Aircraft started from Dubai was dirty which became more dirtier afterwards. Bangkok cleaning staff was just fixing optics and wrappers and left over food was between window and window seat narrow gaps.
Meal portion used to be bigger.
Khuyết điểm: "Great flight back to the UK, flight crew were very pleasant and attentive."
Ưu: "Great business class"
Ưu: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Khuyết điểm: "Broke my luggage"
Ưu: "Amazing seats and crew"
Khuyết điểm: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Ưu: "Entertainment system"
Khuyết điểm: "The food and the crew way of speaking to people"
Khuyết điểm: "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
Ưu: "On thiime.Good Meal. Professional flight crew."
Khuyết điểm: "It was too cold in the airplain"
Ưu: "Like the cabin crew... comfortable seat in the business class"
Ưu: "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
Khuyết điểm: "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
Ưu: "The crew were nice"
Khuyết điểm: "Terrible food Outdated entertainment"
Ưu: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Khuyết điểm: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Ưu: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Khuyết điểm: "A lot of background noise when using the supplied headphones"
Ưu: "Good everything"
Khuyết điểm: "Nothing"
Khuyết điểm: "The business class section was very run down, old and dirty looking."
Ưu: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Khuyết điểm: "I didn't like that my connecting flight was with another airline"
Ưu: "The flight was excellent, good service and excellent staff"
Ưu: "Arguably the best service I've ever had on a flight"
Khuyết điểm: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Ưu: "Entertainment and space were great. Lots of options."
Khuyết điểm: "Crew seemed as tired as I did. The food could have been better for the price."
Ưu: "Our seats & the crew."
Khuyết điểm: "Food was ok & entertainment was ok but not great."
Ưu: "The food was good for economy"
Khuyết điểm: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Ưu: "There was good service in the flight"
Ưu: "Wonderful service. Comfortable flight."
Khuyết điểm: "My TV wasn't working."
Ưu: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Khuyết điểm: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Ưu: "The service, the comfort,"
Ưu: "Seating and hospitality"
Ưu: "Very good it's the best. Ik"
Ưu: "Nice trip"
Khuyết điểm: "Every thing"
Ưu: "The entertainment unit worked all good. The food was great."
Khuyết điểm: "Flight got delayed. I can't say crews weren't kind but I was on another airline with much much kinder crews."
Ưu: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Khuyết điểm: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Ưu: "The entertainment system, the items handed out for our comfort, the food, the attention."
Khuyết điểm: "The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!"
Khuyết điểm: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Ưu: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Khuyết điểm: "I flew from Singapore to New York with a 1 hour 15 minute layover in Dubai. Passengers with layovers were instructed to be at the next gate 45 minutes in advance of boarding. This was seemingly impossible and cause myself and many other passengers severe anxiety running through the airport. The first flight landed 10 minutes late in Gate C, took another 10-15 minutes to off board, at which point we were held by a flight attendant who later guided us to get on a bus to take us between terminal A and C. The entire trip between gates was approximately 30 minutes and we inexplicably had to pass through security 3 times during the layover. It seemed poorly organized and myself and other passengers just made the second flight before the doors closed."
Khuyết điểm: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Ưu: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Ưu: "Service, food and entertainment"
Ưu: "Staff, Service, plane, food. Everything"
Khuyết điểm: "I can't say a word against them."
Ưu: "On time Large LCD in each seat back They kept the public announcements to a minimum"
Khuyết điểm: "It took asking 5 crew members and 2 hours to fix one of our screens that wasn't working. Apparently there were other displays that did not work either so they reset everybody's LCDs. The food was bland"
Ưu: "Good food,excellent service,good entertainment !!"
Khuyết điểm: "Nothing"
Ưu: "I liked the cleanliness and entertainment in the flight."
Khuyết điểm: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Ưu: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Khuyết điểm: "None"
Ưu: "Great Service! Will highly recommend to others!"
Ưu: "The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating."
Khuyết điểm: "Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time."
Ưu: "Staff were all good and professional"
Khuyết điểm: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Ưu: "I got upgraded to business seat on the way from danang to seoul:)"
Khuyết điểm: "Food was not that good"
Khuyết điểm: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Ưu: "Seat comfort and service"
Khuyết điểm: "Cabin temp too warm; mediocre headphones (bro f your own)"
Ưu: "Then crew and in flight service were excellent."
Ưu: "Crew was great"
Khuyết điểm: "Food was okay. But good for what it was"
Ưu: "Great services. Seats are good."
Khuyết điểm: "The queue to board was a little trying."
