Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
Korean Airlines has excellent service as usual. Will definitely fly with them next time.
Everything was wonderful. Just wish you would have selection for those that don’t eat meat. Love your airline! Thank you.
everything was better than US carriers.
Ưu: "Crew was grest and helpful"
Khuyết điểm: "Seats on 777 are not padded very well for a 14 hour flight"
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Khuyết điểm: "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
Ưu: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Khuyết điểm: "More water"
Ưu: "Great service"
Khuyết điểm: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Khuyết điểm: "More offers of water and drinks."
Ưu: "Crews were all amazing!"
Khuyết điểm: "Boarding was not announced clearly"
Ưu: "service, food, kindness"
Khuyết điểm: "none"
Ưu: "crew and movives"
Khuyết điểm: "food was so so."
Ưu: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Khuyết điểm: "We boarded late but the communication was good."
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Ưu: "Ended up in the middle seat even though i booked the flight 7 months ago"
Khuyết điểm: "bad seating. the Korean air website would not let me pick my own seat in advance"
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Very organized"
Khuyết điểm: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "Very reliable, quick boarding"
Ưu: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
Khuyết điểm: "I have nothing negative to say. I love this airline!"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Ưu: "The staff was excellent."
Khuyết điểm: "Food was blah and the seats were on the smaller side."
Ưu: "Korea Airlines is the best!"
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Ưu: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Khuyết điểm: "Nothing! Great flight."
Ưu: "Good food (for an airline) and decent red wine selection."
Khuyết điểm: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Khuyết điểm: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "The flight attendants are great and very helpful"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Boarding is systematic, all items in order. The food was nice. Love the leg room space."
Khuyết điểm: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "Food was just okay."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Khuyết điểm: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Ưu: "The flight staff is always a pleasure to fly with."
Ưu: "Great food and friendly flight attendants"
I liked everything from JFK to Singapore Could have been better: if it were also Singapore Airline from Singapore to Bali
Wonderful airline to travel with. The accommodations are always great.
Nothing much to expect for an hour flight
A to Z on this flight was just great!
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "Crew very attentive but not intrusive. Food very good."
Khuyết điểm: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Khuyết điểm: "Change the food menu, boring with the same menu"
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "See above"
Khuyết điểm: "See above"
Khuyết điểm: "I liked everything"
Ưu: "The service is exceptional!"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Ưu: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Khuyết điểm: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Ưu: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Khuyết điểm: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Khuyết điểm: "Too salty Hindu non veg meal"
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Prem econ very good. Crew very friendly."
Khuyết điểm: "Nothing"
Ưu: "Friendly crew, efficient boarding"
Khuyết điểm: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Khuyết điểm: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Khuyết điểm: "Food was very poor."
Ưu: "the crews were very polite and very helpful"
Ưu: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Khuyết điểm: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Second bag was four foot bronze statue, no problem or extra cost"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Ưu: "Good entertainment options"
Khuyết điểm: "More beverage services"
Khuyết điểm: "No comment"
Khuyết điểm: "Too many security checks at the airport. multiple times opening bags even after through security and scanning. Meal times were at weird times. Dinner at 5am??"
Ưu: "The crew helped us get seats together as a family and also made a request for that seat change. They allowed us to board earlier which really helps since we have two kids under 4 years of age."
Khuyết điểm: "The announcements at Chennai airport are not always audible"
Khuyết điểm: "more western vegetarian options"
Ưu: "The Cabin Crew is pleasant when you are boarding the plane"
Khuyết điểm: "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."
Ưu: "In general, everything as expected, some crew members were even extra nice."
Khuyết điểm: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Ưu: "I really appreciated the upgrade"
Khuyết điểm: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
Ưu: "Great service!"
Khuyết điểm: "N,/A"
Khuyết điểm: "N/a"
Khuyết điểm: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Ưu: "The crew"
Khuyết điểm: "The chicken option dish was overdone."
Ưu: "Everything about the flight - barring one thing - was brilliant. The new overhauled interior with the padded leather seats and a mini bar is an exquisite touch. The build quality of the interior such as the spotlight, switches, buttons all have a classy touch with a very classy interior cabin lighting. It felt like how a business class should be: excellent. And, as usual, the staff remained professional, polite, friendly and very helpful."
Khuyết điểm: "There was a delay before the take off. I had one booking with four trips with Emirates, three delayed which was a disappointment from a major credible airliner."
Ưu: "Boarding was good"
Khuyết điểm: "Peanuts !! Ban them please"
Ưu: "Smooth boarding and take off on time !"
Ưu: "Very comfortable flight"
Khuyết điểm: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"
Khuyết điểm: "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
Ưu: "I was upgraded to business class. Very nice"
Ưu: "Nice new Boeing 737 with great movie choices."
Khuyết điểm: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."
Ưu: "Bar in business class"
Ưu: "Good facilities, food and entertaniment. Seat comfort not so good."
Ưu: "Nothing to like"
Khuyết điểm: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
Ưu: "Everything was well organized.."
Ưu: "Very clean. New fixtures nice screen"
Ưu: "Good entertainment system and nice staff."
