Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
Korean Airlines has excellent service as usual. Will definitely fly with them next time.
Everything was wonderful. Just wish you would have selection for those that don’t eat meat. Love your airline! Thank you.
everything was better than US carriers.
Ưu: "Crew was grest and helpful"
Khuyết điểm: "Seats on 777 are not padded very well for a 14 hour flight"
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Khuyết điểm: "They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight."
Ưu: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Khuyết điểm: "More water"
Ưu: "Great service"
Khuyết điểm: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Khuyết điểm: "More offers of water and drinks."
Ưu: "Crews were all amazing!"
Khuyết điểm: "Boarding was not announced clearly"
Ưu: "service, food, kindness"
Khuyết điểm: "none"
Ưu: "crew and movives"
Khuyết điểm: "food was so so."
Ưu: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Khuyết điểm: "We boarded late but the communication was good."
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Ưu: "Ended up in the middle seat even though i booked the flight 7 months ago"
Khuyết điểm: "bad seating. the Korean air website would not let me pick my own seat in advance"
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Very organized"
Khuyết điểm: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "Very reliable, quick boarding"
Ưu: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
Khuyết điểm: "I have nothing negative to say. I love this airline!"
Ưu: "The staff was friendly and helpful"
Khuyết điểm: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Ưu: "The staff was excellent."
Khuyết điểm: "Food was blah and the seats were on the smaller side."
Ưu: "Korea Airlines is the best!"
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Ưu: "I liked just about everything about this flight. From the food to the service to the movie selection, flying with them was great!"
Khuyết điểm: "Nothing! Great flight."
Ưu: "Good food (for an airline) and decent red wine selection."
Khuyết điểm: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Khuyết điểm: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "The flight attendants are great and very helpful"
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Boarding is systematic, all items in order. The food was nice. Love the leg room space."
Khuyết điểm: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "Food was just okay."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Khuyết điểm: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Ưu: "The flight staff is always a pleasure to fly with."
Ưu: "Great food and friendly flight attendants"
Separate lanes for different groups in gate b2 would have been nice. Instead it was a bad mad rush to the front of the queue.
Wonderful airline to travel with. The accommodations are always great.
Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Nothing much to expect for an hour flight
A to Z on this flight was just great!
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "Crew very attentive but not intrusive. Food very good."
Khuyết điểm: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "The seat covers looked worn and dirty. Needs an upgrade."
Ưu: "Crew will do anything to help"
Khuyết điểm: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Khuyết điểm: "Change the food menu, boring with the same menu"
Ưu: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Khuyết điểm: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Ưu: "Generally good Flight was operated by Silk Air"
Khuyết điểm: "Entertainment score is not meaningful because of the short flight time."
Ưu: "See above"
Khuyết điểm: "See above"
Khuyết điểm: "I liked everything"
Ưu: "The service is exceptional!"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Easy red eye flight, just slept the whole way"
Khuyết điểm: "Singapore airline is always awesome. Crew professional and very caring"
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Khuyết điểm: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Ưu: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Khuyết điểm: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Khuyết điểm: "Too salty Hindu non veg meal"
Ưu: "Excellent service. Good food. Very attentive and responsive flight crew."
Khuyết điểm: "Space was too tight"
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "I liked there was an opportunity to bid on an upgrade"
Khuyết điểm: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Prem econ very good. Crew very friendly."
Khuyết điểm: "Nothing"
Ưu: "Friendly crew, efficient boarding"
Khuyết điểm: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Khuyết điểm: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Khuyết điểm: "Food was very poor."
Ưu: "the crews were very polite and very helpful"
Ưu: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Khuyết điểm: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Ưu: "Consistency of service, efficient"
Khuyết điểm: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Second bag was four foot bronze statue, no problem or extra cost"
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Khuyết điểm: "cramped uncomfortable seats freezing cold in the plane"
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "Nice flight with good crew service."
Khuyết điểm: "Nothing"
Ưu: "Crew was very friendly. Seats were comfortable"
Khuyết điểm: "More leg room"
Ưu: "The crew was very nice & efficient"
Ưu: "Crew very fast in serving dinner"
Khuyết điểm: "Flight late"
Ưu: "Flight attendants were all nice and friendly."
Ưu: "Comfortable seat with good storage and lavatories are clean and big."