Ưu: "Everything but the seat cushion"
Khuyết điểm: "Better cushion on the seat"
Ưu: "The seat was comfortable"
Khuyết điểm: "The vegetarian ovo lacteo food could be much better. Because I am vegetarian doesn’t mean I can’t eat chocolate"
Ưu: "Everything was on time and the flight was smooth!"
Khuyết điểm: "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
Ưu: "The seat aircond cooling"
Khuyết điểm: "Food..should have local halal foods for muslims"
Khuyết điểm: "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"
Ưu: "on-plane service is good"
Khuyết điểm: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
Ưu: "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
Khuyết điểm: "Mass Boarding procedure was inefficient. Same Airline boarding out of Chicago had groups according to sets of row numbers, and was much more efficient. Should use in all cases."
Ưu: "Crew was decently nice and helpful"
Khuyết điểm: "Plane was dated, not very organized boarding and exiting process"
Ưu: "My husband and I were so hot during this flight! We originally had bulwark seats, then were changed to a "better " location. This new location had no air vents above it, while all the other seats did. People around us were using blankets, while I was fanning myself. We couldn't use our neck pillow...it made us hotter. I dread the return flight!"
Khuyết điểm: "See above The food was good."
Khuyết điểm: "Transfer in Busan is a disaster"
Ưu: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Ưu: "Excellent personnel, really polite and helpful all the way"
Khuyết điểm: "Seats were very close with very little leg room"
Ưu: "Facial mask pack service"
Khuyết điểm: "I wasn’t allowed to do online checkin so I got one of the few seats left in the middle. The flight was delayed 2hours. My standard carryon didn’t fit in the overhead bin. Overall it was poor."
Ưu: "Food was great, love the extra leg room as a 6ft tall guy, flight attendants were awesome"
Ưu: "By whatever reasons, the ventilation system at one of chamber was out of work and the cabin was so hot that keeping swearing all over the flight.... The general English level of flight attendant or ground crew are not good and can’t response on non-standard question. Quite hard to communicate."
Ưu: "Overall, even with the turbulence, the overall flight experience was quite good. Seat was decently comfortable, and crew members were helpful."
Khuyết điểm: "The boarding gate was tricky. Boarding at nearby gates was ongoing, so the boarding area was quite crowded, and the waiting line was quite confusing at ICN. The problem was with Hong Kong International Airport. It seems HKIA is experiencing 'traffic jam' very often. It's quite risky for the passenger like me who is expected to have another long journey back home after arriving in HKIA. Should be praying again and again in order to take the AEL and MTR before the service is over around 1 AM."
Ưu: "The flight was half full which made it much more comfortable to stretch out and enjoy the long flight."
Khuyết điểm: "Delay to board then delay in plane to take off"
Khuyết điểm: "WTF IS MY LUGGAGE. No compensation for my lost luggage. I had to buy clothes and basic necessities out of pocket because the airlines have no clue where my luggages went."
Ưu: "The flight attendants were very kind and nice."
Khuyết điểm: "The food was bad . It used to be good but it's getting worse these days. No idea how could you serve the fork...!"
Ưu: "I love the food and flight services."
Khuyết điểm: "I didn't like crews in Ohare. They do random size luggage carry. They say my luggage is not right size. Hello that not my fault according Samonite is right. Go tell the manufacture they do know how to measure according to Asiana guide line. She know right sizes and she doesn't want accept answer of his coworker. I do not want check in due is it my personal belongs are inside. Plus they disarray how to forum a line to board in."
Ưu: "i like the cabin crew"
Khuyết điểm: "I didnt like the that there is less leg space in the flight"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Ưu: "Enjoyed an upgrade to upper deck of A380-800. Seats were very comfortable and privacy of having single seat was excellent. Entertainment was easy to enjoy. Service as always on Asiana was also excellent."
Ưu: "Food is excellent. Friendly and courteous flight attendants."
Ưu: "Overall Asiana offers very good service on their flights. It was a newer plane and provided limited in-flight entertainment options (movie selection was rather limited, no games). Crew was very efficient and things moved very smoothly. No complaints!"
Ưu: "The seats were roomie and the stayed flight attendence were very nice."
Khuyết điểm: "When the movie you were watching ended, you had to wait for all the other movies to end before you could watch another one."
Ưu: "- gentle crews"
Khuyết điểm: "- old avion especially very small monitor - few snack"
Ưu: "Plane was clean and attendants polite"
Khuyết điểm: "Boarding seemed very random as no rows were called."
