Khuyết điểm: "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
Ưu: "Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building."
Ưu: "Everything was perfect. Crew was nice."
Khuyết điểm: "The one think i could think of is if the plane was a little bit bigger."
Ưu: "The crews made good service."
Khuyết điểm: "Passengers should select more juices in a service"
Khuyết điểm: "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
Khuyết điểm: "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
Ưu: "I liked that they even offered food on a 1.5 hour flight. Appreciate that"
Khuyết điểm: "N/a"
Ưu: "Super quick flight - 40 minutes but they still passed out a snack which was a pumpkin pastry and a full bottle of water with coffee or tea. I didnt expect it but was appreciated!"
Ưu: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Ưu: "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
Khuyết điểm: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
Ưu: "Food snack / water is a plus."
Khuyết điểm: "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
Ưu: "On time, more legroom, complimentary meal and wine."
Ưu: "Was a budget flight so no thrills. Was exactly what as expected. I’m satusfied"
Ưu: "Because the plane was not full I can to change my place easy"
Khuyết điểm: "The plan was pretty old but the price was cheaper so it’s equal"
Ưu: "Provided food without any cast in low budget flight"
Ưu: "Efficient and friendly service. Great experience. Loved it"
Ưu: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
Khuyết điểm: "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
Ưu: "Bangkok Airways inc is Thailand’s best domestic carrier. Their Koh Samui airport is just magnificent"
Ưu: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
Khuyết điểm: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
Ưu: "Cabin crew is very friendly and host."
Khuyết điểm: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
Ưu: "Realxing in the lounge, tasty popcorn."
Khuyết điểm: "Loud obnoxious and rude tourist."
Ưu: "Airport was so nice and open and free snacks!"
Ưu: "Staff, airport were great!"
Ưu: "Loved my first time flying on Bangkok Airways. The crew was handsome and beautifully groomed in their uniforms. Service and food was great. Leg room and comfort was good. Pilots were great, supported by the mechanics, air traffic controllers, etc. Very positive experience. Carol"
Ưu: "Smooth simple not a problem..."
Khuyết điểm: "What happened to the LOUNGE area in Hat Yai ? In part the reason I choose Bangkok Air was for the convenient lounge area ... which is now NO MORE,,,, very sad!"
Ưu: "Polite courteous staff and crew."
Khuyết điểm: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
Khuyết điểm: "It should be connected flight but I pick my luggage and again check inn at counter"
Ưu: "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"
Khuyết điểm: "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"
Ưu: "Polite staff, clean aircraft."
Khuyết điểm: "Boring food/snack. Small leg room."
Ưu: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
Ưu: "On time. Very professional crew. Inexpensive. Seats in regular cabin were old but more spacious than I expected. And they served a meal on a 1-hour flight."
Khuyết điểm: "There was no entertainment. Took 45 minutes for any luggage to appear at baggage claim; that was almost as long as the flight duration."
Khuyết điểm: "Our Flight was cancelled and Never recieved an email. Was not told until we arrived at the airport well over 2 hours before our flight. They said all the direct flights had been booked so our 3 hours travel day turned into a 7 hour travel day with two flights and a layover. On top of that, they then lost my friends luggage in the confusion. Hardly helpful with the rescheduling or lost luggage. Only plus was that when it was found it was delivered to our hotel."
Ưu: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
Khuyết điểm: "Just an older plane, otherwise no complaints."
Khuyết điểm: "No entertainment on this aircraft"
Ưu: "The crew was very friendly."
Khuyết điểm: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
Ưu: "Once we were airborne, crew worked efficiently to provide a quick meal service on an otherwise full and very short flight"
Khuyết điểm: "Extreme delay due to weather... poor passenger communication and total chaotic check-in at Koh Samui due to flight cancellations..."
Khuyết điểm: "Very small aircraft. Can't take on your hand luggage roller"
Khuyết điểm: "Ca celled flight"
Ưu: "they actually give you food!!"
Khuyết điểm: "Viet airline seat is very uncomfortable!!"
Ưu: "In-flight meal even on a 45 minute flight. Loved the free lounge with snacks before the flight as well - which included wifi. Plane was nearly new. Service was fantastic..."
Ưu: "Overall it was a good experience. I flew from koh samui to Phuket. It was an hour. It was seamless."
Ưu: "The plane was clean and the staff friendly."
Ưu: "No hassle. Organized."
Ưu: "That we flew the same day as we were told."
