putting away stuff while you are mking yur way to the back"
Ưu: "It was my first time flying with EVA. I have nothing bad to say. I will fly with them again and again."
Khuyết điểm: "None."
Ưu: "Food and service"
Khuyết điểm: "Seats not very comfortable, not enough room for knees/legs"
Ưu: "Overall I’m very thankful to flight attendants and flight crew."
Khuyết điểm: "Is it possible on long flights to show video on how to stretch your body , while sitting in your seat?"
Ưu: "Comfortable and clean overall but an older plane."
Khuyết điểm: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Ưu: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Ưu: "Staff incredibly friendly. The movie selection was pretty good! Seat comfort was good for a long (14-hour flight)."
Khuyết điểm: "More water, please! These long flights severely dehydrate passengers, if you could fill the water cups up more or bring them around with more frequency it would help with comfort."
Ưu: "Staff was very helpful. They went above and beyond."
Khuyết điểm: "movies are limited. Inbound and outbound flights have the same selections. So too little choices"
Ưu: "The movie selection was ok. Could be better."
Khuyết điểm: "Is there anyway to get the tv screens to be less bright? The guy in front of me had movies playing and I could not sleep because the screen was shining right in my face. The food. ick. Airplane food is bad as it is but this was terrible. I had some pork over rice dish that was grody with an overly sweet dessert cake/pudding concoction. The breakfast congee was ok."
Ưu: "Comfortable. Timely food service - good time for sleeping. Bathroom had toothbrushes, earplug and sleeping masks - a nice touch."
Khuyết điểm: "I did not like not being offered a seat until the last day. We want a seat assignment. How are you supposed to choose one flight over another without a seat."
Ưu: "Food was good n very timely."
Ưu: "Great experience all-around. Customer service agents were very attentive upon check-in. Boarding was seemless. Flight attendants were very attentive offering beverages, snacks, and meals frequently. Entertainment options were good. All of the aforementioned made a very long flight more pleasant. Great job."
Ưu: "Nice attendants"
Khuyết điểm: "I got food poisoning!"
Ưu: "See above comment please"
Khuyết điểm: "See above comment please"
Ưu: "In consideration for the duration the scores get higher. For comfort the seats were much more adequate for the duration of the flight. This also is reflects in the entertainment. The food option was much tastier too"
Khuyết điểm: "The crew was not the friendliest but don't get me wrong they were not mean. They were just doing there job. I take flying like hotels where it's an experience and the crew is the face of that experience. This was let's do our job but no actual care"
Ưu: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Khuyết điểm: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"
Ưu: "I like the service."
Khuyết điểm: "The Taiwanese food wasn't really that great. I hope they can change the menu."
Ưu: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Ưu: "See previous comments"
Khuyết điểm: "See previous comment"
Ưu: "Leg room a lot better than other airlines and superb pilot, smooth take off and landing"
Khuyết điểm: "Cabin crew needs to be re-educated about their job description. I noticed these not on just one aircraft but on all the flights that I was on."
Ưu: "The Crew was good but I think that they are not allowed to give any drinks, food or water or wine They need to improve their services"
Khuyết điểm: "Food and drinks were not good at all and not enough They need to improve that"
Ưu: "Priority boarding for passenger with kids."
Khuyết điểm: "The plane from MNL to Taipei was small. No individual monitors, 6-9 passenger shares a single overhead ipad mini size monitor. For that, entertainment 1 star. No loot bags offered for children."
Ưu: "The plane in particular is nice, clean and in good shape. The entire crew are well-mannered, satisfying all the needs of passengers like us from giving safety tips up to serving foods."
Khuyết điểm: "Nothing to comment because I was satisfied with our flight from start to end of our journey."
Ưu: "I like the crew they're very generous and kind"
Khuyết điểm: "The choices of the food, and need more movies and music,not just asian music but also american"
Ưu: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Khuyết điểm: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Ưu: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Khuyết điểm: "Exact time"
Ưu: "It was comfortable to be on the plane,peaceful and organized."
Khuyết điểm: "The landing was very rough!"