Khuyết điểm: "I have 2 six-hour flights connecting in Dubai. Only one meal on each. Seems pretty stingy."
Ưu: "I liked the boarding process. And the food this time wasn't bad."
Khuyết điểm: "The crews have just been ok. There were maybe 2 that went above and beyond but the others are just ok. There is nothing outstanding about the service."
Ưu: "A380 is spacious"
Khuyết điểm: "my tablet was not flat"
Khuyết điểm: "Food"
Ưu: "Good welcome and feeling comfort and safe and good lunch"
Khuyết điểm: "Nothing"
Ưu: "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
Khuyết điểm: "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."
Ưu: "Good Price with on first priority"
Khuyết điểm: "N/A"
Ưu: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."
Ưu: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Khuyết điểm: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Ưu: "Attentive service, had a special treat for me as it was my birthday."
Ưu: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Khuyết điểm: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."
Ưu: "Comfortable and well cared for during the flight"
Khuyết điểm: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Ưu: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Khuyết điểm: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Ưu: "All was great ! Hope i'll be able to try the business class one day !"
Khuyết điểm: "Piece of checked baggage was lost en-route. It took over 2 hours to get through checked baggage and customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Ưu: "Crew couldn't have been friendlier!!"
Khuyết điểm: "Boarding was just a little delayed."
Ưu: "Very few passengers on the plane allowing to use more space than normal"
Khuyết điểm: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Ưu: "plain was big and clean entertainment was excellent"
Khuyết điểm: "they lost 2 pieces of my luggage one of them was a wheelchair and there was a delay in takeoff"
Khuyết điểm: "Huge drop in the quality of the staff compare to the previous flight 4 hours earlier. A lot of staff and maybe 2 of them seemed to be concerned by their job. Most of them spent most of the time eating, drinking and talking between them. They probably spent a better flight than us. For a 7 hours flight they offered us just once to have a drink. Their office was completely messy. Nobody really care about their job. They all seemed to be in training period."
Khuyết điểm: "The crew was not cooperative and the AC was hot especially in the first 3 hours"
Ưu: "Huge amount of leg room in economy. Great in flight entertainment. Accommodative flight attendants and enough space in the back of the double decker Airbus to stretch out throughout the flight A++"
Khuyết điểm: "Boarding was a little sloppy and I think they over fed me!"
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Khuyết điểm: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Khuyết điểm: "On-time departure"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Khuyết điểm: "If a flight is delayed, they could inform us."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
Khuyết điểm: "Many stale films, but I really don't care!"
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Ưu: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Ưu: "Check in was efficient"
Ưu: "On time Very polite staff"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Khuyết điểm: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Easy check in and boarding, friendly staff"
Khuyết điểm: "No TVs in each seat"
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Khuyết điểm: "Took too long (more than 1 hour in queue) to check in at Sydney"
Ưu: "On time, clean, nice staff."
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "On time. No problems."
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "Vietnam Airlines super and on time all five flights"
Ưu: "Great experience. Everyone very helpful."
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Ưu: "Food, Beer, On Board staff"
Khuyết điểm: "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
Khuyết điểm: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Friendly & helpful staff at the airport and excellent flight crew
Ưu: "did not get the flight,because of no not given correct notice"
Khuyết điểm: "don't know,flight missed..virgi s fault 100%"
Ưu: "Seat was not super comfortable. Crew was excellent."
Khuyết điểm: "There was no online checkin or any ability to choose seats on your app."
Ưu: "Absolutely nothing."
Khuyết điểm: "They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad..."
Ưu: "Good seating space, good service"
Khuyết điểm: "14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor."
Khuyết điểm: "Foid is really bad. Need to work in time.1 hours and 15 min lat to fly from lax"
Khuyết điểm: "Food has gone down a lit"
Ưu: "The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget"
Khuyết điểm: "No airline has ever treated me this poorly. I hope this never happens ever again to anyone"
Ưu: "I had a really good asigned seat"
Khuyết điểm: "Still no Harry Potter films"
Ưu: "Service and professionalism of the Etihad Crew"
Khuyết điểm: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"
Khuyết điểm: "The entertainment was too limited"
Ưu: "More legroom Crew was couteous"
Khuyết điểm: "Poor quality food Old planes"
Ưu: "Travelled in Airbus 380 for the firstvtime and I was impressed by size of the plane and comfort in economy class. Enough of leg space to bend my leg and avoid bad blood circulation. Overall comfortable flight."
Khuyết điểm: "Again I found behaviour of few Crew Members a bit rute for instance i asked hor headphone from one of the attendant and she immediately told me that it cannot be missing as she put the headphone there by herself making me feel like as if i stole the headphones. I was bit speechless though i really wanted to reply to her but it would have been rude. Second thing I did not like about flight was foir serving. In our over 7 hour flight, we were just served breakfast in the morning just 2 hours before landing. Its not healthy to keep customers hungry what if the customer is diabetic. Airline need to understand that up in the sky we are dependent on them for our basic needs and it should be respected."