Khuyết điểm: "Sitting at the airport for 9 hours."
Ưu: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
Khuyết điểm: "-"
Khuyết điểm: "I like that this airline serves food, even on short flights. But this time it was not good at all -- some kind of fish curry. Bleh. We also waited a long time for our baggage in Phuket -- a very small airport so there was no excuse for the wait."
Ưu: "Easy check in, on time, no hassle, good meal, nice flight overall."
Ưu: "short flight, friendly stuff"
Khuyết điểm: "1. No conditioner... That definitely should be fixed. 2. The food (white bun that looked more like plastic than food) was not enjoyable."
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Liked that the busses to gate at arrival were not packed"
Khuyết điểm: "Not having middle seats filled thought that was terrible"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Khuyết điểm: "On-time departure"
Khuyết điểm: "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
Ưu: "Food, the entertainment selection"
Khuyết điểm: "The crew"
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Nuce crew and gentleness"
Khuyết điểm: "Entertainment but we know it’s a plane restriction"
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Khuyết điểm: "Refurbishment of the seats"
Khuyết điểm: "Delayed with no announcements or explanation."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"
Ưu: "The people at the counter helped me and were great"
Ưu: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Ưu: "Service and friendly staff"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "The food was pretty good and the check-in process was also fairly smooth."
Khuyết điểm: "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "friendly crew. flight departed on time"
Khuyết điểm: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "evrry thing"
Khuyết điểm: "none"
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "On time, clean, nice staff."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Great experience. Everyone very helpful."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Ưu: "The usual Vietnam Airlines pleasant effective service ... Maybe not as many bells and whistles as others but then nor is the price"
Khuyết điểm: "Nothing"
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Khuyết điểm: "Flight delayed."
Ưu: "Checking in goes well"
Khuyết điểm: "after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight"
Ưu: "Overall price / value is very good"
Khuyết điểm: "Leg room is very small"
Khuyết điểm: "More choices on entertainment"
Ưu: "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
Ưu: "The crew was amazing!"
Khuyết điểm: "provide accesible wifi"
Khuyết điểm: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Ưu: "so far so good. no complain."
Khuyết điểm: "short trip okay . everything great. keep up the good job."
Khuyết điểm: "Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay."
Khuyết điểm: "Very great crew, thank you AirAsia"
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Khuyết điểm: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
Ưu: "Cabin crew was nice and professional."
Khuyết điểm: "Seats are a bit cramped up."
Khuyết điểm: "A little cramped up seats"
Ưu: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Khuyết điểm: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Ưu: "very on time"
Khuyết điểm: "chair abit small"
Khuyết điểm: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Ưu: "On time and very friendly helpful staff. Especially ground crew"
Ưu: "Check in, boarding was easy, staff were friendly, flight was uneventful"
Ưu: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Khuyết điểm: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Ưu: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Khuyết điểm: "Rough flight and landing, seemed like a rookie pilot was flying."
Ưu: "Value for money"
Khuyết điểm: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Ưu: "He flight boarded on tkme"
Khuyết điểm: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Ưu: "Nice place fun"
Khuyết điểm: "Well it's alright"
Ưu: "The aircraf was brand new"
Khuyết điểm: "Delay"
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "Pilot was communicative and smooth landing"
Khuyết điểm: "Long check in. Didn't allow us to mobile or online check in for some reason"
Ưu: "The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety."
Khuyết điểm: "AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility."
Ưu: "All except boarding"
Khuyết điểm: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Ưu: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Ưu: "Upfront notification of delays"
Khuyết điểm: "Delayed flight time, not much entertainment in flight"
Ưu: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Khuyết điểm: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Ưu: "Getting off"
Khuyết điểm: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Ưu: "Cabin crew ok Check in online nice E-boarding pass nice"
Khuyết điểm: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
Ưu: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Ưu: "Low cost"
Khuyết điểm: "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
Ưu: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Khuyết điểm: "even on buses in asia you are given drinking water pay for it here"
Ưu: "Take off and landing was smooth."
Khuyết điểm: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
Ưu: "Service ..very good"
Khuyết điểm: "Flight Delay"
Khuyết điểm: "All thing baaaaad"
Ưu: "Same as for earlier flight"
Khuyết điểm: "Same comment as above"
Ưu: "Fast & on schedule"
Khuyết điểm: "Dirty"
Ưu: "On time"
Khuyết điểm: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
Khuyết điểm: "Air Asia not only charged me for luggage at check-in, but charged me TWICE for the same piece of luggage, stating that since I was flying "two segments" they had to charge me two times, though my luggage and I were going to one destination (with a layover in between). Never again will I fly this airline."