Ưu: "The flight was only 4-1/2 hours long. Flight from Incheon to Seattle was 10-1/2 hours long. Time for Asiana to update their fleet. I would not fly them again if given the choice because their planes are showing their age."
Khuyết điểm: "Didn't like the age of the aircraft. Outdated entertainment system for length of flight"
Ưu: "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
Khuyết điểm: "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Short flight, comfortable schedule"
Khuyết điểm: "I did not get a comfortable seat"
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Khuyết điểm: "On-time departure"
Ưu: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Khuyết điểm: "I could not check in online."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Khuyết điểm: "Leg room is short, seats are average. Fine for a short flight."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Khuyết điểm: "With premium empty why they don't offer bid upgrade like other airlines"
Ưu: "The food was pretty good and the check-in process was also fairly smooth."
Khuyết điểm: "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Khuyết điểm: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Khuyết điểm: "Nothing"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Khuyết điểm: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "On time, clean, nice staff."
Ưu: "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Khuyết điểm: "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Great experience. Everyone very helpful."
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Ưu: "No comment"
Khuyết điểm: "No comment"
Ưu: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Khuyết điểm: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Ưu: "The flight attendants were excellent! The flight went smoothly and on time!"
Khuyết điểm: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Ưu: "All services are better than before a lot"
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Khuyết điểm: "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
Ưu: "Check in staff was friendly and helpful"
Khuyết điểm: "Refused to serve me food when I woke up."
Ưu: "Absolutely nothing"
Khuyết điểm: "The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken."
Ưu: "I was able to purchase extended seat room for a reasonable price."
Khuyết điểm: "No free drinks or entertainment or anything to help pass the flight time."
Khuyết điểm: "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
Ưu: "Comfortable seat in emergency exit row!!"
Ưu: "HK Express compensated for delay"
Khuyết điểm: "Punctuality"
Khuyết điểm: "Terrible attitude from the staff"
Khuyết điểm: "Sat on runway 2 hours and then bags delayed 1 hour"
Khuyết điểm: "They didn’t offer any thing to drink, complimentary"
Ưu: "Price was good and HK to Tokyo times were good"
Khuyết điểm: "No entertainment on 5 hour flight"
Ưu: "Nothing in particular."
Khuyết điểm: "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
Ưu: "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
Ưu: "Easy flight, nice crew"
Khuyết điểm: "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
Khuyết điểm: "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
Ưu: "The web specials for prices"
Khuyết điểm: "At least provide water to guests."
Khuyết điểm: "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
Ưu: "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
Khuyết điểm: "Lastminute.com could have answered my emails"
Ưu: "Low budget and efficient"
Ưu: "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
Khuyết điểm: "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
Ưu: "I just want a seat in a high season!!!!!!!!!!"
Ưu: "Friendly crew and very organized"
Khuyết điểm: "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
Khuyết điểm: "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
Khuyết điểm: "Nothiing"
Ưu: "Price was good."
Khuyết điểm: "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
Khuyết điểm: "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
Ưu: "Easy boarding, and slept the flight."
Khuyết điểm: "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
Ưu: "It was a short flight."
Khuyết điểm: "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
Khuyết điểm: "Budge airline, uncomfortable seats"
Ưu: "Not much"
Khuyết điểm: "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
Ưu: "Price is good"
Khuyết điểm: "No entertainment, no water"
Ưu: "Cheap service out of Hong Kong"
Khuyết điểm: "Lack of seat pitch"
Khuyết điểm: "Due to their mistkes with connections and communication I never made it on my flight therefor the specific indicators way be inaccurate but I would say an overall terrible experience."
Ưu: "The airport had an emergency shut down and we didn’t get notification about it. When we showed up in airport, the only accommodation was 250 Thai bhat Burger King vouchers that it’s not even enough to buy a drink after getting a burger."
Ưu: "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
Ưu: "Great job"
Khuyết điểm: "Small seats"
Ưu: "Professional staff"
Khuyết điểm: "n/a"
Khuyết điểm: "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
Ưu: "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
Khuyết điểm: "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
Ưu: "Flight departed on tme and arrived on time"
Khuyết điểm: "None"
Khuyết điểm: "got sick from food"
Khuyết điểm: "Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all"
Khuyết điểm: "Seats were very very uncomfortable"
Ưu: "Cheap but on time"
Khuyết điểm: "Too much promotion message"
Ưu: "We landed safely and the crew were polite"
Khuyết điểm: "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."
Ưu: "It was cheap"
Khuyết điểm: "Everything about it was not good and I will never fly them again"