Khuyết điểm: "The stewardesses could carry more smile when serving, a bit cold."
Ưu: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Ưu: "Comfort, crew, food"
Khuyết điểm: "Choice of movies somewhat limited (in English)"
Khuyết điểm: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Khuyết điểm: "Food and not enough snacks available. FA is not friendly"
Khuyết điểm: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Ưu: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Khuyết điểm: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Ưu: "Seats were comfortable, nice blanket and crew members"
Khuyết điểm: "The unnecessary checking for boarding pass at the entrance of the plane after just being check at the gate"
Khuyết điểm: "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
Ưu: "I liked their services the most. All staff and crew were very courteous."
Ưu: "The service and the overall experience. The movie selection and the food were also great."
Khuyết điểm: "We love there service no complaints"
Ưu: "Flight was fast and the staff were friendly."
Khuyết điểm: "Nothing."
Ưu: "Boarding was efficient and organized. Seats were standard but comfortable. Food lacked salt and flavor at times but the variety was good. Lots you watch and do on the in seat screens so I was never bored."
Khuyết điểm: "Food needs to come with salt and pepper I the side or soy and hot sauce packets."
Ưu: "The crew was gracious and didn't bother my sleep to eat."
Khuyết điểm: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"
Ưu: "As always it's the professional kind efficient staff."
Ưu: "Everything Hello Kitty."
Khuyết điểm: "Ugly uniform."
Ưu: "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
Khuyết điểm: "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
Ưu: "I love the price, all staff was kind and helpful and the seats are comfortable."
Khuyết điểm: "I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment."
Ưu: "I got to Houston earliet than posted"
Khuyết điểm: "The food, kinda hard..."
Khuyết điểm: "Small sits."
Khuyết điểm: "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
Ưu: "The service on line was excellent.! The staff was friendly and accommodating. The pilot was informative. I would definitely fly EVAAIR with my family again."
Khuyết điểm: "The staff speaks English very well, but they think they have to speak really loud for the customer to understand them. That is not the case everyone understands and just because someone speaks louder it doesn't make a difference if they did not understand. Please let your staff know they can speak in a normal tone, we understood every single person on our trip."
Ưu: "terrible boarding crew"
Ưu: "Beautiful stewardesses, newer aircraft- roomy & amazing personal TVs w/ awesome movie selection."
Ưu: "blankets and pillows provided three meals nice customer service staff members spacious"
Ưu: "The flight attendants were superb."
Khuyết điểm: "I wish EVA had flights going into Clark International Airport. The city of Manila is so congested to get out of after arriving and into when departing. My next trip I will probably choose another airline because of the Manila city traffic."
Ưu: "Great airline, especially for a long flight. Would def use it again."
Ưu: "Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
Khuyết điểm: "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that. The entertainment screen that's in front of everyone is a bit small and is not very responsive."
Ưu: "same as previous flight"
Khuyết điểm: "same as previous flight"
Khuyết điểm: "That's they have to charge for a surfboard that doesn't even weight 10lbs and or isn't even that long."
Ưu: "The plane in particular is nice, clean and in good shape. The entire crew are well-mannered, satisfying all the needs of passengers like us from giving safety tips up to serving foods."
Khuyết điểm: "Nothing to comment because I was satisfied with our flight from start to end of our journey."
Ưu: "No issues with boarding Departed and landed on time Nice blankets"
Khuyết điểm: "Food was not good TV/movie options seemed limited Hot tea was very bitter"
Khuyết điểm: "No place to sleep in the airport"
Ưu: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Khuyết điểm: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Ưu: "Plane was nearly empty so there was a lot of space for luggage and to pass one another in the aisles. The crew for this flight was extremely friendly and would frequently stop by to ask if I needed anything else."
Khuyết điểm: "Movie selection was very limited, food was tough and hard to chew."
Khuyết điểm: "I asked for coffee but they gave me tea. another occasion i asked coffee but never received until nxt meal hmmm"
Khuyết điểm: "Exact time"
Ưu: "Great Crew"
Khuyết điểm: "The movie selection was somewhat limited and dated"
Ưu: "The seat recline in a way that doesn't really take space away from the person behind you. Your seat bottom juts forward while you recline back. I slept the whole way, save for the two meals, from London to Bangkok. A thirteen hour flight felt like two."