Ưu: "Food service and seats"
Khuyết điểm: "On the boarding time thy check you handcarry wait and on that time if you have extra wait they want to throw I don’t like that because on the counter if they check and tell you have exsis wait you have a option to give your extra stuff to your attendant but they give hard time to pas Sanger’s I really hait that sevice"
Ưu: "FLIGHT WAS NOT CANCELLED"
Khuyết điểm: "FLIGHT WAS DELAYED, CONNECTING FLIGHTS WERE MISSED. SIGNIFICANT DELAYS"
Ưu: "Not a lot"
Khuyết điểm: "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"
Ưu: "All ground staff and flight crew were welcoming , professional and helpful. The seats, trays, and screens were clean. The flight crew kept the restrooms clean, which can be quite a task on long flights. If Etihad is an option in my future travels, I will likely prefer them over other carriers."
Ưu: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Khuyết điểm: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
Khuyết điểm: "Our connection from NYC was missed due to delay in leaving Abu Dhabi. The NYC connection wasn't request to wait for us, maybe five minutes would have been enough. After that, they took no care to book in a latter flight. They assigned unconfirmed tickets, which were not honored in the other terminals. I was able to get a seat in the third flight after, others were still left waiting. It took us longer to get a 1.5 hours connecting flight than to cross the Atlantic."
Ưu: "Everything. Very accommodating."
Ưu: "good service, nice lounge in abu dhabi. wifi access. good movie selection."
Khuyết điểm: "wasn't able to sit with my husband on the flight. may have preferred better food options"
Khuyết điểm: "I couldn't sleep on the plane."
Khuyết điểm: "the food is bad and i was ask for $75 to change seat at DFW going to Abu Dhabi"
Ưu: "On time. Plane was clean. Security clearance was good."
Khuyết điểm: "Food quality and quantity dropped to zero. Not enough. Should be allowed to bring own food on long haul flight because they keep you hungry. Specially diabetic patient be care full traveling with them."
Ưu: "On time. Plane was clean. Security clearance was good."
Khuyết điểm: "Food quantity and quality dropped to zero. Absolutely disappointed. I had travelled with etihad before. But this time I feel like not to travel with them again. In a 14 hour flight hardly one meal with 10 hour gap. Imagine if some one traveling with diabetic needs"
Ưu: "Etihad is the best airline on the planet. Certainly the best of the ME3."
Ưu: "Good value for money. Everything was fine."
Ưu: "Despite being a totally full flight, it was comfortable, with prompt food service, friendly service and good entertainment options. Gluten-free meal was good quality."
Khuyết điểm: "- Dated entertainment system compared to newer Etihad aircraft. - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia."
Ưu: "Best On time/schedule ahead arrival/boarding service."
Khuyết điểm: "Seating arrangement need to improve on 4 seats rows."
Khuyết điểm: "Call center"
Khuyết điểm: "Too cold in the airplane"
Ưu: "Everything specialy the crew. But food list was poor. entirtainment is excellent. Seats are cogested . Boarding was good."
Khuyết điểm: "Food."
Ưu: "The Airline light staff were polite and very professional! I felt accommodated and my questions were answered in a timely fashion. Did I also mention their entertainment system on board is epic lol"
Khuyết điểm: "Make make an announcement to fellow passengers not to leave the lavatory a complete mess."
Khuyết điểm: "we had a layover for about 7 hours. The airport was cold. But the departure lounge was extremely cold, very uncomfortable. Even wearing a hooded jacket, I was very cold and my hands were numb. And we waited about 3 hours in the departure area."
Ưu: "Staff in business very attentive and friendly. Food and beverage choices very good. Presentation excellent. Staff in economy nice enough."
Khuyết điểm: "In business on the 380- where has the massage option gone on the beds?? Those awful hot sandwiches served after breakfast in economy. Greasy, fatty and more like pastries. They have been serving them for years. I've spoken to tens of people and not found one who likes them! Toilets not checked very regularly for clean ups/ tidy ups and replenishments. Online duty free showing 'not available' but when they came around it was."
Khuyết điểm: "Coldest flight. Everyone was freezing. Whenever I asked a question, I felt the crew members didn't want to be there. My seat couldn't recline so I had to ask if I could move and the staff member seemed annoyed. Compared to other planes, there isn't enough room between seats."
Ưu: "boarding procedure ; service in flight was good"
Khuyết điểm: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Khuyết điểm: "there are bed bugs in the seat which has caused serious problem in my back (this is not expected and crew does not even basic medicine, i have to bear the pain till i reach the home. Also the entertainment is not updated which is 2 months older and not updates since."
Ưu: "Flight attendants were very good."
Khuyết điểm: "Add more Telugu movies for flights from Hyderabad."
Ưu: "Good comfort. Good entertainment. Excellent food. Courteous service."
Khuyết điểm: "Entertainment system kept kicking out of every movie or show every six minutes. It was really frustrating. A flight attendant did try to fix it, but it did not work. I had the exact same meal on the previous flight."
Ưu: "New flights Very good entertainment Good quality food Customer focused crew"
Khuyết điểm: "Liquid supply (water) more often would have been nice"
Ưu: "Comfort, leg space and hospitality"
Khuyết điểm: "Food"