Khuyết điểm: "O lie check in and support terrible"
Ưu: "got front row seating due to being tall."
Khuyết điểm: "was surprised at the baggage charge, 1000 bth at check in but if you do at booking it is 350 bth we were told at check in, kayak says it is $15.00. ticket price was around $49 Flew this route less then a year ago and there was none of this. had no option due to liquid in my bags"
Ưu: "Again, it's good for a budget airline."
Khuyết điểm: "More legroom"
Ưu: "For a budget airline, it's good. The plane is clean and the seats themselves are pretty comfortable."
Khuyết điểm: "They have an extreme lack of communication with their ticketed passengers in terms of flight delays and boarding procedure."
Ưu: "It was good"
Khuyết điểm: "Nőt enough place"
Ưu: "Good food, fast service, I suppose it was okay for a low priced carrier."
Khuyết điểm: "No frills airline and a broken seat. Flight attendants were rude."
Khuyết điểm: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Khuyết điểm: "We had to pay bag fees that were very expensive!"
Ưu: "Nice equipment and price. On time."
Khuyết điểm: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Ưu: "Hot seat was roomy."
Khuyết điểm: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Ưu: "The plane didn't crash"
Khuyết điểm: "Turn off cell phone for entire ride. Absolutely horrible service at ticket desk. Long lines at ticket desk. Ran out of most food options on the plane. very high baggage fee."
Khuyết điểm: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Khuyết điểm: "Everything the worst experience I ever had and will not be flying with AirAsia again"
Khuyết điểm: "Barely any leg room, very tight for average to small sized people. Can't image what tall people do..."
Ưu: "I am an international airline pilot and was very pleased with the professional attitude and service."
Khuyết điểm: "nothing"
Khuyết điểm: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
Ưu: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Khuyết điểm: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Ưu: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Khuyết điểm: "Kayak is typically great but not when you purchases Airasia services. There is no customer service for the Americas. The app changed my flight date and I need to get a refund. Nothing. I contacted twice with 24 and 48 hrs using their form. Nothing. Don't use air Asia from the states. There's no phone number for customer service. They acknowledged my request and it's been 2 weeks with no follow up when they said they'd would with in 24 hrs. I am currently disputing the charges bc I never flew."
Ưu: "Seats were okay."
Khuyết điểm: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
Ưu: "The price was the only thing I liked about this airline"
Khuyết điểm: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Ưu: "Plane ride was adverage"
Khuyết điểm: "Squished buss ride to plane, had to pay for one checked bag"
Ưu: "Just about everything. very smooth operation."
Khuyết điểm: "No water offered on a 2 hour flight? Baggage fees i was not informed of. Awful. Never again."
Ưu: "Landed safely."
Khuyết điểm: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Khuyết điểm: "The check in people are out there to collect money from people by lying and scaring us that our hand bag won't fit in their compartment. The hand bag that fits in every single airlines that we have been on... Wont fit in air Asia. So basically they made me pay extra fees and then let me take the bag. It was such a disappointment on our vacation. Never air Asia again."
Khuyết điểm: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Ưu: "The online system did not work and we were asked to pay 900 for each 15kg suitcase."
Khuyết điểm: "2 hour flight with no drinks."
Ưu: "nothing besides nice crew on board"
Khuyết điểm: "nothing free, even water on board. They are charging tripled price for bags if you did not check it in online. Personal in airport is not helpful."
Ưu: "Worst airline I've ever traveled on, their baggage fees are excessive their flight was a disaster it was delayed they didn't give us any information checking in was horrendous they were very disorganized. Their seats are tiny I am 5 feet 6 inches and I barely fit comfortably. Honestly I will definitely avoid AirAsia in the future I I traveled on many other airlines and found this to be the worst."
Ưu: "You get what you pay for"
Khuyết điểm: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Ưu: "Very late flight with no explanation. Boarding was crazy. Free for all."
Ưu: "The flight itself was not bad."