Khuyết điểm: "Food needs a rethink."
Ưu: "Clean bathrooms. The bathrooms also had supply's to freshen up which was great, state side airlines miss out on this amenity."
Khuyết điểm: "Uncomfortable seats."
The food was bad. Cold rice and dal and poor quality. I paid extra for sitting, but did not receive the service. It was 15.5 hours flight. When I ask for water, the air hostess answer was to wait. I had to get out to ask for water. They should be providing water or juice all the time. Hydration is important for everyone. The flight from Miami to Doha was good. Food should always include fruits and vegetables.
Terrible experience when collecting bags, took an hour and a half to get our bags back at the Houston IAH airport. Not sure who's at fault, but not sure if I want to go through that again.
Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
Ưu: "Services are the best"
Ưu: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Ưu: "The 1-hour complimentary wifi."
Khuyết điểm: "Hope they had the immigration/arrival card on the airplane."
Ưu: "Amazing aircraft! Amazing crew!"
Ưu: "Food and being ontime"
Khuyết điểm: "Seats are too hard"
Ưu: "The crew was amazing"
Khuyết điểm: "it would be better if the flight departure on the scheduled time"
Ưu: "Because I was in the bulkhead seat - it was good."
Khuyết điểm: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Ưu: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Khuyết điểm: "No complains. Qatar has always been my preferred airline."
Ưu: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Ưu: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Ưu: "Crew was exceptional. QSuite very comfortable."
Khuyết điểm: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Ưu: "Entertainment and boarding"
Khuyết điểm: "Food"
Ưu: "The crew, the seat and catering"
Ưu: "Service and entertainment."
Khuyết điểm: "Food."
Ưu: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Khuyết điểm: "Nothing"
Ưu: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Khuyết điểm: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Ưu: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Khuyết điểm: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Ưu: "Everything was good - food, entertainment, on time."
Khuyết điểm: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Ưu: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Ưu: "price, comfort, food"
Khuyết điểm: "arrived late, causing connection stress"
Ưu: "Plane was excellent"
Khuyết điểm: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Ưu: "crew is very professional"
Khuyết điểm: "this plane is really old and junky. other flight times on this route get a much better plane"
Ưu: "Food was good. Quick response to call"
Khuyết điểm: "Toilet wasnt clean enough. Not offered water regularly"
Khuyết điểm: "They cancelled my trip"
Khuyết điểm: "Business class luggage came late."
Ưu: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Khuyết điểm: "WiFi"
Ưu: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Khuyết điểm: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Ưu: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Khuyết điểm: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Ưu: "Everything from courtesy, to very good food, and a clean flight."
Khuyết điểm: "Noothing"
Ưu: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Khuyết điểm: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Ưu: "I was actually impressed with the entertainment selection :)"
Khuyết điểm: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Khuyết điểm: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Khuyết điểm: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Khuyết điểm: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Ưu: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Ưu: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Ưu: "Good service, good entertainment options, modern aircraft"
Ưu: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Khuyết điểm: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Khuyết điểm: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Ưu: "Exceptional Service Great Food New Planes Overall excellent"
Khuyết điểm: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Ưu: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Ưu: "Cabin crew were excellent, very nice and accomodating"
Khuyết điểm: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Khuyết điểm: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Khuyết điểm: "On-time departure"
Ưu: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Ưu: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Khuyết điểm: "If a flight is delayed, they could inform us."
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
Khuyết điểm: "Many stale films, but I really don't care!"
Khuyết điểm: "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Ưu: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Ưu: "Check in was efficient"
Ưu: "On time Very polite staff"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Khuyết điểm: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Easy check in and boarding, friendly staff"
Khuyết điểm: "No TVs in each seat"
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Khuyết điểm: "Took too long (more than 1 hour in queue) to check in at Sydney"
Ưu: "On time, clean, nice staff."
Ưu: "Good weather and a quick smooth flight"
Khuyết điểm: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Khuyết điểm: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Ưu: "On time. No problems."
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "Vietnam Airlines super and on time all five flights"
Ưu: "Great experience. Everyone very helpful."
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Ưu: "Food, Beer, On Board staff"
Khuyết điểm: "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
Khuyết điểm: "Cobraron dos veces el mismo pasaje y aún no tengo respuesta alguna ni devolución del dinero."
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."