Khuyết điểm: "Did not notice that the flight did not come with a checked bag. We had 7 adults plus a infant. The flight itself was reasonably priced compared to others when we went to check the baggage they said we had to pay separate which was news to me and ultamitly my fault for not catching that as I was booking it. In Thailand my wife who is Thai tried to figure out the situation and the person at the check in desk was very rude. We are used to having a checked bag for an infant but half the size of a adult ticket so our infant bag. So we had 10kg bag for my daughter then the rest of our luggage at the 15kg weight. We ended up having to pay for 900baht per checked bag up to as many adult tickets. But they counted our first bag as a adult ticket so at the end we had one extra 15kg bag at which they charged us excess baggage fee of 400baht per kg... They would not let us switch the order of the bags so the smaller of the bags would fall in that category. So our baggage price was much more expensive then the initial flight itself. It would not have been that bad but the guy that we had to deal with was very rude on top of all that sudden news. If the customer service was better and more polite it would have been much better to deal with."
Khuyết điểm: "Checking was busy and disorganized. Plus I was charged for everything. There was a surprise checked bag charge. My girlfriend is in a wheelchair and can't travel without checking a bag with medical supplies. In the US, the charge is usually waived. On this flight, not only did we get charged, but we got double charged for not booking the checked bag ahead of time. In addition, nothing was for free on the plane. It was a terrible travel experience."
Khuyết điểm: "I booked for luggage and there was no record in the airline of it, so I had to pay again"
Khuyết điểm: "They serve nothing for free no even water and will try to sell you teddy bears and other junk. You are also no allowed to consume you're own food on their flight."
Khuyết điểm: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."
Ưu: "The crew was very nice"
Khuyết điểm: "The airline itself I would not travel again. It is ridiculous to only allow a bag of 30lbs. That is not realistic when tourists are traveling. Especially if they have bought memorabilia"
Ưu: "Friendly staff"
Khuyết điểm: "Delay and big check in lines with no priority for people whose flight was coming up soon"
Khuyết điểm: "When I was booking Ticket, I did not see anywhere asking or suggesting for buggage fee, but at the counter they told me that i do not buggage, so I needed to pay three times more cost. I felt really bad. I think, it is cheating and probably will not fly Air Asia again."
Khuyết điểm: "There was a sick passenger on board and the entire flight crew attended to him. No food or drinks were served, and no attention was paid to any other passengers."
Khuyết điểm: "Airport was jammed with people. Flight was late.. boarding was chaotic. Food on the plane was expensive and pitiful."
Khuyết điểm: "Service was very poor Not helpful at all Will never fly again on airasia"
Khuyết điểm: "I made online check-in, paying the bags and seats in advance (additional total HKD 544 for two person). However I missed the check-in for bags with 5 minutes. They refused to take the bags and told us, we can get on the plane without bags if we want. They did not show us any solution so we missed the plane and have to buy ticket for the next day for almost the same price. For that plane they accepted the payment for bags but refused to give the priority seats which I have payed for the plane that I did not board. Be aware that they do everything to charge you extra money!!!"
Ưu: "Make sure you pay for checked in luggage online and not at the airport. The price difference is quite a bit."
Khuyết điểm: "Expensive fees for checking in luggage"
Ưu: "Crew and flight was ok."
Khuyết điểm: "The extreme surplus on the weight of the luggeage is not in line with other agencies when traveling out of europe. Or the minimum of 15 kg is too low, not in line."
Ưu: "Very pleasant staff and clean plane."
Khuyết điểm: "Not enough leg room in regular seats and hot seats were all gone! Luckily only 2of 3 seats occupied so I sat sideways.no entertainment."
Khuyết điểm: "First I never got information that we had to pay for a checked in bag let alone the weight limit. I had to pay $100 for my bag alone and it was not overweight. More over my boyfriend is over 6ft tall and his knees were slammed into the chair and they did nothing to try and be accommodating. Everything was for charge including a glass of water absolutely ridiculous. Lastly it felt like we were on a flying market they were selling stuffed animals down the aisle."
Ưu: "I liked that I got preferred boarding and that we left on time"
Khuyết điểm: "I didn't like that I had to pay for a checked bag, that information was not easily or clearly disclosed on the ticket. Traveling in another country made it difficult and I was frustrated about thAt. Not to mention that I had to lay for a coffee. I understand maybe not serving food (although competitors even on a shorter flight), but there should be a complimentary drink."
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "Flight was delayed - be on time"
Khuyết điểm: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "should be on time"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "No online check-in. Flight was late. No legroom."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "I am an average height United States male; never have I been so restricted by seat space."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."